I passed this on to the devs this morning and they have looked into it. You will have a received a response to your recent ticket @Geran. Unfortunately there are some issues with your account recovery, so please reply ASAP so we can sort this out for you.
In general, please be patient with us, we have a huge backlog of support tickets and our team are working tirelessly to get through them. We won’t return to normalcy for at least another week. I apologise for the inconvenience, I might also be joining the ranks of our support team to help out and clear out our pre-existing tickets. (Keep an eye out for a Salty response! Not on acount tickets though, I clear out the smaller issues.)