# Alerts - opt in or opt out issue - Shows 1 instead of 0 when opting out, 2 instead of 1 **URL:** \ **Category:** Bug Reports\ **Created:** [December 11, 2018, 10:54pm UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912 "2018-12-11T22:54:11Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [December 11, 2018, 10:54pm UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/1 "2018-12-11T22:54:11Z")
**Platform, device version and operating system:** PC, Steam client, Game version: 4.2.0.07, OS: Win 7x64 SP1 **Screenshot or image:** **What you were expecting to happen, and what actually happened:** I opted in in with Google Chrome Browser, got the message that’s not supported, so I went with Firefox Quantum by copying a link of my e-mail address. I also disabled the Ad-blocker for Gems of War in general. In any case, Instead of seeing 1 Device, I now have 2 Devices, and Pet Alerts are not working for me. There’s no option to use Opt ALL, so I can’t be opt out of all devices, no matter what I do. Of course, I was using only one e-mail, the same one, always. The process when I opt out of the Browser, no matter which one (Google Chrome, Firefox Quantum), can never be set to 0, because the message says that I am already opted out - 1 connection. **How often does this happen? When did it begin happening?** Always. Since the beginning. I cannot reset all connections or devices to default state - 0. Also, the Alerts are not working or showing for me as well. **Steps to make it happen again** Try to link the Alert feature to both Browsers, Google Chrome first, then the Firefox Quantum. Link both. Then try to opt out. I think that the number of connections will not be at 0, but it will stay at 1, even if you opted out of all Browsers. I managed to set up 3 so-called Devices, but when I opted out, I was never be able to reach 0. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 13, 2018, 2:51am UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/2 "2018-12-13T02:51:11Z")
Hey, After you opted out are you still receiving notifications? Regarding alerts not showing - this has been fixed so should work now. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [December 13, 2018, 10:52am UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/3 "2018-12-13T10:52:34Z")
@Kafka Yes, I did. I am not sure if Alerts work for me. I have to wait to see it, but the issue for me still remains. I can’t get number of devices back to 0 or 1 when enabled, even though I opted out from a single device I used with my only e-mail, PC. ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/a/3a5507818efb26ee88dc9f1a5d16ef1986aaebde.jpeg) What can I do to see only Browsers with alerts enabled: 1? Do I need to create a Support Ticket? Thank you. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [December 13, 2018, 11:30am UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/4 "2018-12-13T11:30:19Z")
Okay, Alerts are working for me. How can I opt out of all dives to see 0 instead of 2 or 1 when I have no Alerts? ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 14, 2018, 12:11am UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/5 "2018-12-14T00:11:02Z")
Hey, If you’ve opted out and you’re not receiving Alerts any more then this is a visual issue. I’ll pass the information onto the team. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [December 16, 2018, 1:11pm UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/6 "2018-12-16T13:11:16Z")
Thank you. I tried to opt-out again and again, but I always get 1 instead of 0, regardless. I’ll wait for a fix. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [December 24, 2018, 6:47pm UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/7 "2018-12-24T18:47:03Z")
I am currently at 4 Alerts, even when I should have only 1. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [July 5, 2019, 2:23pm UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/8 "2019-07-05T14:23:49Z")
This issue has been resolved for me. Still, the developers promised to improve this feature to make it more convenient. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [July 7, 2019, 9:17am UTC](https://community.gemsofwar.com/t/alerts-opt-in-or-opt-out-issue-shows-1-instead-of-0-when-opting-out-2-instead-of-1/49912/9 "2019-07-07T09:17:47Z")
This thread can get safely closed.