# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=80 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 81 --- ## [Error code while leveling up my snow sprite](https://community.gemsofwar.com/t/error-code-while-leveling-up-my-snow-sprite/10808)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 0\ **Last updated:** [August 6, 2016, 9:11pm UTC](https://community.gemsofwar.com/t/error-code-while-leveling-up-my-snow-sprite/10808 "2016-08-06T21:11:29Z")
What you were expecting to happen, and what actually happened? On Samsung Galaxy Note 5, latest patch:July 2016 Android version 6.0.1 Level up from 3 to 4th level I just finished Ascension for my Snow Sprite I selec… --- ## [How can I get the weapon Lion and Tiger?](https://community.gemsofwar.com/t/how-can-i-get-the-weapon-lion-and-tiger/10559)
**Author:** [@zqxinran](https://community.gemsofwar.com/u/zqxinran)\ **Replies:** 20\ **Last updated:** [August 6, 2016, 7:17am UTC](https://community.gemsofwar.com/t/how-can-i-get-the-weapon-lion-and-tiger/10559 "2016-08-06T07:17:43Z")
I’m at level 1001 now. My ID is: zqxinran. Is this a kingdom featured weapon? If so, does that mean I should call the DEV to add this weapon into my weapon inventory? @Sirrian @Nimhain --- ## [Lion and Tiger bug?](https://community.gemsofwar.com/t/lion-and-tiger-bug/10663)
**Author:** [@A1m5hot](https://community.gemsofwar.com/u/A1m5hot)\ **Replies:** 3\ **Last updated:** [August 5, 2016, 10:47am UTC](https://community.gemsofwar.com/t/lion-and-tiger-bug/10663 "2016-08-05T10:47:22Z")
What you were expecting to happen, and what actually happened? I was expecting a full traited Gorgotha to die after dealing the killing blow with a ‘‘Lion and Tiger’’ weapon and not spawn an Ancient Horror due to the we… --- ## [I can't do ANYTHING but enter chat. Devs?](https://community.gemsofwar.com/t/i-cant-do-anything-but-enter-chat-devs/10691)
**Author:** [@ROFLance](https://community.gemsofwar.com/u/ROFLance)\ **Replies:** 11\ **Last updated:** [August 5, 2016, 2:31pm UTC](https://community.gemsofwar.com/t/i-cant-do-anything-but-enter-chat-devs/10691 "2016-08-05T14:31:05Z")
I can’t check mail, go to the shop, check my hero, PvP… play at all except enter chat. I’m addicted and I’d really like to get back on ASAP… If there’s a dev online… help me out. I have a support ticket open but it’s bee… --- ## [Null Guild Glitch](https://community.gemsofwar.com/t/null-guild-glitch/10723)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 2\ **Last updated:** [August 4, 2016, 8:58pm UTC](https://community.gemsofwar.com/t/null-guild-glitch/10723 "2016-08-04T20:58:50Z")
I’ve seen null tribute several times, but this is the first time I have ever seen a null guild. All I did was click my guild icon as a leader of a guild and then was brought to this: --- ## [Entangled troops who devour others don't gain attack after recovering](https://community.gemsofwar.com/t/entangled-troops-who-devour-others-dont-gain-attack-after-recovering/10690)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 4\ **Last updated:** [August 4, 2016, 6:46am UTC](https://community.gemsofwar.com/t/entangled-troops-who-devour-others-dont-gain-attack-after-recovering/10690 "2016-08-04T06:46:49Z")
My Great Maw got entangled then I devoured an enemy with it. After that, I cast Mercy to remove the Entangle status effect. My Great Maw still had its base attack but a bunch of life and armor. I don’t think this is inte… --- ## [Remove comments in recent activity](https://community.gemsofwar.com/t/remove-comments-in-recent-activity/10634)
**Author:** [@Moshimonsters](https://community.gemsofwar.com/u/Moshimonsters)\ **Replies:** 2\ **Last updated:** [August 3, 2016, 3:49pm UTC](https://community.gemsofwar.com/t/remove-comments-in-recent-activity/10634 "2016-08-03T15:49:02Z")
Is there a way to remove comments,members have made in the recent activitys,in the guild please. --- ## [Noob question sorry](https://community.gemsofwar.com/t/noob-question-sorry/10642)
**Author:** [@Slippertails](https://community.gemsofwar.com/u/Slippertails)\ **Replies:** 1\ **Last updated:** [August 3, 2016, 8:11am UTC](https://community.gemsofwar.com/t/noob-question-sorry/10642 "2016-08-03T08:11:12Z")
I won 250 matches as a warlord to get the legendary weapon which should do 8 damage but when I pvp it only does five. What’s up with that ? --- ## [AI getting Water Link from a dead troop](https://community.gemsofwar.com/t/ai-getting-water-link-from-a-dead-troop/10596)
**Author:** [@ZeroCool1974](https://community.gemsofwar.com/u/ZeroCool1974)\ **Replies:** 5\ **Last updated:** [August 2, 2016, 8:50pm UTC](https://community.gemsofwar.com/t/ai-getting-water-link-from-a-dead-troop/10596 "2016-08-02T20:50:17Z")
What you were expecting to happen, and what actually happened? Silent One was dead but still activating his Water Link on blue matches for Mercy. What are the steps to make it happen again? Not sure, but Silent One wa… --- ## [Bug report Android Mobile = PvP the notification gets into endless looping](https://community.gemsofwar.com/t/bug-report-android-mobile-pvp-the-notification-gets-into-endless-looping/10591)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 0\ **Last updated:** [August 2, 2016, 4:51am UTC](https://community.gemsofwar.com/t/bug-report-android-mobile-pvp-the-notification-gets-into-endless-looping/10591 "2016-08-02T04:51:27Z")
I just selected Refresh Gem 1 buttong and the notification center (the mana colors with the skull going around the loop) ends up getting stuck in endless looping. I have had it happen today 4 times, all in PvP and all a… --- ## [Can I change my name?](https://community.gemsofwar.com/t/can-i-change-my-name/10588)
**Author:** [@irishfury187](https://community.gemsofwar.com/u/irishfury187)\ **Replies:** 4\ **Last updated:** [August 2, 2016, 3:49am UTC](https://community.gemsofwar.com/t/can-i-change-my-name/10588 "2016-08-02T03:49:29Z")
Is there a way I can change my name in game? My forum name and gamer tag are the same, but my in game name is not even similar, is there a way I can get my in game name changed to my forum name? --- ## [Treasure Hunt Not Getting Keys](https://community.gemsofwar.com/t/treasure-hunt-not-getting-keys/10507)
**Author:** [@Gemgirl](https://community.gemsofwar.com/u/Gemgirl)\ **Replies:** 7\ **Last updated:** [August 2, 2016, 2:38am UTC](https://community.gemsofwar.com/t/treasure-hunt-not-getting-keys/10507 "2016-08-02T02:38:26Z")
I am not getting any keys in the treasure hunt even though I have a red chest or vault. Is anybody else seeing this? The rewards table listservice keys under each of these chests. --- ## [Fix hero class change cooldown](https://community.gemsofwar.com/t/fix-hero-class-change-cooldown/10577)
**Author:** [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Replies:** 5\ **Last updated:** [August 1, 2016, 8:15pm UTC](https://community.gemsofwar.com/t/fix-hero-class-change-cooldown/10577 "2016-08-01T20:15:44Z")
This could almost be a Gameplay Chat thread, but I’m assuming Support as I’m assuming this is a bug or oversight, rather than deliberately perverse. I get a free hero class change once a day, right. I use it, and the re… --- ## [Is this a pvp points glitch ? 1 battle 2k points](https://community.gemsofwar.com/t/is-this-a-pvp-points-glitch-1-battle-2k-points/10563)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 5\ **Last updated:** [August 1, 2016, 12:46pm UTC](https://community.gemsofwar.com/t/is-this-a-pvp-points-glitch-1-battle-2k-points/10563 "2016-08-01T12:46:44Z")
This looks funny lol --- ## [What's going on with event chests this week?](https://community.gemsofwar.com/t/whats-going-on-with-event-chests-this-week/10566)
**Author:** [@GemsCollector](https://community.gemsofwar.com/u/GemsCollector)\ **Replies:** 2\ **Last updated:** [August 1, 2016, 11:11am UTC](https://community.gemsofwar.com/t/whats-going-on-with-event-chests-this-week/10566 "2016-08-01T11:11:20Z")
What you were expecting to happen, and what actually happened? I opened a bunch of Event chests (15). I expected to get troops from Leonis Empire only, instead I got only half of them from here (exactly 7/13, 2 chests … --- ## [Kingdom bonuses](https://community.gemsofwar.com/t/kingdom-bonuses/10547)
**Author:** [@irishfury187](https://community.gemsofwar.com/u/irishfury187)\ **Replies:** 0\ **Last updated:** [August 1, 2016, 1:39am UTC](https://community.gemsofwar.com/t/kingdom-bonuses/10547 "2016-08-01T01:39:33Z")
Are kingdom bonuses now applied to the card in the troop menu? Or are they still hidden until in a game? --- ## [Please disregard](https://community.gemsofwar.com/t/please-disregard/10467)
**Author:** [@Horse\_Cosby](https://community.gemsofwar.com/u/Horse_Cosby)\ **Replies:** 3\ **Last updated:** [July 31, 2016, 11:32pm UTC](https://community.gemsofwar.com/t/please-disregard/10467 "2016-07-31T23:32:06Z")
Answered elsewhere. --- ## [Leonis Empire troop decreased](https://community.gemsofwar.com/t/leonis-empire-troop-decreased/10537)
**Author:** [@Neru](https://community.gemsofwar.com/u/Neru)\ **Replies:** 1\ **Last updated:** [July 31, 2016, 8:31pm UTC](https://community.gemsofwar.com/t/leonis-empire-troop-decreased/10537 "2016-07-31T20:31:18Z")
What you were expecting to happen, and what actually happened? Leonis at grey star like the past couple of days. Logged on today and saw that it was 500/600 power instead What are the steps to make it happen again? Qu… --- ## [New kingdom renamed and troop spells disc sayTBD](https://community.gemsofwar.com/t/new-kingdom-renamed-and-troop-spells-disc-saytbd/10529)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 2\ **Last updated:** [July 31, 2016, 5:03pm UTC](https://community.gemsofwar.com/t/new-kingdom-renamed-and-troop-spells-disc-saytbd/10529 "2016-07-31T17:03:19Z")
What you were expecting t o happen, and what actually happened? I play on android. I noticed in pvp some of the new troop description s say TBD . So i looked in troop list . I couldn’t find the new kingdom. It was at t… --- ## [Daily bonus and champ reward problem](https://community.gemsofwar.com/t/daily-bonus-and-champ-reward-problem/8687)
**Author:** [@ZARTH](https://community.gemsofwar.com/u/ZARTH)\ **Replies:** 12\ **Last updated:** [July 31, 2016, 4:44pm UTC](https://community.gemsofwar.com/t/daily-bonus-and-champ-reward-problem/8687 "2016-07-31T16:44:37Z")
None of my rewards was applied today. I was Champ level 1 and neither those rewards or my daily bonus was applied. I hope someone can help with this. My resources are limited and precious. Thank you. First post. This… --- ## [Missing hero weapons](https://community.gemsofwar.com/t/missing-hero-weapons/10344)
**Author:** [@Wargems](https://community.gemsofwar.com/u/Wargems)\ **Replies:** 6\ **Last updated:** [July 31, 2016, 5:44am UTC](https://community.gemsofwar.com/t/missing-hero-weapons/10344 "2016-07-31T05:44:40Z")
Wanted hero weapons that unlock at hero gem level 40 but nothing? Got hero to gem level 41 and nothing ? No weapon unlocks? Checked wiki says weapons unlock at hero gem level but still no weapon unlocks after hero gem… --- ## [Possible memory leak?](https://community.gemsofwar.com/t/possible-memory-leak/10404)
**Author:** [@htismaqe](https://community.gemsofwar.com/u/htismaqe)\ **Replies:** 9\ **Last updated:** [July 30, 2016, 1:23am UTC](https://community.gemsofwar.com/t/possible-memory-leak/10404 "2016-07-30T01:23:00Z")
There were a couple of reports today that the recent iOS update was causing severe performance issues and crashes on iPad 2. I didn’t think anything of it because I ditched my iPad 2 before 2.0 came out because of the l… --- ## [\[SOLVED\] 700, 000 glory , boy what a glitch](https://community.gemsofwar.com/t/solved-700-000-glory-boy-what-a-glitch/10447)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 18\ **Last updated:** [July 29, 2016, 6:24pm UTC](https://community.gemsofwar.com/t/solved-700-000-glory-boy-what-a-glitch/10447 "2016-07-29T18:24:04Z")
What you were expecting to happen, and what actually happened? I logged in and this is what i seen. When i logged back in it was normal . What are the steps to make it happen again? Do you have any screenshots or vid… --- ## [1 life remains bug](https://community.gemsofwar.com/t/1-life-remains-bug/5931)
**Author:** [@LostInLust](https://community.gemsofwar.com/u/LostInLust)\ **Replies:** 11\ **Last updated:** [July 29, 2016, 5:18pm UTC](https://community.gemsofwar.com/t/1-life-remains-bug/5931 "2016-07-29T17:18:22Z")
During past 2 weeks happened to me multiple of times that a troop that is being hit with a skull match instead of dying remains alive with 1 life always. For example: my troop on first place got 21 attack, the opposite … --- ## [Visual Glitches in PvP](https://community.gemsofwar.com/t/visual-glitches-in-pvp/10455)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 0\ **Last updated:** [July 29, 2016, 3:28pm UTC](https://community.gemsofwar.com/t/visual-glitches-in-pvp/10455 "2016-07-29T15:28:23Z")
What you were expecting to happen, and what actually happened? Some of the troop pics in pvp are blank, others not loading What are the steps to make it happen again? Do you have any screenshots or video you want to… --- ## [Stun Doesn't Disable "On Death" Traits](https://community.gemsofwar.com/t/stun-doesnt-disable-on-death-traits/10442)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 4\ **Last updated:** [July 29, 2016, 1:48pm UTC](https://community.gemsofwar.com/t/stun-doesnt-disable-on-death-traits/10442 "2016-07-29T13:48:00Z")
I just killed a stunned Infernal King during a stream earlier today and it managed to revive despite being stunned. I assume Deamonic Pact has the same issue. --- ## [How do I put words under my profile picture](https://community.gemsofwar.com/t/how-do-i-put-words-under-my-profile-picture/10299)
**Author:** [@R4GEASAURUS](https://community.gemsofwar.com/u/R4GEASAURUS)\ **Replies:** 18\ **Last updated:** [July 29, 2016, 4:03am UTC](https://community.gemsofwar.com/t/how-do-i-put-words-under-my-profile-picture/10299 "2016-07-29T04:03:54Z")
I’ve noticed some people have words under their profile picture when they talk. For example some profile then gems of war DEV or some name then empowered. Am I able to change mine? Like put my gems of war clan under my p… --- ## [XBOX One Hero Class does not record any victories ever](https://community.gemsofwar.com/t/xbox-one-hero-class-does-not-record-any-victories-ever/10438)
**Author:** [@jerry\_a](https://community.gemsofwar.com/u/jerry_a)\ **Replies:** 4\ **Last updated:** [July 28, 2016, 11:51pm UTC](https://community.gemsofwar.com/t/xbox-one-hero-class-does-not-record-any-victories-ever/10438 "2016-07-28T23:51:18Z")
I play Arena, PVP, quests and challenges, and yet I never see a victory for my Priest Class Hero. This has been the case ever since the update which introduced Hero Classes. Anyone have a suggestion for how I can reset t… --- ## [Something going on with the forums?!](https://community.gemsofwar.com/t/something-going-on-with-the-forums/10015)
**Author:** [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Replies:** 21\ **Last updated:** [July 28, 2016, 5:15pm UTC](https://community.gemsofwar.com/t/something-going-on-with-the-forums/10015 "2016-07-28T17:15:28Z")
Some of the forum topics are getting nutty!!! Are we being invaded?! --- ## [No Sound/audio on iPad (FIXED)](https://community.gemsofwar.com/t/no-sound-audio-on-ipad-fixed/10406)
**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\ **Replies:** 5\ **Last updated:** [July 28, 2016, 4:04pm UTC](https://community.gemsofwar.com/t/no-sound-audio-on-ipad-fixed/10406 "2016-07-28T16:04:24Z")
What you were expecting to happen, and what actually happened? Turned the sound up on my iPad and opened the app to hear the game audio, but got nothing. What are the steps to make it happen again? I closed the app a… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=79) [Next page](https://community.gemsofwar.com/c/support/10.md?page=81)