# 43 hours of error codes and now screenfreeze. Plz help **URL:** \ **Category:** Support\ **Created:** [July 16, 2016, 8:47am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697 "2016-07-16T08:47:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 16, 2016, 8:47am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/1 "2016-07-16T08:47:43Z")
Hi, the game is simply not working today. I been trying to play, but for the last seven hours the game shuts down when it´s done loading. When is this gonna be fixed? I am on ps4 ---
**Author:** ![idmax](https://avatars.discourse-cdn.com/v4/letter/i/3ec8ea/32.png) [@idmax](https://community.gemsofwar.com/u/idmax)\ **Post date:** [July 16, 2016, 10:20am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/2 "2016-07-16T10:20:46Z")
I’m also on ps4. The game is loading after 3-4 minutes of black screen. ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 16, 2016, 12:02pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/3 "2016-07-16T12:02:43Z")
It´s been 10 hours now with this errorcode: ce-34878-0 Is there a timeline on when the game is working again? ---
**Author:** ![r3m](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@r3m](https://community.gemsofwar.com/u/r3m)\ **Post date:** [July 16, 2016, 12:10pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/4 "2016-07-16T12:10:25Z")
This seems to be a random error on ps4, last weekend happened to me. After 15 hours that error disapeared. ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 16, 2016, 12:12pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/5 "2016-07-16T12:12:01Z")
Ok, well i have never tried this before. And i have played it quite alot. ---
**Author:** ![Shiratori](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Post date:** [July 16, 2016, 2:37pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/6 "2016-07-16T14:37:52Z")
Based on the current time it should fix itself in 23 minutes. ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 16, 2016, 2:51pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/7 "2016-07-16T14:51:16Z")
I hope so. I need my fix 🙂 ---
**Author:** ![Shiratori](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Post date:** [July 16, 2016, 3:01pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/8 "2016-07-16T15:01:04Z")
If it happens the only thing that straightens it out is the daily bonus award. Which should be live now so good luck. ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 16, 2016, 3:06pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/9 "2016-07-16T15:06:11Z")
It´s working 😋 ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 16, 2016, 3:14pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/10 "2016-07-16T15:14:08Z")
No it´s not working 😠 Now i get screen freeze instead. Then i reboot the game and it freezes again. ---
**Author:** ![Shiratori](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Post date:** [July 16, 2016, 4:31pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/11 "2016-07-16T16:31:02Z")
That though is something different. You probably want to contact 505 support for that. ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 16, 2016, 5:25pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/12 "2016-07-16T17:25:51Z")
Yeah i should, but they did not help me or even try to help the last time i contacted them. So contacting them won´t do any good. Well maybe it will fix it self at some point. Hope so ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 17, 2016, 4:36am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/13 "2016-07-17T04:36:31Z")
The game does not work at all anymore. Last night i got into the game for 2 minutes and lost a 1000 glorys. Today i can´t play the game again. And the support is at zero. I can´t help to begin getting a little annoyed… If the game loads at all it just freezes after it starts up. It started after i had a day with the blue error screen. So it just seems broken now. ---
**Author:** ![Robert](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/robert/32/12802_2.png) [@Robert](https://community.gemsofwar.com/u/Robert)\ **Post date:** [July 17, 2016, 7:59am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/14 "2016-07-17T07:59:51Z")
Game has been really struggling all week with error codes, not connecting, freezing, shop not showing, event troops not showing etc etc Edit: mine is now unplayable due to constantly losing connection ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 17, 2016, 8:30pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/15 "2016-07-17T20:30:31Z")
Almost two days now. Still no support or help. Am i supposed to move on to another game now, since i get the silence treatment? 505 also does not help. If i am lucky and the game loads, then it just freezes strait away. ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [July 17, 2016, 8:44pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/16 "2016-07-17T20:44:08Z")
Keep contacting 505 games put in a ticket. You should here back from them in the next 15hours. Still Sunday and most places are not open on that day. @Mr.Strange any help for the OP? ---
**Author:** ![Mr.Strange](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mr.strange/32/2762_2.png) [@Mr.Strange](https://community.gemsofwar.com/u/Mr.Strange)\ **Post date:** [July 17, 2016, 9:05pm UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/17 "2016-07-17T21:05:22Z")
> [@Hejsa](#): > > Almost two days now. Still no support or help. > Am i supposed to move on to another game now, since i get the silence treatment? 505 also does not help. > > If i am lucky and the game loads, then it just freezes strait away. Your postings lead me to believe that you’ve not submitted a bug ticket - is that true? Because that’s the only way to get help, other than hoping that someone like me happens to read your thread. We have hundreds of thousands of players on PS4, and almost none of them are having this problem. So it’s something uinque about your account, or your network configuration, or a hardware issue, etc. Until you identify what is making the game behave differently for you than for everyone else, we don’t even know where to start! Contact 505 support - their job is helping your figure out what makes your situation unique, and broken. That’s a critical first step. Also, weekends can be slow turnaround. ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [July 18, 2016, 6:01am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/18 "2016-07-18T06:01:35Z")
I submitted a ticket two days ago. All other games works fine. And i never had this problem with this game before. I am almost level 600. But now it seems ill be moving on. Not because i wanted to. But because the game aint working, and there aint no support. ---
**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Post date:** [July 18, 2016, 6:06am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/19 "2016-07-18T06:06:41Z")
Two days ago was Friday. I suggest you wait until tomorrow before you give up. ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [July 18, 2016, 6:10am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697/20 "2016-07-18T06:10:07Z")
The guys at 505 games are not even in the office yet. Give it like 12 more hours and you should get a reply. Unfortunately for you @Hejsa it looks like you contacted them just before they were about to start there weekend. @505GamesSupport [Next page](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697.md?page=2)