# 505games.com is DOWN

**URL:** <https://community.gemsofwar.com/t/505games-com-is-down/22531>\
**Category:** Support\
**Created:** [April 12, 2017, 2:43pm UTC](https://community.gemsofwar.com/t/505games-com-is-down/22531 "2017-04-12T14:43:12Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\
**Post date:** [April 12, 2017, 2:43pm UTC](https://community.gemsofwar.com/t/505games-com-is-down/22531/1 "2017-04-12T14:43:12Z")

</div>

@Saltypatra @Alpheon

1. The [505games.com](http://505games.com) website is down. Please inform the correct person.

2. Should console players still be using that support site as our help desk ticket site for issues?

EDIT: Lots of console players are complaining they are having issues with the server. Huge lag, crashes etc. I haven’t see any my self, but Its quite a few from all over the world (not localized).

Thanks

---

<div class="post-metadata">

**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [April 12, 2017, 3:19pm UTC](https://community.gemsofwar.com/t/505games-com-is-down/22531/2 "2017-04-12T15:19:09Z")

</div>

Console can also report issues to the GoW zendesk. [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) If 505 is down, I suggest submitting tickets there.

---

<div class="post-metadata">

**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\
**Post date:** [April 12, 2017, 4:02pm UTC](https://community.gemsofwar.com/t/505games-com-is-down/22531/3 "2017-04-12T16:02:40Z")

</div>

I just checked our dashboard and the servers are running fine - our support has only received 3 requests in the last 2 hours, all of which are unrelated to server issues.

---

<div class="post-metadata">

**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\
**Post date:** [April 12, 2017, 4:17pm UTC](https://community.gemsofwar.com/t/505games-com-is-down/22531/4 "2017-04-12T16:17:41Z")

</div>

Thanks for looking into this.

And just as an FYI, before trying to the website and finding it offline (in an effort to tell them where to go for help), I asked the main Xbox Gems club if anyone had opened a ticket _or_ reported it.

Hunan nature being what it is, you can guess the number that tried (hint: you don’t need any hands or fingers).