# 3.3 Known Issues (PC/Mobile/Console) **URL:** \ **Category:** Official News\ **Created:** [February 21, 2018, 11:05pm UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035 "2018-02-21T23:05:00Z")\ **Posts on this page:** 20\ **Page:** 16
**Author:** ![Calv1n](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/calv1n/32/28721_2.png) [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Post date:** [February 27, 2018, 12:09am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/303 "2018-02-27T00:09:14Z")
@Ozball PS4 event stones are also reset I should have gotten my 300 reward I thought as i was at around 280 when I logged off last night. Just checked and it says i have 0 ☹ [![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/b/db755c7e8282f66d9a19af5b5c144281101b3422.jpeg "Gems of War Event Stone Reset February 26") ](https://www.youtube.com/watch?v=4ZR6EcL8oIA) ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [February 27, 2018, 12:13am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/304 "2018-02-27T00:13:00Z")
Does it come back when you restart the game? ---
**Author:** ![Calv1n](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/calv1n/32/28721_2.png) [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Post date:** [February 27, 2018, 12:36am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/305 "2018-02-27T00:36:24Z")
Ozball the restart kind of fixed it. I logged off last night with 278 gems and I did a bunch of PvP fights today that did not register as after the restart of the my PS4 it still showing just 278 I should be over 300 as I did many fights with spawn troops teams and I was getting 6 to 8 stones 🤔 ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [February 27, 2018, 12:37am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/306 "2018-02-27T00:37:14Z")
Hmm ok, if you haven’t already please submit a ticket to support with the details and they can try and look into it for you. ---
**Author:** ![Calv1n](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/calv1n/32/28721_2.png) [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Post date:** [February 27, 2018, 12:40am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/307 "2018-02-27T00:40:38Z")
As long as it doesn’t reset again I’ll be ok I’m sure they have enough to worry about I’m not to worried about a few missing event stones as long as I can win them back playing this week 🙂 i already have 1 ticket in for the loss of my money lender 400 gold bonus for over an hour from last week I try to keep it to 1 ticket at a time 🙂 ---
**Author:** ![Razzagor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/razzagor/32/50037_2.png) [@Razzagor](https://community.gemsofwar.com/u/Razzagor)\ **Post date:** [February 27, 2018, 1:03am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/308 "2018-02-27T01:03:48Z")
I saw the same issue, but i figured that there seems to be some minor problems with the servers communications and sometimes the information won’t load porperly. Using a single gold key usually forces the server to load the communication, as the reward needs to be registered, and then the event will display properly. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 27, 2018, 4:56am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/309 "2018-02-27T04:56:50Z")
Added! > [@Chojin7](#): > > Have they fixed the Runic Blade yet? Yes, check the list if unsure. > [@Grundulum](#): > > I was exploring, and a gnome appeared. I killed the gnome, and got the usual animation. However, I didn’t get the gnome reward after the battle. No screenshots, but it absolutely can happen where you kill a gnome and don’t get a reward. > > Edit: I have seen this reported after a PVP match, where it was suggested that somehow a gnome got into a player’s troop collection (and so there was no gnome bonus since the game didn’t spawn the gnome). In this case, it was an exploration battle so there was no other player who could have placed a gnome on the AI team. @Grundulum You are correct players can use gnomes in their troops. Check out this article I wrote, maybe it will help: [Missing Gnome Rewards](https://gemsofwar.zendesk.com/hc/en-us/articles/360000074455-Missing-Treasure-Gnome-rewards) @Calv1n Thanks Calvin, glad he put in a ticket as we can only address that with a ticket @TimeKnight @VenusBlue thanks! **Hook sword now FIXED -** this was visual only and you would have still received the sword, internal error(s), and other issues have been added to the list. @D_Houzz Did the Gnomes appear during an actual Raid Battle, or just separately while the event is on? > [@Nephilim](#): > > None of our guild members got our daily gw victory rewards from yesterday. > Guild of gra, ps4 #3 in the trophy rankings. This requires a support ticket please 🙂 > [@VegaDark541](#): > > I did not receive my guild wars rewards this week (yes, I filed a ticket already, and yes, I took a video of my mail to prove I didn’t receive it - ticket number is 54889) Just thought I’d mention it here because whatever caused this was a bug that deserves attention so this doesn’t happen again. I’ve checked and can see you got your rewards. We’re aware of an issue where a large amount of players contributing to complete guild tasks at the same time can cause a message to send that says “Guild Task - No Reward… you didn’t get XYZ because…”. In all cases we’ve looked at players have received the rewards. Try to coordinate with your guild so that you aren’t completing tasks at the same time > [@VenusBlue](#): > > Event points keep resetting. If i do a hard reset they come back, but by the time i realize it says zero i lost track of the points i had accumulated, so not sure how many aren’t being registered. It’s a huge pain when you need to get 750 kills. On xbox. Looking into this! Added to the list. Try closing and reopening your game (as others have mentioned), this worked for some players? > [@Ivar](#): > > Using a single gold key usually forces the server to load the communication, Nice idea! We are super busy in support right now so I’m really sorry if we can’t get to your request. **Edit** Among other things, we fixed Xathenos not summoning stuff! ---
**Author:** ![Razzagor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/razzagor/32/50037_2.png) [@Razzagor](https://community.gemsofwar.com/u/Razzagor)\ **Post date:** [February 27, 2018, 5:00am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/310 "2018-02-27T05:00:45Z")
Unfortunelly i’ll have to pile up one more thing for the support to deal Cryrup… My purchase on the Raid Boss Shop didn’t gave me the Hook Sword and it’s not showing up in the inventory at all. On the Soulforge it says i already crafted it. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 27, 2018, 5:01am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/311 "2018-02-27T05:01:14Z")
This should have been fixed withing 1.5 hours of reset last night. Did this happen recently? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 27, 2018, 5:03am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/312 "2018-02-27T05:03:53Z")
> [@Doll](#): > > I don’t know if its been reported yet or not but on the PS4s Purple day dungeon, the Bone Dragons spell info says “Destroy up all Armor from an enemy.” Lol doesn’t sound quite right? Is this only happening in English? ---
**Author:** ![Razzagor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/razzagor/32/50037_2.png) [@Razzagor](https://community.gemsofwar.com/u/Razzagor)\ **Post date:** [February 27, 2018, 5:05am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/313 "2018-02-27T05:05:22Z")
> [@Cyrup](#): > > Did this happen recently? Just now basically. ---
**Author:** ![VenusBlue](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/venusblue/32/38243_2.png) [@VenusBlue](https://community.gemsofwar.com/u/VenusBlue)\ **Post date:** [February 27, 2018, 5:09am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/314 "2018-02-27T05:09:02Z")
> [@Cyrup](#): > > Looking into this! Added to the list. Try closing and reopening your game (as others have mentioned), this worked for some players? It works if i open and close, but still goes back to zero. I tried the but a gold key trick and that seems to make it show again. I was able to collect my rewards for 450 too so it seems to be keeping tally even if i can’t see it. ---
**Author:** ![Calv1n](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/calv1n/32/28721_2.png) [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Post date:** [February 27, 2018, 5:09am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/315 "2018-02-27T05:09:40Z")
@Cyrup did sunbird healing the undead get fixed yet? ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [February 27, 2018, 5:10am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/316 "2018-02-27T05:10:50Z")
Visual bug: I got an Orb of Chaos! Yay! ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/8/b8ae760a17d317bd0bf5714549c28b79ec77b716.png) It’s apparently masquerading as a stack of gold… (The Orb behaved correctly after I left that screen, so it’s a visual bug only.) ---
**Author:** ![VegaDark541](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/vegadark541/32/7875_2.png) [@VegaDark541](https://community.gemsofwar.com/u/VegaDark541)\ **Post date:** [February 27, 2018, 5:19am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/317 "2018-02-27T05:19:04Z")
> [@Cyrup](#): > > I’ve checked and can see you got your rewards. We’re aware of an issue where a large amount of players contributing to complete guild tasks at the same time can cause a message to send that says “Guild Task - No Reward… you didn’t get XYZ because…”. In all cases we’ve looked at players have received the rewards. Try to coordinate with your guild so that you aren’t completing tasks at the same time I’m not sure how you can say so confidently I received my rewards. I’m telling you I didn’t. I have compared the number of Troglodites my guild mates have and it is 24 more than I have, the exact amount I should have received this week. I can take screenshots showing I have 24 less Troglodites than should be expected if need be. And, I already provided a video in the support ticket showing all my mail to show I didn’t receive guild rewards mail. So, if your system is showing I received it, your system is wrong and I can prove it. Please spend a little more time on this one, with guild wars only being every 3 weeks this bug has effectively made it take 18 weeks longer for me to get Troglodite to mythic. That’s not acceptable to me especially where I’m willing to provide proof. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 27, 2018, 5:24am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/318 "2018-02-27T05:24:53Z")
Refixing, try again in an hour or so 🙂 > [@VegaDark541](#): > > I’m not sure how you can say so confidently I received my rewards. I’m telling you I didn’t. I have compared the number of Troglodites my guild mates have and it is 24 more than I have, the exact amount I should have received this week. I can take screenshots showing I have 24 less Troglodites than should be expected if need be. And, I already provided a video in the support ticket showing all my mail to show I didn’t receive guild rewards mail. So, if your system is showing I received it, your system is wrong and I can prove it. Please spend a little more time on this one, with guild wars only being every 3 weeks this bug has effectively made it take 18 weeks longer for me to get Troglodite to mythic. That’s not acceptable to me especially where I’m willing to provide proof. We’ll address it in your ticket then 👍 ---
**Author:** ![VegaDark541](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/vegadark541/32/7875_2.png) [@VegaDark541](https://community.gemsofwar.com/u/VegaDark541)\ **Post date:** [February 27, 2018, 5:33am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/319 "2018-02-27T05:33:11Z")
Sounds good, I am happy to provide all the proof necessary. I must wonder if all the other people who claimed they did not receive rewards are also a victim of your internal data being incorrect. I look forward in assisting with whatever information I can to get to the bottom of this bug (I provided a video recorded on Sunday showing I have 59 Troglodites (before the rewards would have been sent out), by sheer luck, which I linked in the support ticket) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 27, 2018, 5:56am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/320 "2018-02-27T05:56:57Z")
Hi Vega, we’re really busy right now - the data is pretty much always correct, I had a quick glance at your information and it’s possible I just misunderstood your issue. As mentioned it’s easier for us to help you on your ticket as we have all your details there so I’ll leave it at that 🙂 ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [February 27, 2018, 7:56am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/321 "2018-02-27T07:56:49Z")
3 crashes against raid boss since new mode came out, funny how explore and pvp never crash on me. ---
**Author:** ![Nephilim](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nephilim/32/29092_2.png) [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Post date:** [February 27, 2018, 10:08am UTC](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/322 "2018-02-27T10:08:24Z")
Tbh i’m quitting my end game account in 2 weeks anyway, so i’m not really bothered. [Previous page](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035.md?page=15) [Next page](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035.md?page=17)