# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=91 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 92 --- ## [Guild Roster messed up (OK now)](https://community.gemsofwar.com/t/guild-roster-messed-up-ok-now/7406)
**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\ **Replies:** 4\ **Last updated:** [May 26, 2016, 11:43am UTC](https://community.gemsofwar.com/t/guild-roster-messed-up-ok-now/7406 "2016-05-26T11:43:38Z")
Since 2.0 went live our guild roster, which we liked to have in member rank order now seems to be in teir order. Whats that all about ? Any chance of allowing the old order of things? --- ## [Ghost Left Wont Die](https://community.gemsofwar.com/t/ghost-left-wont-die/7379)
**Author:** [@Hairyskinback](https://community.gemsofwar.com/u/Hairyskinback)\ **Replies:** 2\ **Last updated:** [May 26, 2016, 7:30am UTC](https://community.gemsofwar.com/t/ghost-left-wont-die/7379 "2016-05-26T07:30:52Z")
What you were expecting to happen, and what actually happened? Mass skull match should have killled 2 troops but Goblin Ghost survived and able once last troop was killed to hit me, could never kill me as I had Goth in… --- ## [Kingdom magic bonus](https://community.gemsofwar.com/t/kingdom-magic-bonus/7129)
**Author:** [@xGamerxNiko](https://community.gemsofwar.com/u/xGamerxNiko)\ **Replies:** 46\ **Last updated:** [May 26, 2016, 2:52am UTC](https://community.gemsofwar.com/t/kingdom-magic-bonus/7129 "2016-05-26T02:52:56Z")
Hey guys. I finally finished leveling a kingdom up to lvl 10. I did get +1 magic on every card but every time I play PvP every opponent seems to have the same bonus now. Played around 60 matches from then. Before leveli… --- ## [Glory not received from gold chest](https://community.gemsofwar.com/t/glory-not-received-from-gold-chest/6634)
**Author:** [@irishfury187](https://community.gemsofwar.com/u/irishfury187)\ **Replies:** 10\ **Last updated:** [May 26, 2016, 12:58am UTC](https://community.gemsofwar.com/t/glory-not-received-from-gold-chest/6634 "2016-05-26T00:58:27Z")
I’ve recently opened several gold chests since I’m severely lacking ascended troops and I noticed I’m not getting the proper glory from opening them. Is this a known issue? --- ## [Guild - How to contact members (PS4)](https://community.gemsofwar.com/t/guild-how-to-contact-members-ps4/7319)
**Author:** [@Theophobos](https://community.gemsofwar.com/u/Theophobos)\ **Replies:** 2\ **Last updated:** [May 25, 2016, 4:20pm UTC](https://community.gemsofwar.com/t/guild-how-to-contact-members-ps4/7319 "2016-05-25T16:20:21Z")
Hi all I’m playing on PS4, maybe XB1 users have similar issues. There are a few players in my guild that obviously haven’t been playing for some time. Now because I’m a nice guy (!), I’d like to contact these guys firs… --- ## [Not receiving guild task mail](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290)
**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Replies:** 22\ **Last updated:** [May 25, 2016, 1:36pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290 "2016-05-25T13:36:06Z")
What you were expecting to happen, and what actually happened? About 40 minutes ago my guild completed gems task for 10 gems. I still haven’t received a mail for those 10 gems. Got the daily reward mail normally, but st… --- ## [This Ghoul Is On Fi-YAH!](https://community.gemsofwar.com/t/this-ghoul-is-on-fi-yah/6876)
**Author:** [@ForsakenM](https://community.gemsofwar.com/u/ForsakenM)\ **Replies:** 5\ **Last updated:** [May 25, 2016, 12:02pm UTC](https://community.gemsofwar.com/t/this-ghoul-is-on-fi-yah/6876 "2016-05-25T12:02:01Z")
So I’m playing against a team of dwarves with one Bombadier, and the Bombadier uses his skill and burns my Alchemist, who then dies from the three damage tick. Confident I’m still going to win, I use my Summoner skill an… --- ## [All my teams got erased!](https://community.gemsofwar.com/t/all-my-teams-got-erased/4860)
**Author:** [@captain\_video](https://community.gemsofwar.com/u/captain_video)\ **Replies:** 12\ **Last updated:** [May 25, 2016, 1:12am UTC](https://community.gemsofwar.com/t/all-my-teams-got-erased/4860 "2016-05-25T01:12:26Z")
What you were expecting to happen, and what actually happened? All my teams got wiped. All team banners are now set to blue/brown. I expected my teams and banners to remain as I had set them up originally. I reset my de… --- ## [Troops lost please assist](https://community.gemsofwar.com/t/troops-lost-please-assist/5985)
**Author:** [@RayMF4](https://community.gemsofwar.com/u/RayMF4)\ **Replies:** 9\ **Last updated:** [May 24, 2016, 8:02pm UTC](https://community.gemsofwar.com/t/troops-lost-please-assist/5985 "2016-05-24T20:02:59Z")
Around 4:50 pm eastern time i finally looted a Sheggra from gem keys. It is among my first orange cards and i leveled it up with souls immediately. 15 minutes later the game froze for a moment and now all progress has … --- ## [Gorgon spell bug](https://community.gemsofwar.com/t/gorgon-spell-bug/7274)
**Author:** [@CatalinM](https://community.gemsofwar.com/u/CatalinM)\ **Replies:** 1\ **Last updated:** [May 24, 2016, 9:47am UTC](https://community.gemsofwar.com/t/gorgon-spell-bug/7274 "2016-05-24T09:47:38Z")
What you were expecting to happen, and what actually happened? When I use his spell on an enemy with low HP(1-3) left, destroying in the process the skulls needed to kill him, the spell still (randomly) targets the dead… --- ## [Double rewards bug?](https://community.gemsofwar.com/t/double-rewards-bug/7244)
**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Replies:** 6\ **Last updated:** [May 23, 2016, 4:40pm UTC](https://community.gemsofwar.com/t/double-rewards-bug/7244 "2016-05-23T16:40:36Z")
What you were expecting to happen, and what actually happened? Went to mail to collect my rewards, there were 2 mail from gems of war. Both contained same stuff (double rewards for ranking like 116 glory x2 or 10x2 glor… --- ## [Nobend Brothers Bug](https://community.gemsofwar.com/t/nobend-brothers-bug/7242)
**Author:** [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Replies:** 16\ **Last updated:** [May 23, 2016, 4:29pm UTC](https://community.gemsofwar.com/t/nobend-brothers-bug/7242 "2016-05-23T16:29:50Z")
What you were expecting to happen, and what actually happened? Exploding Gems doesn’t seem to trigger with anything else. Currently possible combinations of the spell are: Lose 4 Attack Deal 5 Damage to all enemies --… --- ## [Mist Stalker does not poison anyone](https://community.gemsofwar.com/t/mist-stalker-does-not-poison-anyone/7238)
**Author:** [@Reliankur](https://community.gemsofwar.com/u/Reliankur)\ **Replies:** 1\ **Last updated:** [May 23, 2016, 2:19pm UTC](https://community.gemsofwar.com/t/mist-stalker-does-not-poison-anyone/7238 "2016-05-23T14:19:55Z")
Mist Stalker’s power states: Deal x damage to the weakest enemy. Poison them. Gain 3 magic if the enemy dies. I have been using the Mist Stalker in a team for the entire week and he has never poisoned anyone. See ex… --- ## [Bug with Bone dragon-3rd trait and extra turn from 3-gem match](https://community.gemsofwar.com/t/bug-with-bone-dragon-3rd-trait-and-extra-turn-from-3-gem-match/7191)
**Author:** [@YoshinoKirin](https://community.gemsofwar.com/u/YoshinoKirin)\ **Replies:** 3\ **Last updated:** [May 23, 2016, 7:00am UTC](https://community.gemsofwar.com/t/bug-with-bone-dragon-3rd-trait-and-extra-turn-from-3-gem-match/7191 "2016-05-23T07:00:40Z")
What you were expecting to happen, and what actually happened? The attack was not made to Bone dragon, but his 3rd trait launched and froze my troop. This happened many times and even if Bone dragon was removed from th… --- ## [Just guild problems. Lost keys is all](https://community.gemsofwar.com/t/just-guild-problems-lost-keys-is-all/7208)
**Author:** [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\ **Replies:** 7\ **Last updated:** [May 23, 2016, 2:01am UTC](https://community.gemsofwar.com/t/just-guild-problems-lost-keys-is-all/7208 "2016-05-23T02:01:25Z")
What you were expecting to happen, and what actually happened? Contribute to key task in guild tasks. What happened is it gave 2 errors and the task for glory keys 2/3rds filled disappeared and got replaced with a guild… --- ## [Mist Stalker not applying poison with spell](https://community.gemsofwar.com/t/mist-stalker-not-applying-poison-with-spell/7162)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 5\ **Last updated:** [May 22, 2016, 5:43pm UTC](https://community.gemsofwar.com/t/mist-stalker-not-applying-poison-with-spell/7162 "2016-05-22T17:43:27Z")
What you were expecting to happen, and what actually happened? I cast Mist Stalker’s spell on the “Silent Watchers” challenge of Whitehelm. I expected the Archon Statue to have 1 life left and be poisoned. As suggested … --- ## [Bug xbox rarity](https://community.gemsofwar.com/t/bug-xbox-rarity/7171)
**Author:** [@xGamerxNiko](https://community.gemsofwar.com/u/xGamerxNiko)\ **Replies:** 1\ **Last updated:** [May 22, 2016, 2:42pm UTC](https://community.gemsofwar.com/t/bug-xbox-rarity/7171 "2016-05-22T14:42:46Z")
Hey guys. Sometimes my ascended troop seem to get their old colour in the troop menu. but when I click on them they seem to be ascended. I know teir stats do not change but it is irrizating greetings niko --- ## [Great maw - gloom leaf bug?](https://community.gemsofwar.com/t/great-maw-gloom-leaf-bug/7152)
**Author:** [@xelex](https://community.gemsofwar.com/u/xelex)\ **Replies:** 9\ **Last updated:** [May 21, 2016, 9:45pm UTC](https://community.gemsofwar.com/t/great-maw-gloom-leaf-bug/7152 "2016-05-21T21:45:14Z")
Don’t know if this was reported already or if it’s intended, but great maw seems to instantly die when he uses hunger on a gloom leaf with the thorns trait unlocked. --- ## [Well its more of an guild name change question](https://community.gemsofwar.com/t/well-its-more-of-an-guild-name-change-question/7118)
**Author:** [@Synergy](https://community.gemsofwar.com/u/Synergy)\ **Replies:** 1\ **Last updated:** [May 21, 2016, 6:43am UTC](https://community.gemsofwar.com/t/well-its-more-of-an-guild-name-change-question/7118 "2016-05-21T06:43:20Z")
What you were expecting to happen, and what actually happened? after what feels like eons of trying to pull members, i’ve reached the conclusion its gotta be the guild name that’s rejecting people. What are the steps t… --- ## [What level vip should I be](https://community.gemsofwar.com/t/what-level-vip-should-i-be/7113)
**Author:** [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\ **Replies:** 6\ **Last updated:** [May 21, 2016, 12:32am UTC](https://community.gemsofwar.com/t/what-level-vip-should-i-be/7113 "2016-05-21T00:32:16Z")
Ok have bought both of the 650 gem packs and a $25 bundle before the update awhile ago and my vip level is only 3 does that seem right or should I be higher --- ## [Xbox One - Guilds](https://community.gemsofwar.com/t/xbox-one-guilds/7072)
**Author:** [@AlexAtTheDisco](https://community.gemsofwar.com/u/AlexAtTheDisco)\ **Replies:** 1\ **Last updated:** [May 20, 2016, 5:24am UTC](https://community.gemsofwar.com/t/xbox-one-guilds/7072 "2016-05-20T05:24:03Z")
I’ve been playing Gems of War for about two weeks now on my xbox, and I have a guild called Killjoys. It’s active and I’d love if people could join it, but I don’t know how to get people to join… The invite code in somew… --- ## [Barrier strobe animation is giving me seizures](https://community.gemsofwar.com/t/barrier-strobe-animation-is-giving-me-seizures/7074)
**Author:** [@AngoraFish](https://community.gemsofwar.com/u/AngoraFish)\ **Replies:** 5\ **Last updated:** [May 20, 2016, 12:35pm UTC](https://community.gemsofwar.com/t/barrier-strobe-animation-is-giving-me-seizures/7074 "2016-05-20T12:35:45Z")
Seriously, which refugee from bad 1990s web design thought it was a good idea to use a horrendously annoying pulse/flash animation to signal ‘barrier’, constantly attracting the eye while I’m trying to concentrate? I ha… --- ## [Wrong stats in PvP](https://community.gemsofwar.com/t/wrong-stats-in-pvp/7081)
**Author:** [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Replies:** 2\ **Last updated:** [May 20, 2016, 10:13am UTC](https://community.gemsofwar.com/t/wrong-stats-in-pvp/7081 "2016-05-20T10:13:52Z")
In the PvP section where it shows the stats for invading and revenges, my stats are wrong. Is this a known bug? It shows that I have played 551 revenge games and have 551 victories. And I loose a lot of revenge battles. … --- ## [Bug - Kingdom Income drops at 1 gold star Power Level](https://community.gemsofwar.com/t/bug-kingdom-income-drops-at-1-gold-star-power-level/3227)
**Author:** [@actreal](https://community.gemsofwar.com/u/actreal)\ **Replies:** 7\ **Last updated:** [May 19, 2016, 4:56pm UTC](https://community.gemsofwar.com/t/bug-kingdom-income-drops-at-1-gold-star-power-level/3227 "2016-05-19T16:56:07Z")
Just noticed a weird bug today regarding Kingdom income. My Silver star Kingdoms show 95 gold per day (20 base, 25 quests, 50 for Silver star) - looks good My 2 gold star Kingdom shows 145 gold per day (20 base, 25 que… --- ## [How is Hydra missing life spell coded?](https://community.gemsofwar.com/t/how-is-hydra-missing-life-spell-coded/7038)
**Author:** [@Emos](https://community.gemsofwar.com/u/Emos)\ **Replies:** 16\ **Last updated:** [May 19, 2016, 3:07pm UTC](https://community.gemsofwar.com/t/how-is-hydra-missing-life-spell-coded/7038 "2016-05-19T15:07:20Z")
So Hydra’s Thousand Head spell (deal dmg based on missing life x2 boost): Is it based on remaining life vs what the max health obtained OR is it based on the total of life gained and lost regardless of the current or max… --- ## [No Login Bonus Today (glory, gold, or guild bonus)](https://community.gemsofwar.com/t/no-login-bonus-today-glory-gold-or-guild-bonus/7040)
**Author:** [@missmeowsers](https://community.gemsofwar.com/u/missmeowsers)\ **Replies:** 3\ **Last updated:** [May 19, 2016, 2:53pm UTC](https://community.gemsofwar.com/t/no-login-bonus-today-glory-gold-or-guild-bonus/7040 "2016-05-19T14:53:22Z")
What you were expecting to happen, and what actually happened? I was expecting to get my gold, plus my loyalty bonus, plus my guild multiplier on gold, then be taken to the screen where I’m given 16 glory for my champio… --- ## [Error\_invalid\_guild](https://community.gemsofwar.com/t/error-invalid-guild/4868)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 6\ **Last updated:** [May 19, 2016, 2:39pm UTC](https://community.gemsofwar.com/t/error-invalid-guild/4868 "2016-05-19T14:39:07Z")
What you were expecting to happen, and what actually happened? Expected to open the game, got the below screenshot instead. Subsequent attempts to open the game were very slow. Chat also refused to let me go back to th… --- ## [Death Mark is a joke](https://community.gemsofwar.com/t/death-mark-is-a-joke/6979)
**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Replies:** 19\ **Last updated:** [May 18, 2016, 4:58pm UTC](https://community.gemsofwar.com/t/death-mark-is-a-joke/6979 "2016-05-18T16:58:18Z")
See subject above. For description purposes and to reach that ephemeral word count, Death Mark has NEVER triggered for me, whether for my benefit or for my detriment. Most of the time it gets cleared up before the 10% st… --- ## [Lost 3,800+ souls after a battle](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 34\ **Last updated:** [May 18, 2016, 1:45pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888 "2016-05-18T13:45:14Z")
What you were expecting to happen, and what actually happened? I won a PVP battle, with the Sacrificial Priest on my team. I was expecting to earn 160 souls, or 80 if (as it turned out) I missed the end of the event. I… --- ## [The Soul Stealing Fairy Claims Another](https://community.gemsofwar.com/t/the-soul-stealing-fairy-claims-another/6943)
**Author:** [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Replies:** 3\ **Last updated:** [May 18, 2016, 1:27pm UTC](https://community.gemsofwar.com/t/the-soul-stealing-fairy-claims-another/6943 "2016-05-18T13:27:23Z")
What you were expecting to happen, and what actually happened? Expecting to be able to use all my souls. I leveled up a troop and 2,000 souls disappeared. What are the steps to make it happen again? Well I haven’t tri… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=90) [Next page](https://community.gemsofwar.com/c/support/10.md?page=92)