# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=89 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 90 --- ## [Stuck on loading hero](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870)
**Author:** [@Needler](https://community.gemsofwar.com/u/Needler)\ **Replies:** 5\ **Last updated:** [June 2, 2016, 10:49pm UTC](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870 "2016-06-02T22:49:57Z")
The game randomly stops at that screen, the rotating symbol disappears and nothing happens. --- ## [Profiles not showing all info when not in a guild](https://community.gemsofwar.com/t/profiles-not-showing-all-info-when-not-in-a-guild/7839)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 2\ **Last updated:** [June 2, 2016, 4:15pm UTC](https://community.gemsofwar.com/t/profiles-not-showing-all-info-when-not-in-a-guild/7839 "2016-06-02T16:15:27Z")
The person currently at rank 1 this week has a glitch on her profile that doesn’t show how many battles she has gone without losing in the top-most box. I believe this glitch is occurring because she is not in a guild, s… --- ## [I seem to have encountered a strange error with Faunessa](https://community.gemsofwar.com/t/i-seem-to-have-encountered-a-strange-error-with-faunessa/7818)
**Author:** [@Dread\_Maximus](https://community.gemsofwar.com/u/Dread_Maximus)\ **Replies:** 7\ **Last updated:** [June 2, 2016, 3:52pm UTC](https://community.gemsofwar.com/t/i-seem-to-have-encountered-a-strange-error-with-faunessa/7818 "2016-06-02T15:52:20Z")
In the event chests section of the shop, it says the chests have a small chance of awarding me with faunessa, but faunessa hasn’t been introduced on consoles as an event card yet. Not only that, she doesn’t even show up … --- ## [Soothsayer's fix - is it supposed to work this way?](https://community.gemsofwar.com/t/soothsayers-fix-is-it-supposed-to-work-this-way/7848)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 3\ **Last updated:** [June 2, 2016, 2:57pm UTC](https://community.gemsofwar.com/t/soothsayers-fix-is-it-supposed-to-work-this-way/7848 "2016-06-02T14:57:20Z")
The recent change that blocked the game went away and it’s nice. Instead, we get the “No Target Available” message with the sad face. What I think happened instead: No effects were applied, not even the magic bonus. I… --- ## [Weekly stats in guild randomly reset](https://community.gemsofwar.com/t/weekly-stats-in-guild-randomly-reset/7744)
**Author:** [@reameth](https://community.gemsofwar.com/u/reameth)\ **Replies:** 3\ **Last updated:** [June 1, 2016, 6:53pm UTC](https://community.gemsofwar.com/t/weekly-stats-in-guild-randomly-reset/7744 "2016-06-01T18:53:06Z")
What you were expecting to happen, and what actually happened? The numbers played nice and actually recorded donations and trophies. I’ve donated over 900K gold this week after the reset with 200 over trophies gathered … --- ## [Scarlett bonus bug](https://community.gemsofwar.com/t/scarlett-bonus-bug/7781)
**Author:** [@chillumbaba](https://community.gemsofwar.com/u/chillumbaba)\ **Replies:** 11\ **Last updated:** [June 1, 2016, 2:02pm UTC](https://community.gemsofwar.com/t/scarlett-bonus-bug/7781 "2016-06-01T14:02:42Z")
i have my warrior named scarlett with its bonus it says 16 damage if monster double of the damage but it does not effect in any battle against monster only 16 damage --- ## [Rowanne bug - xbox](https://community.gemsofwar.com/t/rowanne-bug-xbox/7783)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 1\ **Last updated:** [June 1, 2016, 11:57am UTC](https://community.gemsofwar.com/t/rowanne-bug-xbox/7783 "2016-06-01T11:57:42Z")
When facing an opponent that have rowanne with 3 traits, his rowanne never get the +1 shield bonus each new turn. side note: rowanne and bul’tauros are both epics. rowanne is x2 for special attack and bul’taurus is 2:1 … --- ## [No Glacial Peaks troops in Arena](https://community.gemsofwar.com/t/no-glacial-peaks-troops-in-arena/7782)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 4\ **Last updated:** [June 1, 2016, 11:21am UTC](https://community.gemsofwar.com/t/no-glacial-peaks-troops-in-arena/7782 "2016-06-01T11:21:39Z")
What you were expecting to happen, and what actually happened? Since the new update launched, I have been playing Arena only, and expected to see some of the new Glacial Peaks troops to join in the fun. I don’t think th… --- ## [Tier reward issues](https://community.gemsofwar.com/t/tier-reward-issues/7786)
**Author:** [@Astrocreep](https://community.gemsofwar.com/u/Astrocreep)\ **Replies:** 2\ **Last updated:** [June 1, 2016, 10:51am UTC](https://community.gemsofwar.com/t/tier-reward-issues/7786 "2016-06-01T10:51:18Z")
I wasn’t getting teir rewards, so I Uninstalled then reinstalled. Now I have been reset. Can you restore my progress? --- ## [PvP table shows random numbers?](https://community.gemsofwar.com/t/pvp-table-shows-random-numbers/7787)
**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\ **Replies:** 4\ **Last updated:** [June 1, 2016, 10:21am UTC](https://community.gemsofwar.com/t/pvp-table-shows-random-numbers/7787 "2016-06-01T10:21:06Z")
I thought the win count shows the total number of batles won in the season. I just noticed that on some entries the number went DOWN instead of up by significant amount. --- ## [How much gold should be stolen in PVP matches](https://community.gemsofwar.com/t/how-much-gold-should-be-stolen-in-pvp-matches/7737)
**Author:** [@Stan](https://community.gemsofwar.com/u/Stan)\ **Replies:** 3\ **Last updated:** [May 31, 2016, 7:56pm UTC](https://community.gemsofwar.com/t/how-much-gold-should-be-stolen-in-pvp-matches/7737 "2016-05-31T19:56:21Z")
My wife and I have been having a busy week and haven’t had much time to play Gems. I logged both of us in to the game when I had a few minutes the other night to collect our daily rewards and noticed that her daily gold… --- ## [Slow loading screen](https://community.gemsofwar.com/t/slow-loading-screen/5555)
**Author:** [@TombGirl1991](https://community.gemsofwar.com/u/TombGirl1991)\ **Replies:** 86\ **Last updated:** [May 31, 2016, 4:44pm UTC](https://community.gemsofwar.com/t/slow-loading-screen/5555 "2016-05-31T16:44:26Z")
Hey everyone, It has come to my attention that when the new patch for the Xbox one updated, the loading screen is painfully slow. Before the patch, the game was up and running under a couple of seconds and now it’s take… --- ## [PvP ranked - Level up no gold, no souls, no glory, no key](https://community.gemsofwar.com/t/pvp-ranked-level-up-no-gold-no-souls-no-glory-no-key/7684)
**Author:** [@did85](https://community.gemsofwar.com/u/did85)\ **Replies:** 9\ **Last updated:** [May 31, 2016, 2:09pm UTC](https://community.gemsofwar.com/t/pvp-ranked-level-up-no-gold-no-souls-no-glory-no-key/7684 "2016-05-31T14:09:09Z")
Hello, thank you in advance for your update. But the last week when we change the rank with the PvP mode we receive directly the gold, souls, glory and key. Per example if you have 600 xp you receive 100 gold and 5 so… --- ## [2 Epic Cards Gone](https://community.gemsofwar.com/t/2-epic-cards-gone/7731)
**Author:** [@Lombeira](https://community.gemsofwar.com/u/Lombeira)\ **Replies:** 0\ **Last updated:** [May 31, 2016, 1:13pm UTC](https://community.gemsofwar.com/t/2-epic-cards-gone/7731 "2016-05-31T13:13:25Z")
I was beginning to build a team and I realized that two epic troops were simply gone. I’m just reporting to you to know about and work to prevent it from happening again. The troops were Green Slime and Mercy Thanks in… --- ## [Chat connection error](https://community.gemsofwar.com/t/chat-connection-error/7729)
**Author:** [@cihuacotl](https://community.gemsofwar.com/u/cihuacotl)\ **Replies:** 0\ **Last updated:** [May 31, 2016, 11:59am UTC](https://community.gemsofwar.com/t/chat-connection-error/7729 "2016-05-31T11:59:35Z")
What you were expecting to happen, and what actually happened? magronstarr tried entering the chat but kept getting cannot connect to server, please try again later What are the steps to make it happen again? just try… --- ## [Dust Devil Dervish not dealing correct damage (iOS Only)](https://community.gemsofwar.com/t/dust-devil-dervish-not-dealing-correct-damage-ios-only/7725)
**Author:** [@dvguinea](https://community.gemsofwar.com/u/dvguinea)\ **Replies:** 0\ **Last updated:** [May 31, 2016, 9:28am UTC](https://community.gemsofwar.com/t/dust-devil-dervish-not-dealing-correct-damage-ios-only/7725 "2016-05-31T09:28:37Z")
This happened on iOS. I confirmed that it did not happen on PC. What you were expecting to happen, and what actually happened? Expected - All troops take 5 damage and the first troop moves to last Happened - One troop… --- ## [Fallen Hero, probable bug](https://community.gemsofwar.com/t/fallen-hero-probable-bug/7722)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 2\ **Last updated:** [May 31, 2016, 8:25am UTC](https://community.gemsofwar.com/t/fallen-hero-probable-bug/7722 "2016-05-31T08:25:44Z")
What you were expecting to happen, and what actually happened? I was playing the Arena against an enemy who had a Fallen Hero in their line-up. This was thei very last card still alive. When he cast his spell, he did cr… --- ## [Did not receive keys from Guild Task](https://community.gemsofwar.com/t/did-not-receive-keys-from-guild-task/7707)
**Author:** [@bluebehir](https://community.gemsofwar.com/u/bluebehir)\ **Replies:** 2\ **Last updated:** [May 31, 2016, 6:29am UTC](https://community.gemsofwar.com/t/did-not-receive-keys-from-guild-task/7707 "2016-05-31T06:29:28Z")
What you were expecting to happen, and what actually happened? I payed 31000 onto a guild task, and then soon after paid the remaining 2500 gold to complete the task. The task was for 12 glory keys. I updated the mast… --- ## [Giant spider bug](https://community.gemsofwar.com/t/giant-spider-bug/7720)
**Author:** [@Vaelic](https://community.gemsofwar.com/u/Vaelic)\ **Replies:** 0\ **Last updated:** [May 31, 2016, 6:14am UTC](https://community.gemsofwar.com/t/giant-spider-bug/7720 "2016-05-31T06:14:54Z")
When I use my giant spider’s ability to turn a color purple (creating 4 in a row for an extra turn), It will sometimes freeze for a few seconds, then when it unfreezes the computer is taking it’s turn like I never got my… --- ## [Maw Spawning Too Much Brown](https://community.gemsofwar.com/t/maw-spawning-too-much-brown/7706)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 7\ **Last updated:** [May 31, 2016, 5:50am UTC](https://community.gemsofwar.com/t/maw-spawning-too-much-brown/7706 "2016-05-31T05:50:04Z")
This is, of course, on top of it being a stupid troop which needs a 30 or 40 cost or something and so on… Uh, I thought it was suspicious so I snagged a picture to confirm. I count at least 12 Brown Gems being spawned -… --- ## [Celestail Armor Benefits](https://community.gemsofwar.com/t/celestail-armor-benefits/7589)
**Author:** [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Replies:** 5\ **Last updated:** [May 31, 2016, 5:08am UTC](https://community.gemsofwar.com/t/celestail-armor-benefits/7589 "2016-05-31T05:08:32Z")
What you were expecting to happen, and what actually happened? I have Celestial armour and is suppose to get double souls from killing enemies but after the patch, losing in PvP do not give double souls anymore. Is this… --- ## [Game crashes after each PvP victory](https://community.gemsofwar.com/t/game-crashes-after-each-pvp-victory/7427)
**Author:** [@IronyMan](https://community.gemsofwar.com/u/IronyMan)\ **Replies:** 6\ **Last updated:** [May 31, 2016, 12:53am UTC](https://community.gemsofwar.com/t/game-crashes-after-each-pvp-victory/7427 "2016-05-31T00:53:55Z")
I play on an ipad 2. After each PvP victory with the new update, I see the rewards screen fine. Then when the kingdom background is displayed while the game returns to the PvP menu, it crashes. Every time so far. For … --- ## [Glitch based on Inferno or maybe Daemonic Pact](https://community.gemsofwar.com/t/glitch-based-on-inferno-or-maybe-daemonic-pact/7702)
**Author:** [@Elendil52](https://community.gemsofwar.com/u/Elendil52)\ **Replies:** 2\ **Last updated:** [May 31, 2016, 12:01am UTC](https://community.gemsofwar.com/t/glitch-based-on-inferno-or-maybe-daemonic-pact/7702 "2016-05-31T00:01:14Z")
What you were expecting to happen, and what actually happened? Expecting to kill the first enemy troop when Infernal King. What actually happened was the troop (a fully traited Gorgotha) remained on screen, which isn’t … --- ## [Arcane Mountain Traitstone - Where Is It?](https://community.gemsofwar.com/t/arcane-mountain-traitstone-where-is-it/7690)
**Author:** [@AlexAtTheDisco](https://community.gemsofwar.com/u/AlexAtTheDisco)\ **Replies:** 20\ **Last updated:** [May 30, 2016, 11:47pm UTC](https://community.gemsofwar.com/t/arcane-mountain-traitstone-where-is-it/7690 "2016-05-30T23:47:33Z")
I’ve been trying to find this traitstone for a while to get the last upgrade on my Sacred Gardian, but I’ve had no look getting one in any kingdoms. Anyone know which kingdom it can be found? … --- ## [The application performed 13390 requests](https://community.gemsofwar.com/t/the-application-performed-13390-requests/7689)
**Author:** [@Iriasu](https://community.gemsofwar.com/u/Iriasu)\ **Replies:** 4\ **Last updated:** [May 30, 2016, 6:34pm UTC](https://community.gemsofwar.com/t/the-application-performed-13390-requests/7689 "2016-05-30T18:34:03Z")
What you were expecting to happen, and what actually happened? I won the PvP battle and expected a victory screen. I got error: http://imgur.com/O81kH87 Had to quit application, I use Steam Client. What are the steps… --- ## [Game crash when opening 12 glory chests](https://community.gemsofwar.com/t/game-crash-when-opening-12-glory-chests/7679)
**Author:** [@Wargems](https://community.gemsofwar.com/u/Wargems)\ **Replies:** 1\ **Last updated:** [May 30, 2016, 2:15pm UTC](https://community.gemsofwar.com/t/game-crash-when-opening-12-glory-chests/7679 "2016-05-30T14:15:42Z")
Reproducible Do guild task awarding 12 glory keys open 12 chests Game crash on ps4 report sent crashed five times so far and nothing no keys , relog redo a few guild tasks awarding 12 glory keys open 12 chests and Game … --- ## [The game crashed when giving final score on treasure hunt](https://community.gemsofwar.com/t/the-game-crashed-when-giving-final-score-on-treasure-hunt/7644)
**Author:** [@Reliankur](https://community.gemsofwar.com/u/Reliankur)\ **Replies:** 1\ **Last updated:** [May 30, 2016, 2:04am UTC](https://community.gemsofwar.com/t/the-game-crashed-when-giving-final-score-on-treasure-hunt/7644 "2016-05-30T02:04:17Z")
What you were expecting to happen, and what actually happened? I expected the game to display results from treasure hunt. I had four red and two green chests. What are the steps to make it happen again? Game crashed … --- ## [Game is out of sync with servers](https://community.gemsofwar.com/t/game-is-out-of-sync-with-servers/7530)
**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Replies:** 2\ **Last updated:** [May 29, 2016, 9:41am UTC](https://community.gemsofwar.com/t/game-is-out-of-sync-with-servers/7530 "2016-05-29T09:41:27Z")
What you were expecting to happen, and what actually happened? Play a ranked pvp game What are the steps to make it happen again? Play PVP Do you have any screenshots or video you want to share with us so we can see … --- ## [Unable to PVP and screen blacked out](https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541)
**Author:** [@Freakynation76](https://community.gemsofwar.com/u/Freakynation76)\ **Replies:** 4\ **Last updated:** [May 28, 2016, 4:11pm UTC](https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541 "2016-05-28T16:11:04Z")
What you were expecting to happen, and what actually happened? I went to fight pvp and it was stuck on loading screen. Then when I quit and reloaded it said your mongo database is unavailable and the map disappeared. W… --- ## [Stats not recording probably in Guild 2.0](https://community.gemsofwar.com/t/stats-not-recording-probably-in-guild-2-0/7472)
**Author:** [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Replies:** 7\ **Last updated:** [May 28, 2016, 1:28pm UTC](https://community.gemsofwar.com/t/stats-not-recording-probably-in-guild-2-0/7472 "2016-05-28T13:28:35Z")
What you were expecting to happen, and what actually happened? I just played 3 casual pvp matches and all 3 had trophy gains. It recorded in the guild feed but did not record when you look at guild member stats. I refre… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=88) [Next page](https://community.gemsofwar.com/c/support/10.md?page=90)