# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=87 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 88 --- ## [BUG 4 Star Kingdom NOT Giving +50 Gold](https://community.gemsofwar.com/t/bug-4-star-kingdom-not-giving-50-gold/8402)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 6\ **Last updated:** [June 14, 2016, 6:12pm UTC](https://community.gemsofwar.com/t/bug-4-star-kingdom-not-giving-50-gold/8402 "2016-06-14T18:12:34Z")
I believe there are a number of posts on this for the PC/mobile version. 4 Star Kingdoms do NOT give +50 Gold like they are supposed to on CONSOLE. “This Kingdom” Pre upgrade: Base +20,Quests +25, Kingdom Power +100 "… --- ## [Not receiving PVP tier rewards](https://community.gemsofwar.com/t/not-receiving-pvp-tier-rewards/8381)
**Author:** [@orbin111](https://community.gemsofwar.com/u/orbin111)\ **Replies:** 5\ **Last updated:** [June 13, 2016, 6:32pm UTC](https://community.gemsofwar.com/t/not-receiving-pvp-tier-rewards/8381 "2016-06-13T18:32:49Z")
What you were expecting to happen, and what actually happened? After reaching new Tier, I should be able to collect tier rewads. Since the reset, I realized that the standard way I collected rewards last week is not wor… --- ## [Guild counters staying at zero](https://community.gemsofwar.com/t/guild-counters-staying-at-zero/8380)
**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\ **Replies:** 4\ **Last updated:** [June 13, 2016, 5:11pm UTC](https://community.gemsofwar.com/t/guild-counters-staying-at-zero/8380 "2016-06-13T17:11:12Z")
Since the reset this morning neither gold nor trophies are showing on the (Match Masters) weekly count roster for me - and I dont know how many others in the guild are affected. Rolling totals seem ok. --- ## [Changeover Errors?](https://community.gemsofwar.com/t/changeover-errors/8379)
**Author:** [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Replies:** 0\ **Last updated:** [June 13, 2016, 4:47pm UTC](https://community.gemsofwar.com/t/changeover-errors/8379 "2016-06-13T16:47:21Z")
What you were expecting to happen, and what actually happened? I don’t know if these two things are related, but: It appears my trophies did not reset from last week, at least as far as it shows in the guild roster, … --- ## [The "T-glitch": Intentional?](https://community.gemsofwar.com/t/the-t-glitch-intentional/7874)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 33\ **Last updated:** [June 13, 2016, 2:51pm UTC](https://community.gemsofwar.com/t/the-t-glitch-intentional/7874 "2016-06-13T14:51:54Z")
@Mr.Strange How come, when you match 5 in any shape other than a line (usually a “T”) it counts as 2x, sometimes 3x? It’s unnerving to see the AI march 5 and get 20+ Mana --- ## [An incorrect number of trophies and money](https://community.gemsofwar.com/t/an-incorrect-number-of-trophies-and-money/8219)
**Author:** [@kajikrizz](https://community.gemsofwar.com/u/kajikrizz)\ **Replies:** 2\ **Last updated:** [June 13, 2016, 10:30am UTC](https://community.gemsofwar.com/t/an-incorrect-number-of-trophies-and-money/8219 "2016-06-13T10:30:54Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Help with patch](https://community.gemsofwar.com/t/help-with-patch/8360)
**Author:** [@gravesender](https://community.gemsofwar.com/u/gravesender)\ **Replies:** 2\ **Last updated:** [June 13, 2016, 4:21am UTC](https://community.gemsofwar.com/t/help-with-patch/8360 "2016-06-13T04:21:16Z")
I play on ps4 and it says my current version is 1.0.5 and when I choose update it says I have current version. I would like to download 2.0 so the game is updated. Am I missing something? --- ## [Accessing bundles purchased on PS4](https://community.gemsofwar.com/t/accessing-bundles-purchased-on-ps4/7596)
**Author:** [@Cordeliane](https://community.gemsofwar.com/u/Cordeliane)\ **Replies:** 1\ **Last updated:** [June 12, 2016, 11:00am UTC](https://community.gemsofwar.com/t/accessing-bundles-purchased-on-ps4/7596 "2016-06-12T11:00:02Z")
I purchased a bundle and haven’t received the items yet. I also think I should have the plus bundle but can’t see where I ever had it either. Is there somewhere specific I need to go to get this? --- ## [Problem with Leader of guild that came back after long term abscence](https://community.gemsofwar.com/t/problem-with-leader-of-guild-that-came-back-after-long-term-abscence/8310)
**Author:** [@Aurelia](https://community.gemsofwar.com/u/Aurelia)\ **Replies:** 2\ **Last updated:** [June 12, 2016, 6:34am UTC](https://community.gemsofwar.com/t/problem-with-leader-of-guild-that-came-back-after-long-term-abscence/8310 "2016-06-12T06:34:29Z")
Can anyone tell me what can be done about a leader of a guild that I’ve ran for over a year and a half, that was then gone for another month and a half. Our members just asked for someone to be able to run the guild, whi… --- ## [\*CONSOLE\* Reverse Winter Imp](https://community.gemsofwar.com/t/console-reverse-winter-imp/8294)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 6\ **Last updated:** [June 11, 2016, 11:17pm UTC](https://community.gemsofwar.com/t/console-reverse-winter-imp/8294 "2016-06-11T23:17:17Z")
This question applies to CONSOLE Ok, everyone “loves” RNG debates so here is the abnormality. In another thread someone posted about difficult cards to obtain. I am reasonable convinced there is a small problem/bug w… --- ## [Bug: Kingdom Income](https://community.gemsofwar.com/t/bug-kingdom-income/7613)
**Author:** [@nguyenquoctrong](https://community.gemsofwar.com/u/nguyenquoctrong)\ **Replies:** 11\ **Last updated:** [June 11, 2016, 7:19pm UTC](https://community.gemsofwar.com/t/bug-kingdom-income/7613 "2016-06-11T19:19:01Z")
I have 11 5-star, 3 3-star, 1 2-stars and 8 4-star kingdoms. All quests were completed. My home kingdom is Pride Land. I do not have any 0,1-star kingdoms, so i can’t compare to 2-star kingdoms. Is Gold per day 4385 cor… --- ## [Combo Breaker needs to be fixed before 2.0](https://community.gemsofwar.com/t/combo-breaker-needs-to-be-fixed-before-2-0/8264)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 13\ **Last updated:** [June 11, 2016, 6:13pm UTC](https://community.gemsofwar.com/t/combo-breaker-needs-to-be-fixed-before-2-0/8264 "2016-06-11T18:13:05Z")
The AI Combo Breaker is always off. I ran some numbers over a sample of 200 matches in each scenario; In games it is “On”: Player averages 8.3 Extra Turns a match AI averages 17.5 In games it is “Off”: Player averag… --- ## [Mabs Winter veil](https://community.gemsofwar.com/t/mabs-winter-veil/8280)
**Author:** [@Ragereaver](https://community.gemsofwar.com/u/Ragereaver)\ **Replies:** 1\ **Last updated:** [June 11, 2016, 4:57pm UTC](https://community.gemsofwar.com/t/mabs-winter-veil/8280 "2016-06-11T16:57:55Z")
Very occasionally, an oponent will get a four match and become frozen due to MY winter veil. I’ve seen it a few times now. Only once has it been the other way around though, a four match I’m getting triggering the enemy … --- ## [Incorrect number of souls](https://community.gemsofwar.com/t/incorrect-number-of-souls/8251)
**Author:** [@Dharock](https://community.gemsofwar.com/u/Dharock)\ **Replies:** 3\ **Last updated:** [June 11, 2016, 3:50pm UTC](https://community.gemsofwar.com/t/incorrect-number-of-souls/8251 "2016-06-11T15:50:37Z")
What you were expecting to happen, and what actually happened? Expecting 100 souls at end of fight when casting valkyrie several times, or at least 10 souls when finishing a fight with killing 4 ennemies with a 2.5X bon… --- ## [Minor Bug in Troops-\> Hero -\> Show all](https://community.gemsofwar.com/t/minor-bug-in-troops-hero-show-all/7005)
**Author:** [@Jeff](https://community.gemsofwar.com/u/Jeff)\ **Replies:** 2\ **Last updated:** [June 11, 2016, 1:54pm UTC](https://community.gemsofwar.com/t/minor-bug-in-troops-hero-show-all/7005 "2016-06-11T13:54:07Z")
It looks like someone made an effort to hide the class weapons until you “discover” the class by suppressing them when “Show All” is chosen. But they forgot not to hide weapons you already have. I was very confused fo… --- ## [Extra laggy (graphics-wise) since last mini-update](https://community.gemsofwar.com/t/extra-laggy-graphics-wise-since-last-mini-update/8186)
**Author:** [@snorrax](https://community.gemsofwar.com/u/snorrax)\ **Replies:** 7\ **Last updated:** [June 9, 2016, 8:21pm UTC](https://community.gemsofwar.com/t/extra-laggy-graphics-wise-since-last-mini-update/8186 "2016-06-09T20:21:56Z")
What you were expecting to happen, and what actually happened? I’ve noticed an acute onset of graphics lag/fps drops, especially with large gems match chains and with activation of Mab’s spell since the last mini-update… --- ## [Out-of-sync with the servers](https://community.gemsofwar.com/t/out-of-sync-with-the-servers/8210)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 0\ **Last updated:** [June 9, 2016, 4:48pm UTC](https://community.gemsofwar.com/t/out-of-sync-with-the-servers/8210 "2016-06-09T16:48:56Z")
Got this window twice today, havent seen it before, I dont get a lose or anything. Just have to restart the game and I can again play against the team I choosed right before the box came. But thought that I wanted to … --- ## [Short dropouts during a game](https://community.gemsofwar.com/t/short-dropouts-during-a-game/8200)
**Author:** [@Korbit](https://community.gemsofwar.com/u/Korbit)\ **Replies:** 1\ **Last updated:** [June 9, 2016, 9:46am UTC](https://community.gemsofwar.com/t/short-dropouts-during-a-game/8200 "2016-06-09T09:46:06Z")
What you were expecting to happen, and what actually happened? Since yesterday I have some problems with the perfomance while playing… From time to time there are some short sporadic dropouts… I checked the Internet Co… --- ## [Swen Giba is Recruiting Now](https://community.gemsofwar.com/t/swen-giba-is-recruiting-now/8150)
**Author:** [@Edu-M](https://community.gemsofwar.com/u/Edu-M)\ **Replies:** 24\ **Last updated:** [June 9, 2016, 6:05am UTC](https://community.gemsofwar.com/t/swen-giba-is-recruiting-now/8150 "2016-06-09T06:05:59Z")
Hi Swen, Just love your results! You are some real bad boys! I see you are now down to 29 players since Tuesday. My girlfiend Lady Dragon has asked me to put in a request that you let her join you. She likes to live in … --- ## [I haven't seen this before](https://community.gemsofwar.com/t/i-havent-seen-this-before/8174)
**Author:** [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Replies:** 8\ **Last updated:** [June 8, 2016, 10:09pm UTC](https://community.gemsofwar.com/t/i-havent-seen-this-before/8174 "2016-06-08T22:09:11Z")
What you were expecting to happen, and what actually happened? I set up a double Maw team to fight a triple Maw team. First time I tried a team with two Maws. My first Maw ate their first Maw, but the screen showed th… --- ## [Unistalled app and didn't log back in](https://community.gemsofwar.com/t/unistalled-app-and-didnt-log-back-in/7953)
**Author:** [@JayD543](https://community.gemsofwar.com/u/JayD543)\ **Replies:** 6\ **Last updated:** [June 8, 2016, 6:08pm UTC](https://community.gemsofwar.com/t/unistalled-app-and-didnt-log-back-in/7953 "2016-06-08T18:08:41Z")
What you were expecting to happen, and what actually happened? The game was consistently crashing and a request appeared asking me to unistall and reinstall the app. This had appeared several times and stops the game fr… --- ## [I have lost all my progress](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051)
**Author:** [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\ **Replies:** 7\ **Last updated:** [June 8, 2016, 3:26pm UTC](https://community.gemsofwar.com/t/i-have-lost-all-my-progress/8051 "2016-06-08T15:26:11Z")
For some reason when I turn the game on it started over to the beginning when you help Luther and I can only make it to where you have to name your character. I keep getting an error message saying lost connection. I hop… --- ## [Glitch on rewards screen in PvP](https://community.gemsofwar.com/t/glitch-on-rewards-screen-in-pvp/8132)
**Author:** [@popito](https://community.gemsofwar.com/u/popito)\ **Replies:** 2\ **Last updated:** [June 8, 2016, 11:22am UTC](https://community.gemsofwar.com/t/glitch-on-rewards-screen-in-pvp/8132 "2016-06-08T11:22:49Z")
What you were expecting to happen, and what actually happened? Upon achieving ranks 7, 6 & 5 today in PvP I hit the rewards button. Instead of receiving what would be 12 keys total from each rank up plus the other rewar… --- ## [Not getting my Tier bonuses after leveling up](https://community.gemsofwar.com/t/not-getting-my-tier-bonuses-after-leveling-up/8099)
**Author:** [@Vanessa202](https://community.gemsofwar.com/u/Vanessa202)\ **Replies:** 2\ **Last updated:** [June 8, 2016, 3:29am UTC](https://community.gemsofwar.com/t/not-getting-my-tier-bonuses-after-leveling-up/8099 "2016-06-08T03:29:38Z")
Hi Iv noticed I am not receiving any Tier bonuses. Iv already logged in and out a few times and still nothing. Do we get them at the end of the event or is this a glitch. Many thanks in advance for reply’s. --- ## [From Reddit: Disenchant troop task not completing](https://community.gemsofwar.com/t/from-reddit-disenchant-troop-task-not-completing/7311)
**Author:** [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Replies:** 3\ **Last updated:** [June 8, 2016, 1:37am UTC](https://community.gemsofwar.com/t/from-reddit-disenchant-troop-task-not-completing/7311 "2016-06-08T01:37:40Z")
@Nex, @Mr.Strange A question on Reddit you might wish to address, regarding the “disenchant troop” daily task not completing. --- ## [Update for ps4!](https://community.gemsofwar.com/t/update-for-ps4/8102)
**Author:** [@Gassmonkey83](https://community.gemsofwar.com/u/Gassmonkey83)\ **Replies:** 8\ **Last updated:** [June 8, 2016, 1:28am UTC](https://community.gemsofwar.com/t/update-for-ps4/8102 "2016-06-08T01:28:20Z")
Why is there a 2.0 update for ios and android but my ps4 says it on uodate version 1.06 and also on ios and android they been givin stuff for because of server issues and ps4/xbox have not --- ## [Event Chest shows wrong troop for possible purchase](https://community.gemsofwar.com/t/event-chest-shows-wrong-troop-for-possible-purchase/8114)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 1\ **Last updated:** [June 7, 2016, 6:00pm UTC](https://community.gemsofwar.com/t/event-chest-shows-wrong-troop-for-possible-purchase/8114 "2016-06-07T18:00:05Z")
Hello @Nex and @Mr.Strange. With Wild Plains out and Skeleros as the Glory troop of the week, I went over to the Event Chests to try and have “easy” chance at pulling the Hydra. When you pull up the screen though it sa… --- ## [Guild trophy/donation reset again?](https://community.gemsofwar.com/t/guild-trophy-donation-reset-again/8115)
**Author:** [@en9nhcet](https://community.gemsofwar.com/u/en9nhcet)\ **Replies:** 0\ **Last updated:** [June 7, 2016, 4:54pm UTC](https://community.gemsofwar.com/t/guild-trophy-donation-reset-again/8115 "2016-06-07T16:54:52Z")
^^ as titled my trophy and gold donations were reset for this week twice! :cry: --- ## [UI Bug (screen clipping)](https://community.gemsofwar.com/t/ui-bug-screen-clipping/8098)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 0\ **Last updated:** [June 7, 2016, 2:40pm UTC](https://community.gemsofwar.com/t/ui-bug-screen-clipping/8098 "2016-06-07T14:40:04Z")
There is a very minor UI bug on the console version that I would like to see fixed, if possible. On the console version when selecting anything (Troops, Hero, Guild, Chests, Kingdoms, PvP, etc) the active screen becomes… --- ## [Slow down when picking a new team](https://community.gemsofwar.com/t/slow-down-when-picking-a-new-team/7601)
**Author:** [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\ **Replies:** 14\ **Last updated:** [June 7, 2016, 12:47pm UTC](https://community.gemsofwar.com/t/slow-down-when-picking-a-new-team/7601 "2016-06-07T12:47:35Z")
Is this ever going to get fixed. This has been a problem before the update and still hasn’t been fixed. After a while it takes a couple of minutes before you can select a new team. This is the only complaint I have for a… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=86) [Next page](https://community.gemsofwar.com/c/support/10.md?page=88)