# 4.3 update not installing on iPad Air 2 (Resolved) **URL:** \ **Category:** Bug Reports\ **Created:** [April 3, 2019, 2:54pm UTC](https://community.gemsofwar.com/t/4-3-update-not-installing-on-ipad-air-2-resolved/53566 "2019-04-03T14:54:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![isaro](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/isaro/32/71469_2.png) [@isaro](https://community.gemsofwar.com/u/isaro)\ **Post date:** [April 3, 2019, 2:54pm UTC](https://community.gemsofwar.com/t/4-3-update-not-installing-on-ipad-air-2-resolved/53566/1 "2019-04-03T14:54:30Z")
Please check the [known issues list](https://gemsofwar.zendesk.com/hc/en-us/articles/360000497716-All-Known-Issues-Gems-of-War) before posting a bug. - checked, nothing yet **Platform, device version and operating system:** - iPad Air 2, version 12.2, iOS **What you were expecting to happen, and what actually happened:** - on game startup this morning I received the error msg “Gems of War has a new version available. You will need to restart your game in order to continue playing.” I touched “Restart Game”, got the same msg. Closed the game, retried. Same error. I even tried reinstalling the game, same msg. what did I expect? Well, not this. 🙂 **How often does this happen? When did it begin happening?** just this morning, and only on my iPad Air 2. I started my other account on the iPad Pro, but it looks like the game isn’t available there yet (maybe not available for the Pro yet?), as it started up same as usual. **Steps to make it happen again** - restarting the game ---
**Author:** ![Ghaleon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ghaleon/32/24539_2.png) [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Post date:** [April 3, 2019, 3:02pm UTC](https://community.gemsofwar.com/t/4-3-update-not-installing-on-ipad-air-2-resolved/53566/2 "2019-04-03T15:02:59Z")
As reported the update is still propagating to the Apple store. > [@After update there is no update for IPhone](https://community.gemsofwar.com/t/after-update-there-is-no-update-for-iphone/53543/7): > > The update has been published to the App Store from our end, this was the same time as the Google Play version. Unfortunately it appears the iOS version is taking a long time to propagate to the store, which is out of our hands. In the past we’ve had it take a long time, but probably 5 or 6 hours max. This is by far the longest we’ve had so far so hopefully it won’t be too much longer. ---
**Author:** ![isaro](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/isaro/32/71469_2.png) [@isaro](https://community.gemsofwar.com/u/isaro)\ **Post date:** [April 3, 2019, 5:20pm UTC](https://community.gemsofwar.com/t/4-3-update-not-installing-on-ipad-air-2-resolved/53566/3 "2019-04-03T17:20:58Z")
ok, thanks for that. Gives me some hope at least for my main hero! 🙂 Not too sure why the game on one iPad is ok w. no update yet, and the game on the other (different account) is insisting that it is available. But it doesn’t matter, once the update gets to the App store I’m sure it’ll work itself out. ---
**Author:** ![NowayJoe2Go](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nowayjoe2go/32/14045_2.png) [@NowayJoe2Go](https://community.gemsofwar.com/u/NowayJoe2Go)\ **Post date:** [April 4, 2019, 1:53pm UTC](https://community.gemsofwar.com/t/4-3-update-not-installing-on-ipad-air-2-resolved/53566/4 "2019-04-04T13:53:17Z")
@Cyrup @Saltypatra I installed the update on an iPhone 4S and the game crashes and will not boot. Are you aware of this bug? ---
**Author:** ![isaro](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/isaro/32/71469_2.png) [@isaro](https://community.gemsofwar.com/u/isaro)\ **Post date:** [April 4, 2019, 3:51pm UTC](https://community.gemsofwar.com/t/4-3-update-not-installing-on-ipad-air-2-resolved/53566/5 "2019-04-04T15:51:32Z")
ok, something new to add. My newer iPad, one of the Pro series, just started up the game with no problem. It’s still working under the older update, but I’m having no problem playing. Hope this helps. ---
**Author:** ![isaro](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/isaro/32/71469_2.png) [@isaro](https://community.gemsofwar.com/u/isaro)\ **Post date:** [April 4, 2019, 5:33pm UTC](https://community.gemsofwar.com/t/4-3-update-not-installing-on-ipad-air-2-resolved/53566/6 "2019-04-04T17:33:20Z")
problem solved. The update finally arrived and everything is ok now.