# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=92 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 93 --- ## [Fenrir Glory chest has wrong Traitstone](https://community.gemsofwar.com/t/fenrir-glory-chest-has-wrong-traitstone/6944)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 3\ **Last updated:** [May 17, 2016, 6:06pm UTC](https://community.gemsofwar.com/t/fenrir-glory-chest-has-wrong-traitstone/6944 "2016-05-17T18:06:13Z")
@Nex, @Mr.Strange, @Foresti For the Glory Chest this week, Fenrir is currently coming with Arcane Forest (Green/Brown) instead of Arcane Swamp (Blue/Green). This was on the PS4, so I don’t know how it is on the XB1 but… --- ## [Poison Master blows up the board without green gems](https://community.gemsofwar.com/t/poison-master-blows-up-the-board-without-green-gems/6915)
**Author:** [@Bobomb](https://community.gemsofwar.com/u/Bobomb)\ **Replies:** 3\ **Last updated:** [May 17, 2016, 3:23pm UTC](https://community.gemsofwar.com/t/poison-master-blows-up-the-board-without-green-gems/6915 "2016-05-17T15:23:24Z")
What you were expecting to happen, and what actually happened? Opponent’s Poison Master to blow up only Green Gems (there was only 1 on the board) What are the steps to make it happen again? Run into Poison Master, tu… --- ## [Dissappearing souls, please help!](https://community.gemsofwar.com/t/dissappearing-souls-please-help/6934)
**Author:** [@Lucky\_Skywalker](https://community.gemsofwar.com/u/Lucky_Skywalker)\ **Replies:** 1\ **Last updated:** [May 17, 2016, 8:00am UTC](https://community.gemsofwar.com/t/dissappearing-souls-please-help/6934 "2016-05-17T08:00:52Z")
Hello, I was playing yesterday and I had about 20k souls. Then I fully upgraded the guardian hero class so I spent 4k more or less. When I logged in today, I’ve seen my souls are gone and I have 300 souls only. What can… --- ## [I lost over 30,000 souls out of nowhere](https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920)
**Author:** [@GREEK-13](https://community.gemsofwar.com/u/GREEK-13)\ **Replies:** 2\ **Last updated:** [May 17, 2016, 2:18am UTC](https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920 "2016-05-17T02:18:27Z")
So, I’m a bit of a hoarder, and have been playing quite a bit of arena lately to farm souls. I had around 35,000 souls last time I checked. A minute ago, I was looking at upgrading a class, and noticed that I had only a … --- ## [Lost Glory Chests with Server Issue](https://community.gemsofwar.com/t/lost-glory-chests-with-server-issue/6568)
**Author:** [@PinkMooNinja](https://community.gemsofwar.com/u/PinkMooNinja)\ **Replies:** 2\ **Last updated:** [May 16, 2016, 11:53pm UTC](https://community.gemsofwar.com/t/lost-glory-chests-with-server-issue/6568 "2016-05-16T23:53:40Z")
What you were expecting to happen, and what actually happened? I was expecting to crack open my glory chests and instead my connection was interrupted and I wasn’t able to. What are the steps to make it happen again? … --- ## [Game stuck on "Loading Hero" iOS](https://community.gemsofwar.com/t/game-stuck-on-loading-hero-ios/6023)
**Author:** [@Nytmair](https://community.gemsofwar.com/u/Nytmair)\ **Replies:** 16\ **Last updated:** [May 16, 2016, 7:47pm UTC](https://community.gemsofwar.com/t/game-stuck-on-loading-hero-ios/6023 "2016-05-16T19:47:50Z")
What you were expecting to happen, and what actually happened? The game to load- it did not. What are the steps to make it happen again? Open the app… Do you have any screenshots or video you want to share with us so… --- ## [Lost all my teams](https://community.gemsofwar.com/t/lost-all-my-teams/6904)
**Author:** [@chiborg](https://community.gemsofwar.com/u/chiborg)\ **Replies:** 0\ **Last updated:** [May 16, 2016, 5:29pm UTC](https://community.gemsofwar.com/t/lost-all-my-teams/6904 "2016-05-16T17:29:57Z")
After the last reset all my troop combinations were empty, I have to rebuild them. The troops themselves and my other resources are fine. Any way to get the troop combinations back? --- ## [I lose all souls. Do you know why?](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891)
**Author:** [@did85](https://community.gemsofwar.com/u/did85)\ **Replies:** 15\ **Last updated:** [May 16, 2016, 4:43pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891 "2016-05-16T16:43:37Z")
Hello, I would like to increase the level of the new card by using souls. But I see my counter to 260 souls. The last monday my account had 99 000 souls. Do you thing the counter reset if I exceed 99 999 souls ? Tha… --- ## [Can't select Naga Queen](https://community.gemsofwar.com/t/cant-select-naga-queen/6886)
**Author:** [@Cell](https://community.gemsofwar.com/u/Cell)\ **Replies:** 9\ **Last updated:** [May 16, 2016, 4:37pm UTC](https://community.gemsofwar.com/t/cant-select-naga-queen/6886 "2016-05-16T16:37:57Z")
Every time I select the Naga Queen reward pack it opens up the Marilith pack (which also opens up itself) is there no way to obtain the Naga Queen? --- ## [Maralith not doing True Damage](https://community.gemsofwar.com/t/maralith-not-doing-true-damage/6892)
**Author:** [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Replies:** 1\ **Last updated:** [May 16, 2016, 4:27pm UTC](https://community.gemsofwar.com/t/maralith-not-doing-true-damage/6892 "2016-05-16T16:27:32Z")
I believe the devs know about this, but just incase this helps… What you were expecting to happen, and what actually happened? Maralith should be doing true damage. She only does normal damage. What are the steps to m… --- ## [Reward Chest Error](https://community.gemsofwar.com/t/reward-chest-error/6887)
**Author:** [@Hairyskinback](https://community.gemsofwar.com/u/Hairyskinback)\ **Replies:** 2\ **Last updated:** [May 16, 2016, 3:10pm UTC](https://community.gemsofwar.com/t/reward-chest-error/6887 "2016-05-16T15:10:01Z")
What you were expecting to happen, and what actually happened? 300 Glory chest give the troop shown but instead 400 glory charged and Marilith given What are the steps to make it happen again? None I don’t want a thir… --- ## [Game has dark screen after my screen saver comes on](https://community.gemsofwar.com/t/game-has-dark-screen-after-my-screen-saver-comes-on/6882)
**Author:** [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\ **Replies:** 0\ **Last updated:** [May 16, 2016, 1:41pm UTC](https://community.gemsofwar.com/t/game-has-dark-screen-after-my-screen-saver-comes-on/6882 "2016-05-16T13:41:01Z")
What you were expecting to happen, and what actually happened? I expected that when i came back to my computer, i could finish my match on GOW. when i got back to my computer, the game showed a black screen, i could cl… --- ## [Bultauros the pony](https://community.gemsofwar.com/t/bultauros-the-pony/6880)
**Author:** [@wskill](https://community.gemsofwar.com/u/wskill)\ **Replies:** 0\ **Last updated:** [May 16, 2016, 1:16pm UTC](https://community.gemsofwar.com/t/bultauros-the-pony/6880 "2016-05-16T13:16:32Z")
Is it just me or is this card extremely weak? Its like hes trying to be rowanne but failing like efg. I think he should have a buff making his scaling 1:1 instead of 2:1, rowanne is still stronger than him then but atl… --- ## [Green Seer not Green Slime in this weeks Event Chest? - 10th May](https://community.gemsofwar.com/t/green-seer-not-green-slime-in-this-weeks-event-chest-10th-may/6582)
**Author:** [@GemsOfWar](https://community.gemsofwar.com/u/GemsOfWar)\ **Replies:** 3\ **Last updated:** [May 16, 2016, 6:24am UTC](https://community.gemsofwar.com/t/green-seer-not-green-slime-in-this-weeks-event-chest-10th-may/6582 "2016-05-16T06:24:17Z")
I bought two lots of x50 event chests today to try and ascend Abhorath and Green Slime to mythic So that was quite a few gems spent I got a lot of Green Seers - Not sure the exact amount but would guess at least 7 in t… --- ## [Error messages opening Vip chests](https://community.gemsofwar.com/t/error-messages-opening-vip-chests/6846)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 7\ **Last updated:** [May 16, 2016, 6:14am UTC](https://community.gemsofwar.com/t/error-messages-opening-vip-chests/6846 "2016-05-16T06:14:27Z")
What you were expecting to happen, and what actually happened? Tried opening Vip chests, gave me an error message twice What are the steps to make it happen again? Open another chest Do you have any screenshots or vi… --- ## [\[BUG\] Enemy Blade Dancer made me set my team on fire](https://community.gemsofwar.com/t/bug-enemy-blade-dancer-made-me-set-my-team-on-fire/6220)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 16\ **Last updated:** [May 15, 2016, 11:35am UTC](https://community.gemsofwar.com/t/bug-enemy-blade-dancer-made-me-set-my-team-on-fire/6220 "2016-05-15T11:35:31Z")
What you were expecting to happen, and what actually happened? I was playing with my Goblin team on PvP. That is Goblin Rocket (lv 19, all others lv 18), Boar Rider, Goblin Shaman and Hobgoblin, in that order from top t… --- ## [Game loads & freezes after clearing a challenge almost every time!](https://community.gemsofwar.com/t/game-loads-freezes-after-clearing-a-challenge-almost-every-time/6565)
**Author:** [@illusion](https://community.gemsofwar.com/u/illusion)\ **Replies:** 6\ **Last updated:** [May 15, 2016, 4:32am UTC](https://community.gemsofwar.com/t/game-loads-freezes-after-clearing-a-challenge-almost-every-time/6565 "2016-05-15T04:32:56Z")
What you were expecting to happen, and what actually happened? Title sums it up, pls fix! I have to reboot game every challenge. What are the steps to make it happen again? Do you have any screenshots or video you wan… --- ## [Gold/Trophy reset 2 times in two days?](https://community.gemsofwar.com/t/gold-trophy-reset-2-times-in-two-days/6558)
**Author:** [@mkshandley](https://community.gemsofwar.com/u/mkshandley)\ **Replies:** 5\ **Last updated:** [May 13, 2016, 11:12pm UTC](https://community.gemsofwar.com/t/gold-trophy-reset-2-times-in-two-days/6558 "2016-05-13T23:12:13Z")
What you were expecting to happen, and what actually happened? I reset yesterday except pvp but gold /trophy went 0/0 and today it all resets again to 0/0 and pvp reset finally What are the steps to make it happen agai… --- ## [Reset days changed? answer given/solved](https://community.gemsofwar.com/t/reset-days-changed-answer-given-solved/6530)
**Author:** [@mkshandley](https://community.gemsofwar.com/u/mkshandley)\ **Replies:** 16\ **Last updated:** [May 13, 2016, 11:05pm UTC](https://community.gemsofwar.com/t/reset-days-changed-answer-given-solved/6530 "2016-05-13T23:05:09Z")
What you were expecting to happen, and what actually happened? I expected to reset tomorrow as I always have since started playing game but I have already reset in gold/trophy but my pvp rank still shows rank 1 What ar… --- ## [Quasit bug maybe](https://community.gemsofwar.com/t/quasit-bug-maybe/6722)
**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Replies:** 8\ **Last updated:** [May 12, 2016, 8:37pm UTC](https://community.gemsofwar.com/t/quasit-bug-maybe/6722 "2016-05-12T20:37:14Z")
What you were expecting to happen, and what actually happened? Playing around with 2 quasits in my team (don’t judge me) and I couldn’t kill any troop using their ability. Any time the ability would reduce opponents he… --- ## [Moloch's Suppression Trait totally working fine (Disregard)](https://community.gemsofwar.com/t/molochs-suppression-trait-totally-working-fine-disregard/6726)
**Author:** [@Velarus](https://community.gemsofwar.com/u/Velarus)\ **Replies:** 4\ **Last updated:** [May 12, 2016, 6:05pm UTC](https://community.gemsofwar.com/t/molochs-suppression-trait-totally-working-fine-disregard/6726 "2016-05-12T18:05:13Z")
I just finished saving for Moloch’s final trait, Suppression, and it does not appear to be functioning. I’ve tried sample teams using a single copy of Moloch, even multiple copies, and I can’t seem to find a circumstanc… --- ## [Chat Servers Buggy Today?](https://community.gemsofwar.com/t/chat-servers-buggy-today/6727)
**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\ **Replies:** 0\ **Last updated:** [May 12, 2016, 4:46pm UTC](https://community.gemsofwar.com/t/chat-servers-buggy-today/6727 "2016-05-12T16:46:32Z")
Is anybody else noticing a problem with the chat servers today? I keep getting asked if I want to join the global chat, then receive an error stating they can’t reach the servers. When I do manage to get the chat conne… --- ## [Class's army problem](https://community.gemsofwar.com/t/classs-army-problem/6645)
**Author:** [@Guru](https://community.gemsofwar.com/u/Guru)\ **Replies:** 12\ **Last updated:** [May 11, 2016, 4:21pm UTC](https://community.gemsofwar.com/t/classs-army-problem/6645 "2016-05-11T16:21:34Z")
Ho fatto 250 vittorie con la classe attiva e mi dice che l’ascia speciale sbloccata mi è stata inviata alla cassetta si posta. Ma non c’è da nessuna parte. --- ## [Soothsayer-no target progress block](https://community.gemsofwar.com/t/soothsayer-no-target-progress-block/2387)
**Author:** [@Epshiluss](https://community.gemsofwar.com/u/Epshiluss)\ **Replies:** 4\ **Last updated:** [May 10, 2016, 10:48pm UTC](https://community.gemsofwar.com/t/soothsayer-no-target-progress-block/2387 "2016-05-10T22:48:48Z")
What you were expecting to happen, and what actually happened? Expecting- use ability. No purple gems on board- no target icon pops up with red sad face icon Actual- game hangs as its expecting you to select a purple g… --- ## [Can we make people's gold/trophies reset at a uniform time?](https://community.gemsofwar.com/t/can-we-make-peoples-gold-trophies-reset-at-a-uniform-time/6534)
**Author:** [@DemonicDraco](https://community.gemsofwar.com/u/DemonicDraco)\ **Replies:** 9\ **Last updated:** [May 10, 2016, 8:23pm UTC](https://community.gemsofwar.com/t/can-we-make-peoples-gold-trophies-reset-at-a-uniform-time/6534 "2016-05-10T20:23:23Z")
It’s really weird as a guild leader tryin to see how everyone is doin for the week when people reset at different seemingly random times throughout sun/mon… why can’t it just switch over at 8am the day the new event troo… --- ## [PS4 GoW no reears for taks completed](https://community.gemsofwar.com/t/ps4-gow-no-reears-for-taks-completed/5126)
**Author:** [@rjhotchkin](https://community.gemsofwar.com/u/rjhotchkin)\ **Replies:** 15\ **Last updated:** [May 10, 2016, 7:46pm UTC](https://community.gemsofwar.com/t/ps4-gow-no-reears-for-taks-completed/5126 "2016-05-10T19:46:10Z")
I have 3 tasks on my GoW for PS4. 1.win a match using 3 troops of the same race. 2. Win a battle using 4 troops of the same mana type. 3. Win a battle using 4 troops from the same kingdom. I am inmaugrim woods kingdom. I… --- ## [Couple of bugs on console](https://community.gemsofwar.com/t/couple-of-bugs-on-console/6523)
**Author:** [@Frost](https://community.gemsofwar.com/u/Frost)\ **Replies:** 4\ **Last updated:** [May 10, 2016, 6:33pm UTC](https://community.gemsofwar.com/t/couple-of-bugs-on-console/6523 "2016-05-10T18:33:10Z")
Heres a few bugs I seem to be encountering. My kingdom stat bonuses seem to be applying to enemy teams in pvp. I noticed after leveling a few of my kingdoms to max all at once, my opponents teams all became marginally st… --- ## [Where is my Infernal King?](https://community.gemsofwar.com/t/where-is-my-infernal-king/6598)
**Author:** [@ejberkenpas22](https://community.gemsofwar.com/u/ejberkenpas22)\ **Replies:** 1\ **Last updated:** [May 10, 2016, 3:11pm UTC](https://community.gemsofwar.com/t/where-is-my-infernal-king/6598 "2016-05-10T15:11:11Z")
I just recently got an Infernal King in a Glory Chest. I just went and looked at my card list and he is no longer in there. I selected “Show All” and he is grayed out as if I don’t have him but he is still showing in the… --- ## [Water link still active after silent one is killed](https://community.gemsofwar.com/t/water-link-still-active-after-silent-one-is-killed/5540)
**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Replies:** 11\ **Last updated:** [May 10, 2016, 1:50pm UTC](https://community.gemsofwar.com/t/water-link-still-active-after-silent-one-is-killed/5540 "2016-05-10T13:50:55Z")
What you were expecting to happen, and what actually happened? Effects of traits to end at death of silent one. as you can see in the picture the trait was still giving mercy a boost to water matches…while my dead valk… --- ## [Sacrificial Priest, not completely sacrifying](https://community.gemsofwar.com/t/sacrificial-priest-not-completely-sacrifying/6564)
**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\ **Replies:** 7\ **Last updated:** [May 10, 2016, 11:58am UTC](https://community.gemsofwar.com/t/sacrificial-priest-not-completely-sacrifying/6564 "2016-05-10T11:58:17Z")
Sometimes, when I summon/sacrifice a couple times, Sacrificial Priest will not fully sacrifice a card : the card will die, but not disappear (it graphically remains on the board, but when I click it, it has 0 health). I… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=91) [Next page](https://community.gemsofwar.com/c/support/10.md?page=93)