# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=74

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 75

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## [Life Drain trait, Bombot's spell](https://community.gemsofwar.com/t/life-drain-trait-bombots-spell/13442)

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**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Replies:** 5\
**Last updated:** [October 10, 2016, 6:48am UTC](https://community.gemsofwar.com/t/life-drain-trait-bombots-spell/13442 "2016-10-10T06:48:06Z")

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While exploring with a Bombot team, I had an enemy Wight survive both explosions. With exactly 4 life each time. It appears that the Life Drain trait triggers after Bombot does lethal damage and self-destructs, but befo…

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## [Guild Members Missing from Roster](https://community.gemsofwar.com/t/guild-members-missing-from-roster/13502)

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**Author:** [@Ognoggin](https://community.gemsofwar.com/u/Ognoggin)\
**Replies:** 2\
**Last updated:** [October 10, 2016, 12:48am UTC](https://community.gemsofwar.com/t/guild-members-missing-from-roster/13502 "2016-10-10T00:48:54Z")

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What you were expecting to happen, and what actually happened? Guild roster for my guild says there are two more players in guild than listed on roster What are the steps to make it happen again? Open guild screen, lo…

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## [Dragon soul 3rd trait is bugged](https://community.gemsofwar.com/t/dragon-soul-3rd-trait-is-bugged/12459)

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**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\
**Replies:** 13\
**Last updated:** [October 9, 2016, 12:13am UTC](https://community.gemsofwar.com/t/dragon-soul-3rd-trait-is-bugged/12459 "2016-10-09T00:13:20Z")

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When dragon souls 3rd trait activates its trying to posses its self @Nimhain @Sirrian

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## [This definitely isn't Wild Fang](https://community.gemsofwar.com/t/this-definitely-isnt-wild-fang/13303)

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**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\
**Replies:** 28\
**Last updated:** [October 8, 2016, 11:51pm UTC](https://community.gemsofwar.com/t/this-definitely-isnt-wild-fang/13303 "2016-10-08T23:51:45Z")

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:confused:

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## [Infernal King and Stun](https://community.gemsofwar.com/t/infernal-king-and-stun/13419)

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**Author:** [@Reliankur](https://community.gemsofwar.com/u/Reliankur)\
**Replies:** 22\
**Last updated:** [October 7, 2016, 10:11pm UTC](https://community.gemsofwar.com/t/infernal-king-and-stun/13419 "2016-10-07T22:11:43Z")

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What you were expecting to happen, and what actually happened? I killed a stunned Infernal King, His trait, Immortal triggered and he was resurrected after dying. Stun should have disabled Immortal. What are the step…

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## [Transfer ps4 account to android phone](https://community.gemsofwar.com/t/transfer-ps4-account-to-android-phone/13388)

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**Author:** [@FalcoN90](https://community.gemsofwar.com/u/FalcoN90)\
**Replies:** 2\
**Last updated:** [October 7, 2016, 5:20pm UTC](https://community.gemsofwar.com/t/transfer-ps4-account-to-android-phone/13388 "2016-10-07T17:20:16Z")

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Hi guys, could you help me find out, is it possible to transfer my account from ps4 to android phone? And if yes, how to do that? Cheers!

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## [How do you start a new game](https://community.gemsofwar.com/t/how-do-you-start-a-new-game/13368)

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**Author:** [@redtiger7](https://community.gemsofwar.com/u/redtiger7)\
**Replies:** 11\
**Last updated:** [October 7, 2016, 4:43pm UTC](https://community.gemsofwar.com/t/how-do-you-start-a-new-game/13368 "2016-10-07T16:43:00Z")

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've been playing for awhile now, but w3ant to relive the fun of unlocking kingdoms and doing quests. In essence, I want to start over again but have no clue if this is even possible

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## [Hello Darkness, My Old Friend. (Background Glitch is Back..)](https://community.gemsofwar.com/t/hello-darkness-my-old-friend-background-glitch-is-back/13403)

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**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\
**Replies:** 4\
**Last updated:** [October 7, 2016, 1:56pm UTC](https://community.gemsofwar.com/t/hello-darkness-my-old-friend-background-glitch-is-back/13403 "2016-10-07T13:56:02Z")

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## [Not getting redeem codes from following on Facebook and Twitter](https://community.gemsofwar.com/t/not-getting-redeem-codes-from-following-on-facebook-and-twitter/13371)

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**Author:** [@OgiTheBogi](https://community.gemsofwar.com/u/OgiTheBogi)\
**Replies:** 6\
**Last updated:** [October 7, 2016, 2:08am UTC](https://community.gemsofwar.com/t/not-getting-redeem-codes-from-following-on-facebook-and-twitter/13371 "2016-10-07T02:08:46Z")

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When i went into the shop, i saw a “redeem code” option on the top-right and i clicked on it. When i did, i saw that you can get codes from following Gems of War’s Facebook and Twitter pages so I did. The problem is, I d…

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## [Death Mark's kill chance](https://community.gemsofwar.com/t/death-marks-kill-chance/13324)

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**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\
**Replies:** 31\
**Last updated:** [October 5, 2016, 2:09pm UTC](https://community.gemsofwar.com/t/death-marks-kill-chance/13324 "2016-10-05T14:09:35Z")

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What you were expecting to happen, and what actually happened? I expected that units had only a 10% chance of dying on the first turn after being inflicted by Death Mark. What actually happened was so unlikely that made…

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## [Missing glory from my account](https://community.gemsofwar.com/t/missing-glory-from-my-account/13306)

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**Author:** [@xXEpyXx](https://community.gemsofwar.com/u/xXEpyXx)\
**Replies:** 7\
**Last updated:** [October 5, 2016, 9:02am UTC](https://community.gemsofwar.com/t/missing-glory-from-my-account/13306 "2016-10-05T09:02:21Z")

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I logged in and tried to buy chests with 1k glory but when i baught said chests it said cxannot be completed at this time. The game then kicked me out to the sign in screen and took my glory but i recieved no chests or r…

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## [Is PvP screwing up really badly?](https://community.gemsofwar.com/t/is-pvp-screwing-up-really-badly/13326)

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**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\
**Replies:** 1\
**Last updated:** [October 4, 2016, 10:41pm UTC](https://community.gemsofwar.com/t/is-pvp-screwing-up-really-badly/13326 "2016-10-04T22:41:06Z")

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ALL DAY yesterday AND today…

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## [Wild fang whered it go](https://community.gemsofwar.com/t/wild-fang-whered-it-go/13323)

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**Author:** [@tokingwolf71](https://community.gemsofwar.com/u/tokingwolf71)\
**Replies:** 2\
**Last updated:** [October 4, 2016, 8:30pm UTC](https://community.gemsofwar.com/t/wild-fang-whered-it-go/13323 "2016-10-04T20:30:04Z")

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wild fang has gob chomper listed instead of wild in rewards

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## [Lamia is buggy (in PVE at least)](https://community.gemsofwar.com/t/lamia-is-buggy-in-pve-at-least/13317)

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**Author:** [@shurikvz](https://community.gemsofwar.com/u/shurikvz)\
**Replies:** 2\
**Last updated:** [October 4, 2016, 7:33pm UTC](https://community.gemsofwar.com/t/lamia-is-buggy-in-pve-at-least/13317 "2016-10-04T19:33:20Z")

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What you were expecting to happen, and what actually happened? Lamia can use it ability endless. What are the steps to make it happen again? Start exploration task against Lamia team. Not sure if it happens every time…

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## [Not receiving correct rewards for PVP Tier](https://community.gemsofwar.com/t/not-receiving-correct-rewards-for-pvp-tier/7511)

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**Author:** [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\
**Replies:** 27\
**Last updated:** [June 1, 2016, 3:27am UTC](https://community.gemsofwar.com/t/not-receiving-correct-rewards-for-pvp-tier/7511 "2016-06-01T03:27:47Z")

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What you were expecting to happen, and what actually happened? I made it to Rank 1 and I received Rank 14 rewards. What are the steps to make it happen again? N/A Do you have any screenshots or video you want to shar…

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## [Can't connect from Steam](https://community.gemsofwar.com/t/cant-connect-from-steam/13202)

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**Author:** [@JazzyJet](https://community.gemsofwar.com/u/JazzyJet)\
**Replies:** 2\
**Last updated:** [October 4, 2016, 8:48am UTC](https://community.gemsofwar.com/t/cant-connect-from-steam/13202 "2016-10-04T08:48:48Z")

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I’m a new player and I linked my Phones account with my Steam account. I can login to my phone but I cannot login through Steam. Every time I try to login via Steam it says “Our servers are experiencing Difficulties,” …

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## [4 stars kingdoms not working](https://community.gemsofwar.com/t/4-stars-kingdoms-not-working/13160)

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**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\
**Replies:** 3\
**Last updated:** [October 4, 2016, 12:42am UTC](https://community.gemsofwar.com/t/4-stars-kingdoms-not-working/13160 "2016-10-04T00:42:54Z")

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on xbox when i level up a kingdom from 3 stars to 4, the total income dont change. I should have 4490 but its stuck at 4190. Once I noticed that, I leveled 2 more kingdoms from 3 to 4 stars and the total income remai…

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## [Task completion error](https://community.gemsofwar.com/t/task-completion-error/13271)

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**Author:** [@MarvelKit](https://community.gemsofwar.com/u/MarvelKit)\
**Replies:** 1\
**Last updated:** [October 3, 2016, 9:28pm UTC](https://community.gemsofwar.com/t/task-completion-error/13271 "2016-10-03T21:28:44Z")

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What you were expecting to happen, and what actually happened? I put 225000 gold into a guild task, and received an error message. I got thrown out of the guild menu to the world map, and saw that the 225000 was indeed …

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## [Wins are counting as losses](https://community.gemsofwar.com/t/wins-are-counting-as-losses/12787)

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**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Replies:** 3\
**Last updated:** [October 3, 2016, 8:17pm UTC](https://community.gemsofwar.com/t/wins-are-counting-as-losses/12787 "2016-10-03T20:17:05Z")

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What you were expecting to happen, and what actually happened? Get credit for PvP wins What are the steps to make it happen again? Win again I suppose Do you have any screenshots or video you want to share with us so…

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## [Glitched diamonds](https://community.gemsofwar.com/t/glitched-diamonds/13277)

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**Author:** [@lunatic1986](https://community.gemsofwar.com/u/lunatic1986)\
**Replies:** 2\
**Last updated:** [October 3, 2016, 7:50pm UTC](https://community.gemsofwar.com/t/glitched-diamonds/13277 "2016-10-03T19:50:37Z")

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What you were expecting to happen, and what actually happened? i was expecting 10 gem chests but it errored and told me service was unavailable but still took my 95 gems but no cards :frowning: :frowning: What are the…

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## [Bug: No guild tasks received because incorrect message saying I was in another guild](https://community.gemsofwar.com/t/bug-no-guild-tasks-received-because-incorrect-message-saying-i-was-in-another-guild/12952)

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**Author:** [@ogunther](https://community.gemsofwar.com/u/ogunther)\
**Replies:** 6\
**Last updated:** [October 3, 2016, 2:55pm UTC](https://community.gemsofwar.com/t/bug-no-guild-tasks-received-because-incorrect-message-saying-i-was-in-another-guild/12952 "2016-10-03T14:55:03Z")

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What you were expecting to happen, and what actually happened? To receive guild task rewards but I received the message “Sththunder (one of our members) has completed a Guild Task (Red Statue). You’ve already received i…

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## [Humility's 3rd Trait Error](https://community.gemsofwar.com/t/humilitys-3rd-trait-error/13142)

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**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\
**Replies:** 5\
**Last updated:** [October 3, 2016, 1:33pm UTC](https://community.gemsofwar.com/t/humilitys-3rd-trait-error/13142 "2016-10-03T13:33:38Z")

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What you were expecting to happen, and what actually happened? I expected Aspect of Humility to fire whenever he took dmg, instead it only activated when dmg was dealt to his life. What are the steps to make it happen …

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## [Server overload error. Request limit needs to be increased](https://community.gemsofwar.com/t/server-overload-error-request-limit-needs-to-be-increased/13237)

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**Author:** [@missmeowsers](https://community.gemsofwar.com/u/missmeowsers)\
**Replies:** 1\
**Last updated:** [October 3, 2016, 8:30am UTC](https://community.gemsofwar.com/t/server-overload-error-request-limit-needs-to-be-increased/13237 "2016-10-03T08:30:34Z")

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“This application has performed 16,213 requests in the past minute, and exceeded its request limit. Please try again in one minute or increase your request limit”. I restarted the game, and got the same error message whe…

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## [Twice today, I did not receive rewards for guild tasks](https://community.gemsofwar.com/t/twice-today-i-did-not-receive-rewards-for-guild-tasks/12790)

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**Author:** [@Reliankur](https://community.gemsofwar.com/u/Reliankur)\
**Replies:** 5\
**Last updated:** [October 3, 2016, 7:56am UTC](https://community.gemsofwar.com/t/twice-today-i-did-not-receive-rewards-for-guild-tasks/12790 "2016-10-03T07:56:29Z")

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Two guild tasks I was waiting to finish, completed without my receiving a reward. These included the Yellow 6 reward and the Red 8 reward.

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## [Defends on ps4 console](https://community.gemsofwar.com/t/defends-on-ps4-console/2418)

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**Author:** [@Pulse4664](https://community.gemsofwar.com/u/Pulse4664)\
**Replies:** 3\
**Last updated:** [October 3, 2016, 6:14am UTC](https://community.gemsofwar.com/t/defends-on-ps4-console/2418 "2016-10-03T06:14:55Z")

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since the latest patch i have received no defend/revenge games. Is that strictly due to no one attacking me? This is preventing me from finishing tasks for defending.

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## ["Service is currently unavailable"](https://community.gemsofwar.com/t/service-is-currently-unavailable/13225)

<div class="topic-metadata">

**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Replies:** 0\
**Last updated:** [October 3, 2016, 12:56am UTC](https://community.gemsofwar.com/t/service-is-currently-unavailable/13225 "2016-10-03T00:56:43Z")

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What you were expecting to happen, and what actually happened? I ran out of turns on a treasure map, and I expected to have my rewards totaled. Instead I got the error message quoted in the thread topic with a single bu…

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## [Naked Hero in battles!](https://community.gemsofwar.com/t/naked-hero-in-battles/2514)

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**Author:** [@ShibFate](https://community.gemsofwar.com/u/ShibFate)\
**Replies:** 34\
**Last updated:** [October 2, 2016, 6:57pm UTC](https://community.gemsofwar.com/t/naked-hero-in-battles/2514 "2016-10-02T18:57:26Z")

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Any body else having a glitch with enemy troops being naked? Haha. When I fight enemies and they attack… They have no clothes on!

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## [Winter wolf bad skill description](https://community.gemsofwar.com/t/winter-wolf-bad-skill-description/13110)

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**Author:** [@vidokas](https://community.gemsofwar.com/u/vidokas)\
**Replies:** 7\
**Last updated:** [September 30, 2016, 1:48pm UTC](https://community.gemsofwar.com/t/winter-wolf-bad-skill-description/13110 "2016-09-30T13:48:18Z")

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Hi. "Freeze and place a Hunter’s Mark on the first enemy. deal 10 damage to them. He hits only first enemy not few, so word “them” is wrong here

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## [Weapons questions (Xbox One)](https://community.gemsofwar.com/t/weapons-questions-xbox-one/13066)

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**Author:** [@rebelmusic](https://community.gemsofwar.com/u/rebelmusic)\
**Replies:** 10\
**Last updated:** [September 30, 2016, 6:06am UTC](https://community.gemsofwar.com/t/weapons-questions-xbox-one/13066 "2016-09-30T06:06:24Z")

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I’m seemingly having some issues with weapons in the game, and wanted to see if I’m just not understanding, or if it’s really an issue. I’ve gone through the weapons list on the site here, and if I’m reading it correctl…

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## [So... Chat goes down every Monday to Wednesday now or....?](https://community.gemsofwar.com/t/so-chat-goes-down-every-monday-to-wednesday-now-or/13086)

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**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\
**Replies:** 4\
**Last updated:** [September 29, 2016, 9:56am UTC](https://community.gemsofwar.com/t/so-chat-goes-down-every-monday-to-wednesday-now-or/13086 "2016-09-29T09:56:23Z")

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Like the title says… For the past 3 weeks, I can’t reliably connect to global chat from Monday to Wednesday… It’s fairly annoying.

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