# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=78 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 79 --- ## [Is there a glitch with PVP strength ratings?](https://community.gemsofwar.com/t/is-there-a-glitch-with-pvp-strength-ratings/11549)
**Author:** [@redtiger7](https://community.gemsofwar.com/u/redtiger7)\ **Replies:** 2\ **Last updated:** [August 27, 2016, 6:52pm UTC](https://community.gemsofwar.com/t/is-there-a-glitch-with-pvp-strength-ratings/11549 "2016-08-27T18:52:03Z")
I’ve encountered this a couple times already. I’m given the chance to play against an opponent with a strength of under 2000, walk into the battle with a team of comparable strength, and discover that this “weaker” team … --- ## [Lower Team strength ratings](https://community.gemsofwar.com/t/lower-team-strength-ratings/11541)
**Author:** [@Drathas](https://community.gemsofwar.com/u/Drathas)\ **Replies:** 3\ **Last updated:** [August 27, 2016, 6:32pm UTC](https://community.gemsofwar.com/t/lower-team-strength-ratings/11541 "2016-08-27T18:32:39Z")
anyone else noticed that opponent strength ratings are lower or is it just me? Players I’ve fought against last week appear to be all around 300-400 pts lower. Has guild mastery bonus been removed from the strength cal… --- ## [Didn't get extra turn after gem transformation into a 4-match](https://community.gemsofwar.com/t/didnt-get-extra-turn-after-gem-transformation-into-a-4-match/3889)
**Author:** [@GemsCollector](https://community.gemsofwar.com/u/GemsCollector)\ **Replies:** 5\ **Last updated:** [August 26, 2016, 11:38pm UTC](https://community.gemsofwar.com/t/didnt-get-extra-turn-after-gem-transformation-into-a-4-match/3889 "2016-08-26T23:38:38Z")
What you were expecting to happen, and what actually happened? Steam on Win Vista, in PvP: I cast Alchemy making some yellow matches, at least one of them with 4 gems. The game stopped for a moment, as if there was a … --- ## [Knight Coronet Troop Pack Bundle gave me Tankbot](https://community.gemsofwar.com/t/knight-coronet-troop-pack-bundle-gave-me-tankbot/11441)
**Author:** [@Wolfmuse1](https://community.gemsofwar.com/u/Wolfmuse1)\ **Replies:** 4\ **Last updated:** [August 26, 2016, 5:16pm UTC](https://community.gemsofwar.com/t/knight-coronet-troop-pack-bundle-gave-me-tankbot/11441 "2016-08-26T17:16:37Z")
How do I get this fixed? Ask for a refund? This is on Xbox One. Thanks! --- ## [Pvp matches kingdom doesn't match](https://community.gemsofwar.com/t/pvp-matches-kingdom-doesnt-match/11500)
**Author:** [@LEAKAY](https://community.gemsofwar.com/u/LEAKAY)\ **Replies:** 2\ **Last updated:** [August 25, 2016, 9:00pm UTC](https://community.gemsofwar.com/t/pvp-matches-kingdom-doesnt-match/11500 "2016-08-25T21:00:21Z")
After a match in PVP I will get the message ‘kingdom doesn’t match’ and numbers 3014 no rewards and given and it’s now happened every game --- ## [Troop pack for knight coronet - got tank bot instead?](https://community.gemsofwar.com/t/troop-pack-for-knight-coronet-got-tank-bot-instead/11465)
**Author:** [@FUGAZI](https://community.gemsofwar.com/u/FUGAZI)\ **Replies:** 3\ **Last updated:** [August 25, 2016, 8:54pm UTC](https://community.gemsofwar.com/t/troop-pack-for-knight-coronet-got-tank-bot-instead/11465 "2016-08-25T20:54:05Z")
I opened a ticket but I just bought weekly troop pack and was supposed to get 26 knight coronet but got 6 tank bot. --- ## [Not Receiving Purchases from PS4](https://community.gemsofwar.com/t/not-receiving-purchases-from-ps4/11244)
**Author:** [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Replies:** 11\ **Last updated:** [August 25, 2016, 12:44am UTC](https://community.gemsofwar.com/t/not-receiving-purchases-from-ps4/11244 "2016-08-25T00:44:49Z")
Hi Guys, It’s brought to my attention that some of you are making purchases on PS4 and not receiving rewards. Could anyone who has been affected by this answer the following questions? What country are you playing in? … --- ## [Glory bundle dropping venerback not valor](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435)
**Author:** [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Replies:** 43\ **Last updated:** [August 24, 2016, 10:52am UTC](https://community.gemsofwar.com/t/glory-bundle-dropping-venerback-not-valor/11435 "2016-08-24T10:52:41Z")
Arcane blood drop is correct though --- ## [Is my Mist Stalker broken?](https://community.gemsofwar.com/t/is-my-mist-stalker-broken/11420)
**Author:** [@Duffy323](https://community.gemsofwar.com/u/Duffy323)\ **Replies:** 3\ **Last updated:** [August 23, 2016, 7:25am UTC](https://community.gemsofwar.com/t/is-my-mist-stalker-broken/11420 "2016-08-23T07:25:48Z")
So, they fixed Stealthy which means it can’t be targeted, right? Not even my healers… And I get that, I suppose. Weird and annoying, but whatevs. But I have seen Druids, Ancient Horrors, Warlocks and Night Terrors still … --- ## [Giant spider magic link](https://community.gemsofwar.com/t/giant-spider-magic-link/11411)
**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\ **Replies:** 6\ **Last updated:** [August 23, 2016, 5:04am UTC](https://community.gemsofwar.com/t/giant-spider-magic-link/11411 "2016-08-23T05:04:55Z")
What you were expecting to happen, and what actually happened? Just wondering if it’s an error. Giant Spider has Magic Link which gives bonus mana on purple matches. He uses green/blue mana. Am I missing something? --- ## [I received an unusual Error](https://community.gemsofwar.com/t/i-received-an-unusual-error/9835)
**Author:** [@Reliankur](https://community.gemsofwar.com/u/Reliankur)\ **Replies:** 1\ **Last updated:** [August 23, 2016, 1:12am UTC](https://community.gemsofwar.com/t/i-received-an-unusual-error/9835 "2016-08-23T01:12:58Z")
I got an unusual error. The text said something like the following: Success/Error was not called. This error occurred when I was donating in the guild. I had to quit the game to reset. When I returned, I still had… --- ## [How is this 31+ Mana?](https://community.gemsofwar.com/t/how-is-this-31-mana/11250)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 7\ **Last updated:** [August 22, 2016, 10:03am UTC](https://community.gemsofwar.com/t/how-is-this-31-mana/11250 "2016-08-22T10:03:49Z")
--- ## [Just another error during playing](https://community.gemsofwar.com/t/just-another-error-during-playing/11345)
**Author:** [@LostInLust](https://community.gemsofwar.com/u/LostInLust)\ **Replies:** 0\ **Last updated:** [August 21, 2016, 6:15pm UTC](https://community.gemsofwar.com/t/just-another-error-during-playing/11345 "2016-08-21T18:15:46Z")
I dont know how many times I’ve got this error today. I get nothing after battle, no trophies,gold, nothing. Its deeply annoying. --- ## [Same name - two accounts?](https://community.gemsofwar.com/t/same-name-two-accounts/11309)
**Author:** [@Drathas](https://community.gemsofwar.com/u/Drathas)\ **Replies:** 13\ **Last updated:** [August 21, 2016, 3:52pm UTC](https://community.gemsofwar.com/t/same-name-two-accounts/11309 "2016-08-21T15:52:11Z")
What you were expecting to happen, and what actually happened? Not to see two players with the same name. They were in different guilds as well. Is this something fishy? What are the steps to make it happen again? Lo… --- ## [Lost connection each time I try to login](https://community.gemsofwar.com/t/lost-connection-each-time-i-try-to-login/11320)
**Author:** [@skreimund](https://community.gemsofwar.com/u/skreimund)\ **Replies:** 0\ **Last updated:** [August 21, 2016, 8:01am UTC](https://community.gemsofwar.com/t/lost-connection-each-time-i-try-to-login/11320 "2016-08-21T08:01:34Z")
Hello, my internet went down after a thunderstorm and when it got back, everything works except for Gems of War. I get the “Lost connection. Please try again when connection is established”. I have tried verifying game … --- ## [Pvp and kingdom not correct](https://community.gemsofwar.com/t/pvp-and-kingdom-not-correct/11313)
**Author:** [@Roadkill1977](https://community.gemsofwar.com/u/Roadkill1977)\ **Replies:** 0\ **Last updated:** [August 21, 2016, 12:10am UTC](https://community.gemsofwar.com/t/pvp-and-kingdom-not-correct/11313 "2016-08-21T00:10:43Z")
What you were expecting to happen, and what actually happened? I fight in pvp and win it says something like kingdom not correct and puts me to home screen with no gold no glory and no trophies. It has happend 5 out of… --- ## [My hero is gone ...halp](https://community.gemsofwar.com/t/my-hero-is-gone-halp/11295)
**Author:** [@Salibu](https://community.gemsofwar.com/u/Salibu)\ **Replies:** 3\ **Last updated:** [August 20, 2016, 9:36pm UTC](https://community.gemsofwar.com/t/my-hero-is-gone-halp/11295 "2016-08-20T21:36:36Z")
I uninstallrd game cause it instructed me to as a error happened. When i reinstalled it didnt have my hero or anything. --- ## [Quick Click in Troop Menu Loads Previous Page's Troop](https://community.gemsofwar.com/t/quick-click-in-troop-menu-loads-previous-pages-troop/11281)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 0\ **Last updated:** [August 20, 2016, 4:45am UTC](https://community.gemsofwar.com/t/quick-click-in-troop-menu-loads-previous-pages-troop/11281 "2016-08-20T04:45:32Z")
Changing troop menu from one to the next and then clicking on a card quickly loads the previous page’s card instead. There is about a 1 second window that causes this visual glitch. --- ## [Hero Types don't count for Tasks](https://community.gemsofwar.com/t/hero-types-dont-count-for-tasks/11107)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 23\ **Last updated:** [August 19, 2016, 8:31pm UTC](https://community.gemsofwar.com/t/hero-types-dont-count-for-tasks/11107 "2016-08-19T20:31:51Z")
This was a little disappointed this occurred. --- ## [Crikey! as an error message](https://community.gemsofwar.com/t/crikey-as-an-error-message/10937)
**Author:** [@Personette](https://community.gemsofwar.com/u/Personette)\ **Replies:** 17\ **Last updated:** [August 19, 2016, 1:56pm UTC](https://community.gemsofwar.com/t/crikey-as-an-error-message/10937 "2016-08-19T13:56:53Z")
Just finished a treasure map & instead of getting the final tally screen I got a pop-up box that said “Sorry” and “Crikey!” & then it booted me back to the main screen. Mostly posting this because I didn’t know that “Cr… --- ## [Where did ALL my Teams go?](https://community.gemsofwar.com/t/where-did-all-my-teams-go/1276)
**Author:** [@LightningStorm](https://community.gemsofwar.com/u/LightningStorm)\ **Replies:** 13\ **Last updated:** [August 18, 2016, 8:14am UTC](https://community.gemsofwar.com/t/where-did-all-my-teams-go/1276 "2016-08-18T08:14:39Z")
What you were expecting to happen, and what actually happened? I was expecting to login and still have all my teams together. But what happened is I logged in and had ZERO teams. What are the steps to make it happen ag… --- ## [Been getting Connection to the serve timed out](https://community.gemsofwar.com/t/been-getting-connection-to-the-serve-timed-out/11246)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 0\ **Last updated:** [August 19, 2016, 2:26am UTC](https://community.gemsofwar.com/t/been-getting-connection-to-the-serve-timed-out/11246 "2016-08-19T02:26:01Z")
What you were expecting to happen, and what actually happened? Actually random activities, updates, end of matches, fusing troops What are the steps to make it happen again? Don’t know but today I have received 10 of … --- ## [Explore Infernal king bug](https://community.gemsofwar.com/t/explore-infernal-king-bug/10830)
**Author:** [@Rasper](https://community.gemsofwar.com/u/Rasper)\ **Replies:** 4\ **Last updated:** [August 19, 2016, 1:54am UTC](https://community.gemsofwar.com/t/explore-infernal-king-bug/10830 "2016-08-19T01:54:42Z")
What you were expecting to happen, and what actually happened? Playing Explore (Blighted lands, PC). Was up against Infernal King with full traits. Immortal proced but the new Infernal King had no traits. I assume ex… --- ## [Device compatibility Samsung Tab S2](https://community.gemsofwar.com/t/device-compatibility-samsung-tab-s2/11208)
**Author:** [@Baldred](https://community.gemsofwar.com/u/Baldred)\ **Replies:** 1\ **Last updated:** [August 18, 2016, 3:17pm UTC](https://community.gemsofwar.com/t/device-compatibility-samsung-tab-s2/11208 "2016-08-18T15:17:52Z")
Time to replace my Xperia Z tablet and I’m looking at the Galaxy Tab S2 but a search of the forum suggests it may be affected by the Adobe Air visual bugs. Any S2 tab users who can let me know how it looks on their devic… --- ## [Profile name misspelled](https://community.gemsofwar.com/t/profile-name-misspelled/9254)
**Author:** [@litletre](https://community.gemsofwar.com/u/litletre)\ **Replies:** 1\ **Last updated:** [August 18, 2016, 5:08am UTC](https://community.gemsofwar.com/t/profile-name-misspelled/9254 "2016-08-18T05:08:39Z")
So my lazy fat fingers spelled my handle wrong. Do i need to create new account profile or can moderator do this. The correct spelling i need is : litletre Thanks --- ## [Queen Mab and her spell](https://community.gemsofwar.com/t/queen-mab-and-her-spell/11160)
**Author:** [@Thegreyorc](https://community.gemsofwar.com/u/Thegreyorc)\ **Replies:** 3\ **Last updated:** [August 17, 2016, 9:10pm UTC](https://community.gemsofwar.com/t/queen-mab-and-her-spell/11160 "2016-08-17T21:10:07Z")
My queen Mab card states that I get an extra turn when I activate her spell with 10 or more blue gems on the board. It activates only at 13 though? Does anyone alse have the same problem? I remember I read 13 on her car… --- ## [Frozen anti 4 match affecting troops that arn't frozen](https://community.gemsofwar.com/t/frozen-anti-4-match-affecting-troops-that-arnt-frozen/11112)
**Author:** [@Autismfullhouse](https://community.gemsofwar.com/u/Autismfullhouse)\ **Replies:** 6\ **Last updated:** [August 17, 2016, 4:42pm UTC](https://community.gemsofwar.com/t/frozen-anti-4-match-affecting-troops-that-arnt-frozen/11112 "2016-08-17T16:42:11Z")
This is repeatable, as it happens every time. When any troop on my team is frozen, all 4 matches that contain that troops color stop giving extra turns. This happens even if frozen troop is in the last spot and never a… --- ## [All of valkyrie's matches go to the opponent](https://community.gemsofwar.com/t/all-of-valkyries-matches-go-to-the-opponent/11110)
**Author:** [@Autismfullhouse](https://community.gemsofwar.com/u/Autismfullhouse)\ **Replies:** 4\ **Last updated:** [August 17, 2016, 12:15pm UTC](https://community.gemsofwar.com/t/all-of-valkyries-matches-go-to-the-opponent/11110 "2016-08-17T12:15:28Z")
2 times today I cast Valhalla with my Valkyrie. The chosen color turned blue and the turn immediately switched to the opponent who recieved all the mana from the matches. This is causing me to lose games. this does not… --- ## [Vip chests drop rate](https://community.gemsofwar.com/t/vip-chests-drop-rate/11108)
**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Replies:** 16\ **Last updated:** [August 17, 2016, 6:19am UTC](https://community.gemsofwar.com/t/vip-chests-drop-rate/11108 "2016-08-17T06:19:05Z")
Alright i opened 50 vip chests in the hope to get 1 carnex for mythic and no troop at all, i got 100 arcanes --- ## [Lost account (Google play problem)](https://community.gemsofwar.com/t/lost-account-google-play-problem/11128)
**Author:** [@Yatsu](https://community.gemsofwar.com/u/Yatsu)\ **Replies:** 3\ **Last updated:** [August 17, 2016, 4:23am UTC](https://community.gemsofwar.com/t/lost-account-google-play-problem/11128 "2016-08-17T04:23:05Z")
I deleted my game about a month ago to make space on my phone (I have done this before no problems) and when I redownloaded Google play did not link to my account and started me over. My account invite code is YATSO [Previous page](https://community.gemsofwar.com/c/support/10.md?page=77) [Next page](https://community.gemsofwar.com/c/support/10.md?page=79)