# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=93

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 94

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## [BD bug - skill doesnt scale with last enemy armor](https://community.gemsofwar.com/t/bd-bug-skill-doesnt-scale-with-last-enemy-armor/6457)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 7\
**Last updated:** [May 10, 2016, 11:08am UTC](https://community.gemsofwar.com/t/bd-bug-skill-doesnt-scale-with-last-enemy-armor/6457 "2016-05-10T11:08:52Z")

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What actually happened? He doesnt scale his skill on the last enemy armor, and create just 6 skulls. However he removes the armor from the last enemy. Cheers, Eika

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## [\[Unintentionnal Spoiler\] Where's my Y\*\*\* gone?](https://community.gemsofwar.com/t/unintentionnal-spoiler-wheres-my-y-gone/6555)

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**Author:** [@DanWhatever](https://community.gemsofwar.com/u/DanWhatever)\
**Replies:** 9\
**Last updated:** [May 10, 2016, 2:02am UTC](https://community.gemsofwar.com/t/unintentionnal-spoiler-wheres-my-y-gone/6555 "2016-05-10T02:02:34Z")

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What you were expecting to happen, and what actually happened? I was in the Event Chest section, when the otems I could win included a Yeti. I don’t have one but am an open minded kinda guy. Blue/Brown, game text was “S…

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## [Sacrificial Priest summon visual bug and Abhorath stat bug](https://community.gemsofwar.com/t/sacrificial-priest-summon-visual-bug-and-abhorath-stat-bug/6556)

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**Author:** [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Replies:** 5\
**Last updated:** [May 9, 2016, 5:09pm UTC](https://community.gemsofwar.com/t/sacrificial-priest-summon-visual-bug-and-abhorath-stat-bug/6556 "2016-05-09T17:09:05Z")

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What you were expecting to happen, and what actually happened? What I expected: The summon would not have any traits and no mana. What happened: The summon still had the previous troop’s trait tabs, and some mana fil…

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## [There is a bug with Dust Devil?](https://community.gemsofwar.com/t/there-is-a-bug-with-dust-devil/6561)

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**Author:** [@illusion](https://community.gemsofwar.com/u/illusion)\
**Replies:** 3\
**Last updated:** [May 9, 2016, 5:06pm UTC](https://community.gemsofwar.com/t/there-is-a-bug-with-dust-devil/6561 "2016-05-09T17:06:06Z")

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What you were expecting to happen, and what actually happened? Dust devil is bugged because it doesn’t hit for 5 all monsters, the last guy showed a hit of 2 instead of 5… As u can see there is still a monster left and …

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## [Weird Guild Task Refunded Incorrectly](https://community.gemsofwar.com/t/weird-guild-task-refunded-incorrectly/6537)

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**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Replies:** 1\
**Last updated:** [May 9, 2016, 4:40am UTC](https://community.gemsofwar.com/t/weird-guild-task-refunded-incorrectly/6537 "2016-05-09T04:40:47Z")

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I am not quite sure why this refund occurred, but it doesn’t do what it says it does. This reimbursement of the task gave 12 glory instead of 12 glory keys. I checked my glory key count before and after this task with th…

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## [Tried playing on my phone and the colors are all messed up](https://community.gemsofwar.com/t/tried-playing-on-my-phone-and-the-colors-are-all-messed-up/1211)

<div class="topic-metadata">

**Author:** [@ZIGS](https://community.gemsofwar.com/u/ZIGS)\
**Replies:** 4\
**Last updated:** [May 8, 2016, 7:31pm UTC](https://community.gemsofwar.com/t/tried-playing-on-my-phone-and-the-colors-are-all-messed-up/1211 "2016-05-08T19:31:50Z")

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So I got a new phone (bq aquaris M5) and decided to try Gems of War on it. The game works fine but the colors are really weird, like they are corrupted. Any idea what could be the problem?

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## [Account linking](https://community.gemsofwar.com/t/account-linking/6506)

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**Author:** [@Teddy](https://community.gemsofwar.com/u/Teddy)\
**Replies:** 9\
**Last updated:** [May 8, 2016, 3:34pm UTC](https://community.gemsofwar.com/t/account-linking/6506 "2016-05-08T15:34:42Z")

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How do I link my acct to a new device when I don’t have the old one?

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## [Dokkalfar summon help please](https://community.gemsofwar.com/t/dokkalfar-summon-help-please/6491)

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**Author:** [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\
**Replies:** 9\
**Last updated:** [May 8, 2016, 10:12am UTC](https://community.gemsofwar.com/t/dokkalfar-summon-help-please/6491 "2016-05-08T10:12:40Z")

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Did they already buff summons? A level 12 dokkalfar summons a level 10 giant spider. I did not know that until i used it for testing. Here is the problem i have with this summon. The level 10 giant spider summons a level…

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## [Cant cast spell on Arena](https://community.gemsofwar.com/t/cant-cast-spell-on-arena/6421)

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**Author:** [@oldfarter](https://community.gemsofwar.com/u/oldfarter)\
**Replies:** 1\
**Last updated:** [May 8, 2016, 9:28am UTC](https://community.gemsofwar.com/t/cant-cast-spell-on-arena/6421 "2016-05-08T09:28:51Z")

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What you were expecting to happen, and what actually happened? Started Arena (with random creatures, not pvp) battles, won some. On 3-4th game, after some moves (probably I even cast some spells) with no particular rea…

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## [The Daemonomicon only spawns Cthyryzyx, Abhorath, and Quasit](https://community.gemsofwar.com/t/the-daemonomicon-only-spawns-cthyryzyx-abhorath-and-quasit/6232)

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**Author:** [@Bunny](https://community.gemsofwar.com/u/Bunny)\
**Replies:** 10\
**Last updated:** [May 7, 2016, 9:12pm UTC](https://community.gemsofwar.com/t/the-daemonomicon-only-spawns-cthyryzyx-abhorath-and-quasit/6232 "2016-05-07T21:12:37Z")

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So when I use Daemonomicon it says it can spawn any random daemon so I am expecting to get any of the daemons in the troop list including ones like gorgotha and infernal king. When I use the Daemonomicon it only picks fr…

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## [Changing user name](https://community.gemsofwar.com/t/changing-user-name/2953)

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**Author:** [@teasel](https://community.gemsofwar.com/u/teasel)\
**Replies:** 26\
**Last updated:** [May 7, 2016, 1:58am UTC](https://community.gemsofwar.com/t/changing-user-name/2953 "2016-05-07T01:58:59Z")

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well i’m not sure this is supposed to go here but it’s not really a support question anyway back when i started the game i just picked the default name without thinking much about it, now i’ve been playing for a week an…

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## [Treasure Chest Summary Sceen Shows Incorrect Quantities](https://community.gemsofwar.com/t/treasure-chest-summary-sceen-shows-incorrect-quantities/6263)

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**Author:** [@SNAPE2012](https://community.gemsofwar.com/u/SNAPE2012)\
**Replies:** 5\
**Last updated:** [May 6, 2016, 11:52pm UTC](https://community.gemsofwar.com/t/treasure-chest-summary-sceen-shows-incorrect-quantities/6263 "2016-05-06T23:52:04Z")

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After opening multiple chests at a single time, the summary screen shows the incorrect quantity for any items won where the quantity is more than 1. You have to use the formula ( (ITEM / 2) + 1) to see the correct quant…

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## [Don't check the forums (more likely minimize) during loading](https://community.gemsofwar.com/t/dont-check-the-forums-more-likely-minimize-during-loading/5902)

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**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\
**Replies:** 8\
**Last updated:** [May 6, 2016, 6:37pm UTC](https://community.gemsofwar.com/t/dont-check-the-forums-more-likely-minimize-during-loading/5902 "2016-05-06T18:37:49Z")

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I think I posted this error before but could not find it What you were expecting to happen, and what actually happened? Play a game What are the steps to make it happen again? Go to another app during the load screen …

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## [Issues with guild tasks](https://community.gemsofwar.com/t/issues-with-guild-tasks/6380)

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**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Replies:** 3\
**Last updated:** [May 6, 2016, 12:33am UTC](https://community.gemsofwar.com/t/issues-with-guild-tasks/6380 "2016-05-06T00:33:17Z")

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This is the second time it has given me this error message in the past 5 minutes. First time I tried to complete the 12 glory key task ( No keys were in my inventory afterwards) The screenshot was after trying to com…

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## [Logging In Error?](https://community.gemsofwar.com/t/logging-in-error/6293)

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**Author:** [@Malkav](https://community.gemsofwar.com/u/Malkav)\
**Replies:** 49\
**Last updated:** [May 5, 2016, 2:06pm UTC](https://community.gemsofwar.com/t/logging-in-error/6293 "2016-05-05T14:06:53Z")

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Is anyone having trouble logging in on the PC/Mobile side? I keep getting a Support message with the suggestion to close the game and restart.

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## [Staff of Madness Doesn't Steal Stats on Kill](https://community.gemsofwar.com/t/staff-of-madness-doesnt-steal-stats-on-kill/6158)

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**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\
**Replies:** 5\
**Last updated:** [May 5, 2016, 1:32pm UTC](https://community.gemsofwar.com/t/staff-of-madness-doesnt-steal-stats-on-kill/6158 "2016-05-05T13:32:01Z")

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What you were expecting to happen, and what actually happened? Sometimes it doesn’t steal from the dying troop, sometimes it doesn’t steal from any of them. I expected it to at least steal from the survivors. What are …

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## [Server swallowed the Great Maw (SOLVED)](https://community.gemsofwar.com/t/server-swallowed-the-great-maw-solved/6356)

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**Author:** [@CSZ](https://community.gemsofwar.com/u/CSZ)\
**Replies:** 2\
**Last updated:** [May 5, 2016, 12:48pm UTC](https://community.gemsofwar.com/t/server-swallowed-the-great-maw-solved/6356 "2016-05-05T12:48:01Z")

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My friend has recently drawn his first Great Maw. After the little server problems he lost that Great Maw. I told him to raise a support ticket, but for some reason, that message never got sent no matter what he did. Any…

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## [Staff of madness graphical glitch?](https://community.gemsofwar.com/t/staff-of-madness-graphical-glitch/6355)

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**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Replies:** 0\
**Last updated:** [May 5, 2016, 8:21am UTC](https://community.gemsofwar.com/t/staff-of-madness-graphical-glitch/6355 "2016-05-05T08:21:27Z")

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First of all, Gordie, uuuuuugggghhhh for your defense team. With that out of my system… What you were expecting to happen, and what actually happened? Look at the colors of Staff of Madness in the two screenshots. Red/…

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## [\[BUG\] Undead Bonus not activating with Necromancer](https://community.gemsofwar.com/t/bug-undead-bonus-not-activating-with-necromancer/6354)

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**Author:** [@Albin](https://community.gemsofwar.com/u/Albin)\
**Replies:** 3\
**Last updated:** [May 5, 2016, 7:05am UTC](https://community.gemsofwar.com/t/bug-undead-bonus-not-activating-with-necromancer/6354 "2016-05-05T07:05:52Z")

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Well, I have a team that has two Undead in it (Sunweaver and Skeleros), and so, I picked up Necromancer so that I could give them the perks of Undead Bond and pick up that +1 Magic bonus for being an Undead Captain when …

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## [Level 1 Player Defeats Level 595 Player (Revenge Bug?)](https://community.gemsofwar.com/t/level-1-player-defeats-level-595-player-revenge-bug/5859)

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**Author:** [@Edu-M](https://community.gemsofwar.com/u/Edu-M)\
**Replies:** 29\
**Last updated:** [May 5, 2016, 3:13am UTC](https://community.gemsofwar.com/t/level-1-player-defeats-level-595-player-revenge-bug/5859 "2016-05-05T03:13:06Z")

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Had a Revenge match a day or so ago against fengyeye233. Congrats fengy, you managed to get past my awesome Goblin Team while you just started the game at Level 1. If we are having a revenge match are we fighting aga…

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## [\[Bug report\] Failed treasure hunt](https://community.gemsofwar.com/t/bug-report-failed-treasure-hunt/6318)

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**Author:** [@Trinnexx](https://community.gemsofwar.com/u/Trinnexx)\
**Replies:** 1\
**Last updated:** [May 5, 2016, 12:39am UTC](https://community.gemsofwar.com/t/bug-report-failed-treasure-hunt/6318 "2016-05-05T00:39:30Z")

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Upon completion of a treasure hunt my client returned to the overworld view and began showing the loading icon. The loading was frozen for quite a long time forcing me to close and re-run the client. Upon returning I di…

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## [Daily Login Bonus reseted](https://community.gemsofwar.com/t/daily-login-bonus-reseted/6307)

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**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\
**Replies:** 3\
**Last updated:** [May 4, 2016, 5:07pm UTC](https://community.gemsofwar.com/t/daily-login-bonus-reseted/6307 "2016-05-04T17:07:53Z")

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During today’s little server issues, I managed to log in but couldn’t do anything. Afterward, when I came back to collect my Kingdom incomes, I didn’t get the daily login screen, but directly got the reward in my mail i…

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## [Didn't get guild bonus for daily reward](https://community.gemsofwar.com/t/didnt-get-guild-bonus-for-daily-reward/6306)

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**Author:** [@Elendil52](https://community.gemsofwar.com/u/Elendil52)\
**Replies:** 0\
**Last updated:** [May 4, 2016, 4:41pm UTC](https://community.gemsofwar.com/t/didnt-get-guild-bonus-for-daily-reward/6306 "2016-05-04T16:41:48Z")

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What you were expecting to happen, and what actually happened? I’m Platinum I with my guild right now, so I should have gotten 60% extra, for a total of 800 gold. I only got 500. I think this is due to the server issues…

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## [Herald of Chaos Mechanics not working properly](https://community.gemsofwar.com/t/herald-of-chaos-mechanics-not-working-properly/6282)

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**Author:** [@Havoc](https://community.gemsofwar.com/u/Havoc)\
**Replies:** 0\
**Last updated:** [May 4, 2016, 3:26am UTC](https://community.gemsofwar.com/t/herald-of-chaos-mechanics-not-working-properly/6282 "2016-05-04T03:26:06Z")

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What you were expecting to happen, and what actually happened? From reading the text I assumed the “remove X from a random skill” would randomly effect att, armor, health, or magic. However if the RNG rolls health or ar…

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## [GAR'NOK ORCLORD Bug Found](https://community.gemsofwar.com/t/garnok-orclord-bug-found/6261)

<div class="topic-metadata">

**Author:** [@SNAPE2012](https://community.gemsofwar.com/u/SNAPE2012)\
**Replies:** 1\
**Last updated:** [May 3, 2016, 9:49pm UTC](https://community.gemsofwar.com/t/garnok-orclord-bug-found/6261 "2016-05-03T21:49:09Z")

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When GAR’NOK gets to level 20, The “ORCLORD” trait does not work correctly! Instead of summoning a level 23 ORC, he summons a level 15 ORC. I am on XB1 platform, but may impact other platforms as well.

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## [Can't connect to global chat (Android)](https://community.gemsofwar.com/t/cant-connect-to-global-chat-android/6260)

<div class="topic-metadata">

**Author:** [@captain\_video](https://community.gemsofwar.com/u/captain_video)\
**Replies:** 0\
**Last updated:** [May 3, 2016, 7:44pm UTC](https://community.gemsofwar.com/t/cant-connect-to-global-chat-android/6260 "2016-05-03T19:44:44Z")

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What you were expecting to happen, and what actually happened? Title says it all. My phone alt can no longer chat with her guild because the chat isn’t working. Been like this for 4-5 days now. I thought it might hav…

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## [Weekly Stats Not Resetting](https://community.gemsofwar.com/t/weekly-stats-not-resetting/6259)

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**Author:** [@Letholdus](https://community.gemsofwar.com/u/Letholdus)\
**Replies:** 1\
**Last updated:** [May 3, 2016, 7:19pm UTC](https://community.gemsofwar.com/t/weekly-stats-not-resetting/6259 "2016-05-03T19:19:31Z")

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My weekly guild trophy stats have not reset as usually takes place on Mondays. Additionally, I am not receiving any of the guild rewards from the tasks that have been completed this week. Anyone else ever had this occu…

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## [News Wrong Again](https://community.gemsofwar.com/t/news-wrong-again/6257)

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**Author:** [@ruzin](https://community.gemsofwar.com/u/ruzin)\
**Replies:** 2\
**Last updated:** [May 3, 2016, 6:56pm UTC](https://community.gemsofwar.com/t/news-wrong-again/6257 "2016-05-03T18:56:18Z")

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Your news section on PS4 is wrong again. It mentions Baerbaruis (sp) and another troop that aren’t in the shop at all.

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## [Patch 1.0.85 Bugs - XB1](https://community.gemsofwar.com/t/patch-1-0-85-bugs-xb1/5212)

<div class="topic-metadata">

**Author:** [@stormbarrier](https://community.gemsofwar.com/u/stormbarrier)\
**Replies:** 70\
**Last updated:** [May 2, 2016, 4:42pm UTC](https://community.gemsofwar.com/t/patch-1-0-85-bugs-xb1/5212 "2016-05-02T16:42:08Z")

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Here is a list of bugs that I’ve noticed. Some have already been mentioned, but I wanted to include everything I’ve seen in one place so I can submit a link to this topic to 505 support. Feel free to add. Tasks “Equi…

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## [Minor display issue](https://community.gemsofwar.com/t/minor-display-issue/6199)

<div class="topic-metadata">

**Author:** [@xelex](https://community.gemsofwar.com/u/xelex)\
**Replies:** 1\
**Last updated:** [May 2, 2016, 2:57am UTC](https://community.gemsofwar.com/t/minor-display-issue/6199 "2016-05-02T02:57:08Z")

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Nothing major, I went to donate at the guild and saw that the number overlaps with the gold when it’s high

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