# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=79

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 80

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## [Daemonic pact ancient horror traits](https://community.gemsofwar.com/t/daemonic-pact-ancient-horror-traits/11129)

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**Author:** [@faravule447](https://community.gemsofwar.com/u/faravule447)\
**Replies:** 7\
**Last updated:** [August 17, 2016, 3:24am UTC](https://community.gemsofwar.com/t/daemonic-pact-ancient-horror-traits/11129 "2016-08-17T03:24:05Z")

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I assumed that when my daemonic pact activates it would summon and ancient horror with traits. Hopefully I didn’t spend the trait stones in vein. Will the trait work or is it bugged and supposed to be working? The latest…

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## [A lot of visual bugs](https://community.gemsofwar.com/t/a-lot-of-visual-bugs/9313)

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**Author:** [@Yatsu](https://community.gemsofwar.com/u/Yatsu)\
**Replies:** 3\
**Last updated:** [August 16, 2016, 9:28pm UTC](https://community.gemsofwar.com/t/a-lot-of-visual-bugs/9313 "2016-08-16T21:28:50Z")

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The kingdom north most name is missing plus all troops from past 3 updates.

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## [Xbox One: Bonuses constantly defaulting! Help?](https://community.gemsofwar.com/t/xbox-one-bonuses-constantly-defaulting-help/11037)

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**Author:** [@Osacha](https://community.gemsofwar.com/u/Osacha)\
**Replies:** 3\
**Last updated:** [August 16, 2016, 8:26pm UTC](https://community.gemsofwar.com/t/xbox-one-bonuses-constantly-defaulting-help/11037 "2016-08-16T20:26:50Z")

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Hello to the Puzzle Quest Community! My account ID is Osacha which is a default name for the Sorcereress in Puzzle Quest: Challenge of The Warlords. If i’m not mistaken; That is what i consider to be ‘Part One’ and i pur…

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## [Console 1.095 Bug Reporting Thread](https://community.gemsofwar.com/t/console-1-095-bug-reporting-thread/9003)

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**Author:** [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\
**Replies:** 260\
**Last updated:** [August 16, 2016, 6:07pm UTC](https://community.gemsofwar.com/t/console-1-095-bug-reporting-thread/9003 "2016-08-16T18:07:11Z")

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Similar to what they have for the PC, thought it might be helpful for the devs and the community if there were one thread for the bugs showing up in the latest console update. This way if things were fixed, we can see t…

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## [Devs: Please fix Great Maw](https://community.gemsofwar.com/t/devs-please-fix-great-maw/11057)

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**Author:** [@JTango](https://community.gemsofwar.com/u/JTango)\
**Replies:** 16\
**Last updated:** [August 16, 2016, 4:37am UTC](https://community.gemsofwar.com/t/devs-please-fix-great-maw/11057 "2016-08-16T04:37:58Z")

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I am ok going into a battle knowing there is a chance of being devoured. As of lately 25-45% of teams I face on console have 1, 2 or 3 Maws. I have to keep spending gold to avoid these teams because they are bugged, its …

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## [Key bundle price inconsistency?](https://community.gemsofwar.com/t/key-bundle-price-inconsistency/10461)

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**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\
**Replies:** 13\
**Last updated:** [August 15, 2016, 12:44pm UTC](https://community.gemsofwar.com/t/key-bundle-price-inconsistency/10461 "2016-08-15T12:44:02Z")

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So, a couple weeks ago I was talking to a friend about the Key Bundle. This is what I was seeing: Currently there’s a Big Key Bundle for sale, this is what I’m seeing: So exactly 2x of keys for 2.333x the cost; V…

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## [Serious glitch in strength scores](https://community.gemsofwar.com/t/serious-glitch-in-strength-scores/11052)

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**Author:** [@StormChasee](https://community.gemsofwar.com/u/StormChasee)\
**Replies:** 5\
**Last updated:** [August 15, 2016, 12:37pm UTC](https://community.gemsofwar.com/t/serious-glitch-in-strength-scores/11052 "2016-08-15T12:37:28Z")

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At least three times in playing 40 games I saw strength scores that were way out of whack. I didn’t get any screen shots, but this has been happening too many times but these are the worst situations. The line ups feat…

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## [Searching for elf with yellow mana turns up the silent one](https://community.gemsofwar.com/t/searching-for-elf-with-yellow-mana-turns-up-the-silent-one/11068)

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**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\
**Replies:** 1\
**Last updated:** [August 15, 2016, 10:33am UTC](https://community.gemsofwar.com/t/searching-for-elf-with-yellow-mana-turns-up-the-silent-one/11068 "2016-08-15T10:33:19Z")

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What you were expecting to happen, and what actually happened? Is the silent one a hdden elf? Maybe it is because I just woke up but I see no ‘elf’ text on the card. What are the steps to make it happen again? Do you…

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## [Lion and Tiger weapon bug on PC](https://community.gemsofwar.com/t/lion-and-tiger-weapon-bug-on-pc/10998)

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**Author:** [@Mr.Strange](https://community.gemsofwar.com/u/Mr.Strange)\
**Replies:** 2\
**Last updated:** [August 14, 2016, 5:02pm UTC](https://community.gemsofwar.com/t/lion-and-tiger-weapon-bug-on-pc/10998 "2016-08-14T17:02:24Z")

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So, I finished my assassin class, and finally switched to knight again, for some awesome armor-centric teams I have been excited for. Unfortunately, the new weapon Lion & Tiger doesn’t work when the first enemy team slo…

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## [Where is my mastery weapon?](https://community.gemsofwar.com/t/where-is-my-mastery-weapon/10975)

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**Author:** [@shadowdemon009](https://community.gemsofwar.com/u/shadowdemon009)\
**Replies:** 16\
**Last updated:** [August 13, 2016, 3:31am UTC](https://community.gemsofwar.com/t/where-is-my-mastery-weapon/10975 "2016-08-13T03:31:17Z")

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I got the great maw when it was up and thought about making a devour team, then i ran into a person using black manacles and i looked them up. according to the game guide it says “Unlocks at Magic Earth Mastery 40” i had…

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## [Apple took my precioussss'...?](https://community.gemsofwar.com/t/apple-took-my-precioussss/10991)

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**Author:** [@Richyread](https://community.gemsofwar.com/u/Richyread)\
**Replies:** 8\
**Last updated:** [August 12, 2016, 11:43pm UTC](https://community.gemsofwar.com/t/apple-took-my-precioussss/10991 "2016-08-12T23:43:47Z")

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Platform iOS 9.3.4 iPad Air What you were expecting to happen, and what actually happened? Attempted to purchase Daily 15 X 10 Gems pack, initial attempt appeared to fail, so attempted again and the store updated to s…

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## [Daily Reward received twice](https://community.gemsofwar.com/t/daily-reward-received-twice/11007)

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**Author:** [@Mithran](https://community.gemsofwar.com/u/Mithran)\
**Replies:** 0\
**Last updated:** [August 12, 2016, 9:34am UTC](https://community.gemsofwar.com/t/daily-reward-received-twice/11007 "2016-08-12T09:34:37Z")

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What you were expecting to happen, and what actually happened? Got the daily reward twice for the same day. What are the steps to make it happen again? No special steps here. Had the game up in the background. Tabbe…

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## [Cross Play Possible?](https://community.gemsofwar.com/t/cross-play-possible/10995)

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**Author:** [@shadowdemon009](https://community.gemsofwar.com/u/shadowdemon009)\
**Replies:** 2\
**Last updated:** [August 12, 2016, 3:46am UTC](https://community.gemsofwar.com/t/cross-play-possible/10995 "2016-08-12T03:46:21Z")

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Another company i love is making a game that you can play on any device and continue on another, they are known as Artix Entertainment. and so i was wondering if 505 could do the same thing? maybe the one adjustment coul…

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## [Any way to get arcane traitstones?](https://community.gemsofwar.com/t/any-way-to-get-arcane-traitstones/10911)

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**Author:** [@shadowdemon009](https://community.gemsofwar.com/u/shadowdemon009)\
**Replies:** 6\
**Last updated:** [August 11, 2016, 10:39pm UTC](https://community.gemsofwar.com/t/any-way-to-get-arcane-traitstones/10911 "2016-08-11T22:39:27Z")

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i have bought sooooooo many gem chests and i have not gotten a single arcane venom traitstone, so is there a way to get some from battles? i was thinking maybe farmming zhul’kari because it is purple/green, like the ven…

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## [Contributed to guild task; no gold removed](https://community.gemsofwar.com/t/contributed-to-guild-task-no-gold-removed/10992)

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**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Replies:** 0\
**Last updated:** [August 11, 2016, 7:38pm UTC](https://community.gemsofwar.com/t/contributed-to-guild-task-no-gold-removed/10992 "2016-08-11T19:38:17Z")

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What you were expecting to happen, and what actually happened? I contributed 5,000 gold to my guild’s task. I expected the counter to increase by 5,000 and my gold to decrease by 5,000. Instead, I got the error message…

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## [Error message when looking at guild league ranks](https://community.gemsofwar.com/t/error-message-when-looking-at-guild-league-ranks/10989)

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**Author:** [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\
**Replies:** 0\
**Last updated:** [August 11, 2016, 5:10pm UTC](https://community.gemsofwar.com/t/error-message-when-looking-at-guild-league-ranks/10989 "2016-08-11T17:10:29Z")

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What you were expecting to happen, and what actually happened? I was trying to look at the guild ranks and when I clicked the button I got the error message in the screenshot I’ve attached. What are the steps to make i…

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## [New ghost in the shell (vengeful ghost Maw)](https://community.gemsofwar.com/t/new-ghost-in-the-shell-vengeful-ghost-maw/10977)

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**Author:** [@Bobomb](https://community.gemsofwar.com/u/Bobomb)\
**Replies:** 0\
**Last updated:** [August 11, 2016, 9:15am UTC](https://community.gemsofwar.com/t/new-ghost-in-the-shell-vengeful-ghost-maw/10977 "2016-08-11T09:15:38Z")

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What you were expecting to happen, and what actually happened? I used black manacles against my opponent’s team, led by Great Maw, then Infernal King + 2 other troops. Black manacles killed Maw, devoured Infernal King,…

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## [Ran into a glitch with disenchantment](https://community.gemsofwar.com/t/ran-into-a-glitch-with-disenchantment/10971)

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**Author:** [@shadowdemon009](https://community.gemsofwar.com/u/shadowdemon009)\
**Replies:** 1\
**Last updated:** [August 11, 2016, 3:54am UTC](https://community.gemsofwar.com/t/ran-into-a-glitch-with-disenchantment/10971 "2016-08-11T03:54:31Z")

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I had a bunch of golem’s and i disenchanted them, then i saw that the tab for ascension still had the symbol lit up, so i went to check it out, and it let me go negative and the ascension actually worked but now my golem…

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## [Refund my souls](https://community.gemsofwar.com/t/refund-my-souls/10771)

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**Author:** [@Kronvidnet](https://community.gemsofwar.com/u/Kronvidnet)\
**Replies:** 4\
**Last updated:** [August 10, 2016, 7:23pm UTC](https://community.gemsofwar.com/t/refund-my-souls/10771 "2016-08-10T19:23:08Z")

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Good evening developers, can i get a refund on 4000 souls? Reason u ask. I got a task of killing 8 with my hero weapon. I went to the class menu, and couldnt change my active class (it was stuck on sorcerer), even tho …

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## [Bleed Through from pvp screen to troop bonus screen](https://community.gemsofwar.com/t/bleed-through-from-pvp-screen-to-troop-bonus-screen/10951)

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**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\
**Replies:** 0\
**Last updated:** [August 10, 2016, 2:09pm UTC](https://community.gemsofwar.com/t/bleed-through-from-pvp-screen-to-troop-bonus-screen/10951 "2016-08-10T14:09:45Z")

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What you were expecting to happen, and what actually happened? When i press around the troop bonus screen i get bleed through from pvp screen.

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## [What's exactly in the Legendary starter pack and those keys pack?](https://community.gemsofwar.com/t/whats-exactly-in-the-legendary-starter-pack-and-those-keys-pack/6638)

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**Author:** [@zaowan](https://community.gemsofwar.com/u/zaowan)\
**Replies:** 12\
**Last updated:** [August 10, 2016, 12:17pm UTC](https://community.gemsofwar.com/t/whats-exactly-in-the-legendary-starter-pack-and-those-keys-pack/6638 "2016-08-10T12:17:42Z")

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I cann’t see any details about the packs that I mentioned in the XBOXSTORE page. as for the Legendary starter pack which cost $50, I want to know how many troop characters and how many keys I will get,PLS

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## [Guild members 30/30 really?](https://community.gemsofwar.com/t/guild-members-30-30-really/10835)

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**Author:** [@pilsken](https://community.gemsofwar.com/u/pilsken)\
**Replies:** 4\
**Last updated:** [August 9, 2016, 10:28pm UTC](https://community.gemsofwar.com/t/guild-members-30-30-really/10835 "2016-08-09T22:28:55Z")

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Guildname: Knights of Honour League no 152 Currently we have 28 members, the guild overview shows 30/30. When I click on our member Rody, it shows me the stats of Rupert, a ghost member since 192 days. Since a few da…

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## [Hard pvp enemies are too weak](https://community.gemsofwar.com/t/hard-pvp-enemies-are-too-weak/10880)

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**Author:** [@ManaSurge](https://community.gemsofwar.com/u/ManaSurge)\
**Replies:** 6\
**Last updated:** [August 9, 2016, 8:04am UTC](https://community.gemsofwar.com/t/hard-pvp-enemies-are-too-weak/10880 "2016-08-09T08:04:17Z")

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Hello! I dont know if others,that i dont know experience it too,but my pvp choices are horrible.Im level 33 atm with 4700 team points,and i get 3 trophy enemies that have 1200-1700.My rewards are horrible,most of the ti…

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## [One member havent got resetted yet](https://community.gemsofwar.com/t/one-member-havent-got-resetted-yet/10864)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 4\
**Last updated:** [August 8, 2016, 10:20am UTC](https://community.gemsofwar.com/t/one-member-havent-got-resetted-yet/10864 "2016-08-08T10:20:58Z")

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## [Spoiler.. Vampire King? Give me a whole week to get Death first please! :)](https://community.gemsofwar.com/t/spoiler-vampire-king-give-me-a-whole-week-to-get-death-first-please/10860)

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**Author:** [@actreal](https://community.gemsofwar.com/u/actreal)\
**Replies:** 2\
**Last updated:** [August 8, 2016, 7:10am UTC](https://community.gemsofwar.com/t/spoiler-vampire-king-give-me-a-whole-week-to-get-death-first-please/10860 "2016-08-08T07:10:18Z")

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After the weekly update, the News report mentions Death and Vampire King - figure this is a bug, yes?

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## [Dryad's Nature Link bug](https://community.gemsofwar.com/t/dryads-nature-link-bug/10851)

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**Author:** [@rubenshenriques](https://community.gemsofwar.com/u/rubenshenriques)\
**Replies:** 2\
**Last updated:** [August 8, 2016, 4:46am UTC](https://community.gemsofwar.com/t/dryads-nature-link-bug/10851 "2016-08-08T04:46:33Z")

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I love the Dryad and she is the mine first troop to receive the 3 traits. But the 3rd, Nature Link, is not working. An animation happens but we don’t get the mana. I submited a ticket but the support didn’t understood my…

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## [Error message when trying to access Wild Plains Kingdom](https://community.gemsofwar.com/t/error-message-when-trying-to-access-wild-plains-kingdom/10847)

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**Author:** [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\
**Replies:** 3\
**Last updated:** [August 8, 2016, 2:36am UTC](https://community.gemsofwar.com/t/error-message-when-trying-to-access-wild-plains-kingdom/10847 "2016-08-08T02:36:38Z")

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What you were expecting to happen, and what actually happened? I clicked on Wild Plains to see if it was a kingdom I wanted to level or wait on. I got a connection lost message. Closed the game, re-loaded and tried agai…

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## [Bug with the kingdom 'Wild Plains'](https://community.gemsofwar.com/t/bug-with-the-kingdom-wild-plains/10848)

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**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Replies:** 5\
**Last updated:** [August 8, 2016, 1:41am UTC](https://community.gemsofwar.com/t/bug-with-the-kingdom-wild-plains/10848 "2016-08-08T01:41:26Z")

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What you were expecting to happen, and what actually happened? I could not view the kingdom What are the steps to make it happen again? \*\*Do you have any screenshots or video you want to share with us so we can see th…

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## [Lion and Tiger Weapon](https://community.gemsofwar.com/t/lion-and-tiger-weapon/10410)

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**Author:** [@KAYA43V3R](https://community.gemsofwar.com/u/KAYA43V3R)\
**Replies:** 39\
**Last updated:** [August 8, 2016, 12:35am UTC](https://community.gemsofwar.com/t/lion-and-tiger-weapon/10410 "2016-08-08T00:35:59Z")

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What you were expecting to happen, and what actually happened? Can’t unlock Lion & Tiger weapon What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see t…

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## [Aspect of Plague failing to kill](https://community.gemsofwar.com/t/aspect-of-plague-failing-to-kill/10809)

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**Author:** [@Mithran](https://community.gemsofwar.com/u/Mithran)\
**Replies:** 0\
**Last updated:** [August 6, 2016, 11:09pm UTC](https://community.gemsofwar.com/t/aspect-of-plague-failing-to-kill/10809 "2016-08-06T23:09:24Z")

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What you were expecting to happen, and what actually happened? Plague’s third trait, Aspect of Plague, occasionally fails to kill, even if it hits life and the victim has one life left. This also happens with Moloch’s …

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