# 4.3 update issues **URL:** \ **Category:** Support\ **Created:** [April 3, 2019, 3:56am UTC](https://community.gemsofwar.com/t/4-3-update-issues/53525 "2019-04-03T03:56:41Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![enanenes](https://avatars.discourse-cdn.com/v4/letter/e/b9e5f3/32.png) [@enanenes](https://community.gemsofwar.com/u/enanenes)\ **Post date:** [April 3, 2019, 8:05pm UTC](https://community.gemsofwar.com/t/4-3-update-issues/53525/6 "2019-04-03T20:05:22Z")
I have the same problem in Xbox One X. I was able to play the new update for several minutes, then the game crashed in the end of a battle. I used to get the error message (server time out) every time I launched the game, but then clicked the retry and that always worked. Now it doesn’t. The download bar doesn’t move and the color circle keeps spininng forever. I restarted the console. Didn’t work. I tried also other things, like move the game to an external disc, internal disc, deleted and reinstalled it. Nothing worked. After I read other players saying the exact same thing, it seems there’s a bug in the update that prevents several players from playing the game. I hope the devs can fix this asap. --- _[View the full topic](https://community.gemsofwar.com/t/4-3-update-issues/53525)._