# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=97 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 98 --- ## [Error encountered on treasure map](https://community.gemsofwar.com/t/error-encountered-on-treasure-map/5345)
**Author:** [@bluebehir](https://community.gemsofwar.com/u/bluebehir)\ **Replies:** 2\ **Last updated:** [April 7, 2016, 6:16am UTC](https://community.gemsofwar.com/t/error-encountered-on-treasure-map/5345 "2016-04-07T06:16:49Z")
What you were expecting to happen, and what actually happened? I was expecting to receive rewards based on the resulting page of my efforts. What actually happened was a blank error message, and no rewards. When I clo… --- ## [Gems of War: Saving and Loading issues across two Steam accounts (Different PC's)](https://community.gemsofwar.com/t/gems-of-war-saving-and-loading-issues-across-two-steam-accounts-different-pcs/5332)
**Author:** [@immortalis666](https://community.gemsofwar.com/u/immortalis666)\ **Replies:** 8\ **Last updated:** [April 7, 2016, 2:10am UTC](https://community.gemsofwar.com/t/gems-of-war-saving-and-loading-issues-across-two-steam-accounts-different-pcs/5332 "2016-04-07T02:10:28Z")
My friend and I decided to play Gems of War. He started his account on my computer and played for a bit. He then went over to his computer and installed the game and resumed playing. I went on my computer (where he was p… --- ## [Getting 1 trophy per invade at high ranks](https://community.gemsofwar.com/t/getting-1-trophy-per-invade-at-high-ranks/5295)
**Author:** [@DemonicDraco](https://community.gemsofwar.com/u/DemonicDraco)\ **Replies:** 3\ **Last updated:** [April 6, 2016, 8:03am UTC](https://community.gemsofwar.com/t/getting-1-trophy-per-invade-at-high-ranks/5295 "2016-04-06T08:03:21Z")
happened last week as well sometime in the ranks that take 4 stars… somewhere around 3-5ish i started only getting 1 trophy for some reason. --- ## [Translation mistake EN -\> FR](https://community.gemsofwar.com/t/translation-mistake-en-fr/5257)
**Author:** [@zann0t](https://community.gemsofwar.com/u/zann0t)\ **Replies:** 7\ **Last updated:** [April 6, 2016, 7:17am UTC](https://community.gemsofwar.com/t/translation-mistake-en-fr/5257 "2016-04-06T07:17:44Z")
Weapon Mang : the description it’s in spanish and not french The french traduction : Détruis l’armure de l’ennemie. Distribue XX dommages. Augmente mon attaque par le montant d’armure détruite. Troop Nécrophage : … --- ## [Fenrir Not Applying Spell Properly](https://community.gemsofwar.com/t/fenrir-not-applying-spell-properly/5247)
**Author:** [@foxtrotter](https://community.gemsofwar.com/u/foxtrotter)\ **Replies:** 3\ **Last updated:** [April 6, 2016, 6:40am UTC](https://community.gemsofwar.com/t/fenrir-not-applying-spell-properly/5247 "2016-04-06T06:40:02Z")
What you were expecting to happen, and what actually happened? I expected Fenrir to give my hero, who has the Warden Class and selected the Third trait, which makes him count as a beast, a total of 7 attack, but it only… --- ## [PvP issues on PS4](https://community.gemsofwar.com/t/pvp-issues-on-ps4/5269)
**Author:** [@rjhotchkin](https://community.gemsofwar.com/u/rjhotchkin)\ **Replies:** 5\ **Last updated:** [April 5, 2016, 8:57pm UTC](https://community.gemsofwar.com/t/pvp-issues-on-ps4/5269 "2016-04-05T20:57:24Z")
I just lost 2 PvP defends. My issue is that the first 1 ended and I still had 4 health on my Goblin. The 2nd defend play i was massacred by a level 144 i am only a lvl 80. How is that fair? I can understand playing agai… --- ## [No daily rewards](https://community.gemsofwar.com/t/no-daily-rewards/5261)
**Author:** [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\ **Replies:** 3\ **Last updated:** [April 5, 2016, 3:10pm UTC](https://community.gemsofwar.com/t/no-daily-rewards/5261 "2016-04-05T15:10:46Z")
What you were expecting to happen, and what actually happened? It is after 7am PST which is the reset time for the daily login bonus and the Monday reset. I turned the game on to collect gold and other gifts before goin… --- ## [Purple Traitstone Pack 2 not available?](https://community.gemsofwar.com/t/purple-traitstone-pack-2-not-available/4927)
**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Replies:** 4\ **Last updated:** [April 5, 2016, 3:04pm UTC](https://community.gemsofwar.com/t/purple-traitstone-pack-2-not-available/4927 "2016-04-05T15:04:40Z")
Last week on my main account, Invite ESOX, I purchased the Red Traitstone Pack 2, that has a limit of 1. This week, I noticed on my secondary account, there is a Putple Traitstone Pack 2, that is not available for sale … --- ## [Incorrect souls being awarded](https://community.gemsofwar.com/t/incorrect-souls-being-awarded/5094)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 13\ **Last updated:** [April 5, 2016, 11:00am UTC](https://community.gemsofwar.com/t/incorrect-souls-being-awarded/5094 "2016-04-05T11:00:43Z")
What you were expecting to happen, and what actually happened? After completing a battle while wearing the Celestial armor, I expected to earn 8 souls. However, I only received 6 souls. This isn’t just a display error; … --- ## [Trophies status in guild roster incorrect](https://community.gemsofwar.com/t/trophies-status-in-guild-roster-incorrect/5227)
**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Replies:** 10\ **Last updated:** [April 5, 2016, 5:38am UTC](https://community.gemsofwar.com/t/trophies-status-in-guild-roster-incorrect/5227 "2016-04-05T05:38:23Z")
What you were expecting to happen, and what actually happened? Was checking on the end of the week to see who is earning trophies and who is just using up free rewards, and status tells that players who I know played dur… --- ## [Start up issue on pc](https://community.gemsofwar.com/t/start-up-issue-on-pc/5180)
**Author:** [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\ **Replies:** 6\ **Last updated:** [April 5, 2016, 2:00am UTC](https://community.gemsofwar.com/t/start-up-issue-on-pc/5180 "2016-04-05T02:00:29Z")
What you were expecting to happen, and what actually happened? Just had to restart the game and got this : What are the steps to make it happen again? Happened once and then I came here. Do you have any screenshot… --- ## [Broken Personal Task](https://community.gemsofwar.com/t/broken-personal-task/5178)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 6\ **Last updated:** [April 4, 2016, 11:05pm UTC](https://community.gemsofwar.com/t/broken-personal-task/5178 "2016-04-04T23:05:58Z")
Personal Task, 4th slot, “Change armor to one with a bonus to Gold”. Does not trigger. Tried changing armor, tried switching to a starting armor (no bonuses) then back to a Gold bonus set. @nex @Mr.Strange --- ## [Soothsayer bug forces you to retreat and lose progress](https://community.gemsofwar.com/t/soothsayer-bug-forces-you-to-retreat-and-lose-progress/5231)
**Author:** [@Gushismosu](https://community.gemsofwar.com/u/Gushismosu)\ **Replies:** 3\ **Last updated:** [April 4, 2016, 3:37pm UTC](https://community.gemsofwar.com/t/soothsayer-bug-forces-you-to-retreat-and-lose-progress/5231 "2016-04-04T15:37:54Z")
What you were expecting to happen, and what actually happened? The first time I did this it was an accident but since I didn’t get a screenshot I did it again. When you use Soothsayers ability with no Purple Gems on the… --- ## [Still same bugs irritating ps4 version](https://community.gemsofwar.com/t/still-same-bugs-irritating-ps4-version/5224)
**Author:** [@wskill](https://community.gemsofwar.com/u/wskill)\ **Replies:** 3\ **Last updated:** [April 4, 2016, 2:23pm UTC](https://community.gemsofwar.com/t/still-same-bugs-irritating-ps4-version/5224 "2016-04-04T14:23:12Z")
1: Soundclip playing during the recieving of gold is twice as loud as other soundclips and makes you turn your volume down on the tv because you dont want to get the police at your door at 2AM. 2: When canceling team se… --- ## [Ps4 version new release issues](https://community.gemsofwar.com/t/ps4-version-new-release-issues/5131)
**Author:** [@Moraff](https://community.gemsofwar.com/u/Moraff)\ **Replies:** 5\ **Last updated:** [April 4, 2016, 2:21pm UTC](https://community.gemsofwar.com/t/ps4-version-new-release-issues/5131 "2016-04-04T14:21:45Z")
I’m just trying to find out if anyone has had the same issues I’m having since the new release. When a character dies from poison and is the last player the game lets you still drop gems and then it crashes. Some o… --- ## [Soul Bonus not working properly? \[ANSWERED & SOLVED\]](https://community.gemsofwar.com/t/soul-bonus-not-working-properly-answered-solved/5182)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 16\ **Last updated:** [April 4, 2016, 2:03pm UTC](https://community.gemsofwar.com/t/soul-bonus-not-working-properly-answered-solved/5182 "2016-04-04T14:03:09Z")
The old cap was 40 Souls + Bonus, using the Spider Armor I would get 70. Now it seems I can’t get 70 and now I use Valkyrie with Necromancy (+50%) & play on Hard (+10%) on top of my armor (+75%). @Nex @Mr.Strange --- ## [Cant leave chats](https://community.gemsofwar.com/t/cant-leave-chats/5213)
**Author:** [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\ **Replies:** 2\ **Last updated:** [April 4, 2016, 9:08am UTC](https://community.gemsofwar.com/t/cant-leave-chats/5213 "2016-04-04T09:08:59Z")
What you were expecting to happen, and what actually happened? expected to happen: click x in my chat room. and go back to playing im on pc/steam. i have 2 monitors with firefox open in one and chat from the world sc… --- ## [5-gem match turned over control to AI](https://community.gemsofwar.com/t/5-gem-match-turned-over-control-to-ai/5144)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 4\ **Last updated:** [April 3, 2016, 11:06pm UTC](https://community.gemsofwar.com/t/5-gem-match-turned-over-control-to-ai/5144 "2016-04-03T23:06:46Z")
What you were expecting to happen, and what actually happened? I matched 5 brown gems in the shape of an L. A cascade occurred that contained a single triple match. The AI took the next turn, despite my turn beginning w… --- ## [2 problems after 108 update on xbox one](https://community.gemsofwar.com/t/2-problems-after-108-update-on-xbox-one/5192)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 7\ **Last updated:** [April 3, 2016, 8:52pm UTC](https://community.gemsofwar.com/t/2-problems-after-108-update-on-xbox-one/5192 "2016-04-03T20:52:48Z")
Hi, here is 2 annoying issues I have: on the screen before the fight where its possible to select another team. When I select another team I sometimes have to wait over 1 minute (!!!) before Im able to use my controll… --- ## [Daily logon bonuses, seem to be resetting on its own](https://community.gemsofwar.com/t/daily-logon-bonuses-seem-to-be-resetting-on-its-own/5199)
**Author:** [@Synergy](https://community.gemsofwar.com/u/Synergy)\ **Replies:** 1\ **Last updated:** [April 3, 2016, 5:42pm UTC](https://community.gemsofwar.com/t/daily-logon-bonuses-seem-to-be-resetting-on-its-own/5199 "2016-04-03T17:42:10Z")
What you were expecting to happen, and what actually happened? logging in every day gets daily bonus, what seems to be happening and unsure why. Lately i thought i missed a login like 3 months ago, was like w/e then mi… --- ## [Treasure maps giving only 8 moves](https://community.gemsofwar.com/t/treasure-maps-giving-only-8-moves/5004)
**Author:** [@Lucky\_Skywalker](https://community.gemsofwar.com/u/Lucky_Skywalker)\ **Replies:** 8\ **Last updated:** [April 3, 2016, 4:40pm UTC](https://community.gemsofwar.com/t/treasure-maps-giving-only-8-moves/5004 "2016-04-03T16:40:45Z")
Hi, When I choose to play a treasure map, it says that I will be given 15 turns. Once I click on “use a map” i get to play but I’m given only 8 moves. Happens everytime I play a treasure map, and happens on Steam (Win10… --- ## [Problem with a task/ Problème avec une tâche](https://community.gemsofwar.com/t/problem-with-a-task-probleme-avec-une-tache/5134)
**Author:** [@Nomisath](https://community.gemsofwar.com/u/Nomisath)\ **Replies:** 11\ **Last updated:** [April 3, 2016, 9:57am UTC](https://community.gemsofwar.com/t/problem-with-a-task-probleme-avec-une-tache/5134 "2016-04-03T09:57:40Z")
Bonjour tout le monde ! Depuis la mise à jour d’hier sur Xbox One, j’ai une tâche qui me dit de “Remporter une bataille en utilisant trois unités à partir du même règne”. J’ai donc essayé de remporter une bataille avec… --- ## [Game crashes when opening glory chests](https://community.gemsofwar.com/t/game-crashes-when-opening-glory-chests/5159)
**Author:** [@Personette](https://community.gemsofwar.com/u/Personette)\ **Replies:** 2\ **Last updated:** [April 3, 2016, 6:10am UTC](https://community.gemsofwar.com/t/game-crashes-when-opening-glory-chests/5159 "2016-04-03T06:10:55Z")
This has happened to me three times in a row now (the last three times I opened glory chests), so it might be a bug instead of a random crash. What you were expecting to happen, and what actually happened? I expected t… --- ## [PS4 playing issues](https://community.gemsofwar.com/t/ps4-playing-issues/5163)
**Author:** [@raziel](https://community.gemsofwar.com/u/raziel)\ **Replies:** 1\ **Last updated:** [April 2, 2016, 9:41pm UTC](https://community.gemsofwar.com/t/ps4-playing-issues/5163 "2016-04-02T21:41:12Z")
Downloaded the new 1.0.8 update can’t access my guild I get an error message can’t play PvP I get error message and I can’t play my kingdom quest cause I get an error message was able to purchase gems so I can start vip … --- ## [Scrolling in Chat Zooms the World Map](https://community.gemsofwar.com/t/scrolling-in-chat-zooms-the-world-map/5147)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 0\ **Last updated:** [April 2, 2016, 3:10pm UTC](https://community.gemsofwar.com/t/scrolling-in-chat-zooms-the-world-map/5147 "2016-04-02T15:10:21Z")
What you were expecting to happen, and what actually happened? I was expecting the World Map to be locked down while I’m in global or guild chat. It is not. It can be seen zooming in and out in the background if I use t… --- ## [PSA: Leaving chat might fix game hitching](https://community.gemsofwar.com/t/psa-leaving-chat-might-fix-game-hitching/5128)
**Author:** [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Replies:** 1\ **Last updated:** [April 2, 2016, 12:58pm UTC](https://community.gemsofwar.com/t/psa-leaving-chat-might-fix-game-hitching/5128 "2016-04-02T12:58:20Z")
I play on mobile (iOS) and PC. Sometimes on mobile, the game freezes for 1-3 seconds, over and over, during matches and when going through menus. It started happening as of 1.0.9. When I get in this state, I can fix it b… --- ## [Frozen working correctly with Bone Dragon](https://community.gemsofwar.com/t/frozen-working-correctly-with-bone-dragon/4964)
**Author:** [@Freakynation76](https://community.gemsofwar.com/u/Freakynation76)\ **Replies:** 13\ **Last updated:** [March 28, 2016, 10:46am UTC](https://community.gemsofwar.com/t/frozen-working-correctly-with-bone-dragon/4964 "2016-03-28T10:46:22Z")
What you were expecting to happen, and what actually happened? It was down to Sheggra and my fully traited Bone Dragon. Sheggra was frozen and cast his spell and then took multiple turns. So is frozen working correctl… --- ## [Problem with a task](https://community.gemsofwar.com/t/problem-with-a-task/5133)
**Author:** [@Nomisath](https://community.gemsofwar.com/u/Nomisath)\ **Replies:** 4\ **Last updated:** [April 2, 2016, 10:30am UTC](https://community.gemsofwar.com/t/problem-with-a-task/5133 "2016-04-02T10:30:50Z")
Hi everyone, I’ve just installed the new patch on Xbox One, and I’m facing my first problem with it. There’s a task that says “Win a battle using 3 units from the same kingdom” (or something like that, my game isn’t in… --- ## [Xbox One horrendous team selection times](https://community.gemsofwar.com/t/xbox-one-horrendous-team-selection-times/5090)
**Author:** [@Horror](https://community.gemsofwar.com/u/Horror)\ **Replies:** 6\ **Last updated:** [April 2, 2016, 8:10am UTC](https://community.gemsofwar.com/t/xbox-one-horrendous-team-selection-times/5090 "2016-04-02T08:10:06Z")
Before the update, we could select any team from our team list. Now when we go to select a team, the last team used is already selected and has the troops of that team in the drop down menu. On the One, when you try an c… --- ## [PS4 version bugged out a bit after update](https://community.gemsofwar.com/t/ps4-version-bugged-out-a-bit-after-update/5112)
**Author:** [@dexterminator](https://community.gemsofwar.com/u/dexterminator)\ **Replies:** 4\ **Last updated:** [April 2, 2016, 12:47am UTC](https://community.gemsofwar.com/t/ps4-version-bugged-out-a-bit-after-update/5112 "2016-04-02T00:47:01Z")
Really liking the changes so far. Encountering a couple problems though. My PvP rank was reset to 15, also I bought the Sands of Time weapon pack (over an hour ago) and it has not become active yet. My bank account wa… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=96) [Next page](https://community.gemsofwar.com/c/support/10.md?page=98)