# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=90

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 91

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## [Spider swarm bug (?)](https://community.gemsofwar.com/t/spider-swarm-bug/6248)

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**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\
**Replies:** 4\
**Last updated:** [May 28, 2016, 10:12am UTC](https://community.gemsofwar.com/t/spider-swarm-bug/6248 "2016-05-28T10:12:11Z")

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Spider swarm dont give me 50 pts in Zhul’kari and also its level dont give me 10 pts each for the kingdom power total. I imagine its a bug no? I mean its a troop like all others with also 3 traits to improve, I dont see…

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## [Bundle purchases](https://community.gemsofwar.com/t/bundle-purchases/7030)

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**Author:** [@divineintregue](https://community.gemsofwar.com/u/divineintregue)\
**Replies:** 2\
**Last updated:** [May 28, 2016, 8:58am UTC](https://community.gemsofwar.com/t/bundle-purchases/7030 "2016-05-28T08:58:48Z")

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In game, it says that certain bundles are a one off purchase, but if I go to the PlayStation store, the bundle is still offered. If I already purchased it in-game, and then repurchased via psn store, would I still receiv…

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## [Skullblade not working properly sometimes (PS4)](https://community.gemsofwar.com/t/skullblade-not-working-properly-sometimes-ps4/1730)

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**Author:** [@ruzin](https://community.gemsofwar.com/u/ruzin)\
**Replies:** 11\
**Last updated:** [May 28, 2016, 8:00am UTC](https://community.gemsofwar.com/t/skullblade-not-working-properly-sometimes-ps4/1730 "2016-05-28T08:00:32Z")

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The Skullblade doesn’t seem to hit two enemies all the time. Even when there are only two enemies left. And sometimes, even though it says ‘first two enemies’ it will hit the first enemy and the last enemy. So it doesn’t…

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## [I've killed the enemy team but the battle won't end](https://community.gemsofwar.com/t/ive-killed-the-enemy-team-but-the-battle-wont-end/7471)

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**Author:** [@Tard\_Carnival](https://community.gemsofwar.com/u/Tard_Carnival)\
**Replies:** 6\
**Last updated:** [May 28, 2016, 5:56am UTC](https://community.gemsofwar.com/t/ive-killed-the-enemy-team-but-the-battle-wont-end/7471 "2016-05-28T05:56:22Z")

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What you were expecting to happen, and what actually happened? I expected the battle to end when I killed off the other team. When I killed gorgotha, his summon on death triggered. When I cast infernal king or sheggra, …

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## [Arena Rewards screen inconsistency](https://community.gemsofwar.com/t/arena-rewards-screen-inconsistency/4509)

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**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\
**Replies:** 3\
**Last updated:** [May 28, 2016, 12:25am UTC](https://community.gemsofwar.com/t/arena-rewards-screen-inconsistency/4509 "2016-05-28T00:25:05Z")

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Minor bug/inconsistency… what’s up with the 2 Wins trophy being lower than all the others? XD

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## [Getting 1 less trophy on x2 or x3 trophies](https://community.gemsofwar.com/t/getting-1-less-trophy-on-x2-or-x3-trophies/7415)

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**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\
**Replies:** 3\
**Last updated:** [May 27, 2016, 2:59am UTC](https://community.gemsofwar.com/t/getting-1-less-trophy-on-x2-or-x3-trophies/7415 "2016-05-27T02:59:38Z")

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What you were expecting to happen, and what actually happened? I played a match that displayed I would receive x3 trophies and won. End of match says I won 3 trophies. Trophy count for my guild contribution of trophie…

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## [Arena bug cant use troop abilities](https://community.gemsofwar.com/t/arena-bug-cant-use-troop-abilities/7510)

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**Author:** [@stabito](https://community.gemsofwar.com/u/stabito)\
**Replies:** 2\
**Last updated:** [May 27, 2016, 11:15pm UTC](https://community.gemsofwar.com/t/arena-bug-cant-use-troop-abilities/7510 "2016-05-27T23:15:15Z")

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I went to click on the enemy hero to see what weapon they had and it showed a bunch of blanks then when i backed out i was no longer able to use my troops abilities i could still match gems though

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## [Invade Team is made Defense Team](https://community.gemsofwar.com/t/invade-team-is-made-defense-team/7519)

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**Author:** [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\
**Replies:** 28\
**Last updated:** [May 27, 2016, 9:33pm UTC](https://community.gemsofwar.com/t/invade-team-is-made-defense-team/7519 "2016-05-27T21:33:21Z")

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The fix to having your defense team be automatically selected, is having an adverse effect. My invade team is now my Defense Team every time I play a match. I have to set my Defense Team before every battle.

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## [JavaScript error when contributing to guild task](https://community.gemsofwar.com/t/javascript-error-when-contributing-to-guild-task/7543)

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**Author:** [@b2witte](https://community.gemsofwar.com/u/b2witte)\
**Replies:** 0\
**Last updated:** [May 27, 2016, 6:43pm UTC](https://community.gemsofwar.com/t/javascript-error-when-contributing-to-guild-task/7543 "2016-05-27T18:43:39Z")

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What you were expecting to happen, and what actually happened? Contributing 7000 gold to complete guild task. Error message displayed - see screenshot What are the steps to make it happen again? Only happened once so …

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## [Won a PvP Match but it was recorded as loss](https://community.gemsofwar.com/t/won-a-pvp-match-but-it-was-recorded-as-loss/7542)

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**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\
**Replies:** 0\
**Last updated:** [May 27, 2016, 6:38pm UTC](https://community.gemsofwar.com/t/won-a-pvp-match-but-it-was-recorded-as-loss/7542 "2016-05-27T18:38:31Z")

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What you were expecting to happen, and what actually happened? I beat rexbanner86 in Ranked PvP. Victory screen appeared, but no rewards. After a moment, Connection lost error appeared, I clicked try again. And then I r…

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## [PvP Lock for Newer Players](https://community.gemsofwar.com/t/pvp-lock-for-newer-players/7486)

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**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Replies:** 21\
**Last updated:** [May 27, 2016, 3:54pm UTC](https://community.gemsofwar.com/t/pvp-lock-for-newer-players/7486 "2016-05-27T15:54:57Z")

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There is a weird glitch with the new PvP system. I made a new account recently. The tutorial thing told me to go play a PvP match. When clicking to fight specific people, the game would go into an endless loading screen …

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## [Frenzy with Rowanne damaging troop](https://community.gemsofwar.com/t/frenzy-with-rowanne-damaging-troop/7292)

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**Author:** [@Scha](https://community.gemsofwar.com/u/Scha)\
**Replies:** 5\
**Last updated:** [May 27, 2016, 3:40pm UTC](https://community.gemsofwar.com/t/frenzy-with-rowanne-damaging-troop/7292 "2016-05-27T15:40:48Z")

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What you were expecting to happen, and what actually happened? When dealing damage with Rowanne to a troop with frenzy, it should add 1 attack but it added the exact damage to attack. What are the steps to make it hap…

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## [Help I can't login in my acount](https://community.gemsofwar.com/t/help-i-cant-login-in-my-acount/7524)

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**Author:** [@ASimpleDude](https://community.gemsofwar.com/u/ASimpleDude)\
**Replies:** 2\
**Last updated:** [May 27, 2016, 3:31pm UTC](https://community.gemsofwar.com/t/help-i-cant-login-in-my-acount/7524 "2016-05-27T15:31:13Z")

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So I got an error message saying I needed to reinstall the game because some files were corrupt.I did that but now I can’t login to my acount.What really worries me is that I accidentally made an acount using the same na…

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## [Skull spamming: traits trigger on troops that weren't hit](https://community.gemsofwar.com/t/skull-spamming-traits-trigger-on-troops-that-werent-hit/4555)

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**Author:** [@GemsCollector](https://community.gemsofwar.com/u/GemsCollector)\
**Replies:** 5\
**Last updated:** [May 27, 2016, 2:23pm UTC](https://community.gemsofwar.com/t/skull-spamming-traits-trigger-on-troops-that-werent-hit/4555 "2016-05-27T14:23:13Z")

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What you were expecting to happen, and what actually happened? I cast either Bone Dragon or Keeper of Souls spell (don’t remember which, but it created quite a lot of skulls). The first opponent troop was already dead,…

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## [Great maw missing from troops](https://community.gemsofwar.com/t/great-maw-missing-from-troops/7517)

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**Author:** [@jawshewah](https://community.gemsofwar.com/u/jawshewah)\
**Replies:** 1\
**Last updated:** [May 27, 2016, 1:32pm UTC](https://community.gemsofwar.com/t/great-maw-missing-from-troops/7517 "2016-05-27T13:32:51Z")

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What you were expecting to happen, and what actually happened?\*\* I had collected the great maw troop and went to use after update but troop is now missing What are the steps to make it happen again? I’ve searched and …

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## [Bug Report - Dust & Sand Weapon Issue](https://community.gemsofwar.com/t/bug-report-dust-sand-weapon-issue/7518)

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**Author:** [@LegendMaker](https://community.gemsofwar.com/u/LegendMaker)\
**Replies:** 1\
**Last updated:** [May 27, 2016, 1:31pm UTC](https://community.gemsofwar.com/t/bug-report-dust-sand-weapon-issue/7518 "2016-05-27T13:31:52Z")

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Continuing the discussion from 1.0.9 - Known Issues: I’m using this weapon for the first time in my current Arena run, and I’ve noticed that it doesn’t work as described. I’ve searched the forum and found that it was al…

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## [Possible agile/last enemy troop bug](https://community.gemsofwar.com/t/possible-agile-last-enemy-troop-bug/7400)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 8\
**Last updated:** [May 27, 2016, 11:48am UTC](https://community.gemsofwar.com/t/possible-agile-last-enemy-troop-bug/7400 "2016-05-27T11:48:29Z")

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I was down against Hobgoblin as the last enemy troop, Maw couldnt devour him with his 25 mana skill. Nor Bone dragon could take him down, he didnt lose any armour and after 15 agiles a row from skull matches I quited the…

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## [Pure black screen after collecting daily reset(Answered)](https://community.gemsofwar.com/t/pure-black-screen-after-collecting-daily-reset-answered/7502)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 2\
**Last updated:** [May 27, 2016, 7:14am UTC](https://community.gemsofwar.com/t/pure-black-screen-after-collecting-daily-reset-answered/7502 "2016-05-27T07:14:40Z")

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The daily reset just happened and I got a black screen, havent seen it before, so I felt I had to report it. Restarted the game and its fine now. I know u have some bugs to fix, so I am patient. :slight\_smile:

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## [Force Exit Still Works](https://community.gemsofwar.com/t/force-exit-still-works/7476)

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**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Replies:** 8\
**Last updated:** [May 27, 2016, 6:36am UTC](https://community.gemsofwar.com/t/force-exit-still-works/7476 "2016-05-27T06:36:01Z")

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I just lost for the 2nd time this patch, but decided to try the old force exit trick rather than letting it play out. It still works… All force exit does now is reduce the PvP points. This means people can dodge loses s…

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## [Reinstalled the game on a prompt](https://community.gemsofwar.com/t/reinstalled-the-game-on-a-prompt/7418)

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**Author:** [@Naruto](https://community.gemsofwar.com/u/Naruto)\
**Replies:** 11\
**Last updated:** [May 27, 2016, 5:25am UTC](https://community.gemsofwar.com/t/reinstalled-the-game-on-a-prompt/7418 "2016-05-27T05:25:13Z")

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Hello to all! :slight\_smile: I’ve been super excited for 2.0, so I updated the game today as soon as I got up. Everything went well, I opened the game, passed the loading screen (which is a total downgrade from Green Se…

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## [Bug with Dust Devil move "Dervish"](https://community.gemsofwar.com/t/bug-with-dust-devil-move-dervish/7351)

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**Author:** [@AShinyJackalope](https://community.gemsofwar.com/u/AShinyJackalope)\
**Replies:** 4\
**Last updated:** [May 27, 2016, 5:02am UTC](https://community.gemsofwar.com/t/bug-with-dust-devil-move-dervish/7351 "2016-05-27T05:02:38Z")

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What you were expecting to happen, and what actually happened? I used “Dervish” with my Dust Devil and once the characters had moved to their new location (The top troop moved to the bottom slot.) the game froze. This h…

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## [Life steal from wight broken](https://community.gemsofwar.com/t/life-steal-from-wight-broken/7402)

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**Author:** [@arkhus](https://community.gemsofwar.com/u/arkhus)\
**Replies:** 4\
**Last updated:** [May 27, 2016, 4:19am UTC](https://community.gemsofwar.com/t/life-steal-from-wight-broken/7402 "2016-05-27T04:19:46Z")

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What you were expecting to happen, and what actually happened? Wight lifestealing doesn’t work, he does the damage but wight isn’t recieve the life stolen. What are the steps to make it happen again? Do you have any s…

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## [Defense victories doesnt get registered](https://community.gemsofwar.com/t/defense-victories-doesnt-get-registered/7420)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 9\
**Last updated:** [May 27, 2016, 2:59am UTC](https://community.gemsofwar.com/t/defense-victories-doesnt-get-registered/7420 "2016-05-27T02:59:04Z")

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Defense victories sometimes doesnt get registered for me. Anyone elses?

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## [Bug. 4 star kingdom doesn't give 150 gold for kingdom power (still in 2.0)](https://community.gemsofwar.com/t/bug-4-star-kingdom-doesnt-give-150-gold-for-kingdom-power-still-in-2-0/5523)

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**Author:** [@Captain\_Gun](https://community.gemsofwar.com/u/Captain_Gun)\
**Replies:** 5\
**Last updated:** [May 26, 2016, 11:27pm UTC](https://community.gemsofwar.com/t/bug-4-star-kingdom-doesnt-give-150-gold-for-kingdom-power-still-in-2-0/5523 "2016-05-26T23:27:09Z")

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Bug. 4 star kingdom don"t give 150 gold for kingdom power

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## [Daily login reset](https://community.gemsofwar.com/t/daily-login-reset/7467)

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**Author:** [@DanWhatever](https://community.gemsofwar.com/u/DanWhatever)\
**Replies:** 3\
**Last updated:** [May 26, 2016, 9:41pm UTC](https://community.gemsofwar.com/t/daily-login-reset/7467 "2016-05-26T21:41:46Z")

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Has the daily reset time changed? I didn’t get the daily login bonus this morning.

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## [Keep losing connection](https://community.gemsofwar.com/t/keep-losing-connection/7451)

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**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\
**Replies:** 7\
**Last updated:** [May 26, 2016, 7:48pm UTC](https://community.gemsofwar.com/t/keep-losing-connection/7451 "2016-05-26T19:48:40Z")

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What you were expecting to happen, and what actually happened? I keep receiving the Lost Connection error when I attempt to accomplish anything in-game. It occurs at different times. Not sure if this is just a local pro…

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## [Keep getting errors](https://community.gemsofwar.com/t/keep-getting-errors/7429)

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**Author:** [@sethrogensbackhair](https://community.gemsofwar.com/u/sethrogensbackhair)\
**Replies:** 3\
**Last updated:** [May 26, 2016, 5:16pm UTC](https://community.gemsofwar.com/t/keep-getting-errors/7429 "2016-05-26T17:16:45Z")

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been getting variations of these and lost connections :"(

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## [Is this supposed to happen? (not enough pvp points given)](https://community.gemsofwar.com/t/is-this-supposed-to-happen-not-enough-pvp-points-given/7435)

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**Author:** [@Hairyskinback](https://community.gemsofwar.com/u/Hairyskinback)\
**Replies:** 8\
**Last updated:** [May 26, 2016, 5:05pm UTC](https://community.gemsofwar.com/t/is-this-supposed-to-happen-not-enough-pvp-points-given/7435 "2016-05-26T17:05:14Z")

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Had 3 fights that had opponents showing a 30+ reward and each time on a win paid 19 and low 20’s.

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## [Constant Time Out Error and Endless Loading Screens](https://community.gemsofwar.com/t/constant-time-out-error-and-endless-loading-screens/7428)

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**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Replies:** 1\
**Last updated:** [May 26, 2016, 5:02pm UTC](https://community.gemsofwar.com/t/constant-time-out-error-and-endless-loading-screens/7428 "2016-05-26T17:02:14Z")

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Anything I click this morning keeps resulting in a timed out action after about 10 seconds. If I manage to get to a PvP match, it loads endlessly without ever showing an error. Exiting out of it results in a lose. I have…

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## [Serve And Protect not fully protecting the first time](https://community.gemsofwar.com/t/serve-and-protect-not-fully-protecting-the-first-time/7017)

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**Author:** [@Task](https://community.gemsofwar.com/u/Task)\
**Replies:** 4\
**Last updated:** [May 26, 2016, 3:56pm UTC](https://community.gemsofwar.com/t/serve-and-protect-not-fully-protecting-the-first-time/7017 "2016-05-26T15:56:08Z")

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It’s a small issue, but noticed it, so reporting. What you were expecting to happen, and what actually happened? The first time you use Serve And Protect, with Hero in 3rd position, only the last troop gets a Barrier. …

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