# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=94

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 95

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## [Early Victory (1 guy remains but I still won)](https://community.gemsofwar.com/t/early-victory-1-guy-remains-but-i-still-won/6194)

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**Author:** [@ExVasterist](https://community.gemsofwar.com/u/ExVasterist)\
**Replies:** 3\
**Last updated:** [May 2, 2016, 1:09am UTC](https://community.gemsofwar.com/t/early-victory-1-guy-remains-but-i-still-won/6194 "2016-05-02T01:09:49Z")

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What you were expecting to happen, and what actually happened? To fight the demon that was summoned after Dokkalfar was killed. Instead, the game calls victory even though I know I didn’t win. What are the steps to ma…

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## [Help getting lost data back on pc](https://community.gemsofwar.com/t/help-getting-lost-data-back-on-pc/6104)

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**Author:** [@buzzyking828](https://community.gemsofwar.com/u/buzzyking828)\
**Replies:** 4\
**Last updated:** [May 1, 2016, 7:21pm UTC](https://community.gemsofwar.com/t/help-getting-lost-data-back-on-pc/6104 "2016-05-01T19:21:34Z")

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can anyone help me get my data back on pc please

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## [Mechanist Class/ Sparkgrinder bug](https://community.gemsofwar.com/t/mechanist-class-sparkgrinder-bug/6152)

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**Author:** [@Katkill](https://community.gemsofwar.com/u/Katkill)\
**Replies:** 16\
**Last updated:** [May 1, 2016, 3:04am UTC](https://community.gemsofwar.com/t/mechanist-class-sparkgrinder-bug/6152 "2016-05-01T03:04:55Z")

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What you were expecting to happen, and what actually happened? Mechanist perk “Power Armor” does show your hero as a construct, but does not gain double attack and double armor when sparkgrinder performs his skill. Dev…

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## [Defence Victory Glory?](https://community.gemsofwar.com/t/defence-victory-glory/6166)

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**Author:** [@DanWhatever](https://community.gemsofwar.com/u/DanWhatever)\
**Replies:** 0\
**Last updated:** [April 30, 2016, 10:41pm UTC](https://community.gemsofwar.com/t/defence-victory-glory/6166 "2016-04-30T22:41:58Z")

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So it appears overnight, a couple of villainous reprobates attepmted to attack my base in tha6 quiet peaceful town of Grosh Nak. Never fear readers, for the wise scholar and noted diplomat of the region Gar Nok was on ha…

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## [Typo when building all-Blighted Lands team](https://community.gemsofwar.com/t/typo-when-building-all-blighted-lands-team/4541)

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**Author:** [@Elendil52](https://community.gemsofwar.com/u/Elendil52)\
**Replies:** 3\
**Last updated:** [April 30, 2016, 5:00am UTC](https://community.gemsofwar.com/t/typo-when-building-all-blighted-lands-team/4541 "2016-04-30T05:00:28Z")

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So I built a team of Blighted Lands troops to find out the kingdom bonus, and this happened: It says I only have 3 unique Blighted Lands troops, even though I clearly have (and get the bonus for) 4.

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## [Daily gems question](https://community.gemsofwar.com/t/daily-gems-question/6130)

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**Author:** [@irishfury187](https://community.gemsofwar.com/u/irishfury187)\
**Replies:** 3\
**Last updated:** [April 30, 2016, 2:27am UTC](https://community.gemsofwar.com/t/daily-gems-question/6130 "2016-04-30T02:27:15Z")

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So since this game has a stupid 2 gig patch that my Xbox is having trouble downloading I doubt I’ll be able to get on today, and if this continues at this rate doubt I’ll be able to get on tomorrow either, so did this s…

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## [Crescendo only gaining +! magic on casting](https://community.gemsofwar.com/t/crescendo-only-gaining-magic-on-casting/6113)

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**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\
**Replies:** 2\
**Last updated:** [April 29, 2016, 3:44pm UTC](https://community.gemsofwar.com/t/crescendo-only-gaining-magic-on-casting/6113 "2016-04-29T15:44:04Z")

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What you were expecting to happen, and what actually happened? Disc says gain +2 magic when casting. the weapon only gains +! What are the steps to make it happen again? Do you have any screenshots or video you want t…

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## [It seems I don't get any extra gold?](https://community.gemsofwar.com/t/it-seems-i-dont-get-any-extra-gold/6121)

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**Author:** [@Kittencutie](https://community.gemsofwar.com/u/Kittencutie)\
**Replies:** 4\
**Last updated:** [April 29, 2016, 3:43pm UTC](https://community.gemsofwar.com/t/it-seems-i-dont-get-any-extra-gold/6121 "2016-04-29T15:43:22Z")

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What you were expecting to happen, and what actually happened? Im doing Challenges (I have not checked this issue in any other battles yet) and check my gold before battle, say its 1000. I earn 286 from a Challenge. My…

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## [Treasure trophy ps4 bug!](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064)

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**Author:** [@Elleandra](https://community.gemsofwar.com/u/Elleandra)\
**Replies:** 11\
**Last updated:** [April 29, 2016, 3:01pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064 "2016-04-29T15:01:15Z")

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I was so happy, i finaly did it and where is my trophie WHERE ??? :cry: :cry: :cry: :sob: :sob: :sob: :rage: :rage: :rage: I already send i ticket for this problem and the answer ? “Oh, I’m sorry, I did not see tho…

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## [Treant's spell removes Entangled on use](https://community.gemsofwar.com/t/treants-spell-removes-entangled-on-use/6105)

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**Author:** [@Razzagor](https://community.gemsofwar.com/u/Razzagor)\
**Replies:** 8\
**Last updated:** [April 29, 2016, 8:23am UTC](https://community.gemsofwar.com/t/treants-spell-removes-entangled-on-use/6105 "2016-04-29T08:23:12Z")

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What you were expecting to happen, and what actually happened? -When using Treant’s spell if he is entangled i was expecting him to stay entangled, but instead he instantly removes this negative status What are the ste…

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## [Winters woe targeting 3rd troop](https://community.gemsofwar.com/t/winters-woe-targeting-3rd-troop/6063)

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**Author:** [@Mizrael](https://community.gemsofwar.com/u/Mizrael)\
**Replies:** 3\
**Last updated:** [April 29, 2016, 2:29am UTC](https://community.gemsofwar.com/t/winters-woe-targeting-3rd-troop/6063 "2016-04-29T02:29:15Z")

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the opponent hero just hit my 3rd troop twice in an arena battle with winters woe. if it’s not a generally known bug it might have been caused by the particular set up of my team. i had rock,who has already used his abil…

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## [(ps4) i want refund if](https://community.gemsofwar.com/t/ps4-i-want-refund-if/5883)

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**Author:** [@greenito](https://community.gemsofwar.com/u/greenito)\
**Replies:** 2\
**Last updated:** [April 28, 2016, 10:26pm UTC](https://community.gemsofwar.com/t/ps4-i-want-refund-if/5883 "2016-04-28T22:26:08Z")

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seriously, i want refund if you can’t fix the game for ps4… i happily spent over +$300 on this game, putting my free time to only play this game, i even temporary stopped other games 'cus I Love this game since puzzle…

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## [Home kingdom, hero and team bonus](https://community.gemsofwar.com/t/home-kingdom-hero-and-team-bonus/4802)

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**Author:** [@Sorae](https://community.gemsofwar.com/u/Sorae)\
**Replies:** 9\
**Last updated:** [April 28, 2016, 4:56pm UTC](https://community.gemsofwar.com/t/home-kingdom-hero-and-team-bonus/4802 "2016-04-28T16:56:38Z")

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What you were expecting to happen, and what actually happened? I thought that if you made your hero’s kingdom a home, then they would count as part of the troop to obtain the teams bonus. Unless I’m wrong, the hero does…

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## [Shop Text/UI Visible Behind Main Map](https://community.gemsofwar.com/t/shop-text-ui-visible-behind-main-map/6049)

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**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\
**Replies:** 4\
**Last updated:** [April 27, 2016, 2:21pm UTC](https://community.gemsofwar.com/t/shop-text-ui-visible-behind-main-map/6049 "2016-04-27T14:21:54Z")

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What you were expecting to happen, and what actually happened? I was expecting the shop to stay in the shop. It apparently decided it was tired of being cooped up in there and headed out to explore the world. Heading in…

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## [Revenge list broken](https://community.gemsofwar.com/t/revenge-list-broken/5264)

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**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\
**Replies:** 6\
**Last updated:** [April 27, 2016, 12:14am UTC](https://community.gemsofwar.com/t/revenge-list-broken/5264 "2016-04-27T00:14:47Z")

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Hittting the Revenvge button it used to be provide a blue dialog saying no one attacked lately. For some time instead it goes to the waiting animation with skull going circle and stuck that way endlessly.

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## [Goblin Ignores Stealth(Solution found)](https://community.gemsofwar.com/t/goblin-ignores-stealth-solution-found/6026)

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**Author:** [@Malkav](https://community.gemsofwar.com/u/Malkav)\
**Replies:** 4\
**Last updated:** [April 26, 2016, 4:17pm UTC](https://community.gemsofwar.com/t/goblin-ignores-stealth-solution-found/6026 "2016-04-26T16:17:36Z")

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Just a note to see if maybe a fix could be implemented. I had Tyri and two other troops remaining on my team. My opponent’s Hobgoblin fired off the spell Hack and Slash and the random damage component ignored Stealthy a…

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## [Errors that are annoying and its ruining this game](https://community.gemsofwar.com/t/errors-that-are-annoying-and-its-ruining-this-game/6003)

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**Author:** [@Bud00](https://community.gemsofwar.com/u/Bud00)\
**Replies:** 4\
**Last updated:** [April 26, 2016, 1:41pm UTC](https://community.gemsofwar.com/t/errors-that-are-annoying-and-its-ruining-this-game/6003 "2016-04-26T13:41:14Z")

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Ok I’ve recently got the Shadow dragon and put him in and lvl him up to 9 then boom hes gone in a match. Then says i don’t have him even if hes in my team. Next your accention and trait notification is buggy and only mis…

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## [Imp of Love not finding any target](https://community.gemsofwar.com/t/imp-of-love-not-finding-any-target/5904)

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**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\
**Replies:** 4\
**Last updated:** [April 26, 2016, 3:01am UTC](https://community.gemsofwar.com/t/imp-of-love-not-finding-any-target/5904 "2016-04-26T03:01:00Z")

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What you were expecting to happen, and what actually happened? Opponent team has full line up of 4 members. I used the Imp of Love ability, and received a message that it cannot find any target to Charm. This also happ…

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## [Eternal Flame Pack Purchase Error](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978)

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**Author:** [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\
**Replies:** 5\
**Last updated:** [April 26, 2016, 1:53am UTC](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978 "2016-04-26T01:53:46Z")

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What you were expecting to happen, and what actually happened? Clicked on Purchase for the Eternal Flame Pack in the shop but there was an error and I didn’t receive the items in the pack. My account was deducted the $1…

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## [Spring Imp not Winter?](https://community.gemsofwar.com/t/spring-imp-not-winter/5994)

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**Author:** [@Freakynation76](https://community.gemsofwar.com/u/Freakynation76)\
**Replies:** 5\
**Last updated:** [April 26, 2016, 12:29am UTC](https://community.gemsofwar.com/t/spring-imp-not-winter/5994 "2016-04-26T00:29:40Z")

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Just a general question, shouldn’t Winter Imp be out of chests and Spring Imps in chests now? I just pulled a Winter Imp.

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## [A possible Twin Maw Bug! (Sorted out)](https://community.gemsofwar.com/t/a-possible-twin-maw-bug-sorted-out/5986)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 2\
**Last updated:** [April 25, 2016, 9:43pm UTC](https://community.gemsofwar.com/t/a-possible-twin-maw-bug-sorted-out/5986 "2016-04-25T21:43:12Z")

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What you were expecting to happen, and what actually happened? I tried to use two maws in a team, when the first Maw uses his skill to devour an enemy troop, the 2nd one get locked with the lightning sign in the corner,…

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## [Level -1 is worth 59 gold](https://community.gemsofwar.com/t/level-1-is-worth-59-gold/5958)

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**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\
**Replies:** 24\
**Last updated:** [April 25, 2016, 2:49pm UTC](https://community.gemsofwar.com/t/level-1-is-worth-59-gold/5958 "2016-04-25T14:49:08Z")

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What you were expecting to happen, and what actually happened? Not this (helpful I know :p) What are the steps to make it happen again? …this Do you have any screenshots or video you want to share with us so we can s…

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## [Silence isn't supposed to drain mana](https://community.gemsofwar.com/t/silence-isnt-supposed-to-drain-mana/5972)

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**Author:** [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\
**Replies:** 0\
**Last updated:** [April 25, 2016, 11:17am UTC](https://community.gemsofwar.com/t/silence-isnt-supposed-to-drain-mana/5972 "2016-04-25T11:17:32Z")

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This was supposed to be changed in the ability rebalance, and since you fixed poison to take the last life point I’ll assume this is just another bug.

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## [Deleted Tyri, how to get it back? (If possible!)](https://community.gemsofwar.com/t/deleted-tyri-how-to-get-it-back-if-possible/5957)

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**Author:** [@ZeroCool1974](https://community.gemsofwar.com/u/ZeroCool1974)\
**Replies:** 4\
**Last updated:** [April 25, 2016, 8:39am UTC](https://community.gemsofwar.com/t/deleted-tyri-how-to-get-it-back-if-possible/5957 "2016-04-25T08:39:47Z")

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I deleted Tyri by accident, any chance to get it back?

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## [Strange hero ..crude club with 2 colours](https://community.gemsofwar.com/t/strange-hero-crude-club-with-2-colours/5944)

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**Author:** [@Alex89](https://community.gemsofwar.com/u/Alex89)\
**Replies:** 3\
**Last updated:** [April 24, 2016, 11:06pm UTC](https://community.gemsofwar.com/t/strange-hero-crude-club-with-2-colours/5944 "2016-04-24T23:06:30Z")

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What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p…

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## [Extra turn on 3 gem match](https://community.gemsofwar.com/t/extra-turn-on-3-gem-match/5936)

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**Author:** [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\
**Replies:** 3\
**Last updated:** [April 24, 2016, 8:37pm UTC](https://community.gemsofwar.com/t/extra-turn-on-3-gem-match/5936 "2016-04-24T20:37:22Z")

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It happens, but only at the top of the screen. I’ve seen a 3 gem match, new gems fall and extra turn. It seems to be matching with an off screen gem

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## [Challenge boards supposed to be non random?](https://community.gemsofwar.com/t/challenge-boards-supposed-to-be-non-random/5935)

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**Author:** [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\
**Replies:** 3\
**Last updated:** [April 24, 2016, 11:40am UTC](https://community.gemsofwar.com/t/challenge-boards-supposed-to-be-non-random/5935 "2016-04-24T11:40:37Z")

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None of the challenge boards are random. Each time you play a challenge the board always starts the same. Karakoth first challenge at 5 stars always has 2 easy 4 yellow matches for example.

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## [Maxing Kindom Levels does not give me the bonuses](https://community.gemsofwar.com/t/maxing-kindom-levels-does-not-give-me-the-bonuses/5768)

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**Author:** [@Virginia1984](https://community.gemsofwar.com/u/Virginia1984)\
**Replies:** 14\
**Last updated:** [April 24, 2016, 10:53am UTC](https://community.gemsofwar.com/t/maxing-kindom-levels-does-not-give-me-the-bonuses/5768 "2016-04-24T10:53:08Z")

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I just finished Karakoth last night ( Level 10 ) and did not receive the bonus 1 + Magic on my Hero weapon cards. :pensive: I hope all kingdoms gets checked for this issue. Please help me get the bonus magic I’m owed.

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## [Thieving Guild Task Bug and an Angry Mob](https://community.gemsofwar.com/t/thieving-guild-task-bug-and-an-angry-mob/5919)

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**Author:** [@Malkav](https://community.gemsofwar.com/u/Malkav)\
**Replies:** 6\
**Last updated:** [April 24, 2016, 1:39am UTC](https://community.gemsofwar.com/t/thieving-guild-task-bug-and-an-angry-mob/5919 "2016-04-24T01:39:30Z")

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In Darkfall guild, I went to finish out an Exploration task. There was about 240 gold remaining for completion. I contributed the gold and then received this error: Followed by this error: The task was gone when …

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## [Need help players invite not working ps4](https://community.gemsofwar.com/t/need-help-players-invite-not-working-ps4/5918)

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**Author:** [@waylander63](https://community.gemsofwar.com/u/waylander63)\
**Replies:** 1\
**Last updated:** [April 23, 2016, 10:38pm UTC](https://community.gemsofwar.com/t/need-help-players-invite-not-working-ps4/5918 "2016-04-23T22:38:20Z")

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Hi I hope someone can help I had a screen shot with a players invite code sent to me this afternoon,now i’ve tried to input it but it changes once I do. The invite code is DELECROIX\_3YZZ but it shows as DELECROI\*\*\*YZZ

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