# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=99 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 100 --- ## [Arena wins counting as losses](https://community.gemsofwar.com/t/arena-wins-counting-as-losses/4932)
**Author:** [@captain\_video](https://community.gemsofwar.com/u/captain_video)\ **Replies:** 2\ **Last updated:** [March 25, 2016, 11:55pm UTC](https://community.gemsofwar.com/t/arena-wins-counting-as-losses/4932 "2016-03-25T23:55:53Z")
What you were expecting to happen, and what actually happened? I expected to get credit for my win, all four of my troops were standing. Instead a loss box was checked. When this happens twice I am knocked out of a good… --- ## [Forgot password](https://community.gemsofwar.com/t/forgot-password/4923)
**Author:** [@davidgaal](https://community.gemsofwar.com/u/davidgaal)\ **Replies:** 5\ **Last updated:** [March 25, 2016, 6:39pm UTC](https://community.gemsofwar.com/t/forgot-password/4923 "2016-03-25T18:39:39Z")
Hello GoW! I forgot password for old hero. Send request to support and haven’t any answer. WAts goin on? --- ## [Guild: Incorrect number of members](https://community.gemsofwar.com/t/guild-incorrect-number-of-members/4919)
**Author:** [@Raffa](https://community.gemsofwar.com/u/Raffa)\ **Replies:** 2\ **Last updated:** [March 25, 2016, 1:50am UTC](https://community.gemsofwar.com/t/guild-incorrect-number-of-members/4919 "2016-03-25T01:50:41Z")
What you were expecting to happen, and what actually happened? On the main screen of the guild it shows that all 30 spots are taken, but in reality there are 28 members only. Thanks in advance for the help on this matte… --- ## [Infernal King question](https://community.gemsofwar.com/t/infernal-king-question/4867)
**Author:** [@LostInLust](https://community.gemsofwar.com/u/LostInLust)\ **Replies:** 6\ **Last updated:** [March 25, 2016, 1:35am UTC](https://community.gemsofwar.com/t/infernal-king-question/4867 "2016-03-25T01:35:45Z")
I noticed today that Infernal king after being resurrected becomes immune to Moloch’s 3rd trait debuffs. Before I killed him second time, my Molochs casted the debuffs like 10 or more times and none of Infernal king’s s… --- ## [I used hob and his sheggra hit himself and hes on fire!](https://community.gemsofwar.com/t/i-used-hob-and-his-sheggra-hit-himself-and-hes-on-fire/4848)
**Author:** [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\ **Replies:** 4\ **Last updated:** [March 24, 2016, 11:50pm UTC](https://community.gemsofwar.com/t/i-used-hob-and-his-sheggra-hit-himself-and-hes-on-fire/4848 "2016-03-24T23:50:34Z")
What you were expecting to happen, and what actually happened? i expected to do 20 points of damage with my hobgoblin (he had 1 troop and i had 1 troop) i cast hobgoblin’s spell and sheggra animation triggered and hit… --- ## [Broken's Spire income](https://community.gemsofwar.com/t/brokens-spire-income/4881)
**Author:** [@Merdis](https://community.gemsofwar.com/u/Merdis)\ **Replies:** 5\ **Last updated:** [March 24, 2016, 8:46pm UTC](https://community.gemsofwar.com/t/brokens-spire-income/4881 "2016-03-24T20:46:18Z")
I expected income from Broken’s Spire to reach 45 (20 base + 25 for quests) after completing all quests in kingdom, so it would be the same as income from other kingdoms. Unfortunately maximum bonus income from completi… --- ## [Troop upgrades rolling back](https://community.gemsofwar.com/t/troop-upgrades-rolling-back/4903)
**Author:** [@Venan](https://community.gemsofwar.com/u/Venan)\ **Replies:** 8\ **Last updated:** [March 24, 2016, 7:06pm UTC](https://community.gemsofwar.com/t/troop-upgrades-rolling-back/4903 "2016-03-24T19:06:34Z")
What you were expecting to happen, and what actually happened? On android: leveled Sword Edge’s troops with souls, upgraded traits with stones, got the kingdom’s level up to 3 gold stars, disenchanted some troops. Expe… --- ## [Possibly didn't get paid rewards of victory](https://community.gemsofwar.com/t/possibly-didnt-get-paid-rewards-of-victory/4912)
**Author:** [@bluebehir](https://community.gemsofwar.com/u/bluebehir)\ **Replies:** 0\ **Last updated:** [March 24, 2016, 8:12pm UTC](https://community.gemsofwar.com/t/possibly-didnt-get-paid-rewards-of-victory/4912 "2016-03-24T20:12:04Z")
What you were expecting to happen, and what actually happened? I completed game#5 in an arena run, and was victorious. It showed me the victory screen, and then it showed me that I earned an Arcane Skull Traitstone (I w… --- ## [(Answered) Never Chose Weapon 1st Arena Draft](https://community.gemsofwar.com/t/answered-never-chose-weapon-1st-arena-draft/4905)
**Author:** [@Samcuffe](https://community.gemsofwar.com/u/Samcuffe)\ **Replies:** 3\ **Last updated:** [March 24, 2016, 4:06pm UTC](https://community.gemsofwar.com/t/answered-never-chose-weapon-1st-arena-draft/4905 "2016-03-24T16:06:37Z")
I’m a new player, but everything I’ve read about arena drafts gave me the impression I was suppose to be able to draft a weapon in arena. I completed my 1st draft as soon as arena became available and never got an option… --- ## [Mythic Weapons Are Not Mythic](https://community.gemsofwar.com/t/mythic-weapons-are-not-mythic/4880)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 8\ **Last updated:** [March 23, 2016, 7:43pm UTC](https://community.gemsofwar.com/t/mythic-weapons-are-not-mythic/4880 "2016-03-23T19:43:03Z")
When categorized by rarity, mythic weapons are sorted with the legendary weapons in alphabetical order rather than as their own mythic section. --- ## [The game crashes easily after the new update](https://community.gemsofwar.com/t/the-game-crashes-easily-after-the-new-update/4688)
**Author:** [@YoshinoKirin](https://community.gemsofwar.com/u/YoshinoKirin)\ **Replies:** 9\ **Last updated:** [March 23, 2016, 3:58pm UTC](https://community.gemsofwar.com/t/the-game-crashes-easily-after-the-new-update/4688 "2016-03-23T15:58:40Z")
The game crashes quite easily after the recent update. Many times when I just concluded a battle, the game crashed before I could claim the rewards. And it also crashes when I’m arranging the troops or opening the ches… --- ## [How do you delete/reset your account?](https://community.gemsofwar.com/t/how-do-you-delete-reset-your-account/4855)
**Author:** [@ZIGS](https://community.gemsofwar.com/u/ZIGS)\ **Replies:** 3\ **Last updated:** [March 23, 2016, 3:52pm UTC](https://community.gemsofwar.com/t/how-do-you-delete-reset-your-account/4855 "2016-03-23T15:52:29Z")
If I wanted to delete/reset my account, how would I do it? --- ## [Bugged Daemonomicon?](https://community.gemsofwar.com/t/bugged-daemonomicon/4734)
**Author:** [@teasel](https://community.gemsofwar.com/u/teasel)\ **Replies:** 1\ **Last updated:** [March 23, 2016, 1:20pm UTC](https://community.gemsofwar.com/t/bugged-daemonomicon/4734 "2016-03-23T13:20:30Z")
What you were expecting to happen, and what actually happened? the daemonomicon is supposed to summon random demon, however everytime i use the weapon in the arena the only two demons that come out are abhorath and the … --- ## [Lost my 48 glory chests key](https://community.gemsofwar.com/t/lost-my-48-glory-chests-key/4861)
**Author:** [@orcwind](https://community.gemsofwar.com/u/orcwind)\ **Replies:** 1\ **Last updated:** [March 23, 2016, 2:34am UTC](https://community.gemsofwar.com/t/lost-my-48-glory-chests-key/4861 "2016-03-23T02:34:20Z")
When I open my glory chests, I lost my internet connection and GOW shut down. When I re-open GOW, all 48 glory chests key gone and also I didnt receive any chests rewards. It happened at 0:40, 3.23, 2016, Beijing time. … --- ## [Winter's Woe weapon description wrong](https://community.gemsofwar.com/t/winters-woe-weapon-description-wrong/4786)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 3\ **Last updated:** [March 21, 2016, 7:35pm UTC](https://community.gemsofwar.com/t/winters-woe-weapon-description-wrong/4786 "2016-03-21T19:35:52Z")
Winter's Woe says “Deal 11 damage to the first enemy, and Freeze them.” @LegendMaker posted here that it attacked his last guy but I see no official response. That was 9 days ago. I’d like to call attention to it again;… --- ## [Forum Link on FB Page](https://community.gemsofwar.com/t/forum-link-on-fb-page/4247)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 4\ **Last updated:** [March 21, 2016, 2:04am UTC](https://community.gemsofwar.com/t/forum-link-on-fb-page/4247 "2016-03-21T02:04:28Z")
The forum link on the Facebook page still leads to the old forums. That should probably be fixed. --- ## [Minor glitches with Avenger, Kingslayer](https://community.gemsofwar.com/t/minor-glitches-with-avenger-kingslayer/4719)
**Author:** [@Simon](https://community.gemsofwar.com/u/Simon)\ **Replies:** 4\ **Last updated:** [March 20, 2016, 11:51pm UTC](https://community.gemsofwar.com/t/minor-glitches-with-avenger-kingslayer/4719 "2016-03-20T23:51:01Z")
What you were expecting to happen, and what actually happened? I expected Avenger to only trigger off of ally deaths (as per the description) but when someone with Avenger dies the effect appears to trigger off of their… --- ## [Color glitch everywhere](https://community.gemsofwar.com/t/color-glitch-everywhere/4795)
**Author:** [@Epictus](https://community.gemsofwar.com/u/Epictus)\ **Replies:** 2\ **Last updated:** [March 20, 2016, 10:26pm UTC](https://community.gemsofwar.com/t/color-glitch-everywhere/4795 "2016-03-20T22:26:17Z")
Anyone else have the images in the game glitching showing weird colors, has done it since I started playing on my mobile, on the computer everything looks fine. --- ## [Deck not registering](https://community.gemsofwar.com/t/deck-not-registering/4776)
**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\ **Replies:** 5\ **Last updated:** [March 20, 2016, 9:52am UTC](https://community.gemsofwar.com/t/deck-not-registering/4776 "2016-03-20T09:52:59Z")
What you were expecting to happen, and what actually happened? I’ve created a deck, renamed it, played it a couple time (PvP / Challenge), closed the game. This morning, the deck was gone (name reseted to “?” wich is t… --- ## [Empowered Abilities Can Cast Before Traits Resolve](https://community.gemsofwar.com/t/empowered-abilities-can-cast-before-traits-resolve/4772)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 3\ **Last updated:** [March 20, 2016, 6:12am UTC](https://community.gemsofwar.com/t/empowered-abilities-can-cast-before-traits-resolve/4772 "2016-03-20T06:12:24Z")
What you were expecting to happen, and what actually happened? Empowered abilities should be locked down like the board is, until the other team’s traits have resolved and granted buffs and so on. I seem to be able to c… --- ## [Ascension arrows](https://community.gemsofwar.com/t/ascension-arrows/4679)
**Author:** [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\ **Replies:** 11\ **Last updated:** [March 20, 2016, 5:26am UTC](https://community.gemsofwar.com/t/ascension-arrows/4679 "2016-03-20T05:26:08Z")
What you were expecting to happen, and what actually happened? I’ve been trying to figure out what the ascension arrow update actually was since 1.0.9 released. Tonight I’ve been going through ascending troops and after… --- ## [Fusée gobelin gain de coffre \[Translated in 2nd post\]](https://community.gemsofwar.com/t/fusee-gobelin-gain-de-coffre-translated-in-2nd-post/4711)
**Author:** [@Templier14](https://community.gemsofwar.com/u/Templier14)\ **Replies:** 4\ **Last updated:** [March 19, 2016, 9:49pm UTC](https://community.gemsofwar.com/t/fusee-gobelin-gain-de-coffre-translated-in-2nd-post/4711 "2016-03-19T21:49:15Z")
Bonsoir , Je voudrais savoir pourquoi ont peu gagné la carte fusée gobelin dans un coffre alors quelle n est plus disponible. Je l ai gagné à plusieurs reprises dans un coffre mais supprimé aussitôt vu qu’elle est n es… --- ## [Leadership transfer delayed](https://community.gemsofwar.com/t/leadership-transfer-delayed/4780)
**Author:** [@HOMESMACKJACKSN](https://community.gemsofwar.com/u/HOMESMACKJACKSN)\ **Replies:** 0\ **Last updated:** [March 19, 2016, 8:12pm UTC](https://community.gemsofwar.com/t/leadership-transfer-delayed/4780 "2016-03-19T20:12:38Z")
i asked if i could be leader and they led me 2 believe i would be made leader!! i’m only lvl 204,i’m in “los gordos” were rank 30,over half our guild has 'nt logged in over 45-96 days!!! or i wanna be in a higher rank… --- ## [Barrier not going away?](https://community.gemsofwar.com/t/barrier-not-going-away/4770)
**Author:** [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\ **Replies:** 2\ **Last updated:** [March 19, 2016, 7:11pm UTC](https://community.gemsofwar.com/t/barrier-not-going-away/4770 "2016-03-19T19:11:44Z")
What you were expecting to happen, and what actually happened? Cast Burning Scythe on enemy party after Celestasia had barrier cast and it did not make barrier go away even after fire was on her. What are the steps to … --- ## [3-gem matches give extra turn to enemy randomly](https://community.gemsofwar.com/t/3-gem-matches-give-extra-turn-to-enemy-randomly/4754)
**Author:** [@YoshinoKirin](https://community.gemsofwar.com/u/YoshinoKirin)\ **Replies:** 8\ **Last updated:** [March 19, 2016, 4:47am UTC](https://community.gemsofwar.com/t/3-gem-matches-give-extra-turn-to-enemy-randomly/4754 "2016-03-19T04:47:54Z")
After the enemy made a 3-skeleton/gem match, it should be my turn. But the enemy just moved on to make a second turn. What are the steps to make it happen again? None. It happens randomly during the battle. Do you hav… --- ## [Blighted Lands Quest Typo](https://community.gemsofwar.com/t/blighted-lands-quest-typo/4376)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 12\ **Last updated:** [March 18, 2016, 11:18pm UTC](https://community.gemsofwar.com/t/blighted-lands-quest-typo/4376 "2016-03-18T23:18:44Z")
--- ## [Devouring a troop with barrier gives you its barrier](https://community.gemsofwar.com/t/devouring-a-troop-with-barrier-gives-you-its-barrier/4748)
**Author:** [@Simon](https://community.gemsofwar.com/u/Simon)\ **Replies:** 7\ **Last updated:** [March 18, 2016, 9:09pm UTC](https://community.gemsofwar.com/t/devouring-a-troop-with-barrier-gives-you-its-barrier/4748 "2016-03-18T21:09:08Z")
What you were expecting to happen, and what actually happened? I had my Kerberos devour a Celestia with an active barrier. He gained the life and attack like normal, but also gained its barrier. At least, he gained the … --- ## [Chat lines not showing up](https://community.gemsofwar.com/t/chat-lines-not-showing-up/4535)
**Author:** [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Replies:** 3\ **Last updated:** [March 18, 2016, 5:13pm UTC](https://community.gemsofwar.com/t/chat-lines-not-showing-up/4535 "2016-03-18T17:13:14Z")
The chat is not working properly at the moment. Me and others from my guild are reporting missing chat lines, FYI. --- ## [27 Land Sharks in 50 Gem Chests](https://community.gemsofwar.com/t/27-land-sharks-in-50-gem-chests/4755)
**Author:** [@joedaddyzzz](https://community.gemsofwar.com/u/joedaddyzzz)\ **Replies:** 3\ **Last updated:** [March 18, 2016, 3:08pm UTC](https://community.gemsofwar.com/t/27-land-sharks-in-50-gem-chests/4755 "2016-03-18T15:08:33Z")
What you were expecting to happen, and what actually happened? I was expecting a few high level Traitstones and I got a few magic runic. However I did get 27 land sharks. That seems a bit wrong. What are the steps to… --- ## [So tired of Barbearius freezing my game](https://community.gemsofwar.com/t/so-tired-of-barbearius-freezing-my-game/4739)
**Author:** [@Tazz2137](https://community.gemsofwar.com/u/Tazz2137)\ **Replies:** 3\ **Last updated:** [March 18, 2016, 2:33am UTC](https://community.gemsofwar.com/t/so-tired-of-barbearius-freezing-my-game/4739 "2016-03-18T02:33:00Z")
Playing on Xbox, and every time I play against someone using Barbearius, as soon as his power is activated, my game freezes. I wonder if this counts as a loss. And they are fixing it. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=98) [Next page](https://community.gemsofwar.com/c/support/10.md?page=100)