# 3.5 known issues (PC/Mobile/Console) **URL:** \ **Category:** Official News\ **Created:** [June 20, 2018, 12:17am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214 "2018-06-20T00:17:57Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 20, 2018, 12:17am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/1 "2018-06-20T00:17:57Z")
\_ > **Looking for known issues for the current update version? [Please go here to our help center](https://gemsofwar.zendesk.com/hc/en-us/articles/360000497716-All-Known-Issues-Gems-of-War).** \_ Go [here](https://gemsofwar.zendesk.com/hc/en-us/sections/115001569263-Known-Issues) for detailed information/workarounds on major issues the game team is aware of To [report a bug](https://community.gemsofwar.com/c/gems-of-war-report-a-bug) For [Technical Support](https://gemsofwar.zendesk.com/hc/en-us) (including missing rewards/game performance issues) 🕐 Last updated August 28th 11 :30 am AEST 🕐 PLEASE NOTE - When reporting any bugs: **What platform you are playing on?** **When did the issue begin occuring and how frequent is it?** **A screenshot?** **Any other information (enemy troops, traits active, what you were doing previously)** KNOWN ISSUES: New issues are added to the bottom going forward - Xbox: Disconnecting the controller in a battle returns the game to the main screen - Xbox French Global Chat is spelt “Gloabal” - Invasion countdown timer in “Guild” menu shows 13 hours 13 days instead of minutes in French - Tooltip/info for Orb of Chaos gives information for Orb of Growth - [Missing chest rewards on Xbox.](https://gemsofwar.zendesk.com/hc/en-us/articles/360000195976-Missing-chest-rewards-on-Xbox) A visual issue where it appears as if you are earning extra rewards when opening chests - _Fixed in 4.0_ ✅ - Dhrak-Zum quest 6/24 shows typo “invitiation” instead of Invitation in English" _Fixed ✅_ - Some Merchant and Necromancy traits are unlocked in existing troops in Arena - [The Raid Boss timer will show the timer for the scheduled Pet Event that runs mid-week](https://gemsofwar.zendesk.com/hc/en-us/articles/360000264916-Raid-Boss-Event-ends-timer-is-incorrect) - Investigating - [Kingdom Power task](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214/22) “Collect a mythic troop from Adana” does not display “not achievable yet” (Adana has no Mythic troop) - _Fixed in the next update_ ✅ - **[Kingdom Power Level 9 shows as giving 20% tribute bonus rather than 30%](https://gemsofwar.zendesk.com/hc/en-us/articles/360000276896)** - _Visual issue only. Tribute still gives the correct bonus amount of 30%. Fixed in the next update._ ✅ - **'[More Pet Rescues" is not translated to Spanish when Spanish is selected as a Language in the Guild Tab Information](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214/61).** - _Fixed in the next update_ ✅ - **Ubastet Kills summoned troops** _Fixed in the next update, 4.0_ ✅ - **Kingdom Level screen is one level behind in updating kingdom stat bonuses, for example, “+2” only shows at Power level 6.** - _Visual only, stats are still applied at the correct power level. Fixed in the next update_✅ - **Game freezes when finding a Treasure Gnome** - _Fixed_✅ - **[Class troop type bonus is not visible on Class Info tab](https://gemsofwar.zendesk.com/hc/en-us/articles/360000278855)** - _Fixed in the next update_✅ - **[Pet Rescues do not count towards Daily Tasks](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214/85)** _Fixed ✅ ._ - **[In French on Xbox “Upgrade a weapon” suggests using the Y button but you need to use RB](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214/144)** - **[Kingdom Power Level Does Not Level Up](https://gemsofwar.zendesk.com/hc/en-us/articles/360000279536-Kingdom-Power-level-does-not-increase-from-0)** - _Fixed with Class Event release._ - **[Extra turns are not generated at the start of a match if extra turns are made before the Traits have finished activating](https://gemsofwar.zendesk.com/hc/en-us/articles/360000197375)** - _Fixed in the next update 4.0 ✅ ._ - **[Game crashes or gives a blue screen on console/xbox/ps4 when sorting my Upgradeable Pets in the Pets Menu](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/187)** _Fixed in the next update._ ✅ **Sorting by Upgradeable and selecting Apply Filter on PC in the Pets Menu does not close the filter** _Fixed in the next update, 4.0_ ✅ - **Making a Doomskull Match 4 and summoning another Troop causes the game to freeze** _Verfied by QA, investigating_ - **[Images and assets for Orbs, Armor and Ingots are missing on PS4](https://gemsofwar.zendesk.com/hc/en-us/articles/360000305196)** _Fixed in the next update, 4.0 Review [this article](https://gemsofwar.zendesk.com/hc/en-us/articles/360000305196) for a solution in the mean-time._\*\* ✅ - **[Weapons that Destroy Gems and use the Zap affix/affect cause the game to freeze, e.g. Bronzelock pistol](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/257)** _Fixed in the next update, 4.0_ ✅ - **[On Xbox in French Win 8 battles with drifting sand troops displays “Win 8 battles with 3 Wild Plains troops” in More Info](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/276)** - **“Server error: CLIFFY…” - forces the game to close during a battle or anywhere in the game** _[View this article for more information](https://gemsofwar.zendesk.com/hc/en-us/articles/360000337136)_ - **[Saguaro stays in the middle of the board when doing skull damage](https://community.gemsofwar.com/t/troop-blocking-board/42676)** _Fixed in the next update, 4.0 ✅_ - **[Game freeze at the end of battle on Android when using Hope’s Crescent or Earth’s Fury](https://gemsofwar.zendesk.com/hc/en-us/articles/360000361516-Game-freeze-at-the-end-of-battle-on-Android)** _Fixed in the next update, version 4.0._ ✅ - **[Game cannot be loaded on some iOS Devices](https://gemsofwar.zendesk.com/hc/en-us/articles/360000361616-Game-will-not-load-on-iOS-devices)** _Fixed ✅ Reinstall if you have this issue_ - **Anti-magic Sphere does not reduce damage correctly** - _Fixed in the next update, 4.0 ✅_ - **[Grammar error in “Save the pet from It’s captor” message above Pet Events in Guild](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/368)** - \*\*[https://gemsofwar.zendesk.com/hc/en-us/articles/360000403796-Trait-Omen-of-Nature-does-not-provide-Mana-to-enemy-Team/subscription](https://gemsofwar.zendesk.com/hc/en-us/articles/360000403796-Trait-Omen-of-Nature-does-not-provide-Mana-to-enemy-Team/subscription) - **[“Omen” Traits do Not Provide Mana To Enemy Team](https://gemsofwar.zendesk.com/hc/en-us/articles/360000403796)** _Fixed in 4.0_ ✅ - **Trophies do not count towards Global Leaderboard total in League tab of Guild menu** _Fixed, restart the game_ - **Register menu in Guild Wars shows that Guild Wars is starting a few days later, but schedule shows within 6 hours** _Visual only. Guild Wars starts at 7 am GMT on 28th August_ ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 20, 2018, 12:18am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/2 "2018-06-20T00:18:07Z")
---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 20, 2018, 12:27am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/3 "2018-06-20T00:27:08Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/1/0185b0a6ea7ee6e9a1caf6a6b5c24daed9131fe1.jpg) Might be a bug, on the bottom it says it is a Sword. It might be it should have been a Staff? ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [June 20, 2018, 12:28am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/4 "2018-06-20T00:28:23Z")
I think that’s right. Don’t you need a broken hilt and a shattered blade to craft it? ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 20, 2018, 12:29am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/5 "2018-06-20T00:29:25Z")
It does not look like a Sword to me, but maybe it is meant to be a Sword. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 20, 2018, 12:31am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/6 "2018-06-20T00:31:04Z")
Nope, Dawnbringer is meant to be a Sword! It’s like a really long Sword with funny pointy bits! (I’m serious) ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 20, 2018, 12:31am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/7 "2018-06-20T00:31:53Z")
Thank you for the clarification! 🙂 ---
**Author:** ![Unreal](https://avatars.discourse-cdn.com/v4/letter/u/3e96dc/32.png) [@Unreal](https://community.gemsofwar.com/u/Unreal)\ **Post date:** [June 20, 2018, 12:36am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/8 "2018-06-20T00:36:41Z")
I get this message no matter what i do ![20180620023336_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/2/220efaab357e519a3803b61bc579996c4cdf5694.jpg) It tells me the a problem occured and to restart the game ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 20, 2018, 12:38am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/9 "2018-06-20T00:38:34Z")
What is your platform? Have you restarted the game? ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 20, 2018, 12:41am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/10 "2018-06-20T00:41:02Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/5/a58a2a59f735997692d3f321486d3e5e58e38c45.jpg) Is Anicent Golem a new troop that is on its way, or should it be Ancient Horror? (Priest Class) ---
**Author:** ![Slypenslyde](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slypenslyde/32/30373_2.png) [@Slypenslyde](https://community.gemsofwar.com/u/Slypenslyde)\ **Post date:** [June 20, 2018, 12:41am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/11 "2018-06-20T00:41:45Z")
Ancient Golem is a troop, and the name of the talent is “Golem Protector”, so I think it’s right? ---
**Author:** ![Unreal](https://avatars.discourse-cdn.com/v4/letter/u/3e96dc/32.png) [@Unreal](https://community.gemsofwar.com/u/Unreal)\ **Post date:** [June 20, 2018, 12:42am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/12 "2018-06-20T00:42:22Z")
I play on pc and yes i already restarted it many times.It looks like it happens when the game tries to communicate with the server. ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [June 20, 2018, 12:42am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/13 "2018-06-20T00:42:44Z")
How do we upgrade weapon? It doesn’t seem to work on xbox ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 20, 2018, 12:44am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/14 "2018-06-20T00:44:04Z")
Ancient Golem is an existing Troop, this is the correct Talent ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 20, 2018, 12:45am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/15 "2018-06-20T00:45:18Z")
Thanks, somehow I have totally forgot about the existance of the troop. The game have so many troops nowadays. 😁 ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 20, 2018, 12:45am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/16 "2018-06-20T00:45:37Z")
> **[Unlocking, upgrading and levelling Weapons](https://gemsofwar.zendesk.com/hc/en-us/articles/360000275855-Unlocking-upgrading-and-levelling-weapons)** > > Weapons can be unlocked, upgraded and equipped to your Hero to give a special Spell separate to Troops. Weapons also give your Hero additional Skill bonuses and effects in battles when upgraded to ... If you’re having trouble upgrading I’ll need more information. @Unreal Please try the steps in [this article](https://gemsofwar.zendesk.com/hc/en-us/articles/333757035755-Connection-issues-troubleshooting-) applicable to your platform, you may also want to restart your console especially if you were playing as the patch was launched ---
**Author:** ![DannyEm](https://avatars.discourse-cdn.com/v4/letter/d/c6cbf5/32.png) [@DannyEm](https://community.gemsofwar.com/u/DannyEm)\ **Post date:** [June 20, 2018, 12:49am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/17 "2018-06-20T00:49:44Z")
![20180619203535_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/0/c0802f8bb78bd2162e50d564f09423f6f39bef96.jpg) After every battle this message comes up and the game shuts down. This is on Steam. ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [June 20, 2018, 12:51am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/18 "2018-06-20T00:51:22Z")
@Cyrup nevermind i found it but on the screen it say press y to upgrade weapon but you need to press RB ![IMG_9059](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/a/6a81bd935e9d66c2b10bb9e0dd7d643bf91d7350.JPG) ---
**Author:** ![Meesh](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@Meesh](https://community.gemsofwar.com/u/Meesh)\ **Post date:** [June 20, 2018, 12:54am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/19 "2018-06-20T00:54:12Z")
I have that same crash after every battle also on Steam. ---
**Author:** ![Slypenslyde](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slypenslyde/32/30373_2.png) [@Slypenslyde](https://community.gemsofwar.com/u/Slypenslyde)\ **Post date:** [June 20, 2018, 12:58am UTC](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214/20 "2018-06-20T00:58:24Z")
Yep, crashing after just about any screen transition on iOS for me. [Next page](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile-console/41214.md?page=2)