# Account Support is non-existent

**URL:** <https://community.gemsofwar.com/t/account-support-is-non-existent/68121>\
**Category:** Support\
**Created:** [January 11, 2021, 4:54pm UTC](https://community.gemsofwar.com/t/account-support-is-non-existent/68121 "2021-01-11T16:54:54Z")\
**Posts on this page:** 1\
**Showing post:** 33

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [January 13, 2021, 5:37am UTC](https://community.gemsofwar.com/t/account-support-is-non-existent/68121/33 "2021-01-13T05:37:31Z")

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Ended up being a couple issues,one of which wouldn’t be able to be mitigated by the user. In general terms, in order to speed up account recoveries, please email us from the email address you used to link your account. If you don’t we need to verify your account, and can only email a new password to the linked email. Needing to verify your account and swap email addresses is a back and forth that can take some time, so you’ll miss out on playing while we go through our processes with you. (This is to stop account theft.)

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_[View the full topic](https://community.gemsofwar.com/t/account-support-is-non-existent/68121)._