# Account recovery trouble

**URL:** <https://community.gemsofwar.com/t/account-recovery-trouble/84907>\
**Category:** Uncategorized\
**Created:** [August 9, 2024, 1:47pm UTC](https://community.gemsofwar.com/t/account-recovery-trouble/84907 "2024-08-09T13:47:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Pepyakoman](https://avatars.discourse-cdn.com/v4/letter/p/f14d63/32.png) [@Pepyakoman](https://community.gemsofwar.com/u/Pepyakoman)\
**Post date:** [August 9, 2024, 1:47pm UTC](https://community.gemsofwar.com/t/account-recovery-trouble/84907/1 "2024-08-09T13:47:33Z")

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Hello then Im trying recover account it says - the account you trying to link has been deactivated because of a pervious linking  
Im stuck

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**Author:** ![Dust\_Angel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dust_angel/32/35256_2.png) [@Dust\_Angel](https://community.gemsofwar.com/u/Dust_Angel)\
**Post date:** [August 9, 2024, 1:58pm UTC](https://community.gemsofwar.com/t/account-recovery-trouble/84907/2 "2024-08-09T13:58:15Z")

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Probably, the best thing to do is go here  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

and select “Account Issue”.

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**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\
**Post date:** [August 9, 2024, 2:27pm UTC](https://community.gemsofwar.com/t/account-recovery-trouble/84907/3 "2024-08-09T14:27:04Z")

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If you link an account to a device that already has an account linked, the already linked account gets deactivated. Only the support team can activate the account again, link as posted above.