# 3.4 Known Issues (PC/Mobile/Console) **URL:** \ **Category:** Official News\ **Created:** [May 1, 2018, 12:47am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732 "2018-05-01T00:47:20Z")\ **Posts on this page:** 20\ **Page:** 14
**Author:** ![PHR33KP0W4](https://avatars.discourse-cdn.com/v4/letter/p/f1d935/32.png) [@PHR33KP0W4](https://community.gemsofwar.com/u/PHR33KP0W4)\ **Post date:** [May 6, 2018, 12:09am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/264 "2018-05-06T00:09:26Z")
I am in europe. Spain. Devs, help me spend some money, please. 🤣 ---
**Author:** ![Live](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/live/32/40596_2.png) [@Live](https://community.gemsofwar.com/u/Live)\ **Post date:** [May 6, 2018, 7:01am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/265 "2018-05-06T07:01:25Z")
On PS4 the link (Square Button on Player Card) to the PSN Profile is broken = no Chance to communicate with ppl you dont know from the past = very very very bad! (sorry if this already was posted, i hate the search here 😉 Edit: Oh - mentioned just above my post 😊 ---
**Author:** ![Avathar](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/avathar/32/33071_2.png) [@Avathar](https://community.gemsofwar.com/u/Avathar)\ **Post date:** [May 6, 2018, 9:54am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/266 "2018-05-06T09:54:45Z")
> [@Rickygervais](#): > > Lady anarielle wasn’t suppose to not give heath to herself? I thought i readed it somewhere or i am crazy? You’re probably thinking of queen aurora, anariel has always been able to heal herself… ---
**Author:** ![Manabender](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@Manabender](https://community.gemsofwar.com/u/Manabender)\ **Post date:** [May 6, 2018, 12:51pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/267 "2018-05-06T12:51:06Z")
I reproduced it and caught it on tape! Weirdly enough, not only did the AI ignore my extra turn, it also took two turns at the same time. I don’t even know. (Also captured some background sounds; might wanna mute the video.) [https://www.youtube.com/watch?v=F29wH0uvIcs](https://www.youtube.com/watch?v=F29wH0uvIcs) I have a theory as to why this is happening. As the battle starts, notice the little white arrows above each team’s top troop are _both_ present. These normally mark whose turn it is, and there should only ever be one. But there are two. The glitch thus would seem to trigger because the game thinks it is _both_ players’ turns. ---
**Author:** ![Maxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/maxx/32/50891_2.png) [@Maxx](https://community.gemsofwar.com/u/Maxx)\ **Post date:** [May 6, 2018, 12:52pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/268 "2018-05-06T12:52:15Z")
![Untitled](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/d/5df33165448a2e091d979606177361124c7eba9b.jpg) @Cyrup This has been happening a lot. Most of the times it happens is when Exiting from the pvp menu Editing team in the pvp and pet battle screens (unsure if it happens in raids I don’t do them) Going to the troops menu from the main menu Closing the game by the little x on the top right Most of the time it fixes itself after 20 or 30 seconds but sometimes I have to close the game. After closing the game it’s fine for a little while but after half an hour or so it starts happening again. ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 6, 2018, 4:00pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/269 "2018-05-06T16:00:01Z")
oO that’s very interesting ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 6, 2018, 9:55pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/270 "2018-05-06T21:55:13Z")
Have reports from guild members about the pet rewards not being sent out if time ends. on iOS I know of, dunno if any others are on other platforms. They have sent in tickets for missing rewards though ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [May 6, 2018, 10:46pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/271 "2018-05-06T22:46:39Z")
When you and AI both have only 1 troop remaining - If AI do skulls damages on your Yao and both troop die, AI win - if you do skulls damage on Yao (AI) and both troop die, AI win This doesn’t seem fair imo ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 7, 2018, 5:45am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/272 "2018-05-07T05:45:07Z")
_ **Known issue updates** _ **Matching 4 or 5 gems does not always give an extra turn** This is a bug specific to this update which have fixed on the development side. The fix will be available in an update in the future (a smaller one, not necessarily 3.5), we don’t have a time-frame at this stage. If you slow down a little, even by a second, it won’t happen (Note: Not slowing down as in x3 Speed. Literally wait a second or two before making your match). **Unable to connect to Guild Chat on mobile** We are still investigating this. It would be great if anyone else with the problem who hasn’t responded already could let us know: Can you please send through a screenshot of Guild chat is doing wrong (this can be sent in a PM)? Does the blue spinning wheel that appears in the middle of the screen come up, or can you load, connect to chat and read it but simply not see messages? Does restarting do anything to improve or worsen the issue? Are you on PC or Mobile/tablet? * * * _ **Other concerns** _ @cplns Please try [linking](https://gemsofwar.zendesk.com/hc/en-us/articles/202984335-Save-your-progress-in-Gems-of-War-Account-Linking) your account and reinstalling your game. @PHR33KP0W4 _If_ you are logged into the PSN (not just the Playstation) please try [deleting your save data](https://www.playstation.com/en-au/get-help/help-library/system---hardware/storage---data/manage-ps4-saved-game-data-in-system-storage/) and re-downloading gems of war. If that doesn’t work please contact support with ‘Technical Issue’ selected. Your account is linked to our servers/your PSN so it won’t be permnantly lost when doing this @Smash All Pet Event rewards are sent via mail if they are left uncollected and the event ends, except Pets. If the 8th battle is not completed/won before the timer is up then no Pet is won, @Max I think this is a known issue, I’ll check for you ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 7, 2018, 5:58am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/273 "2018-05-07T05:58:40Z")
Based on reports from a few people in the guild, its not being sent out at all. They have been in the 8th battle, won it, and then been told no reward cause it went over time. Then nothing was sent to their inbox. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 7, 2018, 6:43am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/274 "2018-05-07T06:43:49Z")
To clarify: Just the Pet not being sent, or all rewards? And what platform? ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 7, 2018, 6:45am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/275 "2018-05-07T06:45:37Z")
All rewards based on what they have said. They said they have submitted a ticket for it as well. Have had a few people say it over last couple of days. iOS that I know of for at least 1 of em ---
**Author:** ![MoLdyOreo](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@MoLdyOreo](https://community.gemsofwar.com/u/MoLdyOreo)\ **Post date:** [May 7, 2018, 12:45pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/276 "2018-05-07T12:45:35Z")
I am unable to change the difficulty setting for explore. The option just does not show up. I have made a post about this but thought I would mention it here as well. I have tried reinstalling. Doesn’t work on either iOS or PC. Curious if anyone else has experienced this problem… Thanks! @Cyrup ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/0/70e7ac5f135e4b32fc9eaa697dbfcfce1102c999.jpeg) ---
**Author:** ![Bleuu](https://avatars.discourse-cdn.com/v4/letter/b/ecccb3/32.png) [@Bleuu](https://community.gemsofwar.com/u/Bleuu)\ **Post date:** [May 7, 2018, 1:43pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/277 "2018-05-07T13:43:43Z")
Guild chat still broken - cannot post to it, it’s read only ---
**Author:** ![Vasilisk](https://avatars.discourse-cdn.com/v4/letter/v/ea5d25/32.png) [@Vasilisk](https://community.gemsofwar.com/u/Vasilisk)\ **Post date:** [May 7, 2018, 1:58pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/278 "2018-05-07T13:58:08Z")
Same issue here @Cyrup. No pet or any rewards of any kind received. I did submit a ticket last week and heard nothing back! ---
**Author:** ![Stan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/stan/32/29888_2.png) [@Stan](https://community.gemsofwar.com/u/Stan)\ **Post date:** [May 7, 2018, 4:58pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/279 "2018-05-07T16:58:42Z")
> [@Cyrup](#): > > Hey Stan, I added that there quickly the other day so we could look into it further - it was worded super bad, sorry! > > We pushed out a fix for this yesterday annnd it didn’t go right. Hi @Cyrup - will there be another fix attempted for this? One of my guildmates now has the 3 Gnome task on two of his four task slots and support has told him that they can’t do anything about it. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 8, 2018, 2:34am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/280 "2018-05-08T02:34:24Z")
We will take some time to get back to you as [we have a lot of tickets](https://community.gemsofwar.com/t/delays-to-support-requests/39239), but we have the tools to help you in the end (so regardless of how long it takes you’ll still get things back if they’re missing). @Bleuu We are still looking into this, thank you @Stan Aggh, this was fixed last week: the Pet Gnome should now be appearing in the Unowned Troops list. I forgot to update the Known Issues list (sometimes I have multiple copies open, I think it got lost). If the task is appearing in his task slot more than once we can fix this, or he can complete the task, otherwise maybe you could quote the ticket ID for me & I’ll look into it. ---
**Author:** ![Icarium81](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/icarium81/32/37141_2.png) [@Icarium81](https://community.gemsofwar.com/u/Icarium81)\ **Post date:** [May 8, 2018, 2:43am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/281 "2018-05-08T02:43:05Z")
Seems stupid that those of us without all 3 gnomes would get the task though… ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 8, 2018, 3:26am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/282 "2018-05-08T03:26:21Z")
Stan didn’t specify whether their guildmate had the other gnome, so that would be good to know @Stan 🙂 Otherwise I was referring to the gnomes specifically not appearing in Unowned, but thanks so much for pointing that out Icarium, it’s really helpful ! 😊 ---
**Author:** ![Icarium81](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/icarium81/32/37141_2.png) [@Icarium81](https://community.gemsofwar.com/u/Icarium81)\ **Post date:** [May 8, 2018, 3:37am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/283 "2018-05-08T03:37:34Z")
Seems like common sense to limit it to those who can possibly complete it… as it stands it’ll be sitting on my list for god knows how long [Previous page](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732.md?page=13) [Next page](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732.md?page=15)