# Account problem account reset **URL:** \ **Category:** Support\ **Created:** [July 9, 2018, 2:38pm UTC](https://community.gemsofwar.com/t/account-problem-account-reset/42286 "2018-07-09T14:38:59Z")\ **Posts on this page:** 1\ **Showing post:** 13
**Author:** ![TJTimebomb](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tjtimebomb/32/40239_2.png) [@TJTimebomb](https://community.gemsofwar.com/u/TJTimebomb)\ **Post date:** [July 9, 2018, 11:36pm UTC](https://community.gemsofwar.com/t/account-problem-account-reset/42286/13 "2018-07-09T23:36:45Z")
It looks like this happened to someone in october of last year. I wonder what causes this. > [@\[Solved\] Lost account level 1157](https://community.gemsofwar.com/t/solved-lost-account-level-1157/31491): > > Hi My guild mate has lost his account, he’s sent two tickets in and still can’t access his level 1100 odd account with all his mythics, traitstones, glory gems and keys etc. His game has started from scratch and he’s devastated. Has anyone else had this and had their issues resolved? I know @Saltypatra said there’s a lot of people having this problem on one of the streams but I wasn’t sure what the outcomes were or which platforms were affected. Its been over two weeks, He’s missed out on … --- _[View the full topic](https://community.gemsofwar.com/t/account-problem-account-reset/42286)._