# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=88 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 89 --- ## [Summoning Bug in Arena](https://community.gemsofwar.com/t/summoning-bug-in-arena/8037)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 13\ **Last updated:** [June 7, 2016, 12:46pm UTC](https://community.gemsofwar.com/t/summoning-bug-in-arena/8037 "2016-06-07T12:46:05Z")
What you were expecting to happen, and what actually happened? I was playing in the Arena with the reworked Ghoul, who decreases the ennemy stat. He decreased the Giant Spider’s magic stat, so her summoning should be lo… --- ## [Enemy spells not firing?](https://community.gemsofwar.com/t/enemy-spells-not-firing/8064)
**Author:** [@Personette](https://community.gemsofwar.com/u/Personette)\ **Replies:** 21\ **Last updated:** [June 7, 2016, 7:48am UTC](https://community.gemsofwar.com/t/enemy-spells-not-firing/8064 "2016-06-07T07:48:03Z")
It pains me to say this but… I’ve been in a number of battles where an enemy troop had full mana & ought to have cast, but instead of casting the spell–or even taking a four gem match–the AI took a three match and handed… --- ## [Got all tier rewards at the start of the week](https://community.gemsofwar.com/t/got-all-tier-rewards-at-the-start-of-the-week/8031)
**Author:** [@Iriasu](https://community.gemsofwar.com/u/Iriasu)\ **Replies:** 9\ **Last updated:** [June 7, 2016, 7:24am UTC](https://community.gemsofwar.com/t/got-all-tier-rewards-at-the-start-of-the-week/8031 "2016-06-07T07:24:43Z")
What you were expecting to happen, and what actually happened? I expected that I wouldn’t somehow at the start of new season get all the rewards up to tier 1 without a single battle. 46 glory keys and other things. Now … --- ## [Not Being attacked on Defence](https://community.gemsofwar.com/t/not-being-attacked-on-defence/8050)
**Author:** [@xuyuu89](https://community.gemsofwar.com/u/xuyuu89)\ **Replies:** 9\ **Last updated:** [June 7, 2016, 3:11am UTC](https://community.gemsofwar.com/t/not-being-attacked-on-defence/8050 "2016-06-07T03:11:39Z")
Hi @Nimhain First of all thank you and your wonderful team for such fun and enjoyable game, but I did find a bug I want to report. Towards the second half of last week, my def team was not getting attacked at all, it is … --- ## [Can't pvp keep getting kicked](https://community.gemsofwar.com/t/cant-pvp-keep-getting-kicked/8044)
**Author:** [@Freakynation76](https://community.gemsofwar.com/u/Freakynation76)\ **Replies:** 1\ **Last updated:** [June 7, 2016, 2:55am UTC](https://community.gemsofwar.com/t/cant-pvp-keep-getting-kicked/8044 "2016-06-07T02:55:03Z")
What you were expecting to happen, and what actually happened? Trying for Pvp and get kicked, says event hasn’t started. What are the steps to make it happen again? Enter pvp Do you have any screenshots or video you … --- ## [Resurected IK not Aflame anymore](https://community.gemsofwar.com/t/resurected-ik-not-aflame-anymore/7962)
**Author:** [@GemsCollector](https://community.gemsofwar.com/u/GemsCollector)\ **Replies:** 2\ **Last updated:** [June 7, 2016, 12:55am UTC](https://community.gemsofwar.com/t/resurected-ik-not-aflame-anymore/7962 "2016-06-07T00:55:33Z")
What you were expecting to happen, and what actually happened? I was fighting against a team with IK. I killed it, Immortal trait triggered. Visually everything was OK (all traits unlocked), but when I got hit my troo… --- ## [Knight Coronet bug?](https://community.gemsofwar.com/t/knight-coronet-bug/8059)
**Author:** [@Althax](https://community.gemsofwar.com/u/Althax)\ **Replies:** 7\ **Last updated:** [June 7, 2016, 12:38am UTC](https://community.gemsofwar.com/t/knight-coronet-bug/8059 "2016-06-07T00:38:57Z")
I’ve seen this several times now. When theres only one enemy troop left the knights cleave spell gives an odd number when the damage appears. It looks like 2 numbers overlapping and it hits for more damage than I expect. … --- ## [Suggest a Troop is Broken](https://community.gemsofwar.com/t/suggest-a-troop-is-broken/8060)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 3\ **Last updated:** [June 7, 2016, 12:00am UTC](https://community.gemsofwar.com/t/suggest-a-troop-is-broken/8060 "2016-06-07T00:00:23Z")
I was going to do a video today where I make teams out of click spamming the “Suggest Troop” button, but the feature seems to not be working correctly. Regardless of team composition, it will recommend 1 of the following… --- ## [It says "Deathmark" on Creeping Death and Succubus](https://community.gemsofwar.com/t/it-says-deathmark-on-creeping-death-and-succubus/8055)
**Author:** [@Larohar](https://community.gemsofwar.com/u/Larohar)\ **Replies:** 3\ **Last updated:** [June 6, 2016, 9:27pm UTC](https://community.gemsofwar.com/t/it-says-deathmark-on-creeping-death-and-succubus/8055 "2016-06-06T21:27:48Z")
What you were expecting to happen, and what actually happened? I was just browsing through my troops, thinking about mechanics that I could use to annoy attackers. I was expecting to find all Troops/Weapons that can inf… --- ## [Wolf Knight damage bug?](https://community.gemsofwar.com/t/wolf-knight-damage-bug/8054)
**Author:** [@DanSomeone](https://community.gemsofwar.com/u/DanSomeone)\ **Replies:** 3\ **Last updated:** [June 6, 2016, 9:08pm UTC](https://community.gemsofwar.com/t/wolf-knight-damage-bug/8054 "2016-06-06T21:08:12Z")
It appears that the Wolf Knight is dealing true damage on skull hits. This definitely happens after it has cast its spell at least once; not sure if it happens before. Only observed it in PvP (iOS). E.g., Enemy Wolf Kni… --- ## [No Naga Queen in chests?](https://community.gemsofwar.com/t/no-naga-queen-in-chests/7587)
**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\ **Replies:** 5\ **Last updated:** [June 6, 2016, 5:03pm UTC](https://community.gemsofwar.com/t/no-naga-queen-in-chests/7587 "2016-06-06T17:03:58Z")
So… With 2.0, as a lot of player, I opened a lot of keys, but I didn’t get a single Naga Queen out of 1000 glory keys and 700 gem keys… Anyone found her in chests? I hate to post this kind of topic but… As someone pos… --- ## [Actual reset and roll over times?](https://community.gemsofwar.com/t/actual-reset-and-roll-over-times/8032)
**Author:** [@Mithran](https://community.gemsofwar.com/u/Mithran)\ **Replies:** 0\ **Last updated:** [June 6, 2016, 7:47am UTC](https://community.gemsofwar.com/t/actual-reset-and-roll-over-times/8032 "2016-06-06T07:47:01Z")
I’m noticing things are being pulled from the shops prior to their event ending time. A week ago, the Nobend Brothers glory pack was pulled at approximately 8 minutes prior to the end of week reset, leaving no pack avai… --- ## [Um..... What? Key Glitch](https://community.gemsofwar.com/t/um-what-key-glitch/8029)
**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\ **Replies:** 2\ **Last updated:** [June 6, 2016, 7:21am UTC](https://community.gemsofwar.com/t/um-what-key-glitch/8029 "2016-06-06T07:21:47Z")
Well, I went to open my keys and this screen popped up… I can’t actually buy them, but I can’t open up the keys I have either… Any ideas??? --- ## [Not getting any defense losses/progress on the revenge meter](https://community.gemsofwar.com/t/not-getting-any-defense-losses-progress-on-the-revenge-meter/7966)
**Author:** [@funkula](https://community.gemsofwar.com/u/funkula)\ **Replies:** 16\ **Last updated:** [June 6, 2016, 5:58am UTC](https://community.gemsofwar.com/t/not-getting-any-defense-losses-progress-on-the-revenge-meter/7966 "2016-06-06T05:58:33Z")
I just started a couple days ago, and I’m pretty confident I’m not so amazing that I simply haven’t lost a single defense. I assume you advance the revenge meter by fighting people who defeated you, so if I can’t see my … --- ## [Not getting correct souls for defence](https://community.gemsofwar.com/t/not-getting-correct-souls-for-defence/7968)
**Author:** [@bluebehir](https://community.gemsofwar.com/u/bluebehir)\ **Replies:** 14\ **Last updated:** [June 6, 2016, 12:38am UTC](https://community.gemsofwar.com/t/not-getting-correct-souls-for-defence/7968 "2016-06-06T00:38:47Z")
What you were expecting to happen, and what actually happened? Expecting 4 souls per victory. One time I saw that I got zero souls for a defence victory. Other times I get 3. Sometimes I get exactly what I expect (4 … --- ## [Completed guild task but no keys were rewarded](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981)
**Author:** [@navraenr](https://community.gemsofwar.com/u/navraenr)\ **Replies:** 8\ **Last updated:** [June 5, 2016, 11:07pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981 "2016-06-05T23:07:55Z")
What you were expecting to happen, and what actually happened? I spent enough gold (about 6k?) to complete a guild key task. I did not receive any keys and neither did anyone in my guild. This was done while logged in… --- ## [Accidentally deleted main character](https://community.gemsofwar.com/t/accidentally-deleted-main-character/8008)
**Author:** [@frederick00714](https://community.gemsofwar.com/u/frederick00714)\ **Replies:** 2\ **Last updated:** [June 5, 2016, 10:46pm UTC](https://community.gemsofwar.com/t/accidentally-deleted-main-character/8008 "2016-06-05T22:46:17Z")
I not sure how but my main character is no longer in my roster. He is there on the main page. But i cant fight with him. I tried deleating the game from my ps4. But after reinstall still cant fight with him. Can anyo… --- ## [\[SOLVED\] Can you please investigate this](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976)
**Author:** [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Replies:** 90\ **Last updated:** [June 5, 2016, 10:36pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976 "2016-06-05T22:36:24Z")
Twice so far. EDIT: three times From my understanding, it is nothing on my end. I have restarted three times now; and every time I complete a PVP match, I get an error message, --- ## [Error message...anyone seen this one?](https://community.gemsofwar.com/t/error-message-anyone-seen-this-one/8004)
**Author:** [@Elarcadia](https://community.gemsofwar.com/u/Elarcadia)\ **Replies:** 4\ **Last updated:** [June 5, 2016, 10:06pm UTC](https://community.gemsofwar.com/t/error-message-anyone-seen-this-one/8004 "2016-06-05T22:06:00Z")
I’ve never received this error messsage before, and am not sure what to do. I have restarted my phone 3 times, and no change. I also have clicked support, but nothing happens. Any suggestions?? --- ## [The game is too slow.(Fps too low)](https://community.gemsofwar.com/t/the-game-is-too-slow-fps-too-low/7993)
**Author:** [@Sargeras](https://community.gemsofwar.com/u/Sargeras)\ **Replies:** 10\ **Last updated:** [June 5, 2016, 6:57pm UTC](https://community.gemsofwar.com/t/the-game-is-too-slow-fps-too-low/7993 "2016-06-05T18:57:32Z")
Hello! Is it possible to add a graphic quality setting in the game?It runs pretty slow for me,bad fps.My computer is pretty old,but it runs other games with similar graphics fine.Even LoL runs better then Gems of War fo… --- ## [That's a new one](https://community.gemsofwar.com/t/thats-a-new-one/7990)
**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Replies:** 11\ **Last updated:** [June 5, 2016, 6:21pm UTC](https://community.gemsofwar.com/t/thats-a-new-one/7990 "2016-06-05T18:21:46Z")
--- ## [Minor Issue: Traitstone obtained doesn't show when you level up](https://community.gemsofwar.com/t/minor-issue-traitstone-obtained-doesnt-show-when-you-level-up/7526)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 4\ **Last updated:** [June 5, 2016, 11:09am UTC](https://community.gemsofwar.com/t/minor-issue-traitstone-obtained-doesnt-show-when-you-level-up/7526 "2016-06-05T11:09:03Z")
What you were expecting to happen, and what actually happened? I was expecting to see the traitstone I’ve received after the victory screen, but instead I only had the level up screens. What are the steps to make it ha… --- ## [Summoner's third trait](https://community.gemsofwar.com/t/summoners-third-trait/7904)
**Author:** [@piotr](https://community.gemsofwar.com/u/piotr)\ **Replies:** 8\ **Last updated:** [June 5, 2016, 9:35am UTC](https://community.gemsofwar.com/t/summoners-third-trait/7904 "2016-06-05T09:35:07Z")
Two bugs that i noticed when doing the first challenge in Gar Nok over and over again (need Arcane Lava and i’m not getting them at all :unamused:), related to the Summoner’s third trait (25% chance to summon an Ancient … --- ## [Lost 2k souls to connection problem](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957)
**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\ **Replies:** 5\ **Last updated:** [June 5, 2016, 12:05am UTC](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957 "2016-06-05T00:05:08Z")
Was leveling up Sheggra 17-\>19 for ~1900 soul, there was a conneciton error, after retry I gor message of error. Another retry, error again, assuring me souls are not lost. Yes they are. After relog I found the troop a… --- ## [Questions about farming and souls (Display Bug)](https://community.gemsofwar.com/t/questions-about-farming-and-souls-display-bug/7925)
**Author:** [@Athilias](https://community.gemsofwar.com/u/Athilias)\ **Replies:** 21\ **Last updated:** [June 4, 2016, 3:50pm UTC](https://community.gemsofwar.com/t/questions-about-farming-and-souls-display-bug/7925 "2016-06-04T15:50:59Z")
So I’ve read that somewhere (can’t remember where) that there is a maximum amount of souls winnable from a battle. However, I have watched my friend lose a battle and receive 300+ souls (he’s still really low level, no v… --- ## [Visual bug with Mercy](https://community.gemsofwar.com/t/visual-bug-with-mercy/7943)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 3\ **Last updated:** [June 4, 2016, 2:10pm UTC](https://community.gemsofwar.com/t/visual-bug-with-mercy/7943 "2016-06-04T14:10:48Z")
What you were expecting to happen, and what actually happened? Mercy’s card had the wrong display. What are the steps to make it happen again? I have no idea. First time I’ve seen this happen. Do you have any screens… --- ## [Something wrong in the ranks](https://community.gemsofwar.com/t/something-wrong-in-the-ranks/7865)
**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\ **Replies:** 29\ **Last updated:** [June 4, 2016, 10:13am UTC](https://community.gemsofwar.com/t/something-wrong-in-the-ranks/7865 "2016-06-04T10:13:50Z")
I believe this screen shot is self explanatory. By the way, I kinda feel robbed to play against Sister for nothing more than a mere 27 points when I’m 400 level behind, wich doesn’t even begin to describe how much I’… --- ## [Defeats out of no where](https://community.gemsofwar.com/t/defeats-out-of-no-where/7913)
**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\ **Replies:** 3\ **Last updated:** [June 3, 2016, 10:27pm UTC](https://community.gemsofwar.com/t/defeats-out-of-no-where/7913 "2016-06-03T22:27:11Z")
So… During this event, I apparently got two defeats. I got a first one on Tuesday wich, I thought was due to a RQ on Monday as the loss showed up something like 24 hours later, but I just got another one for no apparent… --- ## [Gem Shop Unavailable](https://community.gemsofwar.com/t/gem-shop-unavailable/6516)
**Author:** [@Gemgirl](https://community.gemsofwar.com/u/Gemgirl)\ **Replies:** 22\ **Last updated:** [June 3, 2016, 6:30pm UTC](https://community.gemsofwar.com/t/gem-shop-unavailable/6516 "2016-06-03T18:30:47Z")
The gem Shop in game has been unavailable for 3 days. My daily gems expired and I wanted to renew it. I was able to do so thru the Playstation store directly. When I signed out and back on they appeared in game. Wond… --- ## [Sacrifice doesn't kill enemies with Life Drain trait](https://community.gemsofwar.com/t/sacrifice-doesnt-kill-enemies-with-life-drain-trait/7833)
**Author:** [@BZZZT](https://community.gemsofwar.com/u/BZZZT)\ **Replies:** 4\ **Last updated:** [June 3, 2016, 1:44am UTC](https://community.gemsofwar.com/t/sacrifice-doesnt-kill-enemies-with-life-drain-trait/7833 "2016-06-03T01:44:17Z")
What you were expecting to happen, and what actually happened? Enemy had 1 HP, was going to die to skill, sacrifice; Life Drain triggered after damage before death when they should have died. Opponent is left with 4HP,… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=87) [Next page](https://community.gemsofwar.com/c/support/10.md?page=89)