# 3.4 Known Issues (PC/Mobile/Console) **URL:** \ **Category:** Official News\ **Created:** [May 1, 2018, 12:47am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732 "2018-05-01T00:47:20Z")\ **Posts on this page:** 20\ **Page:** 11
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 3, 2018, 6:57am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/203 "2018-05-03T06:57:04Z")
**Chat issues** We believe we may have fixed the problem. Please completely close/reopen your game and verify integrity of game cache if you are on Steam and experiencing issues. **Unable to reach level 2,000** Fixed, you can now, reach level 2,000! **Winning Pet Gnome in Gnome Vault does not show up in Troops List** Fixed! please restart game > [@esslee](#): > > I won a “new” Pet Gnome card in the Vault just now but it does not show in my troops listing anywhere > [@StormChasee](#): > > Also you should not have to restart the game to get a pet event notification. That is a design flaw that constitutes a bug IMHO. The Pet Notification will trigger once you have completed a battle. You won’t need to restart the game. To avoid reading the 200 posts (I know, there’s a lot) you can check the Known Issues list at the very top here, the first post I always update. ---
**Author:** ![en9nhcet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/en9nhcet/32/1673_2.png) [@en9nhcet](https://community.gemsofwar.com/u/en9nhcet)\ **Post date:** [May 3, 2018, 7:07am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/204 "2018-05-03T07:07:11Z")
Thanks! 🕶 ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 3, 2018, 7:13am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/205 "2018-05-03T07:13:43Z")
4 and 5 gem matches not rewarding extra turns. Not sure if this is because of doomskulls, as I think I have seen it happen a few times when I wasnt matching skulls, but may of had a cascade that resulted in skull matches. But I am def not seeing things, it has happened too many times now for it to be a random occurance, or a slip of a finger when matching gems. On PC and Android. ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 3, 2018, 7:16am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/206 "2018-05-03T07:16:30Z")
I have had it happen where the gem that actually moved was not the gem I was trying to move. Most of the time this is benign, but sometimes this results in my making a 3-Gem match instead of the 4- or 5-Gem match I was expecting. Unfortunately for me, I’m not going to record every single match on my iPhone to prove my hypothesis. Note that the doomskull issue is different. ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 3, 2018, 7:17am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/207 "2018-05-03T07:17:07Z")
This has been happening to me for months. I kept thinking it was just me mis clicking or fat fingers. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [May 3, 2018, 7:18am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/208 "2018-05-03T07:18:02Z")
> [@Smash](#): > > 4 and 5 gem matches not rewarding extra turns. > > Not sure if this is because of doomskulls, Saw another report of this, looks like doom skulls when matched explode before 4 or 5 match is calculated. Not sure if it’s even a bug because that may be intentional. ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 3, 2018, 7:20am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/209 "2018-05-03T07:20:06Z")
There is absolutely, 100% an offset between where my fingers touch the screen and where it actually records the touch. If I play with the phone at the wrong angle, I will make countless mistakes in selection. I think this is an iOS thing, though, since it happens with keyboards in other apps, not just with the GoW battle screen. ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 3, 2018, 7:21am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/210 "2018-05-03T07:21:29Z")
Nah its happened on my Android. I had a Huawei Mate 9 and now a Mate 10 Pro. Happened on both, so dont think purely iOS related ---
**Author:** ![esslee](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/esslee/32/103072_2.png) [@esslee](https://community.gemsofwar.com/u/esslee)\ **Post date:** [May 3, 2018, 7:32am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/211 "2018-05-03T07:32:23Z")
He is still hiding after reset (iOS iPad) - although the response from support says to expect a fix within the next 48hrs 😕 ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 3, 2018, 7:40am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/212 "2018-05-03T07:40:54Z")
The chat seems to be fixed for good now. In dungeon mode the first fight, the boss doesn’t show up(it is blackened our). If I click on fight, the game loads forever. To fix this before clicking on dungeon I have to go to my troop list and scroll all the way down until every troops is loaded and then restart the game and re enter dungeon. Every time I reopen the game I must do this in order to so the first dungeon boss fight. ---
**Author:** ![Maxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/maxx/32/50891_2.png) [@Maxx](https://community.gemsofwar.com/u/Maxx)\ **Post date:** [May 3, 2018, 10:27am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/213 "2018-05-03T10:27:28Z")
> [@Cyrup](#): > > PVP battle wins counting as losses - Please contact support with ‘Missing Rewards’ @Cyrup This happened to me again. I don’t know if I lost rewards and I really don’t care if I did. Can support give me back my 230+ win streak? This is the battle that my battle log said I lost but I know for a fact I won without losing a single troop ![20180423205505_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/3/830d7d00d9061470835b7dffaa2a284c97e3e8c0.jpg) ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 3, 2018, 11:08am UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/214 "2018-05-03T11:08:05Z")
Diviners 2nd trait doesnt seem to be triggering all the time. And if it is, it isnt taking the damage. Have paid attention to make sure. But I just cast Divine Ishbaala, had a few 4/5 matches of skulls and yellow gems, and her life started at 1 and ended the turn at 1. It doesnt happen all the time mind you. Has been a few times I have noticed it not triggering, but it will next bunch of turns and make me think im going insane ---
**Author:** ![Berlos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/berlos/32/29187_2.png) [@Berlos](https://community.gemsofwar.com/u/Berlos)\ **Post date:** [May 3, 2018, 1:03pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/215 "2018-05-03T13:03:24Z")
On the Troops/Pet tab the green arrow (the one that should be on the right-bottom of the screen) allowing you to scroll the list is missing. Only scrolling with mouse works in order to see more pets. ---
**Author:** ![Whiskeyjack](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/whiskeyjack/32/65850_2.png) [@Whiskeyjack](https://community.gemsofwar.com/u/Whiskeyjack)\ **Post date:** [May 3, 2018, 1:09pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/216 "2018-05-03T13:09:51Z")
I have observed that since her release, Diviner will not activate transcend if she only has one life. She will, however, activate at 2 life (and die) I assume the trait cannot activate because it says “exchange 2 life for magic” but she does not have 2 life to exchange. ---
**Author:** ![3vangelica](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/3vangelica/32/31942_2.png) [@3vangelica](https://community.gemsofwar.com/u/3vangelica)\ **Post date:** [May 3, 2018, 1:30pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/217 "2018-05-03T13:30:58Z")
I received a Pet Gnome as a reward in the Gnome Vault but it is not showing up in my Troops list. In fact it doesn’t even show up with the ‘Show All’ tab enabled! ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [May 3, 2018, 1:41pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/218 "2018-05-03T13:41:12Z")
I’ve seen a few others say the same thing @3vangelica. > [@Missing Pet Gnome](https://community.gemsofwar.com/t/missing-pet-gnome/38844): > > What you were expecting to happen, and what actually happened? Got Pet Gnome in Vault, but it is not shown in my troops What are the steps to make it happen again? Get Pet Gnome and look for him in your troops Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post! No, but it is not shown in unowned troops too ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [May 3, 2018, 2:11pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/219 "2018-05-03T14:11:19Z")
> [@Smash](#): > > 4 and 5 gem matches not rewarding extra turns. > > Not sure if this is because of doomskulls Part 2 I don’t think doom skulls count as skulls for 4 or 5 matches. Still not sure if on purpose or a bug. I think they should count. ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [May 3, 2018, 3:48pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/220 "2018-05-03T15:48:38Z")
On xbox french version, when you receive the rescue pet notification, you only got the option to ignore the event, this is really confusing i don’t take chance and click the “B” button instead of “A” in case it cancel the event ![IMG_8926](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/8/1869cbfd445a8f1d3bfadce82917fbd2ab783113.JPG) ---
**Author:** ![Stan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/stan/32/29888_2.png) [@Stan](https://community.gemsofwar.com/u/Stan)\ **Post date:** [May 3, 2018, 3:55pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/221 "2018-05-03T15:55:28Z")
Don’t worry. Even if you press ignore, you can still access the event from the games menu. ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [May 3, 2018, 4:12pm UTC](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/222 "2018-05-03T16:12:55Z")
Okay, i would still prefer to see a “go rescue” button [Previous page](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732.md?page=10) [Next page](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732.md?page=12)