# 37/30 in a guild? **URL:** \ **Category:** Support\ **Created:** [January 16, 2017, 2:04pm UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417 "2017-01-16T14:04:24Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Annaerith](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/annaerith/32/13840_2.png) [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\ **Post date:** [January 18, 2017, 1:19am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/21 "2017-01-18T01:19:04Z")
if im wrong then sorry. will have to wait devs come back and comment this, hope it gets resolved for you soon ---
**Author:** ![morose](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@morose](https://community.gemsofwar.com/u/morose)\ **Post date:** [January 18, 2017, 1:20am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/22 "2017-01-18T01:20:21Z")
not just me - affects thousands. expect the messenger to be shot. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [January 18, 2017, 1:26am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/23 "2017-01-18T01:26:16Z")
We do actually respond to support requests from consoles. Our support linked abovce is the Infinity Plus Two/ Gems of War Support, 505 Support is a separate customer support to us. As I have said elsewhere we are experiencing long delays in responding than normal due to the recent server issues. ---
**Author:** ![morose](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@morose](https://community.gemsofwar.com/u/morose)\ **Post date:** [January 18, 2017, 1:33am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/24 "2017-01-18T01:33:23Z")
so weeks is normal then now? long delays since new year means weeks for clarity? not event weeks calendar weeks? ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [January 18, 2017, 1:35am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/25 "2017-01-18T01:35:34Z")
Do you have a ticket ID or Invite Code so I can look you up on our zendesk? ---
**Author:** ![morose](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@morose](https://community.gemsofwar.com/u/morose)\ **Post date:** [January 18, 2017, 1:40am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/26 "2017-01-18T01:40:46Z")
yes i do but not identifying myself publicly here because of the discernible prejudice in these forums. i mean some of these responses are so in denial its laughable. so the developers do deal with consoles when they have the time. you claim its days not weeks despite whats printed on your website '‘ If you haven’t found the answers you need on the website, you contact us using one of the following options: For Apple, Android, and Windows devices, click here to submit a support request. For Playstation 4 and Xbox One, head to [http://www.505games.com/contact](http://www.505games.com/contact) for support.’ in which case before the end of this event week it will be corrected - maybe - and the guild will once again like thousands of others never stand a chance of reaching 40k seals. ---
**Author:** ![Annaerith](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/annaerith/32/13840_2.png) [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\ **Post date:** [January 18, 2017, 1:42am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/27 "2017-01-18T01:42:33Z")
just give them the ticket ID or your invite code, lol ---
**Author:** ![morose](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@morose](https://community.gemsofwar.com/u/morose)\ **Post date:** [January 18, 2017, 1:48am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/28 "2017-01-18T01:48:46Z")
Wisdom-Pursuing Mistress obviously ---
**Author:** ![Annaerith](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/annaerith/32/13840_2.png) [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\ **Post date:** [January 18, 2017, 1:50am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/29 "2017-01-18T01:50:53Z")
there is the private way ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/2/52422c7144f8534714f3a41975d9f228deac2803.png) ---
**Author:** ![morose](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@morose](https://community.gemsofwar.com/u/morose)\ **Post date:** [January 18, 2017, 1:53am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/30 "2017-01-18T01:53:41Z")
wheres that? for clarity no link there ---
**Author:** ![Annaerith](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/annaerith/32/13840_2.png) [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\ **Post date:** [January 18, 2017, 1:56am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/31 "2017-01-18T01:56:30Z")
click the image, next to any of Nimhain replies and it will pop up ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/5/35b469437579b12a4ec28c6ff8fc939ed10f0747.png) or use this link to find the same send message button > **[Nimhain](http://community.gemsofwar.com/users/Nimhain/activity)** > > :tada: Head of the Gems of War Live OPs Team ---
**Author:** ![morose](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@morose](https://community.gemsofwar.com/u/morose)\ **Post date:** [January 18, 2017, 2:00am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/32 "2017-01-18T02:00:14Z")
thankyou - will do - good luck with your quest! hope it doesn’t take as long as my lost ticketssssssssssssss. and now everyone else knows how to get your blocked guild unblocked for the 10th time because 505 games won’t do it anymore. this public service programme is now over. ---
**Author:** ![Moshimonsters](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/moshimonsters/32/13329_2.png) [@Moshimonsters](https://community.gemsofwar.com/u/Moshimonsters)\ **Post date:** [January 18, 2017, 2:25am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/33 "2017-01-18T02:25:44Z")
So now i got to remove 4 menbers to recruit one.and in my other guild i got to remove 19 members to recruit 1 ---
**Author:** ![Moshimonsters](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/moshimonsters/32/13329_2.png) [@Moshimonsters](https://community.gemsofwar.com/u/Moshimonsters)\ **Post date:** [January 18, 2017, 2:30am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/34 "2017-01-18T02:30:34Z")
If there any nice Devs out there please go into our Rank 2 Guild on the Leaderboards Ps4 and Remove the 3 Ghost Members for me.Thankyou so Much. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [January 18, 2017, 2:34am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/35 "2017-01-18T02:34:32Z")
Make sure you’ve submitted a ticket to the Zendesk site ([https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)). If you have already and it’s been over a week or two then maybe provide @Nimhain with your ticket ID or invite code. ---
**Author:** ![Moshimonsters](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/moshimonsters/32/13329_2.png) [@Moshimonsters](https://community.gemsofwar.com/u/Moshimonsters)\ **Post date:** [January 18, 2017, 2:35am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/36 "2017-01-18T02:35:14Z")
Ok nice one ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [January 18, 2017, 4:17am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/37 "2017-01-18T04:17:42Z")
Thanks @Annaerith i’ll try this again if it’s not resolved soon. I did try re- and re- and re- and re-enterring data in different ways, ‘invite code’ also erased multiple other fields when entered. Refrained from joining my controller with the back of my tv screen, but did turn the air a bit blue. Can’t remember if i tried with a false system though. Signing in didn’t help. I did have a ps4 issue last year that i did get through to zendesk, and they resolved it well, and quickly. Edit - just a note, 505 fixed my purchase first thing in the morning. Guild issue still pending, i’m following up Edit2 - guild issue also resolved ---
**Author:** ![Annaerith](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/annaerith/32/13840_2.png) [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\ **Post date:** [January 18, 2017, 6:51am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/38 "2017-01-18T06:51:33Z")
have you try to actually fill the support ticket from a computer? seems like you have issues with the website on your console? as far as i know the ticket doesnt have to be filled on the device the bug comes from. ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [January 19, 2017, 4:24am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/39 "2017-01-19T04:24:09Z")
Hi morose, you might want to try again, 505 fixed my guild issue this morning ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [January 19, 2017, 5:02am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417/40 "2017-01-19T05:02:42Z")
@Annaerith I was trying from the PS4. When I got through to zendesk last year, I may have used my computer; can’t remember, but I’ll try from my computer first next time if I have a problem… I hope I don’t have to try that, but the way things have been going… lol Thanks ps 505 has fixed my issues [Previous page](https://community.gemsofwar.com/t/37-30-in-a-guild/18417.md?page=1)