# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=86 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 87 --- ## [Sheggra's Lava Strike Bug](https://community.gemsofwar.com/t/sheggras-lava-strike-bug/1480)
**Author:** [@Tyler\_Durden](https://community.gemsofwar.com/u/Tyler_Durden)\ **Replies:** 12\ **Last updated:** [June 22, 2016, 10:28pm UTC](https://community.gemsofwar.com/t/sheggras-lava-strike-bug/1480 "2016-06-22T22:28:58Z")
The description for Sheggra’s spell Lava Strike says the following: Create x Red gems, then turn all Red Gems to Skulls. However, what actually happens when casting is the x red gems get created, but only the gems that… --- ## [Traitstones in PvP](https://community.gemsofwar.com/t/traitstones-in-pvp/8586)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 26\ **Last updated:** [June 22, 2016, 1:05am UTC](https://community.gemsofwar.com/t/traitstones-in-pvp/8586 "2016-06-22T01:05:15Z")
@Mr.Strange @Nex Apparently, on Defense Wins, we have been getting random Traitstones instead of from your Home Kingdom. Has this been fixed in the hotfix, or do we have to wait until the Update? --- ## [PvP Cosmetic Error](https://community.gemsofwar.com/t/pvp-cosmetic-error/8647)
**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\ **Replies:** 3\ **Last updated:** [June 21, 2016, 1:56pm UTC](https://community.gemsofwar.com/t/pvp-cosmetic-error/8647 "2016-06-21T13:56:31Z")
What you were expecting to happen, and what actually happened? When the new event started I should have gone back to Tier 15, but my icon still shows Tier 1 What are the steps to make it happen again? Start a new even… --- ## [Marid's Conditional Effects Occurring With Less Than 10 Green Gems](https://community.gemsofwar.com/t/marids-conditional-effects-occurring-with-less-than-10-green-gems/5248)
**Author:** [@foxtrotter](https://community.gemsofwar.com/u/foxtrotter)\ **Replies:** 10\ **Last updated:** [June 21, 2016, 5:24am UTC](https://community.gemsofwar.com/t/marids-conditional-effects-occurring-with-less-than-10-green-gems/5248 "2016-06-21T05:24:57Z")
What you were expecting to happen, and what actually happened? I was not expecting to get a status effect when Marid cast his spell when there were 8 Green gems on the board. What are the steps to make it happen again? … --- ## [All weekly rewards already claimed](https://community.gemsofwar.com/t/all-weekly-rewards-already-claimed/8643)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 6\ **Last updated:** [June 20, 2016, 8:46am UTC](https://community.gemsofwar.com/t/all-weekly-rewards-already-claimed/8643 "2016-06-20T08:46:08Z")
Hi @Sirrian and @Nimhain. I just started this week’s PvP and the game gave me all tier rewards (or at least said it did) without even fighting a battle. I know others have had this issue too but just wanted to mention … --- ## [Unable to join chat](https://community.gemsofwar.com/t/unable-to-join-chat/8639)
**Author:** [@skitzzo](https://community.gemsofwar.com/u/skitzzo)\ **Replies:** 5\ **Last updated:** [June 20, 2016, 8:26am UTC](https://community.gemsofwar.com/t/unable-to-join-chat/8639 "2016-06-20T08:26:01Z")
Is anyone else unable to join chat at the moment? Earlier in the day was fine but for the last hour or so I’ve been unable to join on phone, iPad or on the computer. I’ve also closed the game and restarted the computer n… --- ## [New 2.0 issue? halp](https://community.gemsofwar.com/t/new-2-0-issue-halp/8636)
**Author:** [@Laiieues](https://community.gemsofwar.com/u/Laiieues)\ **Replies:** 4\ **Last updated:** [June 20, 2016, 6:18am UTC](https://community.gemsofwar.com/t/new-2-0-issue-halp/8636 "2016-06-20T06:18:23Z")
So here’s a new one…well two actually. Last night I switched to my mobile from pc (I have them linked) and when I got there my team #5 who I had been using most often as my main on the pc was not there, just blank. Whic… --- ## [Developers might need to Oil up the game. Mana Sticking](https://community.gemsofwar.com/t/developers-might-need-to-oil-up-the-game-mana-sticking/8625)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 3\ **Last updated:** [June 20, 2016, 1:09am UTC](https://community.gemsofwar.com/t/developers-might-need-to-oil-up-the-game-mana-sticking/8625 "2016-06-20T01:09:15Z")
Lol I had a 4 combo of purple mana stick . As youcan see inthe pics 3 of the 4 mana are surging like a match 3 . Well i guess i didnt catch it in the picks. Unless u look real close. --- ## [When is new update Xbox one coming?](https://community.gemsofwar.com/t/when-is-new-update-xbox-one-coming/8619)
**Author:** [@oelikoelie](https://community.gemsofwar.com/u/oelikoelie)\ **Replies:** 4\ **Last updated:** [June 19, 2016, 9:55pm UTC](https://community.gemsofwar.com/t/when-is-new-update-xbox-one-coming/8619 "2016-06-19T21:55:25Z")
When is the new patch coming? I’m getting real frustrated with the menu of the cards being reset after each thing i do to a card, Also the pause/freeze between choosing decks is more then half a minute sometimes. pl… --- ## [Bug bronze trophy](https://community.gemsofwar.com/t/bug-bronze-trophy/8612)
**Author:** [@JOS](https://community.gemsofwar.com/u/JOS)\ **Replies:** 7\ **Last updated:** [June 19, 2016, 9:19pm UTC](https://community.gemsofwar.com/t/bug-bronze-trophy/8612 "2016-06-19T21:19:46Z")
Hi guys I’ve write to the 505game support… But no solution… The psn bronze trophy “finish a mission treasure maps with 2 or more safe” I’ve done it for more times but no trophy… Do u have got the same problem? (Sor… --- ## [Xbox load times](https://community.gemsofwar.com/t/xbox-load-times/5840)
**Author:** [@kevin](https://community.gemsofwar.com/u/kevin)\ **Replies:** 14\ **Last updated:** [June 18, 2016, 2:37am UTC](https://community.gemsofwar.com/t/xbox-load-times/5840 "2016-06-18T02:37:20Z")
Please improve the xbox one load times when you want to change a team in the before battle screen. If you play for awhile it gets longer and longer (colapse team 1 and open team 2 for example). The other day it took over… --- ## [So I leveled up Purple Mastery just now](https://community.gemsofwar.com/t/so-i-leveled-up-purple-mastery-just-now/8435)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 44\ **Last updated:** [June 18, 2016, 2:25am UTC](https://community.gemsofwar.com/t/so-i-leveled-up-purple-mastery-just-now/8435 "2016-06-18T02:25:00Z")
@Mr.Strange @Nex I got the Drifting Sands and Blighted Lands Weapons: Dust and Sand & Burning Scythe (not useable) Zhul’Kari now is a Magic Kingdom. Can’t apply Traits. Ifrit bundle in shop. --- ## [Burning Scythe buggy?](https://community.gemsofwar.com/t/burning-scythe-buggy/8522)
**Author:** [@jeffr23](https://community.gemsofwar.com/u/jeffr23)\ **Replies:** 1\ **Last updated:** [June 17, 2016, 7:09pm UTC](https://community.gemsofwar.com/t/burning-scythe-buggy/8522 "2016-06-17T19:09:26Z")
I just unlocked Burning Scythe on level-up, but it displayed with placeholder text in the description and did not actually appear in my weapons list. --- ## ['First troop' bug?](https://community.gemsofwar.com/t/first-troop-bug/8508)
**Author:** [@piotr](https://community.gemsofwar.com/u/piotr)\ **Replies:** 1\ **Last updated:** [June 17, 2016, 5:23pm UTC](https://community.gemsofwar.com/t/first-troop-bug/8508 "2016-06-17T17:23:17Z")
PS4 here. Ok so this happened only once for me, don’t think i’ve ever seen this on the forum (can be wrong tho :P). Basically at one point my first troop stopped receiving and giving skull damage. Enemies were targetin… --- ## [PVP ranking magic](https://community.gemsofwar.com/t/pvp-ranking-magic/8490)
**Author:** [@LostInLust](https://community.gemsofwar.com/u/LostInLust)\ **Replies:** 4\ **Last updated:** [June 17, 2016, 1:45pm UTC](https://community.gemsofwar.com/t/pvp-ranking-magic/8490 "2016-06-17T13:45:59Z")
I have been afk for 1 hour. Before I left I was on 4th place on the ranking, when I came back I noticed something very weird. A player out of space took my place :smiley: and Im pretty sure he wasnt even in first 10 when… --- ## [Login another pc](https://community.gemsofwar.com/t/login-another-pc/8491)
**Author:** [@italoxt660](https://community.gemsofwar.com/u/italoxt660)\ **Replies:** 2\ **Last updated:** [June 17, 2016, 1:17pm UTC](https://community.gemsofwar.com/t/login-another-pc/8491 "2016-06-17T13:17:52Z")
Good evening, I managed not login my account on another computer. Talking about, that email or password is wrong. Can you help me? I saved my email and password. But you are talking abou t what is wrong. --- ## [How to get my old password](https://community.gemsofwar.com/t/how-to-get-my-old-password/8499)
**Author:** [@topp](https://community.gemsofwar.com/u/topp)\ **Replies:** 1\ **Last updated:** [June 17, 2016, 4:18am UTC](https://community.gemsofwar.com/t/how-to-get-my-old-password/8499 "2016-06-17T04:18:16Z")
Hi i need help how do i get my password to link my account? My tablet broke and i invested time and money into it just for it to be gone is crap. Is there someone i can talk to so i can use my account again or did i jus… --- ## [Game corrupts very often on Slow mobile network](https://community.gemsofwar.com/t/game-corrupts-very-often-on-slow-mobile-network/8489)
**Author:** [@chiborg](https://community.gemsofwar.com/u/chiborg)\ **Replies:** 1\ **Last updated:** [June 16, 2016, 9:29pm UTC](https://community.gemsofwar.com/t/game-corrupts-very-often-on-slow-mobile-network/8489 "2016-06-16T21:29:13Z")
What you were expecting to happen, and what actually happened? When I’m using GoW on my iPhone with mobile data with speeds lower than 3G, I expect the speeds to be slow and getting lots of “please retry” dialogs (alth… --- ## [Consoles to get 2x Troops a week?](https://community.gemsofwar.com/t/consoles-to-get-2x-troops-a-week/8481)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 13\ **Last updated:** [June 16, 2016, 8:47pm UTC](https://community.gemsofwar.com/t/consoles-to-get-2x-troops-a-week/8481 "2016-06-16T20:47:27Z")
@Mr.Strange @Nex From my count there are 9 Troops left from the last update (+ Imps) unreleased with 12 that came afterwards (next update). Is there a plan to keep this gap from widening? It’s supposed to be shrinking … --- ## [Mist Stalker Bug \[Solved\]](https://community.gemsofwar.com/t/mist-stalker-bug-solved/8483)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 2\ **Last updated:** [June 16, 2016, 6:43pm UTC](https://community.gemsofwar.com/t/mist-stalker-bug-solved/8483 "2016-06-16T18:43:47Z")
What you were expecting to happen, and what actually happened? I was playing in the Arena with the Mist Stalker. He was up to 12 damage, having killed someone before. The last enemy standing was a Drake Rider, yet untou… --- ## [3 bugs; not getting any rewards when advance in PVP, Serve and Protect bug and becoming champion twice!](https://community.gemsofwar.com/t/3-bugs-not-getting-any-rewards-when-advance-in-pvp-serve-and-protect-bug-and-becoming-champion-twice/8445)
**Author:** [@LegionBG](https://community.gemsofwar.com/u/LegionBG)\ **Replies:** 2\ **Last updated:** [June 16, 2016, 6:46am UTC](https://community.gemsofwar.com/t/3-bugs-not-getting-any-rewards-when-advance-in-pvp-serve-and-protect-bug-and-becoming-champion-twice/8445 "2016-06-16T06:46:19Z")
What you were expecting to happen, and what actually happened? I am not getting ANY rewards when I advance in PVP for this week. I was able to become champion two times, I won a battle and become champ moving from seco… --- ## [4x Beast Bonus Incorrect](https://community.gemsofwar.com/t/4x-beast-bonus-incorrect/8440)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 2\ **Last updated:** [June 16, 2016, 4:58am UTC](https://community.gemsofwar.com/t/4x-beast-bonus-incorrect/8440 "2016-06-16T04:58:13Z")
I was just making a team for the weekly event video and noticed that the beast bonus is incorrect. Having 4x beasts gives 1 magic, 2 attack, and 4 HP. The text says 2 attack and 4 HP. --- ## [Possible non-recording of PVP points for Defense Win](https://community.gemsofwar.com/t/possible-non-recording-of-pvp-points-for-defense-win/8431)
**Author:** [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Replies:** 2\ **Last updated:** [June 16, 2016, 1:47am UTC](https://community.gemsofwar.com/t/possible-non-recording-of-pvp-points-for-defense-win/8431 "2016-06-16T01:47:55Z")
I noticed an odd entry in my battle log this evening and I’m not sure if this is a bug, or something else: As you can see the battle log lists no PVP points for a defense win I had. While this could just be visual, I… --- ## [Troop Stats on Console differ from PC/Mobile](https://community.gemsofwar.com/t/troop-stats-on-console-differ-from-pc-mobile/8448)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 4\ **Last updated:** [June 15, 2016, 8:42pm UTC](https://community.gemsofwar.com/t/troop-stats-on-console-differ-from-pc-mobile/8448 "2016-06-15T20:42:44Z")
@Nex, @Mr.Strange When I saw that the skills tab wasn’t adding up to the actual stats of the troop in question, that lead me to do some additional digging. 1 thing I found which was reported I say a month ago or so now… --- ## [Problem with traits Help!](https://community.gemsofwar.com/t/problem-with-traits-help/8446)
**Author:** [@lunatic1986](https://community.gemsofwar.com/u/lunatic1986)\ **Replies:** 11\ **Last updated:** [June 15, 2016, 8:37pm UTC](https://community.gemsofwar.com/t/problem-with-traits-help/8446 "2016-06-15T20:37:16Z")
i have encountered a problem when trying to do traits on both the priestess and other divine characters, it crashes the game and when reloaded goes back to original state… please help?? --- ## [Can no longer trait a troop after 6/15 update](https://community.gemsofwar.com/t/can-no-longer-trait-a-troop-after-6-15-update/8443)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 2\ **Last updated:** [June 15, 2016, 8:36pm UTC](https://community.gemsofwar.com/t/can-no-longer-trait-a-troop-after-6-15-update/8443 "2016-06-15T20:36:17Z")
A few people have mentioned it but to make a full topic on it so all can see. If you trait a troop, it goes through the animation as it is supposed to and then nothing. The next trait doesn’t show that it was updated n… --- ## [Bug? I can't receive the tier rewards](https://community.gemsofwar.com/t/bug-i-cant-receive-the-tier-rewards/8395)
**Author:** [@zg861229](https://community.gemsofwar.com/u/zg861229)\ **Replies:** 9\ **Last updated:** [June 15, 2016, 6:14pm UTC](https://community.gemsofwar.com/t/bug-i-cant-receive-the-tier-rewards/8395 "2016-06-15T18:14:30Z")
Bug? I can’t receive the tier rewards when updated yesterday,I enjoy the pvp immediately. Now my tier is level 2 and battle number is 1837 . But,I can’t receive the tier rewards from tier 15 to tier 2 in Steam and And… --- ## [Troops Skills tab does not show correct information](https://community.gemsofwar.com/t/troops-skills-tab-does-not-show-correct-information/8442)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 0\ **Last updated:** [June 15, 2016, 5:12pm UTC](https://community.gemsofwar.com/t/troops-skills-tab-does-not-show-correct-information/8442 "2016-06-15T17:12:38Z")
@Nex, @Mr.Strange I seemed to pick the perfect time to post this seeing as the mini-update just went live. What I’m going to describe here existed before the update went live today (6/15) and was still there after the … --- ## [Anyone else on Xbox having items not appear after you buy?](https://community.gemsofwar.com/t/anyone-else-on-xbox-having-items-not-appear-after-you-buy/8319)
**Author:** [@BigBear](https://community.gemsofwar.com/u/BigBear)\ **Replies:** 2\ **Last updated:** [June 15, 2016, 1:04pm UTC](https://community.gemsofwar.com/t/anyone-else-on-xbox-having-items-not-appear-after-you-buy/8319 "2016-06-15T13:04:20Z")
Hey guys, for about the past 6 weeks when I buy a bundle I seem to have a 50/50 chance it wont appear, then I have to put in a support ticket. For example this week it happened TWICE when I was trying to make a mythic hy… --- ## [Not getting my keys from tributes](https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391)
**Author:** [@DemonicDraco](https://community.gemsofwar.com/u/DemonicDraco)\ **Replies:** 4\ **Last updated:** [June 15, 2016, 1:50am UTC](https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391 "2016-06-15T01:50:14Z")
normally I’d never notice this kinda thing.. but I’m desperate for minor reds and have been opening gold keys as I get em… I’ve only noticed this with 4 kingdom tributes. after watch the vids it looks like I also didn’t … [Previous page](https://community.gemsofwar.com/c/support/10.md?page=85) [Next page](https://community.gemsofwar.com/c/support/10.md?page=87)