# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=84 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 85 --- ## [Ps4- shop not working](https://community.gemsofwar.com/t/ps4-shop-not-working/9060)
**Author:** [@Kronvidnet](https://community.gemsofwar.com/u/Kronvidnet)\ **Replies:** 18\ **Last updated:** [July 10, 2016, 11:58pm UTC](https://community.gemsofwar.com/t/ps4-shop-not-working/9060 "2016-07-10T23:58:40Z")
--- ## [Bug with "ascension"](https://community.gemsofwar.com/t/bug-with-ascension/9352)
**Author:** [@Edward](https://community.gemsofwar.com/u/Edward)\ **Replies:** 4\ **Last updated:** [July 10, 2016, 10:08am UTC](https://community.gemsofwar.com/t/bug-with-ascension/9352 "2016-07-10T10:08:34Z")
After clicking “ASCEND” A few days ago. What to do? --- ## [Insulated Borealis losing turn to Frozen Heart Bone Dragon](https://community.gemsofwar.com/t/insulated-borealis-losing-turn-to-frozen-heart-bone-dragon/9305)
**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Replies:** 3\ **Last updated:** [July 9, 2016, 9:42pm UTC](https://community.gemsofwar.com/t/insulated-borealis-losing-turn-to-frozen-heart-bone-dragon/9305 "2016-07-09T21:42:28Z")
Edit: I think it may have been one of the random not getting a move from a match 4 or 5. I recreated it a couple times, and it didn’t seem to happen again. It was SO obvious when it happened, I figured it would happen… --- ## [Revert the Task System](https://community.gemsofwar.com/t/revert-the-task-system/9195)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 74\ **Last updated:** [July 9, 2016, 3:57am UTC](https://community.gemsofwar.com/t/revert-the-task-system/9195 "2016-07-09T03:57:46Z")
I know I am not the only one who thinks this…other players I talk to online and on the facebook page for GOF that thinks the new tasks system is total garbage now…4 tasks a day…Massive bump in time consumed and a Severe… --- ## [Sick of being sick of hanging/loading XBOX](https://community.gemsofwar.com/t/sick-of-being-sick-of-hanging-loading-xbox/8024)
**Author:** [@RubyRedGem](https://community.gemsofwar.com/u/RubyRedGem)\ **Replies:** 23\ **Last updated:** [July 8, 2016, 11:48pm UTC](https://community.gemsofwar.com/t/sick-of-being-sick-of-hanging-loading-xbox/8024 "2016-07-08T23:48:31Z")
custom load out selecting before fights is testing my patients im waiting far too much due to stupid loading/hanging time to switch I request, just bring up whole troop menu before each fight so we pick 4 and go pleas… --- ## [Plague's 3rd Trait and Ability Cannot Kill](https://community.gemsofwar.com/t/plagues-3rd-trait-and-ability-cannot-kill/9266)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 4\ **Last updated:** [July 8, 2016, 4:07pm UTC](https://community.gemsofwar.com/t/plagues-3rd-trait-and-ability-cannot-kill/9266 "2016-07-08T16:07:30Z")
There is a similar but different glitch with Plague that Famine has. Plague is unable to kill an enemy with an HP stat reduction. This doesn’t make the game unwinnable like Famine, but it is a pretty big issue facing Pla… --- ## [Suggestion to "fix" the new task system](https://community.gemsofwar.com/t/suggestion-to-fix-the-new-task-system/9247)
**Author:** [@ibohr](https://community.gemsofwar.com/u/ibohr)\ **Replies:** 4\ **Last updated:** [July 8, 2016, 10:30am UTC](https://community.gemsofwar.com/t/suggestion-to-fix-the-new-task-system/9247 "2016-07-08T10:30:26Z")
i really liked the old task system, where we could get glory,gem keys, glory keys and souls as rewards. if i finish the new tasks i just have the feeling that i wasted my time for only some gems… eg. task to win 20 matc… --- ## [Game didn;t load properly!](https://community.gemsofwar.com/t/game-didn-t-load-properly/9262)
**Author:** [@shadowdemon009](https://community.gemsofwar.com/u/shadowdemon009)\ **Replies:** 0\ **Last updated:** [July 8, 2016, 8:33am UTC](https://community.gemsofwar.com/t/game-didn-t-load-properly/9262 "2016-07-08T08:33:05Z")
ummmmmmm…was playing some arena at broke spire (on xbox), had a few wins in the bag and this happened. somehow me quitting out of the game in a match did not count as a lost…atleast it didn’t make me retire, cause i alre… --- ## [How do you get victories for classes?](https://community.gemsofwar.com/t/how-do-you-get-victories-for-classes/9208)
**Author:** [@grbenninger](https://community.gemsofwar.com/u/grbenninger)\ **Replies:** 19\ **Last updated:** [July 7, 2016, 5:29pm UTC](https://community.gemsofwar.com/t/how-do-you-get-victories-for-classes/9208 "2016-07-07T17:29:10Z")
I tried inside/outside of the kingdom PVP, Defense, and running a quest in another kingdom. Is it not implemented yet? PS4 Rank 252 Kingdom Broken Spire Warlord 0 Victories --- ## [Battle wont end. This time 0 enemy units left](https://community.gemsofwar.com/t/battle-wont-end-this-time-0-enemy-units-left/9200)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 5\ **Last updated:** [July 7, 2016, 12:57pm UTC](https://community.gemsofwar.com/t/battle-wont-end-this-time-0-enemy-units-left/9200 "2016-07-07T12:57:54Z")
What you were expecting to happen, and what actually happened? Battle should have ended. What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the pr… --- ## [Attack team being set as my defense team](https://community.gemsofwar.com/t/attack-team-being-set-as-my-defense-team/8698)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 6\ **Last updated:** [July 7, 2016, 6:10am UTC](https://community.gemsofwar.com/t/attack-team-being-set-as-my-defense-team/8698 "2016-07-07T06:10:43Z")
What you were expecting to happen, and what actually happened? This is an old issue and I thought it had been fixed. My defense team is being changed all the time to my attack team (ie, both my defense and attack are se… --- ## [Pvp rewards blank?](https://community.gemsofwar.com/t/pvp-rewards-blank/9209)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 10\ **Last updated:** [July 7, 2016, 4:18am UTC](https://community.gemsofwar.com/t/pvp-rewards-blank/9209 "2016-07-07T04:18:25Z")
What you were expecting to happen, and what actually happened? I pressed the flashing pvp button and expected a payout, but it was blank lol What are the steps to make it happen again? Do you have any screenshots or … --- ## [Limit on treasure maps received from match?](https://community.gemsofwar.com/t/limit-on-treasure-maps-received-from-match/4720)
**Author:** [@Razorsoup](https://community.gemsofwar.com/u/Razorsoup)\ **Replies:** 30\ **Last updated:** [July 7, 2016, 4:04am UTC](https://community.gemsofwar.com/t/limit-on-treasure-maps-received-from-match/4720 "2016-07-07T04:04:55Z")
Is there a limit on the number of treasure maps you can receive from a match? I finished a match and the pop up at the end said +7 maps but I only actually received 5. So, if there is a limit I assume it is 5 per match. … --- ## [Unable to connect to chat](https://community.gemsofwar.com/t/unable-to-connect-to-chat/7867)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 10\ **Last updated:** [June 3, 2016, 3:03am UTC](https://community.gemsofwar.com/t/unable-to-connect-to-chat/7867 "2016-06-03T03:03:01Z")
What you were expecting to happen, and what actually happened? View the chat for my guild, but couldn’t connect. What are the steps to make it happen again? Do you have any screenshots or video you want to share with … --- ## [Sylvasi Stealthy Trait bug](https://community.gemsofwar.com/t/sylvasi-stealthy-trait-bug/9202)
**Author:** [@Chemerfian](https://community.gemsofwar.com/u/Chemerfian)\ **Replies:** 1\ **Last updated:** [July 6, 2016, 3:21am UTC](https://community.gemsofwar.com/t/sylvasi-stealthy-trait-bug/9202 "2016-07-06T03:21:45Z")
I’m on XBox One and I just encountered an instance where Sylvasi was targeted even though I have him traited with the “Stealthy” trait. I thought that I had seen this before but wasn’t 100% certain so thought maybe I wa… --- ## [Refund not working](https://community.gemsofwar.com/t/refund-not-working/9185)
**Author:** [@Raphius](https://community.gemsofwar.com/u/Raphius)\ **Replies:** 14\ **Last updated:** [July 6, 2016, 12:12am UTC](https://community.gemsofwar.com/t/refund-not-working/9185 "2016-07-06T00:12:51Z")
On the ps4 version, we were supposed to get the option to refund troops that had been severely altered. One of those troops on the list was lady sapphora. However, I’m not sure if it’s a big or if I’m not seeing somethin… --- ## [Disenchanting bug?](https://community.gemsofwar.com/t/disenchanting-bug/9168)
**Author:** [@NeXtreme](https://community.gemsofwar.com/u/NeXtreme)\ **Replies:** 1\ **Last updated:** [July 5, 2016, 6:41pm UTC](https://community.gemsofwar.com/t/disenchanting-bug/9168 "2016-07-05T18:41:20Z")
What you were expecting to happen, and what actually happened? Disenchanting 9x troop giving me 90 souls, but i am pretty sure i got 10 only. What are the steps to make it happen again? Skip. For now Do you have any … --- ## [AI caught cheating](https://community.gemsofwar.com/t/ai-caught-cheating/9158)
**Author:** [@illusion](https://community.gemsofwar.com/u/illusion)\ **Replies:** 9\ **Last updated:** [July 5, 2016, 5:38pm UTC](https://community.gemsofwar.com/t/ai-caught-cheating/9158 "2016-07-05T17:38:08Z")
What you were expecting to happen, and what actually happened? It’s been reported before but here is an SS… you can see the AI doing its move on a full board of blue gems that I just converted with Valk… it lagged for 3… --- ## [Treasure Map Didn't Fully Load](https://community.gemsofwar.com/t/treasure-map-didnt-fully-load/9187)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 1\ **Last updated:** [July 5, 2016, 5:25pm UTC](https://community.gemsofwar.com/t/treasure-map-didnt-fully-load/9187 "2016-07-05T17:25:42Z")
Opened a map, loaded, well… this. Had to close the game. Didn’t subtract from my total maps though, that’s something. Can’t seem to reproduce it. --- ## [Visual Glitch w/ Troop Menu](https://community.gemsofwar.com/t/visual-glitch-w-troop-menu/9176)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 2\ **Last updated:** [July 5, 2016, 11:41am UTC](https://community.gemsofwar.com/t/visual-glitch-w-troop-menu/9176 "2016-07-05T11:41:24Z")
When dragging a troop from the main card into the team the square is shown correctly in front: When dragging the same troop from the team to another location it is placed behind other assets: --- ## [Guild members in my pvp choices](https://community.gemsofwar.com/t/guild-members-in-my-pvp-choices/9159)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 1\ **Last updated:** [July 5, 2016, 6:53am UTC](https://community.gemsofwar.com/t/guild-members-in-my-pvp-choices/9159 "2016-07-05T06:53:29Z")
What you were expecting to happen, and what actually happened? Not to see a guild member in pvp choices What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we … --- ## [Sword of a knight](https://community.gemsofwar.com/t/sword-of-a-knight/9150)
**Author:** [@xGamerxNiko](https://community.gemsofwar.com/u/xGamerxNiko)\ **Replies:** 3\ **Last updated:** [July 4, 2016, 5:41pm UTC](https://community.gemsofwar.com/t/sword-of-a-knight/9150 "2016-07-04T17:41:32Z")
Just got the waepon per mail on console. SB knows why?? --- ## [Player unable to join guild](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095)
**Author:** [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Replies:** 8\ **Last updated:** [July 4, 2016, 4:22pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095 "2016-07-04T16:22:26Z")
Have a player trying to join our guild Realm of the Undead. Says he exists LEEDSRISK but invite does not work and he is unable to find guild. Sent message to support 6 days ago, no reply. Mariana, GM --- ## [Missing daily login reward and PVP ranking reward](https://community.gemsofwar.com/t/missing-daily-login-reward-and-pvp-ranking-reward/9146)
**Author:** [@MoG](https://community.gemsofwar.com/u/MoG)\ **Replies:** 0\ **Last updated:** [July 4, 2016, 8:04am UTC](https://community.gemsofwar.com/t/missing-daily-login-reward-and-pvp-ranking-reward/9146 "2016-07-04T08:04:49Z")
What you were expecting to happen, and what actually happened? For daily reset was expecting Daily login reward and weekly PVP reset was expecting PVP ranking reward in the mailbox. However, only defense reward and guil… --- ## [New and different bug](https://community.gemsofwar.com/t/new-and-different-bug/9117)
**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Replies:** 0\ **Last updated:** [July 3, 2016, 12:53pm UTC](https://community.gemsofwar.com/t/new-and-different-bug/9117 "2016-07-03T12:53:16Z")
What you were expecting to happen, and what actually happened? Seeing what DENmaloy had as a defense lineup. Turns out he put up the old 1.0.7 nothing line up. At which point the game offered me the option to suggest … --- ## [Win streak broken](https://community.gemsofwar.com/t/win-streak-broken/9091)
**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Replies:** 3\ **Last updated:** [July 2, 2016, 2:33pm UTC](https://community.gemsofwar.com/t/win-streak-broken/9091 "2016-07-02T14:33:35Z")
What you were expecting to happen, and what actually happened? I should have a win streak of about 160 battles at this point. But when I checked my profile a moment ago, it says I only have 18 win streak. This week I ha… --- ## [Fix for disappearing gold coming soon?](https://community.gemsofwar.com/t/fix-for-disappearing-gold-coming-soon/8963)
**Author:** [@Lola](https://community.gemsofwar.com/u/Lola)\ **Replies:** 13\ **Last updated:** [July 2, 2016, 12:00pm UTC](https://community.gemsofwar.com/t/fix-for-disappearing-gold-coming-soon/8963 "2016-07-02T12:00:10Z")
I think I saw other mention the disappearing gold glitch but is it going to be fixed? For the past few weeks I donate 300K to 600K on Monday and usually by Tuesday its gone, so are my trophies. I contacted support, the… --- ## [Problem with tasks on consoles following the new update](https://community.gemsofwar.com/t/problem-with-tasks-on-consoles-following-the-new-update/9024)
**Author:** [@Dread\_Maximus](https://community.gemsofwar.com/u/Dread_Maximus)\ **Replies:** 5\ **Last updated:** [July 2, 2016, 9:38am UTC](https://community.gemsofwar.com/t/problem-with-tasks-on-consoles-following-the-new-update/9024 "2016-07-02T09:38:11Z")
For the new tasks such as winning battles with 3 unique purple troops It doesn’t count battles I fight with 4 and another task that needed me to fight battles with unique beast troops is in negative numbers now for some … --- ## [Mercy not favouring the weak](https://community.gemsofwar.com/t/mercy-not-favouring-the-weak/9069)
**Author:** [@therealwetwilly](https://community.gemsofwar.com/u/therealwetwilly)\ **Replies:** 1\ **Last updated:** [July 1, 2016, 8:20pm UTC](https://community.gemsofwar.com/t/mercy-not-favouring-the-weak/9069 "2016-07-01T20:20:44Z")
What you were expecting to happen, and what actually happened? My team has 3 members left, in following order: valk , mercy, crimson bat Valk has 1 hp, no armor, no full mana Mercy has enough health and armor (filled a… --- ## [Deathknight bundle not in store](https://community.gemsofwar.com/t/deathknight-bundle-not-in-store/9076)
**Author:** [@Celery](https://community.gemsofwar.com/u/Celery)\ **Replies:** 2\ **Last updated:** [July 1, 2016, 7:22pm UTC](https://community.gemsofwar.com/t/deathknight-bundle-not-in-store/9076 "2016-07-01T19:22:47Z")
Any word as to when it’s gonna show up? Patch notes indicated it would available. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=83) [Next page](https://community.gemsofwar.com/c/support/10.md?page=85)