# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=85 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 86 --- ## [Option for refunds have disappeared far too soon](https://community.gemsofwar.com/t/option-for-refunds-have-disappeared-far-too-soon/9070)
**Author:** [@VegaDark541](https://community.gemsofwar.com/u/VegaDark541)\ **Replies:** 0\ **Last updated:** [July 1, 2016, 5:23pm UTC](https://community.gemsofwar.com/t/option-for-refunds-have-disappeared-far-too-soon/9070 "2016-07-01T17:23:09Z")
I read that there would be something like 1-2 weeks for refunds. I was looking in to each troop available to refund before I made my decision. Yesterday, very shortly after the patch (1-2 days) the option to refund for… --- ## [Refund for Sheggra](https://community.gemsofwar.com/t/refund-for-sheggra/9049)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 57\ **Last updated:** [July 1, 2016, 10:55am UTC](https://community.gemsofwar.com/t/refund-for-sheggra/9049 "2016-07-01T10:55:43Z")
A bunch of Troops can be refunded, even ones that got huge buffs. However, Sheggra got nerfed to the level where it’s practically useless. It’s not available for refund… Where’s the logic in this? --- ## [Screen won't rotate on mobile](https://community.gemsofwar.com/t/screen-wont-rotate-on-mobile/8969)
**Author:** [@illusion](https://community.gemsofwar.com/u/illusion)\ **Replies:** 6\ **Last updated:** [June 30, 2016, 12:33pm UTC](https://community.gemsofwar.com/t/screen-wont-rotate-on-mobile/8969 "2016-06-30T12:33:18Z")
Feature request - Let us flip screen on puzzle board If you play gems of wars on mobile it drains the battery quickly and you need to charge your phone while playing. Sometimes I just wish I could flip the puzzle board … --- ## [Error in stats - numbers appear by magic](https://community.gemsofwar.com/t/error-in-stats-numbers-appear-by-magic/8872)
**Author:** [@KAYA43V3R](https://community.gemsofwar.com/u/KAYA43V3R)\ **Replies:** 6\ **Last updated:** [June 30, 2016, 12:29pm UTC](https://community.gemsofwar.com/t/error-in-stats-numbers-appear-by-magic/8872 "2016-06-30T12:29:54Z")
What you were expecting to happen, and what actually happened? I play for 439 without losing a game, but suddently in my week stats appear a defeate in attack What are the steps to make it happen again? nothing, just … --- ## [Pvp event changed but I received no rewards and still at rank 1](https://community.gemsofwar.com/t/pvp-event-changed-but-i-received-no-rewards-and-still-at-rank-1/8957)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 16\ **Last updated:** [June 29, 2016, 1:37pm UTC](https://community.gemsofwar.com/t/pvp-event-changed-but-i-received-no-rewards-and-still-at-rank-1/8957 "2016-06-29T13:37:07Z")
on xbox, now I see the news have changed " we are back to karakoth…" , the event time say it will end in 6 days…but im still pvp rank 1 with no rewards of last week rank 1. I have reloaded game but that change nothing. … --- ## [What's the deal with the random trophy reset in the middle of the week?](https://community.gemsofwar.com/t/whats-the-deal-with-the-random-trophy-reset-in-the-middle-of-the-week/8711)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 6\ **Last updated:** [June 29, 2016, 12:57pm UTC](https://community.gemsofwar.com/t/whats-the-deal-with-the-random-trophy-reset-in-the-middle-of-the-week/8711 "2016-06-29T12:57:35Z")
What you were expecting to happen, and what actually happened? As the title says, I was expecting the Trophy Count to not reset randomly. What are the steps to make it happen again? Apparently, nothing. Do you have a… --- ## [Guild contribution reset to zero](https://community.gemsofwar.com/t/guild-contribution-reset-to-zero/8979)
**Author:** [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Replies:** 1\ **Last updated:** [June 29, 2016, 11:08am UTC](https://community.gemsofwar.com/t/guild-contribution-reset-to-zero/8979 "2016-06-29T11:08:58Z")
Once again all contributions in our guild are reset to zero’s. As you can imagine, this leads to a lot of frustrations. Please put it on top of your priority list! --- ## [PvP event running late?](https://community.gemsofwar.com/t/pvp-event-running-late/8944)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 9\ **Last updated:** [June 28, 2016, 9:40pm UTC](https://community.gemsofwar.com/t/pvp-event-running-late/8944 "2016-06-28T21:40:45Z")
@Mr.Strange @Nex Just wondering. At 10a Central Time, the daily bonuses kicked in as per usual. But the news still referred to Stormheim. In the store however Green Slime was there as expected. More so though, the … --- ## [Gems freezes right after profile log in](https://community.gemsofwar.com/t/gems-freezes-right-after-profile-log-in/8907)
**Author:** [@Eye\_of\_Xathanos](https://community.gemsofwar.com/u/Eye_of_Xathanos)\ **Replies:** 3\ **Last updated:** [June 28, 2016, 9:10pm UTC](https://community.gemsofwar.com/t/gems-freezes-right-after-profile-log-in/8907 "2016-06-28T21:10:01Z")
I recently downloaded Gems for my Xbox One but for some reason can not get passed the initial loading screen. For some reason as soon as I sign in the game freezes and doesn’t do anything I have left it unattended for ab… --- ## [Possible multiple login bonuses (Xbox One)](https://community.gemsofwar.com/t/possible-multiple-login-bonuses-xbox-one/8947)
**Author:** [@Sentinelxx](https://community.gemsofwar.com/u/Sentinelxx)\ **Replies:** 1\ **Last updated:** [June 28, 2016, 4:50pm UTC](https://community.gemsofwar.com/t/possible-multiple-login-bonuses-xbox-one/8947 "2016-06-28T16:50:49Z")
Playing on the Xbox one. Possible, perceived bug. I’ve been too interested in just opening the game and playing to stop and think about it. When I log in, I receive my daily bonuses, key, gold/guild bonus, glory… It seem… --- ## [Incorrect four star kingdom bonus](https://community.gemsofwar.com/t/incorrect-four-star-kingdom-bonus/8900)
**Author:** [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Replies:** 3\ **Last updated:** [June 28, 2016, 3:25pm UTC](https://community.gemsofwar.com/t/incorrect-four-star-kingdom-bonus/8900 "2016-06-28T15:25:20Z")
What you were expecting to happen, and what actually happened? I expected to receive 50 extra gold income on ascending a kingdom to four stars. It doesn’t work, for any of my kingdoms. I’ve paid a bit more attention now… --- ## [Bug: Total members in guild is incorrect](https://community.gemsofwar.com/t/bug-total-members-in-guild-is-incorrect/8898)
**Author:** [@ogunther](https://community.gemsofwar.com/u/ogunther)\ **Replies:** 2\ **Last updated:** [June 28, 2016, 12:00pm UTC](https://community.gemsofwar.com/t/bug-total-members-in-guild-is-incorrect/8898 "2016-06-28T12:00:59Z")
Has anyone else seen this bug before? Our main guild page is currently showing 28/30 members however a direct count shows that there are actually only 27 members. I’m not sure how long this has been going on as we’ve nev… --- ## [Cant target Mercy with spell :(](https://community.gemsofwar.com/t/cant-target-mercy-with-spell/8812)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 14\ **Last updated:** [June 28, 2016, 3:59am UTC](https://community.gemsofwar.com/t/cant-target-mercy-with-spell/8812 "2016-06-28T03:59:44Z")
I play on pc android. Only mercy remains and i cant target her with a spell She has been greyed out. --- ## [When I install the game and try to play on mobile the game freezes at the loading screen](https://community.gemsofwar.com/t/when-i-install-the-game-and-try-to-play-on-mobile-the-game-freezes-at-the-loading-screen/8924)
**Author:** [@RestInPieces](https://community.gemsofwar.com/u/RestInPieces)\ **Replies:** 5\ **Last updated:** [June 28, 2016, 3:51am UTC](https://community.gemsofwar.com/t/when-i-install-the-game-and-try-to-play-on-mobile-the-game-freezes-at-the-loading-screen/8924 "2016-06-28T03:51:56Z")
What you were expecting to happen, and what actually happened? The game to load up. Game froze at “loading hero” What are the steps to make it happen again? Tap gems of war on home screen Do you have any screenshots … --- ## [No glory in today's daily reward](https://community.gemsofwar.com/t/no-glory-in-todays-daily-reward/8884)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 9\ **Last updated:** [June 28, 2016, 1:10am UTC](https://community.gemsofwar.com/t/no-glory-in-todays-daily-reward/8884 "2016-06-28T01:10:49Z")
What you were expecting to happen, and what actually happened? I logged in after the event changeover, and got a graphic that I finished the event at tier 1, earning me 16 glory. When I checked the mail, no glory was li… --- ## [Not receiving revenge rewards](https://community.gemsofwar.com/t/not-receiving-revenge-rewards/8901)
**Author:** [@Stan](https://community.gemsofwar.com/u/Stan)\ **Replies:** 0\ **Last updated:** [June 27, 2016, 4:51pm UTC](https://community.gemsofwar.com/t/not-receiving-revenge-rewards/8901 "2016-06-27T16:51:40Z")
Prior to the last mini-update, I would always receive a little bonus as I completed every 15th revenge win. It was gold/gold/gold/souls at 15/30/45/60 and then the cycle would start over. In the last week or so, I have… --- ## [Famine 3rd Trait Glitching HP](https://community.gemsofwar.com/t/famine-3rd-trait-glitching-hp/8877)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 5\ **Last updated:** [June 27, 2016, 3:57pm UTC](https://community.gemsofwar.com/t/famine-3rd-trait-glitching-hp/8877 "2016-06-27T15:57:04Z")
I mentioned this in one of my videos the day Famine came out, but forgot to post it on the forum. Famine’s 3rd trait when hitting HP has extremely glitchy behavior. For one, it often doesn’t show the target’s correct HP … --- ## [Endless game due to bug](https://community.gemsofwar.com/t/endless-game-due-to-bug/8824)
**Author:** [@NeXtreme](https://community.gemsofwar.com/u/NeXtreme)\ **Replies:** 3\ **Last updated:** [June 27, 2016, 7:25am UTC](https://community.gemsofwar.com/t/endless-game-due-to-bug/8824 "2016-06-27T07:25:22Z")
What you were expecting to happen, and what actually happened? Unit couldn’t use his spell, resulting in endless game What are the steps to make it happen again? Skip, for now. Do you have any screenshots or video yo… --- ## [Reinstalled windows now i have a new char instead of my main one](https://community.gemsofwar.com/t/reinstalled-windows-now-i-have-a-new-char-instead-of-my-main-one/8871)
**Author:** [@TheOneVid](https://community.gemsofwar.com/u/TheOneVid)\ **Replies:** 6\ **Last updated:** [June 27, 2016, 12:03am UTC](https://community.gemsofwar.com/t/reinstalled-windows-now-i-have-a-new-char-instead-of-my-main-one/8871 "2016-06-27T00:03:23Z")
so simple put i had to do a fresh install of windows 10 that includes games and all now when i run gems of war im put on a level one account instead of my level 270 some account, i have sent a ticket into support but i k… --- ## [The Daily Bonus Glitched](https://community.gemsofwar.com/t/the-daily-bonus-glitched/8602)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 19\ **Last updated:** [June 25, 2016, 1:11am UTC](https://community.gemsofwar.com/t/the-daily-bonus-glitched/8602 "2016-06-25T01:11:45Z")
Today A friend and I both logged in and it showed the bonus screens, though the 1000 gold"we’re clan champions" never appeared…we just have the small amount of gold we had yesterday…is there a fix for this? edit --- ## [I don't think we're supposed to have this yet](https://community.gemsofwar.com/t/i-dont-think-were-supposed-to-have-this-yet/8803)
**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Replies:** 1\ **Last updated:** [June 25, 2016, 12:01am UTC](https://community.gemsofwar.com/t/i-dont-think-were-supposed-to-have-this-yet/8803 "2016-06-25T00:01:02Z")
I also am not going to use it just in case it rips open the universe. --- ## [Question regarding the Store with the next update](https://community.gemsofwar.com/t/question-regarding-the-store-with-the-next-update/8800)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 3\ **Last updated:** [June 24, 2016, 11:36pm UTC](https://community.gemsofwar.com/t/question-regarding-the-store-with-the-next-update/8800 "2016-06-24T23:36:34Z")
Hello @Mr.Strange and @Nex I don’t remember if this had been answered before or if this is one of those “we can’t say right now” questions. But I’ll throw it out there in its own spot and see come what may. If I’m not… --- ## [Something's still wrong with win/lose count](https://community.gemsofwar.com/t/somethings-still-wrong-with-win-lose-count/8772)
**Author:** [@GemsCollector](https://community.gemsofwar.com/u/GemsCollector)\ **Replies:** 0\ **Last updated:** [June 23, 2016, 7:57pm UTC](https://community.gemsofwar.com/t/somethings-still-wrong-with-win-lose-count/8772 "2016-06-23T19:57:44Z")
What you were expecting to happen, and what actually happened? I had lost invade 4 battles this week. Then I fought a ranked PvP battle, after which there was an error (“Connection timeout” or something similar) withou… --- ## [Possible Bug with troop Acolyte \[solved\]](https://community.gemsofwar.com/t/possible-bug-with-troop-acolyte-solved/8770)
**Author:** [@pnast](https://community.gemsofwar.com/u/pnast)\ **Replies:** 3\ **Last updated:** [June 23, 2016, 6:29pm UTC](https://community.gemsofwar.com/t/possible-bug-with-troop-acolyte-solved/8770 "2016-06-23T18:29:40Z")
Increase a random skill does not work for mana. When the random skill lands on mana, it stays at zero. This is happening on PC version. --- ## [Game not stable on IOS](https://community.gemsofwar.com/t/game-not-stable-on-ios/8682)
**Author:** [@szefo](https://community.gemsofwar.com/u/szefo)\ **Replies:** 7\ **Last updated:** [June 23, 2016, 8:35am UTC](https://community.gemsofwar.com/t/game-not-stable-on-ios/8682 "2016-06-23T08:35:23Z")
After last update (more than week ago) game crash very often - it happens randomly, when playing pvp, checking stats (pvp), pvp screen. Game is totally unstable - on 8 pvp match I got crash 5 times. I am using Ipad Air 8… --- ## [Graphical glitch on kingdom star increase](https://community.gemsofwar.com/t/graphical-glitch-on-kingdom-star-increase/8751)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 5\ **Last updated:** [June 23, 2016, 7:03am UTC](https://community.gemsofwar.com/t/graphical-glitch-on-kingdom-star-increase/8751 "2016-06-23T07:03:29Z")
First off, I use the iOS app; this may only apply here rather than to the PC and Android versions. Every time I increase the star level of one of my kingdoms, I have noticed that the kingdom name disappears from the emb… --- ## [Incorrect "Gold" rewards from keys used on "Gold Chest"](https://community.gemsofwar.com/t/incorrect-gold-rewards-from-keys-used-on-gold-chest/8566)
**Author:** [@JTango](https://community.gemsofwar.com/u/JTango)\ **Replies:** 5\ **Last updated:** [June 23, 2016, 5:01am UTC](https://community.gemsofwar.com/t/incorrect-gold-rewards-from-keys-used-on-gold-chest/8566 "2016-06-23T05:01:44Z")
Today I noticed after using many “gold chest” keys that when I received gold as a reward from the chest, it was not being added to my bank. I thought it would add it after I opened the 50 option. No luck there either. An… --- ## [Mobile not updating Teams](https://community.gemsofwar.com/t/mobile-not-updating-teams/8181)
**Author:** [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Replies:** 8\ **Last updated:** [June 23, 2016, 3:51am UTC](https://community.gemsofwar.com/t/mobile-not-updating-teams/8181 "2016-06-23T03:51:59Z")
What you were expecting to happen, and what actually happened? I made changes to my team layouts on PC and when I open GoW on my phone the teams aren’t there. Also I found out today that I don’t even have my 120 slot un… --- ## [Enemy ghosts unit in battle wont let you complete battles](https://community.gemsofwar.com/t/enemy-ghosts-unit-in-battle-wont-let-you-complete-battles/8731)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 2\ **Last updated:** [June 23, 2016, 3:19am UTC](https://community.gemsofwar.com/t/enemy-ghosts-unit-in-battle-wont-let-you-complete-battles/8731 "2016-06-23T03:19:52Z")
I think this issue been posted but here goes. Using Maw in battle seem to trigger this. When down 2 one enemy unit it wont attack that unit to win battle. Seems to be a ghost unit you cant see at the top of the board. … --- ## [Possible hacking/cheating on pc](https://community.gemsofwar.com/t/possible-hacking-cheating-on-pc/8736)
**Author:** [@lunatic1986](https://community.gemsofwar.com/u/lunatic1986)\ **Replies:** 33\ **Last updated:** [June 23, 2016, 1:40am UTC](https://community.gemsofwar.com/t/possible-hacking-cheating-on-pc/8736 "2016-06-23T01:40:18Z")
Is it possible to get over 30,000 points in the PVP challenge in about a day because if you look at the leaders they seem to have an awful lot of points. If not i think there is a hacking problem. which also means no one… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=84) [Next page](https://community.gemsofwar.com/c/support/10.md?page=86)