# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=8 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 9 --- ## [I can not link my acount in android](https://community.gemsofwar.com/t/i-can-not-link-my-acount-in-android/69274)
**Author:** [@p3zcado](https://community.gemsofwar.com/u/p3zcado)\ **Replies:** 0\ **Last updated:** [March 30, 2021, 10:20pm UTC](https://community.gemsofwar.com/t/i-can-not-link-my-acount-in-android/69274 "2021-03-30T22:20:54Z")
With the last patch, i reinstaled the game on my phone. I tried to link my acount in android but it say that is desactived because an old link. It works just fine on my pc with steam but not in android. I send a ticket 6… --- ## [Font text rendering issues](https://community.gemsofwar.com/t/font-text-rendering-issues/69191)
**Author:** [@pdxy](https://community.gemsofwar.com/u/pdxy)\ **Replies:** 0\ **Last updated:** [March 24, 2021, 11:10pm UTC](https://community.gemsofwar.com/t/font-text-rendering-issues/69191 "2021-03-24T23:10:29Z")
\*\*Fonts are loading with some letters rendering badly on iOS iPhone 12 Pro Max \*\* Fully updated with iOS 14.4.1 Screenshots or video: --- ## [I want to delete my account on this forum, how to do?](https://community.gemsofwar.com/t/i-want-to-delete-my-account-on-this-forum-how-to-do/69168)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 1\ **Last updated:** [March 24, 2021, 10:36pm UTC](https://community.gemsofwar.com/t/i-want-to-delete-my-account-on-this-forum-how-to-do/69168 "2021-03-24T22:36:37Z")
As the title say. @Lyya --- ## [HELP ...Gems of war STUCK ON LOADING SCREEN](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177)
**Author:** [@Bonez88](https://community.gemsofwar.com/u/Bonez88)\ **Replies:** 9\ **Last updated:** [March 24, 2021, 8:09pm UTC](https://community.gemsofwar.com/t/help-gems-of-war-stuck-on-loading-screen/69177 "2021-03-24T20:09:40Z")
For about a week now unable to load gems of war as soon as I launch the game I get met with error code 0101-0001 hit retry and keeps going up to 0101-0009 and 10th of retrying get message say Failed to download remote co… --- ## [GoW don't work anymore](https://community.gemsofwar.com/t/gow-dont-work-anymore/69144)
**Author:** [@007](https://community.gemsofwar.com/u/007)\ **Replies:** 1\ **Last updated:** [March 23, 2021, 2:04pm UTC](https://community.gemsofwar.com/t/gow-dont-work-anymore/69144 "2021-03-23T14:04:48Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. stopped launching Screenshots or video: I made… --- ## [How are gnome spawns determined?](https://community.gemsofwar.com/t/how-are-gnome-spawns-determined/69130)
**Author:** [@Jerry\_the\_skunk](https://community.gemsofwar.com/u/Jerry_the_skunk)\ **Replies:** 4\ **Last updated:** [March 22, 2021, 2:09pm UTC](https://community.gemsofwar.com/t/how-are-gnome-spawns-determined/69130 "2021-03-22T14:09:14Z")
Does every fight in a gnome-available setting have a random chance to spawn a gnome? Is it determined after winning a fight, whether the following one will have a gnome? Are there hidden conditions, that need to be fulfi… --- ## [Player bug re port as far as i noticed](https://community.gemsofwar.com/t/player-bug-re-port-as-far-as-i-noticed/69103)
**Author:** [@Stonk](https://community.gemsofwar.com/u/Stonk)\ **Replies:** 1\ **Last updated:** [March 20, 2021, 5:59pm UTC](https://community.gemsofwar.com/t/player-bug-re-port-as-far-as-i-noticed/69103 "2021-03-20T17:59:35Z")
G-142280 ist Ihr Google-Bestrong textstätigungscode. --- ## [Game randomly closes down](https://community.gemsofwar.com/t/game-randomly-closes-down/69030)
**Author:** [@goggs25](https://community.gemsofwar.com/u/goggs25)\ **Replies:** 11\ **Last updated:** [March 18, 2021, 6:25pm UTC](https://community.gemsofwar.com/t/game-randomly-closes-down/69030 "2021-03-18T18:25:30Z")
This is the second time this month your game has closed down on me and in both cases I have lost 1 turn in the delve. As you can see from the screenshots only option I have is Press Y. --- ## [Ticket Response Time?](https://community.gemsofwar.com/t/ticket-response-time/68960)
**Author:** [@Kouji](https://community.gemsofwar.com/u/Kouji)\ **Replies:** 10\ **Last updated:** [March 15, 2021, 6:16pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960 "2021-03-15T18:16:59Z")
I cannot login to my account since sunday… my backup savegame on google play cloud is corrupt and cannot load… and when i try to restore my account via password i get a token mismatch error. I have submitted my ticket (… --- ## [Is chat broken?](https://community.gemsofwar.com/t/is-chat-broken/68963)
**Author:** [@Caleb](https://community.gemsofwar.com/u/Caleb)\ **Replies:** 6\ **Last updated:** [March 11, 2021, 9:42pm UTC](https://community.gemsofwar.com/t/is-chat-broken/68963 "2021-03-11T21:42:27Z")
Ever since we got the message that the chat servers were going to be down for about an hour, I haven’t been able to log in to chat. When I try, the little colored orbs spin for maybe a second, but nothing happens. I’ve t… --- ## [Underworld renown](https://community.gemsofwar.com/t/underworld-renown/68845)
**Author:** [@Kay93x](https://community.gemsofwar.com/u/Kay93x)\ **Replies:** 7\ **Last updated:** [March 2, 2021, 11:44pm UTC](https://community.gemsofwar.com/t/underworld-renown/68845 "2021-03-02T23:44:48Z")
Hi, A guildie of mine completed the Tinker Town faction today, spent the gems to take it to 500 and do a pure run to ultimately get 2500 renown. He started with 58,030 renown but after completing Tinker Town today didn’… --- ## [App gallery huawei](https://community.gemsofwar.com/t/app-gallery-huawei/68634)
**Author:** [@YenneferV](https://community.gemsofwar.com/u/YenneferV)\ **Replies:** 2\ **Last updated:** [February 16, 2021, 3:39pm UTC](https://community.gemsofwar.com/t/app-gallery-huawei/68634 "2021-02-16T15:39:46Z")
it will be available download GOW from AppGallery on Huawei phones? Because in few days I go buy new phone, and unfortunately I dont saw GOW in AppGallery. :frowning: --- ## [Guild war Points counted incorrectly in group1](https://community.gemsofwar.com/t/guild-war-points-counted-incorrectly-in-group1/68577)
**Author:** [@Ndhcity1](https://community.gemsofwar.com/u/Ndhcity1)\ **Replies:** 1\ **Last updated:** [February 11, 2021, 5:56pm UTC](https://community.gemsofwar.com/t/guild-war-points-counted-incorrectly-in-group1/68577 "2021-02-11T17:56:21Z")
Describe your issue: Points counted incorrectly Day 1, 236,000 points were made and only 233,000 points were counted after the restart Day 3 today the game circle is wrong 19/20 36000 points, but all 4 players finishe… --- ## [GOW DB 500 Server Error - 2021 Feb](https://community.gemsofwar.com/t/gow-db-500-server-error-2021-feb/68567)
**Author:** [@McAvity](https://community.gemsofwar.com/u/McAvity)\ **Replies:** 5\ **Last updated:** [February 11, 2021, 8:52am UTC](https://community.gemsofwar.com/t/gow-db-500-server-error-2021-feb/68567 "2021-02-11T08:52:46Z")
Hi, I get 500 server error, when going to my collection page on \[http://gowdb.com/\]. I have sent an email to @Lyya (ashenbloom@gmail.com), but i suppose as with every publicly available email, it get’s flooded with spam… --- ## [Reset Account!](https://community.gemsofwar.com/t/reset-account/68339)
**Author:** [@SJH7X](https://community.gemsofwar.com/u/SJH7X)\ **Replies:** 2\ **Last updated:** [January 24, 2021, 10:41pm UTC](https://community.gemsofwar.com/t/reset-account/68339 "2021-01-24T22:41:25Z")
Hello everyone! Is there any possible chance I can reset my Xbox One Save Data? It’s glitched. Everytime I log in the game won’t let me use my saved data. Please help?? --- ## [Account Support is non-existent](https://community.gemsofwar.com/t/account-support-is-non-existent/68121)
**Author:** [@Geran](https://community.gemsofwar.com/u/Geran)\ **Replies:** 35\ **Last updated:** [January 14, 2021, 12:49pm UTC](https://community.gemsofwar.com/t/account-support-is-non-existent/68121 "2021-01-14T12:49:37Z")
@Saltypatra @Kafka After my battles from last GWs, I lost access to my account later that day. I immediately put in a ticket since the game kept asking me to update it even though I’m at 5.3. 21 days later I only ha… --- ## [Level 40, 70 and 100 Titan Hero Talents missing](https://community.gemsofwar.com/t/level-40-70-and-100-titan-hero-talents-missing/68144)
**Author:** [@Rockwell](https://community.gemsofwar.com/u/Rockwell)\ **Replies:** 10\ **Last updated:** [January 13, 2021, 7:43am UTC](https://community.gemsofwar.com/t/level-40-70-and-100-titan-hero-talents-missing/68144 "2021-01-13T07:43:43Z")
Describe your issue: I just lost a GW battle because, for some reason, half my Titan class Hero talents had disappered! I couldn’t understand why I wasn’t getting Barriered when I matched Brown gems, and when I checked… --- ## [Unresolved Ticket](https://community.gemsofwar.com/t/unresolved-ticket/67997)
**Author:** [@mfmartian](https://community.gemsofwar.com/u/mfmartian)\ **Replies:** 2\ **Last updated:** [January 5, 2021, 12:00am UTC](https://community.gemsofwar.com/t/unresolved-ticket/67997 "2021-01-05T00:00:45Z")
Hello @Saltypatra and @Kafka, I submitted a ticket 24 days ago about loosing my account access. Kafka replied about 5 days after the initial request asking for proof of ownership of the account, so she could change the … --- ## [Has Anyone Had "Hot Head" in a Daily Deal?](https://community.gemsofwar.com/t/has-anyone-had-hot-head-in-a-daily-deal/67930)
**Author:** [@Starlite](https://community.gemsofwar.com/u/Starlite)\ **Replies:** 1\ **Last updated:** [December 30, 2020, 6:10pm UTC](https://community.gemsofwar.com/t/has-anyone-had-hot-head-in-a-daily-deal/67930 "2020-12-30T18:10:02Z")
I’m just wondering if anyone has been offered the new Khetar pet, Hot Head, as one of their customised Daily Deals. I need Hot Head to advance Khetar’s star power, but haven’t seen Hot Head yet. I haven’t seen any per… --- ## [How to remove a unit trait?](https://community.gemsofwar.com/t/how-to-remove-a-unit-trait/67917)
**Author:** [@Jerry\_the\_skunk](https://community.gemsofwar.com/u/Jerry_the_skunk)\ **Replies:** 1\ **Last updated:** [December 29, 2020, 8:24am UTC](https://community.gemsofwar.com/t/how-to-remove-a-unit-trait/67917 "2020-12-29T08:24:19Z")
I think, at this point it has become obvious, that the Stealthy trait of the Bandit troop is a massive downgrade in any Thief build. Foolish as I was, I did activate all available traits back when they were introduced wi… --- ## [Translations with Discord](https://community.gemsofwar.com/t/translations-with-discord/67879)
**Author:** [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Replies:** 0\ **Last updated:** [December 27, 2020, 10:00am UTC](https://community.gemsofwar.com/t/translations-with-discord/67879 "2020-12-27T10:00:36Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. My question for support team of GoW: Discord st… --- ## [:-( New Forum BUG! "1 Emoji limit" :-( DOH! :-( (All Emoji Except EMOJI UNHAPPINESS) :-( REPRESSED :-(](https://community.gemsofwar.com/t/new-forum-bug-1-emoji-limit-doh-all-emoji-except-emoji-unhappiness-repressed/36881)
**Author:** [@NowayJoe2Go](https://community.gemsofwar.com/u/NowayJoe2Go)\ **Replies:** 19\ **Last updated:** [December 22, 2020, 2:52am UTC](https://community.gemsofwar.com/t/new-forum-bug-1-emoji-limit-doh-all-emoji-except-emoji-unhappiness-repressed/36881 "2020-12-22T02:52:45Z")
What you were expecting to happen, and what actually happened? I am trying to edit DruidsGlade recruitment thread. DruidsGlade is Recruiting 28 / 30 I cannot save any edits to the title. What are the steps to mak… --- ## [Still can't play the game since last update. Crashes everytime](https://community.gemsofwar.com/t/still-cant-play-the-game-since-last-update-crashes-everytime/67741)
**Author:** [@maxna](https://community.gemsofwar.com/u/maxna)\ **Replies:** 0\ **Last updated:** [December 20, 2020, 10:58am UTC](https://community.gemsofwar.com/t/still-cant-play-the-game-since-last-update-crashes-everytime/67741 "2020-12-20T10:58:12Z")
Xbox Series X and Xbox One What you were expecting to happen, and what actually happened: Game crashes every 3 minutes or so, can be in battle, menus, chat, map… already uninstalled more than once, deleted game save da… --- ## [LTs are trash](https://community.gemsofwar.com/t/lts-are-trash/67211)
**Author:** [@TheCuillin](https://community.gemsofwar.com/u/TheCuillin)\ **Replies:** 10\ **Last updated:** [November 21, 2020, 11:10pm UTC](https://community.gemsofwar.com/t/lts-are-trash/67211 "2020-11-21T23:10:38Z")
Last week 1 of our guys banged in a 100 million when we hit LTs. The rewards were shocking and this week is more of the same 4 glory keys, 8 gem keys and 1 event keys for all that effort? Cmon…make it worth doing. --- ## [I need help!](https://community.gemsofwar.com/t/i-need-help/67099)
**Author:** [@Profilaktik](https://community.gemsofwar.com/u/Profilaktik)\ **Replies:** 64\ **Last updated:** [December 13, 2020, 1:35pm UTC](https://community.gemsofwar.com/t/i-need-help/67099 "2020-12-13T13:35:13Z")
Good afternoon, 9 days ago I received a ban for reasons I did not understand, I immediately wrote to technical support. 2 days created another 1. I did not receive an answer. Where else to write to solve the problem? It … --- ## [What's going on with servers?](https://community.gemsofwar.com/t/whats-going-on-with-servers/66815)
**Author:** [@Rosenkreuz1979](https://community.gemsofwar.com/u/Rosenkreuz1979)\ **Replies:** 58\ **Last updated:** [December 2, 2020, 2:34pm UTC](https://community.gemsofwar.com/t/whats-going-on-with-servers/66815 "2020-12-02T14:34:49Z")
--- ## [Steam - PS4 Controller broken](https://community.gemsofwar.com/t/steam-ps4-controller-broken/66962)
**Author:** [@MysterThomas](https://community.gemsofwar.com/u/MysterThomas)\ **Replies:** 7\ **Last updated:** [November 30, 2020, 4:47pm UTC](https://community.gemsofwar.com/t/steam-ps4-controller-broken/66962 "2020-11-30T16:47:22Z")
I’m using a PS4 controller via USB. A couple of days ago, Steam had a software update. Since that update, controller no longer works. The game loads the controller configuration, however no buttons function. --- ## [GW scores not calculating defensive wins](https://community.gemsofwar.com/t/gw-scores-not-calculating-defensive-wins/67182)
**Author:** [@umzgl](https://community.gemsofwar.com/u/umzgl)\ **Replies:** 6\ **Last updated:** [November 18, 2020, 3:37pm UTC](https://community.gemsofwar.com/t/gw-scores-not-calculating-defensive-wins/67182 "2020-11-18T15:37:35Z")
Dear Support I had 4 wins in yesterdays GW win and its showing as " - " in the results section of GW Defense Tab. Also today day 2, I have 4 wins and 2 loses. Thse results are not correctly updated. I keep seeing iss… --- ## [Hero Levels - Extra Skills not accurate?](https://community.gemsofwar.com/t/hero-levels-extra-skills-not-accurate/67089)
**Author:** [@KartSeven](https://community.gemsofwar.com/u/KartSeven)\ **Replies:** 4\ **Last updated:** [November 14, 2020, 12:19pm UTC](https://community.gemsofwar.com/t/hero-levels-extra-skills-not-accurate/67089 "2020-11-14T12:19:15Z")
Hello everyone ! I’m confused about Base Skills (skills that increase when your hero levels up). It looks like the Game Guide isn’t accurate with the real situation ingame. I’m level 1456, and according to the link a… --- ## [Can't access the game with Steam. Any idea how to fix it?](https://community.gemsofwar.com/t/cant-access-the-game-with-steam-any-idea-how-to-fix-it/67097)
**Author:** [@TimeKnight](https://community.gemsofwar.com/u/TimeKnight)\ **Replies:** 0\ **Last updated:** [November 13, 2020, 5:48am UTC](https://community.gemsofwar.com/t/cant-access-the-game-with-steam-any-idea-how-to-fix-it/67097 "2020-11-13T05:48:32Z")
Ever since 5.2.5 update, I can’t access the game on PC at all, while my Android version is working fine. It always stuck on the loading screen, with Error 16 and the bar only half-filled. I tried contacting support, but… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=7) [Next page](https://community.gemsofwar.com/c/support/10.md?page=9)