# Account problem

**URL:** <https://community.gemsofwar.com/t/account-problem/71954>\
**Category:** Support\
**Created:** [September 27, 2021, 1:49pm UTC](https://community.gemsofwar.com/t/account-problem/71954 "2021-09-27T13:49:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![AlexTee](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@AlexTee](https://community.gemsofwar.com/u/AlexTee)\
**Post date:** [September 27, 2021, 1:49pm UTC](https://community.gemsofwar.com/t/account-problem/71954/1 "2021-09-27T13:49:04Z")

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Good afternoon! My brother asked to go to his account and collect troops for him, I went in, did, and now I can not go back, writes: He writes: The account to which you are trying to link is unavailable due to the previous binding. I go on the phone, everything is fine, but the chat does not work, writes: I could not connect.

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**Author:** ![STUB](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/stub/32/74879_2.png) [@STUB](https://community.gemsofwar.com/u/STUB)\
**Post date:** [September 29, 2021, 11:36am UTC](https://community.gemsofwar.com/t/account-problem/71954/2 "2021-09-29T11:36:11Z")

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I’m not 100% on this but if you’ve changed your account you may of deleted your other acount.

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\
**Post date:** [September 29, 2021, 10:44pm UTC](https://community.gemsofwar.com/t/account-problem/71954/3 "2021-09-29T22:44:51Z")

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Hey @AlexTee

Could you please contact our Support Team (if you haven’t done so already) here:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

They’ll be able to look into this and help you with this issue.

OminousGMan - Support Human 🕵️‍♂️