# 6.9 Update - Issue with Trial Offer Purchases **URL:** \ **Category:** Official News\ **Created:** [April 26, 2023, 9:25am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613 "2023-04-26T09:25:42Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![danac](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@danac](https://community.gemsofwar.com/u/danac)\ **Post date:** [May 1, 2023, 11:24am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/65 "2023-05-01T11:24:06Z")
by the way, absolutely hate the new design for the campaign pass. WAY too busy. ---
**Author:** ![Supremesis](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/supremesis/32/24521_2.png) [@Supremesis](https://community.gemsofwar.com/u/Supremesis)\ **Post date:** [May 1, 2023, 3:30pm UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/66 "2023-05-01T15:30:27Z")
Aye I did and now just got to wait and see what happens, thanks though. ---
**Author:** ![icy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/icy/32/71999_2.png) [@icy](https://community.gemsofwar.com/u/icy)\ **Post date:** [May 2, 2023, 4:46am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/67 "2023-05-02T04:46:53Z")
@Jeto since you’re “active”, closing duplicate forum topics without really answering on a expected timespan on a expected “fix”… when exactly will this “temporary” 1.000.000 situation be back to normal? " soon™ " as called by @Nimhain isn’t really a satisfying answer. Is anyone even working on that matter? It has been over a week now and “for the players”, it looks like only “hammock” happened. What is the holdup? Please just hand out a date / info when the players can expect this glorified partial update to "work as intended™ "… ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [May 2, 2023, 5:08am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/68 "2023-05-02T05:08:22Z")
I chased this up this earlier to see if there has been anything possible to share, while the team has been actively working on this issue. Currently, we are awaiting the fix to pass submission - which is why there has not been much more information, as the team is also waiting for it to pass and be finalised. As Kafka mentioned, once there is more, we will share it asap. The same applies to further information on compensation or a more specific time the fix will be released. ---
**Author:** ![TheGrinch](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thegrinch/32/73558_2.png) [@TheGrinch](https://community.gemsofwar.com/u/TheGrinch)\ **Post date:** [May 2, 2023, 5:43am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/69 "2023-05-02T05:43:56Z")
But you’ll get 50 gems and an apology a week from now. Isn’t that enough? ---
**Author:** ![Antani](https://avatars.discourse-cdn.com/v4/letter/a/e274bd/32.png) [@Antani](https://community.gemsofwar.com/u/Antani)\ **Post date:** [May 2, 2023, 6:52am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/70 "2023-05-02T06:52:15Z")
Do you realize that you introduced a major bug on purpose to “fix” a minor bug? Send an in game mail to warn players that there is no confirmation window and set back the original price! ---
**Author:** ![icy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/icy/32/71999_2.png) [@icy](https://community.gemsofwar.com/u/icy)\ **Post date:** [May 2, 2023, 7:25am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/71 "2023-05-02T07:25:36Z")
> [@Jeto](#): > > I chased this up this earlier to see if there has been anything possible to share, while the team has been actively working on this issue. > Currently, we are awaiting the fix to pass submission - which is why there has not been much more information, as the team is also waiting for it to pass and be finalised. > > As Kafka mentioned, once there is more, we will share it asap. The same applies to further information on compensation or a more specific time the fix will be released. Despite getting an answer message I was hoping for a more specific answer/date than this. Everything just vague, the timespan to an update as far as I know, can stretch from “tomorrow to in early 2024” (possibly longer if handled like the daily deals rework that I assume still haven’t passed testing?). How long does it normally roughly take for a fix to pass submission - whereever it is submitted? And further, after it “passes” whatever it has to pass, will the fix then “go live” immediately or does such an update only happen on fixed dates once a week/month or something like that. I’d just like to know if there’s benefit in waiting out playing this weeks horrible trial team suggestions when the goal is to get this weeks starry pet maxed. In theory I could just play and win 1 match and just bombard the pet with orbs, but I’d rather have the chance to exchange it to max through gems. So, question: is this expected to be possible this week, or can you already confirm this will unlikely be the case? ---
**Author:** ![Stratelier](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\ **Post date:** [May 2, 2023, 7:34am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/72 "2023-05-02T07:34:36Z")
> [@icy](#): > > How long does it normally roughly take for a fix to pass submission - whereever it is submitted? And further, after it “passes” whatever it has to pass, will the fix then “go live” immediately or does such an update only happen on fixed dates once a week/month or something like that. When they say “submission” I believe they mean platform/store approval (Sony, Nintendo, MS, etc.), aka. the fix is already “in”. Just a guess, though, and it may be possible for them to schedule a specific release window for the update – otherwise, it goes live basically immediately after approval (though it may take a few more hours for it to distribute through the platform infrastructure to the actual end users). Meanwhile, cloud/serverside updates don’t generally require submission approval, which is how those issues can get fixed same day. ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [May 2, 2023, 10:50am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/73 "2023-05-02T10:50:26Z")
> [@Jeto](#): > > Currently, we are awaiting the fix to pass submission - which is why there has not been much more information, as the team is also waiting for it to pass and be finalised. We fixed the issue and are now waiting for client approval before we can send out the patch. That is very helpful information to know and took just a few minutes to say. Any reasonable person will be happy with that explanation considering so many issues in the game just get ignored. Players can no longer give your company the benefit of the doubt. ---
**Author:** ![MIXAH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mixah/32/76447_2.png) [@MIXAH](https://community.gemsofwar.com/u/MIXAH)\ **Post date:** [May 2, 2023, 11:25am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/74 "2023-05-02T11:25:38Z")
I mean, the compensation could be all 5 offers bundled into a single 1000 gem purchase. I’d be fine with that, personally. ---
**Author:** ![Pim](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/pim/32/72203_2.png) [@Pim](https://community.gemsofwar.com/u/Pim)\ **Post date:** [May 2, 2023, 3:06pm UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/75 "2023-05-02T15:06:18Z")
Better max 5 bundles for 200 each. There will be people that bought one and in between got the big fix implemented ---
**Author:** ![MIXAH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mixah/32/76447_2.png) [@MIXAH](https://community.gemsofwar.com/u/MIXAH)\ **Post date:** [May 2, 2023, 4:14pm UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/76 "2023-05-02T16:14:04Z")
Certainly preferable yes. I have 32k gems right now so either way doesn’t affect me much. ---
**Author:** ![TheGrinch](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thegrinch/32/73558_2.png) [@TheGrinch](https://community.gemsofwar.com/u/TheGrinch)\ **Post date:** [May 2, 2023, 10:32pm UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/77 "2023-05-02T22:32:06Z")
I wonder how they’ll handle the offer for existing players. ---
**Author:** ![TitanQwest](https://avatars.discourse-cdn.com/v4/letter/t/57b2e6/32.png) [@TitanQwest](https://community.gemsofwar.com/u/TitanQwest)\ **Post date:** [May 3, 2023, 7:33am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/78 "2023-05-03T07:33:13Z")
Полностью согласен. Дайте шанс купить пройденных.но некупленных питомцев не по нашей вине. Алмазы - не компенсация в даном случае. Придется ждать неделю пропущенных Королевств и снова проходить для получения предложения - а это уже очень много времени ожидания(( ---
**Author:** ![Pim](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/pim/32/72203_2.png) [@Pim](https://community.gemsofwar.com/u/Pim)\ **Post date:** [May 3, 2023, 3:35pm UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/79 "2023-05-03T15:35:44Z")
@Kafka can you indicate/guess if the fix the team is preparing will be available before the weekend? If not, then I’ll start playing Kethar now and not wait for something that might or might not happen. I know you probably can’t give full certainty, but I assume you know where in the process you are and what that usually means for releasing… (If your guess/answer turns out to be wrong, so be it.) ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [May 4, 2023, 4:39am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/80 "2023-05-04T04:39:35Z")
> [@6.9.5 Hot Fix](https://community.gemsofwar.com/t/6-9-5-hot-fix/79809): > > Originally published at: [6.9.5 Hot Fix – Gems of War](https://gemsofwar.com/6-9-5-hot-fix/) We have released the 6.9.5 Hot Fix on Steam, PlayStation, iOS, Android and Amazon. We have fixed the missing confirmation popup for the Trial + Epic Trial Offers. We will be restoring these offers back to their original cost with weekly reset. This will allow all players time to update. We have fixed the issue… ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [May 4, 2023, 7:13am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/81 "2023-05-04T07:13:48Z")
Fix will be available with weekly reset (not before), per Maisie’s link, so go ahead and play Khetar now. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [May 9, 2023, 12:48am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/82 "2023-05-09T00:48:20Z")
Hello 🙂 Just wanted to give everyone a headsup, Global compensation will be going out in the next 24 hours on all platforms except Switch who will be getting the hotfix and compensation later in the week ---
**Author:** ![covertmuffin123](https://avatars.discourse-cdn.com/v4/letter/c/5daacb/32.png) [@covertmuffin123](https://community.gemsofwar.com/u/covertmuffin123)\ **Post date:** [May 9, 2023, 7:02am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/83 "2023-05-09T07:02:07Z")
Thank you, the compensation was completely appropriate and is much appreciated. ---
**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Post date:** [May 9, 2023, 7:41am UTC](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613/84 "2023-05-09T07:41:21Z")
my only concern… 3 Orb of Minions is nice but it takes 4 Orb of Minions to max the 2 Starry pets that we were unable to buy with Gems for those 2 weeks. So… what now? [Previous page](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613.md?page=3) [Next page](https://community.gemsofwar.com/t/6-9-update-issue-with-trial-offer-purchases/79613.md?page=5)