# 3.2.5 Known Issues (PC/Mobile/Console) **URL:** \ **Category:** Official News\ **Created:** [December 13, 2017, 5:08am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920 "2017-12-13T05:08:38Z")\ **Posts on this page:** 15\ **Page:** 19
**Author:** ![Nephilim](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nephilim/32/29092_2.png) [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Post date:** [February 20, 2018, 8:59am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/369 "2018-02-20T08:59:37Z")
What MLD said. ---
**Author:** ![Fred](https://avatars.discourse-cdn.com/v4/letter/f/db5fbb/32.png) [@Fred](https://community.gemsofwar.com/u/Fred)\ **Post date:** [February 20, 2018, 12:05pm UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/370 "2018-02-20T12:05:59Z")
Well @Cyrup it seems this is going to be ugly. I do not want it but it seems that i have. First of all a little recap 10 DAYS AGO, i contacted you, like many others, to tell you about a pvp problem i, and many others, experienced. I,as others, were continuously reset to rank 15 in pvp. We got no response of any of you for around 10 DAYS. Tonight i got your response : too “difficult” for the forum to handle, contact support. In case you dont know YET, this issue was resolved with weekly reset 8 DAYS AGO. But you contacted me 2h ago to contact support. So would i contact support to claim,… not worth it. So, and there is the ugly part, your community managers Cyrup and Saltypatra does not do the job they re payed for. And it seems to be your commun way of doing it… fail, trying to doing it… fail, screensmoking it… fail, then trying to do it again… fail… and with bug between. ---
**Author:** ![Nephilim](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nephilim/32/29092_2.png) [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Post date:** [February 20, 2018, 6:01pm UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/371 "2018-02-20T18:01:18Z")
First two perks on hero classes are completely blacked out. Ps4 ---
**Author:** ![mld-81](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mld-81/32/63170_2.png) [@mld-81](https://community.gemsofwar.com/u/mld-81)\ **Post date:** [February 20, 2018, 8:01pm UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/372 "2018-02-20T20:01:27Z")
Took some timing but here is the evidence: ![PS_Messages_20180220_200107](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/0/101de894d3ee1f1ca0375712e5fc9318eda25315.jpg) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 20, 2018, 10:59pm UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/373 "2018-02-20T22:59:52Z")
Thanks for that! I sent you some compensation. This issue ties in with the PVP battle loss/wins and you should be receiving the correct rewards in 3.3! > [@mld-81](#): > > I’ve had this too, I thought I was seeing things at first. On completion of treasure maps, as it flashes the rewards, I’ve had gold keys shown instead of glory keys. The final screen does show correctly though. Thanks for the screenshot @mld-81 - just to clarify, this issue is happening when you showed that screenshot, the actual rewards after the battle are displaying correctly? > [@Fred](#): > > 10 DAYS AGO, i contacted you, like many others, to tell you about a pvp problem i, and many others, experienced. I,as others, were continuously reset to rank 15 in pvp. We got no response of any of you for around 10 DAYS. So, and there is the ugly part, your community managers Cyrup and Saltypatra does not do the job they re payed for. Salty is away. I was also on leave for a week. If you expect support and assistance during this time and you were concerned about your problem I would have hoped that you would contact support or someone else if you were not receiving a response. You have been here for a few years and know that there are other ways to get help if needed. 🙂 I recapped with the support team and found that the issue was resolved, but at the time of writing that post to you no one had come into the office yet. Sorry for trying to respond to you quickly? ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [February 21, 2018, 12:49am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/374 "2018-02-21T00:49:30Z")
Did you get gems for waiting so long? I actually prefer when they wait to respond and give you gems for it. ---
**Author:** ![mld-81](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mld-81/32/63170_2.png) [@mld-81](https://community.gemsofwar.com/u/mld-81)\ **Post date:** [February 21, 2018, 5:28am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/375 "2018-02-21T05:28:33Z")
Yes. Display screen as the rewards are shown is showing incorrectly (see screenshot) but on the final screen afterwards shows correctly. It was never like this before and isn’t an issue personally, just a noticed visual bug. ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [February 21, 2018, 6:15am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/376 "2018-02-21T06:15:06Z")
Can we close this thread now? 😀😉 ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [February 21, 2018, 6:48am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/377 "2018-02-21T06:48:32Z")
Is the new one posted? ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [February 21, 2018, 7:01am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/378 "2018-02-21T07:01:26Z")
No, won’t be until it’s officially released. I was playing around cause the release was still speculation at that point. ---
**Author:** ![Fred](https://avatars.discourse-cdn.com/v4/letter/f/db5fbb/32.png) [@Fred](https://community.gemsofwar.com/u/Fred)\ **Post date:** [February 21, 2018, 8:59am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/379 "2018-02-21T08:59:34Z")
Nope nothing. But thats not my point, i don’t want them to compensate. If that bug had not fixed itself with the weekly reset and with the late response, it would have been three weeks without pvp for me. Whats bugging me its that i already had problems in game and the help and support was great and fast. And i, as others, see that is going done the drain. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 21, 2018, 10:53pm UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/380 "2018-02-21T22:53:47Z")
> [@awryan](#): > > I actually prefer when they wait to respond and give you gems for it. We don’t \_intentionally\_wait to respond, our average first response time is actually 24 hours (RIP this comment when 3.3. releases). This does increase with releases, though 🤷‍♀️@Fred > [@Fred](#): > > Whats bugging me its that i already had problems in game and the help and support was great and fast. And i, as others, see that is going done the drain. I honestly find this an odd comment as we have recently received many positive comments lately regarding our support. Please feel free to message me with any suggestions or feedback you have on improving support (and by support I mean Technical Support, not the forums). The gem compensation is for players who get delayed responses to their tickets, it’s not to do with the forums. > [@mld-81](#): > > Yes. Display screen as the rewards are shown is showing incorrectly (see screenshot) but on the final screen afterwards shows correctly. It was never like this before and isn’t an issue personally, just a noticed visual bug. Cheers, added to the list. You are PS4 as well? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 21, 2018, 11:05pm UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/381 "2018-02-21T23:05:56Z")
Closing for 3.3. Known Issues thread. The new update should be propagating slowly across Steam now, all other platforms will release slowly later today. > [@3.3 Known Issues (PC/Mobile/Console)](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035): > > With the release of the 3.3 update comes a new Known Issues thread. [Go here](https://gemsofwar.zendesk.com/hc/en-us/sections/115001569263-Known-Issues) for Technical Support [Go here](https://community.gemsofwar.com/t/3-3-feedback-and-suggestions/36036) for feedback and suggestions on the new updateclock1 Updated on the April 17th 11:20 am AEST clock1 PLEASE NOTE - When reporting any bugs: What platform you are playing on? When did the issue begin occuring and how frequent is it? A screenshot? Any other information (enemy troops, traits active, what you were doing previously) KNOWN ISSUES: New issues are added to the botto… Please wait for the next update to confirm if you are still having a 3.2.5 issue or not. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 21, 2018, 11:06pm UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/382 "2018-02-21T23:06:35Z")
Closed on February 21, 2018, 11:06pm UTC ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [December 3, 2018, 3:22am UTC](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920/383 "2018-12-03T03:22:52Z")
Unlisted on December 3, 2018, 3:22am UTC [Previous page](https://community.gemsofwar.com/t/3-2-5-known-issues-pc-mobile-console/33920.md?page=18)