# \[Account issue - please contact Support\] Can't enter the offers with Error-Code 2622-1502 **URL:** \ **Category:** Bug Reports\ **Created:** [July 12, 2020, 5:51pm UTC](https://community.gemsofwar.com/t/account-issue-please-contact-support-cant-enter-the-offers-with-error-code-2622-1502/64711 "2020-07-12T17:51:47Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Makoto](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@Makoto](https://community.gemsofwar.com/u/Makoto)\ **Post date:** [July 12, 2020, 5:51pm UTC](https://community.gemsofwar.com/t/account-issue-please-contact-support-cant-enter-the-offers-with-error-code-2622-1502/64711/1 "2020-07-12T17:51:47Z")
**Platform, device version and operating system:** Nintendo Switch **What you were expecting to happen, and what actually happened:** Tried to enter the offers, but never got it with Error-Code 2622-1502 **How often does this happen? When did it begin happening?** Every time I try since I began to play the game **Steps to make it happen again** Just trying to enter the Offers. Changing of language/WLAN/account didn’t help. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [July 17, 2020, 9:23am UTC](https://community.gemsofwar.com/t/account-issue-please-contact-support-cant-enter-the-offers-with-error-code-2622-1502/64711/2 "2020-07-17T09:23:56Z")
Hi Makoto, can you please contact us at support as this appears to be an issue specific to your account, so we’ll be able to help you better via a direct message here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) Please make sure to include your invite code in the ticket, you can find it at the bottom of the in game settings menu.