# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=82 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 83 --- ## [Guild chat bleed over to global chat](https://community.gemsofwar.com/t/guild-chat-bleed-over-to-global-chat/9953)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 0\ **Last updated:** [July 21, 2016, 12:24am UTC](https://community.gemsofwar.com/t/guild-chat-bleed-over-to-global-chat/9953 "2016-07-21T00:24:30Z")
What you were expecting to happen, and what actually happened? A line in global chat looks like it belongs in guild chat. I believe this message was for you @YOYO What are the steps to make it happen again? Do you h… --- ## [Reliable Reset System](https://community.gemsofwar.com/t/reliable-reset-system/9861)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 13\ **Last updated:** [July 20, 2016, 4:08pm UTC](https://community.gemsofwar.com/t/reliable-reset-system/9861 "2016-07-20T16:08:00Z")
Feature Request/Bug Fix I would like to see the Weekly Rewards payout, the Weekly Reset time, and New Store items all be automated with a reliable consistent system. I know it is not the case, but it sure feels like al… --- ## [iPad mini multiple crashes](https://community.gemsofwar.com/t/ipad-mini-multiple-crashes/9763)
**Author:** [@Arantha](https://community.gemsofwar.com/u/Arantha)\ **Replies:** 9\ **Last updated:** [July 20, 2016, 1:12pm UTC](https://community.gemsofwar.com/t/ipad-mini-multiple-crashes/9763 "2016-07-20T13:12:00Z")
If I didn’t love this game so much and I hadn’t already invested real money in it I would uninstall it for ever :cry: I have an iPad mini with the latest OS which is 9.3.2 and I have 7.7GB of free space. I have uninsta… --- ## [Rage quit bug! /Skeleros/](https://community.gemsofwar.com/t/rage-quit-bug-skeleros/9800)
**Author:** [@Kensignore](https://community.gemsofwar.com/u/Kensignore)\ **Replies:** 4\ **Last updated:** [July 20, 2016, 11:18am UTC](https://community.gemsofwar.com/t/rage-quit-bug-skeleros/9800 "2016-07-20T11:18:30Z")
It happens generally if i put Skeleros into my skull bash teams. The game crashes when i use his Bone crusher ability after Bone dragon’s turn (or Sheggra, Keeper, etc.) I used him just a few times since Wild plains even… --- ## [43 hours of error codes and now screenfreeze. Plz help](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697)
**Author:** [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Replies:** 22\ **Last updated:** [July 20, 2016, 6:56am UTC](https://community.gemsofwar.com/t/43-hours-of-error-codes-and-now-screenfreeze-plz-help/9697 "2016-07-20T06:56:32Z")
Hi, the game is simply not working today. I been trying to play, but for the last seven hours the game shuts down when it´s done loading. When is this gonna be fixed? I am on ps4 --- ## [Hero stop level up](https://community.gemsofwar.com/t/hero-stop-level-up/9832)
**Author:** [@Marcelo.d.sales](https://community.gemsofwar.com/u/Marcelo.d.sales)\ **Replies:** 9\ **Last updated:** [July 20, 2016, 3:59am UTC](https://community.gemsofwar.com/t/hero-stop-level-up/9832 "2016-07-20T03:59:17Z")
For some reason the game no longer compute the experience gained. I am at level 267 and then I reached this level can no longer level up. And there appeared a purple bar on the figure of my character what appears to be a… --- ## [Infinite loading screen after I spent 300 bucks on game](https://community.gemsofwar.com/t/infinite-loading-screen-after-i-spent-300-bucks-on-game/9875)
**Author:** [@R4GEASAURUS](https://community.gemsofwar.com/u/R4GEASAURUS)\ **Replies:** 7\ **Last updated:** [July 19, 2016, 11:09pm UTC](https://community.gemsofwar.com/t/infinite-loading-screen-after-i-spent-300-bucks-on-game/9875 "2016-07-19T23:09:44Z")
So I downloaded this game when it was free. Didn’t play it at all because it just didn’t look fun I started playing three days ago and up until now I’ve not even thought to play another game, I even stopped playing poke… --- ## [News states Crescendo weapon - no weapon available](https://community.gemsofwar.com/t/news-states-crescendo-weapon-no-weapon-available/9878)
**Author:** [@Dibbs](https://community.gemsofwar.com/u/Dibbs)\ **Replies:** 5\ **Last updated:** [July 19, 2016, 10:02pm UTC](https://community.gemsofwar.com/t/news-states-crescendo-weapon-no-weapon-available/9878 "2016-07-19T22:02:26Z")
The new “For Mercy’s Sake” event news on XBOX One states that Crescendo is the new weapon available; however, there is no weapon available in the shop. We missed the Drifting Sands event bundles last week, and I was hop… --- ## [\[SOLVED\]Is Crescendo working correctly?](https://community.gemsofwar.com/t/solved-is-crescendo-working-correctly/9706)
**Author:** [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Replies:** 18\ **Last updated:** [July 19, 2016, 9:55pm UTC](https://community.gemsofwar.com/t/solved-is-crescendo-working-correctly/9706 "2016-07-19T21:55:13Z")
The above image displays spell damage as 11 true damage before the match begins. This image shows 9 true damage when I begin the match. Question" Where did the 2 points of spell damage go, or is this working as i… --- ## [Server issue/pvp issue](https://community.gemsofwar.com/t/server-issue-pvp-issue/9874)
**Author:** [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Replies:** 9\ **Last updated:** [July 19, 2016, 8:35pm UTC](https://community.gemsofwar.com/t/server-issue-pvp-issue/9874 "2016-07-19T20:35:37Z")
Now Devs I know you probably get this all the time and you are super busy but.. I was playing earlier and I believe the servers were messing up. I kept getting retry after retry while playing pvp. It also was doing this … --- ## [PvP "reset" in the middle of the week?](https://community.gemsofwar.com/t/pvp-reset-in-the-middle-of-the-week/9856)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 13\ **Last updated:** [July 19, 2016, 8:12pm UTC](https://community.gemsofwar.com/t/pvp-reset-in-the-middle-of-the-week/9856 "2016-07-19T20:12:11Z")
I got this error just now (Tuesday). I clicked the PvP button again and it let me in; nothing looked different or reset though. Just figured I’d ask if anyone else got it or if it was just a fluke…? --- ## [Game is constantly downloading](https://community.gemsofwar.com/t/game-is-constantly-downloading/9739)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 4\ **Last updated:** [July 19, 2016, 7:32pm UTC](https://community.gemsofwar.com/t/game-is-constantly-downloading/9739 "2016-07-19T19:32:10Z")
\*\*What you were expecting to happen, and what actually happened?\*\*Every time i enter a battle, look at a new opponent, hit the guild button etc my game shows downloading. What are the steps to make it happen again? Do… --- ## [You ran out of gems](https://community.gemsofwar.com/t/you-ran-out-of-gems/9851)
**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Replies:** 26\ **Last updated:** [July 19, 2016, 6:43pm UTC](https://community.gemsofwar.com/t/you-ran-out-of-gems/9851 "2016-07-19T18:43:01Z")
--- ## [Accessing this weeks PvP](https://community.gemsofwar.com/t/accessing-this-weeks-pvp/9805)
**Author:** [@Schumacher1](https://community.gemsofwar.com/u/Schumacher1)\ **Replies:** 5\ **Last updated:** [July 19, 2016, 7:05am UTC](https://community.gemsofwar.com/t/accessing-this-weeks-pvp/9805 "2016-07-19T07:05:09Z")
Why can I not access this weeks PVP- it says try again in a few minutes, but it never loads. I am on a PC…Please help!!! --- ## [Como recuperar tu cuenta](https://community.gemsofwar.com/t/como-recuperar-tu-cuenta/9823)
**Author:** [@FerSpeltini](https://community.gemsofwar.com/u/FerSpeltini)\ **Replies:** 1\ **Last updated:** [July 18, 2016, 9:56pm UTC](https://community.gemsofwar.com/t/como-recuperar-tu-cuenta/9823 "2016-07-18T21:56:59Z")
Hola comunidad! Quería que me ayudarán con un problema… Hace 5 días hubo un problema de actualización que creaba un bucle en el juego que no me dejaba ingresar. Por este tema desistan el juego y lo volví a instalar, pe… --- ## [Shop not showing unique items on PS4](https://community.gemsofwar.com/t/shop-not-showing-unique-items-on-ps4/9810)
**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Replies:** 4\ **Last updated:** [July 18, 2016, 7:05pm UTC](https://community.gemsofwar.com/t/shop-not-showing-unique-items-on-ps4/9810 "2016-07-18T19:05:58Z")
@Nex @Mr.Strange @Foresti This is in the US. When you look at the store on the PS4, the only items in there at the moment are the constant ones from week to week. Under bundles and rewards (the real money and glory se… --- ## [Why is this happening?!?!?!? (Donation Glitch)](https://community.gemsofwar.com/t/why-is-this-happening-donation-glitch/9812)
**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\ **Replies:** 6\ **Last updated:** [July 18, 2016, 5:14pm UTC](https://community.gemsofwar.com/t/why-is-this-happening-donation-glitch/9812 "2016-07-18T17:14:20Z")
This is getting old now… Reason? Explanation? --- ## [Sand Shark ability to devour way below stated "25%" rate](https://community.gemsofwar.com/t/sand-shark-ability-to-devour-way-below-stated-25-rate/9794)
**Author:** [@alexinawe](https://community.gemsofwar.com/u/alexinawe)\ **Replies:** 11\ **Last updated:** [July 18, 2016, 4:46pm UTC](https://community.gemsofwar.com/t/sand-shark-ability-to-devour-way-below-stated-25-rate/9794 "2016-07-18T16:46:49Z")
When using Sand Shark in pvp battles I activated his ability. Underbite says “Deal 5 damage to a random enemy. 25% chance to devour the enemy.” So I’ve been frustrated with the low chance of devour, so I decided to tra… --- ## [Soothsayer cast with no purple(Sorted out)](https://community.gemsofwar.com/t/soothsayer-cast-with-no-purple-sorted-out/6006)
**Author:** [@Mariox](https://community.gemsofwar.com/u/Mariox)\ **Replies:** 4\ **Last updated:** [July 18, 2016, 1:48pm UTC](https://community.gemsofwar.com/t/soothsayer-cast-with-no-purple-sorted-out/6006 "2016-07-18T13:48:51Z")
What you were expecting to happen, and what actually happened? Computer had Soothsayer, so I used Mercy to turn all purple to yellow which resulted in no purple on the board. Computer used Soothsayer and it was able to … --- ## [\[ps4\] purchased a pack of gems and did not get them](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709)
**Author:** [@hiruma9702](https://community.gemsofwar.com/u/hiruma9702)\ **Replies:** 7\ **Last updated:** [July 18, 2016, 12:04am UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709 "2016-07-18T00:04:50Z")
As the title says I purchased Gems Pack for a value of 24.99€. I commit the mistake to take it on the PSN, not on the game and the gems WERE NOT DELIVERED ! This is just stealing people !! Tell me how to solve the probl… --- ## [Mistakenly made an admin](https://community.gemsofwar.com/t/mistakenly-made-an-admin/9743)
**Author:** [@Daddywarrbux](https://community.gemsofwar.com/u/Daddywarrbux)\ **Replies:** 9\ **Last updated:** [July 17, 2016, 11:48pm UTC](https://community.gemsofwar.com/t/mistakenly-made-an-admin/9743 "2016-07-17T23:48:27Z")
I’ve reached out to Dev’s in game and was told to pm them here. Sent a pm with no reply. Used the contact us feature and still no reply. When i registered for the site a few days ago i was erroneously given admin status… --- ## [First Task the Same Three Days in a Row](https://community.gemsofwar.com/t/first-task-the-same-three-days-in-a-row/9733)
**Author:** [@Gemgirl](https://community.gemsofwar.com/u/Gemgirl)\ **Replies:** 7\ **Last updated:** [July 17, 2016, 9:12pm UTC](https://community.gemsofwar.com/t/first-task-the-same-three-days-in-a-row/9733 "2016-07-17T21:12:16Z")
This is the third day the first task has been the same “Reduce an enemy troop’so attack to zero.” I cleared it the last two days and received the 2000 gold. I thought the rotation was supposed to be more varied. It seem… --- ## [List of Glitches (not yet mentioned?)](https://community.gemsofwar.com/t/list-of-glitches-not-yet-mentioned/9776)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 1\ **Last updated:** [July 17, 2016, 6:23pm UTC](https://community.gemsofwar.com/t/list-of-glitches-not-yet-mentioned/9776 "2016-07-17T18:23:36Z")
Hello everyone! Here is a list of glitches I have found this week, most of which are 2.0.1 caused: Double Assassinate Glitch: Assasin’s legendary trait has the same glitch that Archer and Maw use to have in which it c… --- ## [Why do 4 gem matches never Mana Surge?](https://community.gemsofwar.com/t/why-do-4-gem-matches-never-mana-surge/9538)
**Author:** [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Replies:** 16\ **Last updated:** [July 17, 2016, 4:07pm UTC](https://community.gemsofwar.com/t/why-do-4-gem-matches-never-mana-surge/9538 "2016-07-17T16:07:17Z")
What you were expecting to happen, and what actually happened? If I match 3 gems, I get Mana Surges proportional to the Surge percentage I have for that color. If I match 5 gems, I get an automatic Surge. However, if I … --- ## [Graphics issue on high res phones](https://community.gemsofwar.com/t/graphics-issue-on-high-res-phones/9689)
**Author:** [@darkashura](https://community.gemsofwar.com/u/darkashura)\ **Replies:** 4\ **Last updated:** [July 16, 2016, 6:00pm UTC](https://community.gemsofwar.com/t/graphics-issue-on-high-res-phones/9689 "2016-07-16T18:00:56Z")
Anyone else having graphical issues on hi res phones? I have a Moto X pure 2015 and seeing this. --- ## [Pvp stats not coinciding from one account to another](https://community.gemsofwar.com/t/pvp-stats-not-coinciding-from-one-account-to-another/9423)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 6\ **Last updated:** [July 16, 2016, 1:55pm UTC](https://community.gemsofwar.com/t/pvp-stats-not-coinciding-from-one-account-to-another/9423 "2016-07-16T13:55:13Z")
What you were expecting to happen, and what actually happened? My leader board stats do not coincide with a friend of mine What are the steps to make it happen again? I have no idea Do you have any screenshots or vid… --- ## [Guild roster cards not showing up](https://community.gemsofwar.com/t/guild-roster-cards-not-showing-up/9678)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 11\ **Last updated:** [July 16, 2016, 12:09pm UTC](https://community.gemsofwar.com/t/guild-roster-cards-not-showing-up/9678 "2016-07-16T12:09:23Z")
Other guild related screens show up fine. --- ## [Well, well, well... Donation Failure](https://community.gemsofwar.com/t/well-well-well-donation-failure/9643)
**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\ **Replies:** 3\ **Last updated:** [July 16, 2016, 9:49am UTC](https://community.gemsofwar.com/t/well-well-well-donation-failure/9643 "2016-07-16T09:49:03Z")
I tried to donate to my guild and this happened… It also killed my game (sound cut, had to force-close client). --- ## [Too many New Players](https://community.gemsofwar.com/t/too-many-new-players/9659)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 12\ **Last updated:** [July 16, 2016, 5:03am UTC](https://community.gemsofwar.com/t/too-many-new-players/9659 "2016-07-16T05:03:35Z")
@Nex @Mr.Strange Getting 6000 Error retry requests errors again. Looks like there might be too many players on console again. Thanks --- ## [Global Chat keep getting kicked and cant connect](https://community.gemsofwar.com/t/global-chat-keep-getting-kicked-and-cant-connect/9681)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 2\ **Last updated:** [July 16, 2016, 4:34am UTC](https://community.gemsofwar.com/t/global-chat-keep-getting-kicked-and-cant-connect/9681 "2016-07-16T04:34:18Z")
\*\*What you were expecting to happen, and what actually happened?\*\*every time i start the game im kicked from chanel 001 . I leave chat try to log back in cant connect. Finally log on to 001 play a battle. When i return t… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=81) [Next page](https://community.gemsofwar.com/c/support/10.md?page=83)