# 3.4 Known Issues (PC/Mobile/Console)
**URL:** https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732
**Category:** Official News
**Created:** [May 1, 2018, 12:47am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732 "2018-05-01T00:47:20Z")
**Posts on this page:** 20
**Page:** 2
### Author:  [@Mithran](https://community.gemsofwar.com/u/Mithran)
#### Post date: [May 1, 2018, 1:59am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/21 "2018-05-01T01:59:14Z")
All pet foods incorrectly cost 125 jewels to craft in the soulforge, except brown which correctly costs 100 (and hopefully not the reverse).
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### Author:  [@Cyrup](https://community.gemsofwar.com/u/Cyrup)
#### Post date: [May 1, 2018, 2:05am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/22 "2018-05-01T02:05:01Z")
@Mithran We have verified this and will be fixing the Brown Jewel cost within an hour or two with a change to the servers. All Pet Food should actually be 125 Jewels to craft.
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### Author:  [@Tacet](https://community.gemsofwar.com/u/Tacet)
#### Post date: [May 1, 2018, 2:06am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/23 "2018-05-01T02:06:29Z")
My guild got a 2nd pet event, but I didn’t get it.
I’m the leader of the guild and have been in the guild the entire time.
Also, no achievement was given when the 1st pet event we had was completed.
All this on the PC Steam version.
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### Author:  [@Cyrup](https://community.gemsofwar.com/u/Cyrup)
#### Post date: [May 1, 2018, 2:10am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/24 "2018-05-01T02:10:45Z")
Update: Xbox achievements should be live at approximately 5 pm AEST today (May 1st). It’s based on Microsoft’s timezone of the start to the day, sadly not ours!
**edit:** PS4 Achievements should be live.
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### Author:  [@fishinia](https://community.gemsofwar.com/u/fishinia)
#### Post date: [May 1, 2018, 2:13am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/25 "2018-05-01T02:13:16Z")
have a couple of guildmates who did not get pet rescue event the rest of os got either, on both ios and pc
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### Author:  [@Cyrup](https://community.gemsofwar.com/u/Cyrup)
#### Post date: [May 1, 2018, 2:16am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/26 "2018-05-01T02:16:52Z")
Added to the list we’re looking into it 👍
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### Author:  [@Namour](https://community.gemsofwar.com/u/Namour)
#### Post date: [May 1, 2018, 2:20am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/27 "2018-05-01T02:20:54Z")
Gnome Vault doesn’t work. Continuous spin. Doesn’t even come up with retry button. Have to swipe exit the game come back to find my gnome vault key value down. That bites. Did it again to see if it was a one off. Nope. That’s two vault keys I’m down for nada.
Can I still submit a ticket? I heard somewhere that I can no longer do this.
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### Author:  [@Namour](https://community.gemsofwar.com/u/Namour)
#### Post date: [May 1, 2018, 2:22am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/28 "2018-05-01T02:22:31Z")
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### Author:  [@cky](https://community.gemsofwar.com/u/cky)
#### Post date: [May 1, 2018, 2:25am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/29 "2018-05-01T02:25:07Z")
Quite some progress! (Android.)
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### Author:  [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)
#### Post date: [May 1, 2018, 2:28am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/30 "2018-05-01T02:28:26Z")
So my guild is starting its 2nd Pet Rescue, only some of us have access to it and others don’t. People are updated. Is there a solution to triggering the prompt? (we’ve done battles and stuff before and after. I fought a pet gnome, beat it, and saw no notifications even though there was no event active)
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### Author:  [@Saluki](https://community.gemsofwar.com/u/Saluki)
#### Post date: [May 1, 2018, 2:28am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/31 "2018-05-01T02:28:51Z")
I still can not access global with my main account, cant get into guild chat for that matter either. As GM that might be an issue. Whats the deal?
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### Author:  [@Cyrup](https://community.gemsofwar.com/u/Cyrup)
#### Post date: [May 1, 2018, 2:32am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/32 "2018-05-01T02:32:52Z")
Please submit a ticket to support as ‘Missing Rewards’ and we can help you out. Otherwise, we did try to reproduce this and the vault battle can be started, fought, and rewards are earned.
@cky thank you
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### Author:  [@Namour](https://community.gemsofwar.com/u/Namour)
#### Post date: [May 1, 2018, 2:34am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/33 "2018-05-01T02:34:43Z")
How to submit a ticket? I follow the link to support and it just appears to be endless faq…
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### Author:  [@Cyrup](https://community.gemsofwar.com/u/Cyrup)
#### Post date: [May 1, 2018, 2:36am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/34 "2018-05-01T02:36:02Z")
Sorry i meant to attach a link! [Go here](https://gemsofwar.zendesk.com/hc/en-us/requests/new) to submit a ticket.
p.s What link were you trying to follow?
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### Author:  [@Saluki](https://community.gemsofwar.com/u/Saluki)
#### Post date: [May 1, 2018, 2:37am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/35 "2018-05-01T02:37:12Z")
What about me? Ive now uninstalled and re installed the game, no luck
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### Author:  [@Namour](https://community.gemsofwar.com/u/Namour)
#### Post date: [May 1, 2018, 2:39am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/36 "2018-05-01T02:39:43Z")
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### Author:  [@RiverSong](https://community.gemsofwar.com/u/RiverSong)
#### Post date: [May 1, 2018, 2:42am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/37 "2018-05-01T02:42:17Z")
CReboote, yes. The update finally showed up, but I missed the first pet rescue because 1) the update was late and 2) the ever-spinning wheel of no connection did not allow me to complete the battles in time. Restarted the game again and this time it cost me an arena run because battles would not load and they counted as losses.
UPDATE: The game is completely unplayable for me at present. All I get are endless loading screens.
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### Author:  [@Saluki](https://community.gemsofwar.com/u/Saluki)
#### Post date: [May 1, 2018, 2:53am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/38 "2018-05-01T02:53:10Z")
Still cant access global with main Steam account. Can access global when using different Steam account. Same computer, exact same settings, hows that happen?
Also, one of my alts had to go through tutorial it apparently never finished. After doing so I could see the calendar, but cant see it on my other accounts.
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### Author:  [@GarlGrimslade](https://community.gemsofwar.com/u/GarlGrimslade)
#### Post date: [May 1, 2018, 2:56am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/39 "2018-05-01T02:56:46Z")
I didn’t get any kind of notification during pet event that was triggered by someone in my guild. what do I do? Can not submit any tickets for some reason either.
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### Author:  [@Namour](https://community.gemsofwar.com/u/Namour)
#### Post date: [May 1, 2018, 2:58am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/40 "2018-05-01T02:58:41Z")
I’m having same issue as RS in Arena.
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