# Account recovery

**URL:** <https://community.gemsofwar.com/t/account-recovery/39016>\
**Category:** Support\
**Created:** [May 3, 2018, 8:47am UTC](https://community.gemsofwar.com/t/account-recovery/39016 "2018-05-03T08:47:08Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Lotterer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lotterer/32/39916_2.png) [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\
**Post date:** [May 3, 2018, 8:47am UTC](https://community.gemsofwar.com/t/account-recovery/39016/1 "2018-05-03T08:47:08Z")

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So due to the recent update I had to re install the game (via googleplay) but upon doing so it has wiped my previous save data and the password provided is invalid.

My question is it possible that my account can be recovered via my invite code or another method ,ticket submitted (59406)!

Many thanks Martin.

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**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\
**Post date:** [May 3, 2018, 8:55am UTC](https://community.gemsofwar.com/t/account-recovery/39016/2 "2018-05-03T08:55:18Z")

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Yes they can, and hopefully they’ll get to you soon. They operate on australian time though.

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**Author:** ![Lotterer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lotterer/32/39916_2.png) [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\
**Post date:** [May 3, 2018, 8:57am UTC](https://community.gemsofwar.com/t/account-recovery/39016/3 "2018-05-03T08:57:45Z")

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Appreciate the reply UKResistance getting a bit worried about starting all over again .

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**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\
**Post date:** [May 3, 2018, 4:42pm UTC](https://community.gemsofwar.com/t/account-recovery/39016/4 "2018-05-03T16:42:38Z")

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The devs should be here in 8h from now

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**Author:** ![Lotterer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lotterer/32/39916_2.png) [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\
**Post date:** [May 3, 2018, 5:01pm UTC](https://community.gemsofwar.com/t/account-recovery/39016/5 "2018-05-03T17:01:31Z")

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Yeah ill be sleering then 😂

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**Author:** ![JackSlizer](https://avatars.discourse-cdn.com/v4/letter/j/f14d63/32.png) [@JackSlizer](https://community.gemsofwar.com/u/JackSlizer)\
**Post date:** [May 3, 2018, 5:11pm UTC](https://community.gemsofwar.com/t/account-recovery/39016/6 "2018-05-03T17:11:13Z")

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I’ve got the same problem, reinstalled the game and cannot log in with my Login data

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**Author:** ![Lotterer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lotterer/32/39916_2.png) [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\
**Post date:** [May 3, 2018, 9:08pm UTC](https://community.gemsofwar.com/t/account-recovery/39016/7 "2018-05-03T21:08:44Z")

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I believe many are in the same position ,the last update has caused mayhem for many users.

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**Author:** ![Lotterer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lotterer/32/39916_2.png) [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\
**Post date:** [May 4, 2018, 5:45am UTC](https://community.gemsofwar.com/t/account-recovery/39016/8 "2018-05-04T05:45:54Z")

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Guess this will be after the weekend now 🤔