# 3.4 Known Issues (PC/Mobile/Console) **URL:** \ **Category:** Official News\ **Created:** [May 1, 2018, 12:47am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732 "2018-05-01T00:47:20Z")\ **Posts on this page:** 20\ **Page:** 19
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 22, 2018, 6:37am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/366 "2018-05-22T06:37:16Z")
Does it only happen when you have killed a gnome with TDS/Krystenax or does it happen with other AOE troops? @TimeKnight thank you šŸ™‚ ---
**Author:** ![Black\_Seraph](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/black_seraph/32/32499_2.png) [@Black\_Seraph](https://community.gemsofwar.com/u/Black_Seraph)\ **Post date:** [May 22, 2018, 6:04pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/367 "2018-05-22T18:04:36Z")
> [@Cyrup](#): > > @Black_Seraph the rewards should have been automatically sent to your game if the event ended during a battle, can you check your ā€˜Collectedā€™ mail? Before it goes to ā€œCollectedā€, it has to be read first, isnā€™t itā€¦? So, I actually should have noticed, if the rewards would arrive via mailā€¦ And no, there was nothing thereā€¦ ---
**Author:** ![Grimace](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/grimace/32/37435_2.png) [@Grimace](https://community.gemsofwar.com/u/Grimace)\ **Post date:** [May 22, 2018, 9:39pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/368 "2018-05-22T21:39:00Z")
I think I only had it happen with Krystenax, definitely after I kill the last troop while summoning a silver drakon and getting an extra turn as well ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 24, 2018, 3:44am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/369 "2018-05-24T03:44:53Z")
> [@Black\_Seraph](#): > > Before it goes to ā€œCollectedā€, it has to be read first, isnā€™t itā€¦? So, I actually should have noticed, if the rewards would arrive via mailā€¦ A lot of players collect all on their mail quickly and can miss things. Itā€™s worth checking. You will want to contact support if you would like us to followup on this one. šŸ™‚ @Grimace What gamemodes were you playing before-hand? I have another player with a similar problem using Krystenax which Iā€™ve passed onto the team so I can include your info. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 24, 2018, 3:56am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/370 "2018-05-24T03:56:11Z")
Added [In-Game Store Inaccessible On PS4](https://gemsofwar.zendesk.com/hc/en-us/articles/360000209555-In-game-store-inaccessible-on-PS4) to Known Issues list. Currently we do not know the cause of this issue and are reaching out to Sony to see if they have any more information. You can keep up to date with the issue here or on our help center article (as linked). ---
**Author:** ![Live](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/live/32/40596_2.png) [@Live](https://community.gemsofwar.com/u/Live)\ **Post date:** [May 24, 2018, 9:26am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/371 "2018-05-24T09:26:49Z")
Maybe is this problem connected to the not accessible PSN Profiles and it is a general Problem with every kind of PSN connection? ---
**Author:** ![Grimace](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/grimace/32/37435_2.png) [@Grimace](https://community.gemsofwar.com/u/Grimace)\ **Post date:** [May 24, 2018, 9:29am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/372 "2018-05-24T09:29:10Z")
Probably just a lot of PvP šŸ˜‰ ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 25, 2018, 3:44am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/373 "2018-05-25T03:44:37Z")
We arenā€™t sure just now. Our publishing team is in contact with Sony so hopefully Sony will have some more information. ---
**Author:** ![Calv1n](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/calv1n/32/28721_2.png) [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Post date:** [May 30, 2018, 4:29pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/374 "2018-05-30T16:29:22Z")
Filters on PS4 are not working properly For example I filter for ā€œupgradableā€ troops and nothing gets sorted See video below [![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/c/9cc7eb4800e2a130bb105626ef77a03fa67ac329.jpeg "GoW - Upgrade filter not working") ](https://www.youtube.com/watch?v=aE3bt2l4txk) I left a troop un-levelled as I knew Iā€™d be getting that god awful ā€œlevel a troop to ā€œXā€ daily taskā€ again (when is that getting fixed?) On a side note when will we be able to push up at the top to scroll to the bottom instantly on the troop menu? I see this has been added to other menuā€™s but it really is needed here Thanks Calvin ---
**Author:** ![Grimace](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/grimace/32/37435_2.png) [@Grimace](https://community.gemsofwar.com/u/Grimace)\ **Post date:** [May 30, 2018, 5:39pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/375 "2018-05-30T17:39:42Z")
Yeah, that task is pretty annoying if you donā€™t have anything to level šŸ˜› ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 31, 2018, 3:40am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/376 "2018-05-31T03:40:27Z")
> [@Calv1n](#): > > On a side note when will we be able to push up at the top to scroll to the bottom instantly on the troop menu? I see this has been added to other menuā€™s but it really is needed here I will make a note of that for Quality of Life Improvements. If it wasnā€™t added by the dev there might have been a reason. Regarding this issue that Calv1n posted, has anyone else noticed it on their platform? I saw another player on Steam report this but we couldnā€™t reproduce it in the office. @Calv1n How long did your have your PS4 open for when this occurred? Does it happen with a freshly launch GoW/every time? Or only occasionally? > [@Calv1n](#): > > I left a troop un-levelled as I knew Iā€™d be getting that god awful ā€œlevel a troop to ā€œXā€ daily taskā€ again (when is that getting fixed?) I wasnā€™t aware there was an issue with this, you might want to provide more details ---
**Author:** ![Fleg](https://avatars.discourse-cdn.com/v4/letter/f/5e9695/32.png) [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Post date:** [May 31, 2018, 4:22am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/377 "2018-05-31T04:22:17Z")
Xbox. Select ā€œchange profileā€ now freezes the game. Also, changing controllers and pressing xbox guide button now freezes the game, where previously it would quit the game to dashboard. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 31, 2018, 4:30am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/378 "2018-05-31T04:30:07Z")
From within where in the game, and when did this begin happening? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 31, 2018, 6:46am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/379 "2018-05-31T06:46:36Z")
**Unable to connect to PSN Profiles from within the game** - this has now been resolved by @GoldPhoenix0 ! Please relaunch your game to see the changes/fix. Please note that this may take some time to take affect, and you may have to wait until the player has logged in at least once since the fix to see their profile. ---
**Author:** ![Tatz](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tatz/32/86556_2.png) [@Tatz](https://community.gemsofwar.com/u/Tatz)\ **Post date:** [May 31, 2018, 6:54am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/380 "2018-05-31T06:54:38Z")
A small QoL request for Xbox (and probably PS4 as well). When selecting a banner and you go past Zhul Kari youā€™re all the way back to Adana. Could you change it to either not go back to the beginning or that pressing left on the troop select lets you go back Zhul Kari? ---
**Author:** ![Fleg](https://avatars.discourse-cdn.com/v4/letter/f/5e9695/32.png) [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Post date:** [May 31, 2018, 7:32am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/381 "2018-05-31T07:32:01Z")
From anywhere and only recently. Couple weeks I think. Mostly happens after playing several hours. ---
**Author:** ![Calv1n](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/calv1n/32/28721_2.png) [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Post date:** [May 31, 2018, 8:35pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/382 "2018-05-31T20:35:36Z")
@Cyrup the PS4 was not on very long less than 90 minutes The ā€œlevel a troop to ā€œXā€ levelā€ or ā€œunlock a traitā€ daily tasks have been a thorn in the side of end game players for a long time as many of us donā€™t always have a troop that needs a trait or can be levelled so we often get these tasks that can not be completed and are replaced the following day Cheers Calvin ---
**Author:** ![Santandrix](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/santandrix/32/68758_2.png) [@Santandrix](https://community.gemsofwar.com/u/Santandrix)\ **Post date:** [May 31, 2018, 8:47pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/383 "2018-05-31T20:47:59Z")
1 less task a day keeps the doctors away. Maybe with the new update they can think up some new ones. ---
**Author:** ![Shimrra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shimrra/32/87_2.png) [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Post date:** [May 31, 2018, 10:02pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/384 "2018-05-31T22:02:26Z")
I know people have been reporting wins counting as losses. Just had it happen to me too, not sure how many Iā€™ve had go this way but I noticed this one. It should have been my first loss of the week, I have twoā€¦ ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/7/776758b721fcaf26b99be08c8b06fd79824dfbb4.jpg) No offense to the user but this is not a team Iā€™m capable of losing to. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 1, 2018, 5:36am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/385 "2018-06-01T05:36:34Z")
You will need to contact Support with ā€œmissing rewardsā€ or technical issue if you would like us to verify that this is apart of the known issue we have with wins/counting as losses. šŸ™‚ Generally playing PVP first before the other gamemodes after you launch the game will prevent the issue. @Tatz So when you scroll past Zhulā€™Kari in the banners list the scrolling zips back to Adana? @Fleg This sounds like a performance issue caused by having the game open for a long time, you will want to consider closing/opening it again to prevent the issue. @Calv1n Ok, Iā€™ll make a note of that for a potential quality of life improvement [Previous page](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732.md?page=18) [Next page](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732.md?page=20)