# After two weeks of waiting, can you please reply to my Support Ticket? **URL:** \ **Category:** Feature Requests and Game feedback\ **Created:** [October 6, 2020, 6:36pm UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387 "2020-10-06T18:36:22Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [October 6, 2020, 6:36pm UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387/1 "2020-10-06T18:36:22Z")
Greetings, developers! @Kafka, @Saltypatra I have a support ticket that’s still unaddressed for two weeks now. I suppose I slipped under the radar somehow? Case number: #95546 Thank you. Kind regards, Koromac / Bronka [Mean Machine] ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 7, 2020, 2:12am UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387/2 "2020-10-07T02:12:55Z")
Hi Bronka, I’m very sorry for the wait, we’ve had staff out sick so we have a backlog. I’ve checked your ticket and it’s on the first page of our list so we’ll get to you soon. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [October 7, 2020, 6:21am UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387/3 "2020-10-07T06:21:23Z")
Of course. Not a problem. I hope they get well soon. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [October 12, 2020, 8:34am UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387/4 "2020-10-12T08:34:41Z")
Okay, I am still waiting to get my Support Ticket looked at and solved. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 14, 2020, 5:24am UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387/5 "2020-10-14T05:24:47Z")
Your ticket was answered today. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [October 14, 2020, 7:05am UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387/6 "2020-10-14T07:05:30Z")
Yes, it was answered but not addressed and solved in a way that I hoped it would be. What’s the point of having the Support Team if they can’t reimburse or add missing troops? Who’s authorized to do that if not the Support Team? Nevertheless, I thank you for your response, Kafka. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 14, 2020, 7:12am UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387/7 "2020-10-14T07:12:23Z")
To be clear, the troop wasn’t missing, there was no bug or technical issue. We can only compensate if there’s an issue. ---
**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Post date:** [October 14, 2020, 7:17am UTC](https://community.gemsofwar.com/t/after-two-weeks-of-waiting-can-you-please-reply-to-my-support-ticket/66387/8 "2020-10-14T07:17:57Z")
The troops and weapons weren’t listed for each Tier, at least in a prior update. Yes, you could get a new troop, but it was not dislayed or shown there for each Shop Tier. In any case, that’s the only reason why I forgot about it and missed it. You can close this thread if you wish.