# Account not found? (SOLVED by Nimhain)

**URL:** <https://community.gemsofwar.com/t/account-not-found-solved-by-nimhain/14423>\
**Category:** Support\
**Created:** [October 26, 2016, 9:51pm UTC](https://community.gemsofwar.com/t/account-not-found-solved-by-nimhain/14423 "2016-10-26T21:51:06Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![TaliaParks](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taliaparks/32/11738_2.png) [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\
**Post date:** [October 26, 2016, 9:51pm UTC](https://community.gemsofwar.com/t/account-not-found-solved-by-nimhain/14423/1 "2016-10-26T21:51:06Z")

</div>

So my wife goes to play her account because she wanted to customize her avatar.

Game says to update

Google Play doesn’t show an update to download

Uninstall and reinstall

Now your system can’t find her account and we are entering the correct information.

![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/e/ed8fdffdb38b33629182ae7054dac24ead2a42d2.gif)