# 3.4 Known Issues (PC/Mobile/Console) **URL:** \ **Category:** Official News\ **Created:** [May 1, 2018, 12:47am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732 "2018-05-01T00:47:20Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 1, 2018, 4:13am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/62 "2018-05-01T04:13:04Z")
Guild just got a 2nd pet rescue. Again had to restart client before we could enter it. Hopefully a fix is coming. Have restarted client multiple times since the 1st 1 happened as well. ---
**Author:** ![Gerry1366](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gerry1366/32/19889_2.png) [@Gerry1366](https://community.gemsofwar.com/u/Gerry1366)\ **Post date:** [May 1, 2018, 4:13am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/63 "2018-05-01T04:13:14Z")
oki doki we will do that what else should we do ? play another game noooooo ofc not šŸ˜Œ ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 1, 2018, 4:15am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/64 "2018-05-01T04:15:40Z")
Had the other Pet Event finished before the second one started? > [@Gerry1366](#): > > oki doki we will do that > > what else should we do ? > > play another game > > noooooo ofc not šŸ˜Œ Up to you what you want to do, Iā€™m just here to keep you updated! šŸ™‚ ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 1, 2018, 4:17am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/65 "2018-05-01T04:17:14Z")
> [@Cyrup](#): > > To confirm with everyone else experiencing it: > > - This happens in Arena, Pet Events, PVP (ranked/casual) Or every gamemode? > - Are you all on mobile? Add dungeon to that list. And yes, I am on mobile (iOS). ---
**Author:** ![Gerry1366](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gerry1366/32/19889_2.png) [@Gerry1366](https://community.gemsofwar.com/u/Gerry1366)\ **Post date:** [May 1, 2018, 4:17am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/66 "2018-05-01T04:17:39Z")
thank you i am also waiting only for the fix on that for sure i told you ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 1, 2018, 4:22am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/67 "2018-05-01T04:22:01Z")
Nope. There was about 30min in between ending and starting roughly. AEST here. 1st 1 was announced on Discord as available to be done at 12:03. Given an hour, should of finished ~1:03. 2nd 1 is still available now, and was announced at 1:32. Restarted game ~2-3 times in that time frame between fights. And had to restart client both times for each event. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 1, 2018, 4:24am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/68 "2018-05-01T04:24:22Z")
**Loading screen timeouts before battles:** Some of us with the issue (and Sirrian! It must be full-proof! Yay!) reinstalled Gems of War after they had the issue and this helped. If you would like to attempt to ease the issue until we come to a permanent solution, please ensure your account is **[linked](https://gemsofwar.zendesk.com/hc/en-us/articles/202984335-Save-your-progress-in-Gems-of-War-Account-Linking)** and then reinstall the game. Note - there may be an initial small loading/pause when you load your _first_ battle after reinstalling. ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 1, 2018, 4:32am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/69 "2018-05-01T04:32:56Z")
Must of clicked just as it ended ![27)](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/2/52561806a03783d593a1562aa2c3121c40a25c09.png) ---
**Author:** ![Taliesin](https://avatars.discourse-cdn.com/v4/letter/t/22d042/32.png) [@Taliesin](https://community.gemsofwar.com/u/Taliesin)\ **Post date:** [May 1, 2018, 4:40am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/70 "2018-05-01T04:40:46Z")
The constantly loading thing is getting really old. Iā€™m on mobile and force closing the game helps for a few fights then it happens again. It is every single game mode. ---
**Author:** ![Jainus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jainus/32/34949_2.png) [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Post date:** [May 1, 2018, 4:44am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/71 "2018-05-01T04:44:12Z")
Yup Iā€™m getting hung on the loading screen tooā€¦ so far itā€™s cost me two of my raid sigilsā€¦ hmmm unimpressedā€¦ ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [May 1, 2018, 4:44am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/72 "2018-05-01T04:44:45Z")
Pet event didinā€™t trigger for all member on xbox Edit: restarted game and look like server are down ---
**Author:** ![vanyel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/vanyel/32/32071_2.png) [@vanyel](https://community.gemsofwar.com/u/vanyel)\ **Post date:** [May 1, 2018, 4:52am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/73 "2018-05-01T04:52:00Z")
@Cyrup is it intended if time runs out on a pet rescue while in a battle that any unclaimed rewards from previous battles canā€™t be claimed? Kept getting an error message that event had ended when I tried to claim them. finally had to exit out of rescue reward menu without my 7 rewards šŸ˜’ On android. ---
**Author:** ![Fleg](https://avatars.discourse-cdn.com/v4/letter/f/5e9695/32.png) [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Post date:** [May 1, 2018, 4:52am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/74 "2018-05-01T04:52:36Z")
Cant connect either. ā€œYour connection to the server has times out. Try again laterā€ā€¦bloody great. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 1, 2018, 4:53am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/75 "2018-05-01T04:53:17Z")
Fuligin has posted a helpful suggestion regarding the **constant loading before battles.** > [@3.4 - Enough is Enough](https://community.gemsofwar.com/t/3-4-enough-is-enough/38750/2): > > Plug your phone in and turn off Auto-Lock/Power Saving mode if itā€™s on. Enter the Troops menu, switch it to Show All. Scroll down through the whole list. Repeat for Weapons, Banners, Pets, etc. I did that and havenā€™t had any loading problems on iOS, didnā€™t have to reinstall either, and I have an iPhone 8 Plus on iOS 11.3. Longest loading screen I got was for the Events tab, and I just played through a whole Pet event with no glitches or battles not loading. Hope that helps. @Fleg What platform sorry? ---
**Author:** ![Fleg](https://avatars.discourse-cdn.com/v4/letter/f/5e9695/32.png) [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Post date:** [May 1, 2018, 4:54am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/76 "2018-05-01T04:54:43Z")
xbox Invite code FLEG\_NOGN It happened as soon as guild triggered pet event. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [May 1, 2018, 4:58am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/77 "2018-05-01T04:58:34Z")
Yeah, xbox canā€™t connect to gems server ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [May 1, 2018, 4:58am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/78 "2018-05-01T04:58:55Z")
We were crushing it server didinā€™t like it lol And it was duplicate pet already 36 pet available and we got 3 and still find a duplicate wow just crazy ---
**Author:** ![Fleg](https://avatars.discourse-cdn.com/v4/letter/f/5e9695/32.png) [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Post date:** [May 1, 2018, 5:00am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/79 "2018-05-01T05:00:38Z")
My housemate who is sitting right next to me on same internet connection just connected to Gems of War no problems. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 1, 2018, 5:00am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/80 "2018-05-01T05:00:52Z")
If you are experiencing difficulty connecting; When is the error appearing each time? (eā€¦g before starting a battle, when loading game) What exactly does it say? What were you doing before the error appeared? ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 1, 2018, 5:01am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/81 "2018-05-01T05:01:02Z")
We have had 2 triggered. Both the same lol Rocki [Previous page](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732.md?page=3) [Next page](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732.md?page=5)