# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=98

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 99

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## [Bone dragon is aziris ! lol](https://community.gemsofwar.com/t/bone-dragon-is-aziris-lol/5016)

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**Author:** [@alansirer](https://community.gemsofwar.com/u/alansirer)\
**Replies:** 14\
**Last updated:** [April 1, 2016, 11:36pm UTC](https://community.gemsofwar.com/t/bone-dragon-is-aziris-lol/5016 "2016-04-01T23:36:28Z")

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PS4

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## [Guild Roster Bugged still...again](https://community.gemsofwar.com/t/guild-roster-bugged-still-again/5114)

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**Author:** [@Brewz](https://community.gemsofwar.com/u/Brewz)\
**Replies:** 0\
**Last updated:** [April 1, 2016, 11:07pm UTC](https://community.gemsofwar.com/t/guild-roster-bugged-still-again/5114 "2016-04-01T23:07:44Z")

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The guild roster is indicating 30/30. Total guild members is actually 29. This is the second time that this has happened. First time was 26 days ago and the problem was resolved within a day or two. Second time this …

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## [Ancient horror summoned without daemonic pact trait](https://community.gemsofwar.com/t/ancient-horror-summoned-without-daemonic-pact-trait/5103)

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**Author:** [@orbin111](https://community.gemsofwar.com/u/orbin111)\
**Replies:** 2\
**Last updated:** [April 1, 2016, 6:24pm UTC](https://community.gemsofwar.com/t/ancient-horror-summoned-without-daemonic-pact-trait/5103 "2016-04-01T18:24:17Z")

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What you were expecting to happen, and what actually happened? Repeated challange battles in Karakoth (Dark Magic) showed me few times that Daemonc pact from Summoner worked even that it is locked. I run battles in Warl…

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## [Poison oddity with envenomed trait](https://community.gemsofwar.com/t/poison-oddity-with-envenomed-trait/5026)

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**Author:** [@Rasper](https://community.gemsofwar.com/u/Rasper)\
**Replies:** 5\
**Last updated:** [April 1, 2016, 2:58pm UTC](https://community.gemsofwar.com/t/poison-oddity-with-envenomed-trait/5026 "2016-04-01T14:58:50Z")

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My team: Giant Spider\*\*\* Hero, Crescendo (magic link) Valkyrie\*\*\* Keeper of Souls\* Opponent team: Valkyrie\*\*\* Valkyrie\*\*\* Valkyrie\*\*\* Valkyrie\*\*\* I made a skull match and all 4 of the opponent’s troops became p…

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## [Dragon Bow - new erroneous weapon?](https://community.gemsofwar.com/t/dragon-bow-new-erroneous-weapon/2609)

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**Author:** [@Jainus](https://community.gemsofwar.com/u/Jainus)\
**Replies:** 30\
**Last updated:** [April 1, 2016, 9:25am UTC](https://community.gemsofwar.com/t/dragon-bow-new-erroneous-weapon/2609 "2016-04-01T09:25:03Z")

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I have this weapon - ‘Dragon Bow’ - showing up. It has no art, and text ‘tbd’ (first image). It has mana colours glitching (second image). What gives?

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## [Missing Dragon Oak](https://community.gemsofwar.com/t/missing-dragon-oak/5069)

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**Author:** [@svechen](https://community.gemsofwar.com/u/svechen)\
**Replies:** 4\
**Last updated:** [April 1, 2016, 6:34am UTC](https://community.gemsofwar.com/t/missing-dragon-oak/5069 "2016-04-01T06:34:03Z")

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I miss my Dragon Oak. Do I have to play as an Archer to get it back? No receiving mail to get it again… I thought the bug was fixed? :hushed:

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## [Key Troop Distribution](https://community.gemsofwar.com/t/key-troop-distribution/4220)

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**Author:** [@Frost](https://community.gemsofwar.com/u/Frost)\
**Replies:** 31\
**Last updated:** [March 31, 2016, 6:08pm UTC](https://community.gemsofwar.com/t/key-troop-distribution/4220 "2016-03-31T18:08:29Z")

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Ive openned around 400 keys so far this week and approximately 65% of the troops Ive pulled have been broken spire troops (including 4 sheggras). Im assuming this isnt by chance. Anyone else on PS4 having this issue?

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## [Unexpected Frozen Soul proc](https://community.gemsofwar.com/t/unexpected-frozen-soul-proc/4993)

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**Author:** [@Venzael](https://community.gemsofwar.com/u/Venzael)\
**Replies:** 1\
**Last updated:** [March 31, 2016, 12:34pm UTC](https://community.gemsofwar.com/t/unexpected-frozen-soul-proc/4993 "2016-03-31T12:34:50Z")

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What you were expecting to happen, and what actually happened? Bone Dragon’s third trait activated unexpectedly when it wasn’t the target of a skull hit What are the steps to make it happen again? Bone Dragon was in t…

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## [Dante’s Chat Inferno](https://community.gemsofwar.com/t/dante-s-chat-inferno/5034)

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**Author:** [@Malkav](https://community.gemsofwar.com/u/Malkav)\
**Replies:** 10\
**Last updated:** [March 30, 2016, 3:31pm UTC](https://community.gemsofwar.com/t/dante-s-chat-inferno/5034 "2016-03-30T15:31:32Z")

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When it comes to the Gems of War chat system? Me and Dante are tight. I am talking ninth circle of hell tight—Virgil’s my tour guide, okay? He’s my bro, make no mistake. An example, you say? Certainly, I rejoin. Today,…

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## [Gold missing after PvP Battle](https://community.gemsofwar.com/t/gold-missing-after-pvp-battle/4994)

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**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Replies:** 13\
**Last updated:** [March 30, 2016, 3:24pm UTC](https://community.gemsofwar.com/t/gold-missing-after-pvp-battle/4994 "2016-03-30T15:24:01Z")

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What you were expecting to happen, and what actually happened? Earn gold after PvP, not lose it What are the steps to make it happen again? Hopefully it doesn’t happen again Do you have any screenshots or video you w…

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## [Constantly receiving same Hero Weapon mail](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692)

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**Author:** [@Royalty](https://community.gemsofwar.com/u/Royalty)\
**Replies:** 29\
**Last updated:** [March 30, 2016, 2:28pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692 "2016-03-30T14:28:26Z")

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What you were expecting to happen, and what actually happened? After unlocking Archer’s special weapon, i am constantly receiving the same mail to claim it over and over. Clicking on ‘Claim’ doesn’t have the expected re…

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## [Patch notes for 1.0.85 update (PS4, Xbox One)](https://community.gemsofwar.com/t/patch-notes-for-1-0-85-update-ps4-xbox-one/5028)

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**Author:** [@Nex](https://community.gemsofwar.com/u/Nex)\
**Replies:** 0\
**Last updated:** [March 30, 2016, 12:02am UTC](https://community.gemsofwar.com/t/patch-notes-for-1-0-85-update-ps4-xbox-one/5028 "2016-03-30T00:02:30Z")

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The 1.0.85 update reaches Xbox One and PlayStation 4 in early April. You’ll find a full rundown of the changes we’re introducing to Gems of War here: Patch notes for April's 1.0.85 update (PS4, Xbox One)

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## [Guild Roster bugged...again](https://community.gemsofwar.com/t/guild-roster-bugged-again/5011)

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**Author:** [@Brewz](https://community.gemsofwar.com/u/Brewz)\
**Replies:** 0\
**Last updated:** [March 29, 2016, 2:02pm UTC](https://community.gemsofwar.com/t/guild-roster-bugged-again/5011 "2016-03-29T14:02:39Z")

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This is second occurrence of this issue. No issue with guild or game mechanics, but guild roster appears to be bugged again. Roster states that membership is 30/30, when in reality, there are presently 29 members. Gui…

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## [Game slowing down](https://community.gemsofwar.com/t/game-slowing-down/4998)

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**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\
**Replies:** 3\
**Last updated:** [March 29, 2016, 7:34am UTC](https://community.gemsofwar.com/t/game-slowing-down/4998 "2016-03-29T07:34:22Z")

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What you were expecting to happen, and what actually happened? After doing multiple challenges or treasure hunts in a row the game slows down significantly, and the more i play them the slower it gets. Problem removes i…

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## [Error messages while trying to ascend and trait troops](https://community.gemsofwar.com/t/error-messages-while-trying-to-ascend-and-trait-troops/4982)

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**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Replies:** 11\
**Last updated:** [March 29, 2016, 2:03am UTC](https://community.gemsofwar.com/t/error-messages-while-trying-to-ascend-and-trait-troops/4982 "2016-03-29T02:03:17Z")

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What you were expecting to happen, and what actually happened? Received error messages while ascending and traiting troops What are the steps to make it happen again? Do you have any screenshots or video you want to s…

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## [I ve noto password on Samsung tab 4](https://community.gemsofwar.com/t/i-ve-noto-password-on-samsung-tab-4/4979)

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**Author:** [@Highlander](https://community.gemsofwar.com/u/Highlander)\
**Replies:** 1\
**Last updated:** [March 28, 2016, 10:17pm UTC](https://community.gemsofwar.com/t/i-ve-noto-password-on-samsung-tab-4/4979 "2016-03-28T22:17:50Z")

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I ve Samsung tab 4 and there isn t account settings- my ero is highlander level 247 my mail is fabiocamassa1979@gmail.com Can u give me my ero p password please.

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## [Error shown after winning a battle](https://community.gemsofwar.com/t/error-shown-after-winning-a-battle/4989)

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**Author:** [@bluebehir](https://community.gemsofwar.com/u/bluebehir)\
**Replies:** 2\
**Last updated:** [March 28, 2016, 10:00pm UTC](https://community.gemsofwar.com/t/error-shown-after-winning-a-battle/4989 "2016-03-28T22:00:09Z")

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What you were expecting to happen, and what actually happened? After I won the battle, I was expecting to see the victory screen, and then get an arcane traitstone of awesome, and then some glory and lots of money and s…

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## [Anyone ever seen this error?](https://community.gemsofwar.com/t/anyone-ever-seen-this-error/4983)

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**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\
**Replies:** 7\
**Last updated:** [March 28, 2016, 6:17pm UTC](https://community.gemsofwar.com/t/anyone-ever-seen-this-error/4983 "2016-03-28T18:17:41Z")

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\*\*What you were expecting to happen, and what actually happened?\*\*cant stary the game What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the proble…

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## [Enemy "Missed" & Request Error](https://community.gemsofwar.com/t/enemy-missed-request-error/4984)

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**Author:** [@ExVasterist](https://community.gemsofwar.com/u/ExVasterist)\
**Replies:** 1\
**Last updated:** [March 28, 2016, 3:50pm UTC](https://community.gemsofwar.com/t/enemy-missed-request-error/4984 "2016-03-28T15:50:08Z")

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Enemy Missed - In my desperation to get the 400 glory chest, I was hitting PVP and in one fight I encountered a bug involving my death that SHOULD’VE happened, but didn’t. I have one card left, it has 4 HP, 0 armor. T…

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## [Upgrading kingdom to lvl 10 reduced stats](https://community.gemsofwar.com/t/upgrading-kingdom-to-lvl-10-reduced-stats/4959)

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**Author:** [@PsychoHamster](https://community.gemsofwar.com/u/PsychoHamster)\
**Replies:** 5\
**Last updated:** [March 28, 2016, 7:12am UTC](https://community.gemsofwar.com/t/upgrading-kingdom-to-lvl-10-reduced-stats/4959 "2016-03-28T07:12:10Z")

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What you were expecting to happen, and what actually happened? I upgraded forest of thorns from level 9 to 10 and as a result my hero attack went from 13 to 12, same thing for troops everyone got -1 attack. I double ch…

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## [Guild contribution error](https://community.gemsofwar.com/t/guild-contribution-error/4969)

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**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\
**Replies:** 0\
**Last updated:** [March 28, 2016, 1:19am UTC](https://community.gemsofwar.com/t/guild-contribution-error/4969 "2016-03-28T01:19:51Z")

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What you were expecting to happen, and what actually happened? Donate gold to guild task What are the steps to make it happen again? No idea Do you have any screenshots or video you want to share with us so we can se…

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## [Hydras 3rd trait](https://community.gemsofwar.com/t/hydras-3rd-trait/4949)

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**Author:** [@sethrogensbackhair](https://community.gemsofwar.com/u/sethrogensbackhair)\
**Replies:** 7\
**Last updated:** [March 27, 2016, 1:09pm UTC](https://community.gemsofwar.com/t/hydras-3rd-trait/4949 "2016-03-27T13:09:08Z")

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Hydras third trait seems to be bugged,its supposed to deal damage to all enemies when skull damage is done to it but it removes armor.

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## [Hello why is it this way](https://community.gemsofwar.com/t/hello-why-is-it-this-way/4471)

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**Author:** [@therealdanhill](https://community.gemsofwar.com/u/therealdanhill)\
**Replies:** 10\
**Last updated:** [March 27, 2016, 9:51am UTC](https://community.gemsofwar.com/t/hello-why-is-it-this-way/4471 "2016-03-27T09:51:02Z")

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\\mnkihihihigib

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## [Cheating AI, De-Level, and Stolen Wins](https://community.gemsofwar.com/t/cheating-ai-de-level-and-stolen-wins/4937)

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**Author:** [@ExVasterist](https://community.gemsofwar.com/u/ExVasterist)\
**Replies:** 14\
**Last updated:** [March 27, 2016, 3:15am UTC](https://community.gemsofwar.com/t/cheating-ai-de-level-and-stolen-wins/4937 "2016-03-27T03:15:44Z")

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The AI has gone from decent strategy to COMPLETELY OBVIOUS CHEATING - 1.09 made the cheating part WORSE! What you were expecting to happen, and what actually happened? To have fun, to get lucky, to see the computer get…

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## [Completed Forest of Thorns, but didn't get Rowanne](https://community.gemsofwar.com/t/completed-forest-of-thorns-but-didnt-get-rowanne/4945)

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**Author:** [@Sensu](https://community.gemsofwar.com/u/Sensu)\
**Replies:** 3\
**Last updated:** [March 26, 2016, 11:29pm UTC](https://community.gemsofwar.com/t/completed-forest-of-thorns-but-didnt-get-rowanne/4945 "2016-03-26T23:29:27Z")

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What you were expecting to happen, and what actually happened? I’m playing on Steam Version nad got this bug 20 mins ago. Finished the mission that should reward Rowanne, but I didn’t got the reward. What are the step…

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## [Key rewards not being rewarded](https://community.gemsofwar.com/t/key-rewards-not-being-rewarded/4948)

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**Author:** [@Zekey](https://community.gemsofwar.com/u/Zekey)\
**Replies:** 1\
**Last updated:** [March 26, 2016, 11:19pm UTC](https://community.gemsofwar.com/t/key-rewards-not-being-rewarded/4948 "2016-03-26T23:19:24Z")

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for the 3rd time in about a month i completed a quest that rewards me 5 iron keys…and did not give me the keys even though the slidebar at the top right showed it as a completed quest. Also, ive completed the “use 5 iron…

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## [Guild Invite code too long](https://community.gemsofwar.com/t/guild-invite-code-too-long/4662)

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**Author:** [@Lazzarith](https://community.gemsofwar.com/u/Lazzarith)\
**Replies:** 2\
**Last updated:** [March 26, 2016, 7:36pm UTC](https://community.gemsofwar.com/t/guild-invite-code-too-long/4662 "2016-03-26T19:36:20Z")

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I am trying to send a guild invite to a player, who happens to have a name that is 20 characters long. When I try to enter their invite code, which is 25 characters long, the text stops at 20 characters for the input bo…

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## [Gentle reminder from GoW that you should stop playing for the day](https://community.gemsofwar.com/t/gentle-reminder-from-gow-that-you-should-stop-playing-for-the-day/4929)

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**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\
**Replies:** 7\
**Last updated:** [March 26, 2016, 6:51pm UTC](https://community.gemsofwar.com/t/gentle-reminder-from-gow-that-you-should-stop-playing-for-the-day/4929 "2016-03-26T18:51:57Z")

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When an Emperina with 13 Attack matches 3 Skulls and does 26 damage…

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## [Guild Roster bugged](https://community.gemsofwar.com/t/guild-roster-bugged/4254)

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**Author:** [@Brewz](https://community.gemsofwar.com/u/Brewz)\
**Replies:** 2\
**Last updated:** [March 26, 2016, 1:45pm UTC](https://community.gemsofwar.com/t/guild-roster-bugged/4254 "2016-03-26T13:45:32Z")

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No issue with guild or game mechanics, but guild roster appears to be bugged this morning. Roster states that membership is 30/30, when in reality, there are presently 29 members. Not sure how long this has been an iss…

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## [When troops just refuse to die](https://community.gemsofwar.com/t/when-troops-just-refuse-to-die/4554)

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**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\
**Replies:** 2\
**Last updated:** [March 26, 2016, 2:46am UTC](https://community.gemsofwar.com/t/when-troops-just-refuse-to-die/4554 "2016-03-26T02:46:18Z")

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What you were expecting to happen, and what actually happened? Killed a troop, it didn’t disappeared What are the steps to make it happen again? I don’t exactly know, I think tat’s one ofthose “rare” bugs that might r…

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