# Account lost when trying to link my account **URL:** \ **Category:** Support\ **Created:** [March 10, 2019, 11:39pm UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792 "2019-03-10T23:39:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![highlordgalen](https://avatars.discourse-cdn.com/v4/letter/h/58956e/32.png) [@highlordgalen](https://community.gemsofwar.com/u/highlordgalen)\ **Post date:** [March 10, 2019, 11:39pm UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792/1 "2019-03-10T23:39:33Z")
I was attempting to link my account to my mobile device and everything appears to have been lost. I was level 1027. Please help. [Lyya: removed boilerplate text and PII.] ---
**Author:** ![Slypenslyde](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slypenslyde/32/30373_2.png) [@Slypenslyde](https://community.gemsofwar.com/u/Slypenslyde)\ **Post date:** [March 11, 2019, 12:39am UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792/2 "2019-03-11T00:39:16Z")
Especially since you put some personal information in this post (that you shouldn’t have), this is one of those things that should be on Zendesk support, not the forums. But I can’t blame you for being confused, because Zendesk does everything it can to try and make it sound like you should never post tickets there. For right now, if I were you, I’d edit my email address out of this post (and all other personal information, someone could use it to steal your account!) and post the support request here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Post date:** [March 11, 2019, 1:53am UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792/3 "2019-03-11T01:53:42Z")
Agreed. I’ve removed the PII from the post. OP, please open a ticket by following @Slypenslyde ‘s link. ---
**Author:** ![highlordgalen](https://avatars.discourse-cdn.com/v4/letter/h/58956e/32.png) [@highlordgalen](https://community.gemsofwar.com/u/highlordgalen)\ **Post date:** [March 11, 2019, 3:24am UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792/4 "2019-03-11T03:24:33Z")
Thank you for correcting my posting mistake ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [March 12, 2019, 4:02am UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792/5 "2019-03-12T04:02:32Z")
I think I’ve gone through all the account tickets, did you get yours sorted? ---
**Author:** ![06071981ea](https://avatars.discourse-cdn.com/v4/letter/0/bbe5ce/32.png) [@06071981ea](https://community.gemsofwar.com/u/06071981ea)\ **Post date:** [May 1, 2020, 6:34am UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792/6 "2020-05-01T06:34:53Z")
Добрый день! Я переустановила игру, аккаунт не был подтвержден. Все данные пропали. Я играла персонажем Helene, мой уровень 260, я состою в гильдии Radost. Помогите пожалуйста восстановить мой аккаунт. ---
**Author:** ![Tagsman](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tagsman](https://community.gemsofwar.com/u/Tagsman)\ **Post date:** [May 31, 2020, 3:43pm UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792/7 "2020-05-31T15:43:22Z")
Здравствуйте, не входит в аккаунт под почтой которую я зарегистрировал, почта : [trololons@yandex.ru](mailto:trololons@yandex.ru) Хотя я привязал, все было успешно.