# Account problem account reset

**URL:** <https://community.gemsofwar.com/t/account-problem-account-reset/42286>\
**Category:** Support\
**Created:** [July 9, 2018, 2:38pm UTC](https://community.gemsofwar.com/t/account-problem-account-reset/42286 "2018-07-09T14:38:59Z")\
**Posts on this page:** 1\
**Showing post:** 14

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [July 10, 2018, 12:09am UTC](https://community.gemsofwar.com/t/account-problem-account-reset/42286/14 "2018-07-10T00:09:43Z")

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> [@3.5 known issues (PC/Mobile/Console)](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/284):
>
> Hi all, please contact support with your invite code of the new account and the invite code of the account you have lost you are experiencing this issue Please select “Account issue” [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

Hey everyone! Thanks for your patience regarding this issue. 🙂

Our server team sent out a fix for this within 2 hours of it occurring, so it shouldn’t be happening anymore as of 15 hours ago. However, if you are affected please be sure you’ve put in a ticket as Virginia suggested. We will get back to you all shortly, at this stage we are just confirming the best solution. Please note that your account progress is not completely lost, we store it on our servers, so we’ll just need to link you up again.

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_[View the full topic](https://community.gemsofwar.com/t/account-problem-account-reset/42286)._