# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=73 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 74 --- ## [Whatever this is](https://community.gemsofwar.com/t/whatever-this-is/14008)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 2\ **Last updated:** [October 18, 2016, 10:36pm UTC](https://community.gemsofwar.com/t/whatever-this-is/14008 "2016-10-18T22:36:58Z")
It happened (at the end of the battle) --- ## [Treasure Hunt Reward Screen Hangs Up](https://community.gemsofwar.com/t/treasure-hunt-reward-screen-hangs-up/14010)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 0\ **Last updated:** [October 18, 2016, 8:28pm UTC](https://community.gemsofwar.com/t/treasure-hunt-reward-screen-hangs-up/14010 "2016-10-18T20:28:48Z")
I don’t know if this should be posted here or in feature requests…but the screen at the end of treasure hunt hangs forever…it does get very annoying …that there’s such a lag…but the devs streamlines the other features an… --- ## [Not recieving tier rewards and frozen not working,](https://community.gemsofwar.com/t/not-recieving-tier-rewards-and-frozen-not-working/13939)
**Author:** [@wskill](https://community.gemsofwar.com/u/wskill)\ **Replies:** 7\ **Last updated:** [October 18, 2016, 5:28pm UTC](https://community.gemsofwar.com/t/not-recieving-tier-rewards-and-frozen-not-working/13939 "2016-10-18T17:28:08Z")
Hello devs, i havent recieved my tier rewards for this week despite the screen still showing my 1 tier, it even reset everything else except for that emblem, didnt get the mail giving me my keys etc. Also i was battling… --- ## [Game becomes completely unresponsive. (iOS 10.1)](https://community.gemsofwar.com/t/game-becomes-completely-unresponsive-ios-10-1/13995)
**Author:** [@PinkMooNinja](https://community.gemsofwar.com/u/PinkMooNinja)\ **Replies:** 0\ **Last updated:** [October 18, 2016, 2:59pm UTC](https://community.gemsofwar.com/t/game-becomes-completely-unresponsive-ios-10-1/13995 "2016-10-18T14:59:52Z")
What you were expecting to happen, and what actually happened? I was playing a match, (this has happened a few times), and suddenly the game no longer registers my touches. I can click home, and then return to GoW and t… --- ## [Not getting triple rewards for a 7-Starred kingdom...?](https://community.gemsofwar.com/t/not-getting-triple-rewards-for-a-7-starred-kingdom/13952)
**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\ **Replies:** 5\ **Last updated:** [October 18, 2016, 7:00am UTC](https://community.gemsofwar.com/t/not-getting-triple-rewards-for-a-7-starred-kingdom/13952 "2016-10-18T07:00:08Z")
Well, I 7-starred Whitehelm today, but it doesn’t appear that I am getting triple the rewards. Is it not firing correctly, or is it just a graphical error? --- ## [DRACOS 1337 doesn't drain mana from an enemy](https://community.gemsofwar.com/t/dracos-1337-doesnt-drain-mana-from-an-enemy/13965)
**Author:** [@Dare](https://community.gemsofwar.com/u/Dare)\ **Replies:** 2\ **Last updated:** [October 18, 2016, 6:17am UTC](https://community.gemsofwar.com/t/dracos-1337-doesnt-drain-mana-from-an-enemy/13965 "2016-10-18T06:17:52Z")
What you were expecting to happen, and what actually happened? Dracos 1337 doesn’t drain mana from an enemy. This is happinig all the time. What are the steps to make it happen again? It just doesn’t drain mana. Do y… --- ## [Link account error (SOLVED)](https://community.gemsofwar.com/t/link-account-error-solved/13959)
**Author:** [@Squishe](https://community.gemsofwar.com/u/Squishe)\ **Replies:** 3\ **Last updated:** [October 18, 2016, 5:42am UTC](https://community.gemsofwar.com/t/link-account-error-solved/13959 "2016-10-18T05:42:45Z")
Solved within 12 hrs. THANKS! --- ## [Problem with my account in JcJ](https://community.gemsofwar.com/t/problem-with-my-account-in-jcj/13974)
**Author:** [@TroyanEXE](https://community.gemsofwar.com/u/TroyanEXE)\ **Replies:** 3\ **Last updated:** [October 18, 2016, 1:23am UTC](https://community.gemsofwar.com/t/problem-with-my-account-in-jcj/13974 "2016-10-18T01:23:33Z")
Sorry for my english, i speak spanish.. well.. My problem is my rank in JcJ, I had between 1100 - 1200 in point broken needle (Aguja rota), now in this moment i have just 549, I dont understand what happened. I hope yo… --- ## [Monday guild task gold bug - Any news on a fix?](https://community.gemsofwar.com/t/monday-guild-task-gold-bug-any-news-on-a-fix/13542)
**Author:** [@ogunther](https://community.gemsofwar.com/u/ogunther)\ **Replies:** 15\ **Last updated:** [October 17, 2016, 11:44pm UTC](https://community.gemsofwar.com/t/monday-guild-task-gold-bug-any-news-on-a-fix/13542 "2016-10-17T23:44:12Z")
What you were expecting to happen, and what actually happened? I donated gold three times to two different tasks (97,000 total) this morning (Monday) but only one of those donations is showing up on my roster stats for … --- ## [\[XB1\] Weirdest Spawn bug that generated \*my\* troops on AI side](https://community.gemsofwar.com/t/xb1-weirdest-spawn-bug-that-generated-my-troops-on-ai-side/13894)
**Author:** [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Replies:** 2\ **Last updated:** [October 17, 2016, 6:50am UTC](https://community.gemsofwar.com/t/xb1-weirdest-spawn-bug-that-generated-my-troops-on-ai-side/13894 "2016-10-17T06:50:30Z")
Recently on the XB1, I played a PvP match against a level 400 opponent “Kickin”, who had as his team build GloomLeaf\*\*\*/ Knight Coronet\*\*\*/ Rowanne\*\*\*/ Hero (War &Peace)\*. My own setup included Knight Coronet\*\*\* and Gia… --- ## [EDIT- NOT A BUG Bone Dragon caused all enemies to triple life (iD 10 T error)](https://community.gemsofwar.com/t/edit-not-a-bug-bone-dragon-caused-all-enemies-to-triple-life-id-10-t-error/13784)
**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\ **Replies:** 9\ **Last updated:** [October 17, 2016, 5:32am UTC](https://community.gemsofwar.com/t/edit-not-a-bug-bone-dragon-caused-all-enemies-to-triple-life-id-10-t-error/13784 "2016-10-17T05:32:04Z")
Playing on normal mode. The enemy Orion was entangled when the enemy Bone Dragon chose my Dracos 1337 ( 55 armour) to put a shed load of skulls on the board. After the smoke cleared all of the enemy’s life had tripled. … --- ## [Powering Up a Kingdom to Seven Stars](https://community.gemsofwar.com/t/powering-up-a-kingdom-to-seven-stars/13861)
**Author:** [@Mistaaytch](https://community.gemsofwar.com/u/Mistaaytch)\ **Replies:** 3\ **Last updated:** [October 17, 2016, 1:35am UTC](https://community.gemsofwar.com/t/powering-up-a-kingdom-to-seven-stars/13861 "2016-10-17T01:35:20Z")
I’ve been working on getting Forest of Thorns up to 7 stars. Typically when I leveled a troop from that kingdom, I would get 10 points toward power every time I bumped a troop up a level. When I got within 15-20 points… --- ## [Where's the weblink for posting to community Support on Consoles?](https://community.gemsofwar.com/t/wheres-the-weblink-for-posting-to-community-support-on-consoles/13890)
**Author:** [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Replies:** 4\ **Last updated:** [October 16, 2016, 10:41pm UTC](https://community.gemsofwar.com/t/wheres-the-weblink-for-posting-to-community-support-on-consoles/13890 "2016-10-16T22:41:06Z")
Just a general question here. I’ve noticed that multiple people seem to be able to create an official Support Ticket on the forums that looks like this: … But I haven’t been able to find out whether Console users have… --- ## [Weapon bonuses aren't applying for Mechanist and Warden classes](https://community.gemsofwar.com/t/weapon-bonuses-arent-applying-for-mechanist-and-warden-classes/13828)
**Author:** [@Ashman](https://community.gemsofwar.com/u/Ashman)\ **Replies:** 10\ **Last updated:** [October 16, 2016, 7:00pm UTC](https://community.gemsofwar.com/t/weapon-bonuses-arent-applying-for-mechanist-and-warden-classes/13828 "2016-10-16T19:00:02Z")
Use of brown magic in classes of the hero became impossible. Warden and the Mechanic don’t work. --- ## [Skill Mana Reduced By at Least Half](https://community.gemsofwar.com/t/skill-mana-reduced-by-at-least-half/13632)
**Author:** [@xangiexdx](https://community.gemsofwar.com/u/xangiexdx)\ **Replies:** 9\ **Last updated:** [October 15, 2016, 8:13pm UTC](https://community.gemsofwar.com/t/skill-mana-reduced-by-at-least-half/13632 "2016-10-15T20:13:06Z")
I’m over level 200 & my Red Mana level is over 120. I always pick the red when I level up (when it’s offered) - but now, since this update, my Red is down to 62. SIXTY TWO! All my other colours seem about right, what th… --- ## [Guild Task bug - no reward in Mail](https://community.gemsofwar.com/t/guild-task-bug-no-reward-in-mail/13752)
**Author:** [@mariuskowals](https://community.gemsofwar.com/u/mariuskowals)\ **Replies:** 3\ **Last updated:** [October 15, 2016, 3:09pm UTC](https://community.gemsofwar.com/t/guild-task-bug-no-reward-in-mail/13752 "2016-10-15T15:09:51Z")
What you were expecting to happen, and what actually happened? Recently I’ve made blue guild task for 20000 coins. When I opened mail it said, that I’ve already received it, and it didn’t give me the reward. What are t… --- ## [Missing ranked / PvP battles (and other bugs)](https://community.gemsofwar.com/t/missing-ranked-pvp-battles-and-other-bugs/13781)
**Author:** [@Flint](https://community.gemsofwar.com/u/Flint)\ **Replies:** 2\ **Last updated:** [October 14, 2016, 1:11pm UTC](https://community.gemsofwar.com/t/missing-ranked-pvp-battles-and-other-bugs/13781 "2016-10-14T13:11:13Z")
I noticed two things this week. First, the gap between my actual stats on the PvP page and what it shows on the guild seals redemption page keeps getting larger. At present I believe it’s about 17 or 18. So, for example… --- ## [Super IK Revive](https://community.gemsofwar.com/t/super-ik-revive/13771)
**Author:** [@Freakynation76](https://community.gemsofwar.com/u/Freakynation76)\ **Replies:** 4\ **Last updated:** [October 14, 2016, 4:08am UTC](https://community.gemsofwar.com/t/super-ik-revive/13771 "2016-10-14T04:08:11Z")
What you were expecting to happen, and what actually happened? Explore Warlord 4. Infernal King revived with super stats What are the steps to make it happen again? Kill IK in explore Warlord 4 Do you have any scree… --- ## [Unable to Change My Defenders (on Xbox One)](https://community.gemsofwar.com/t/unable-to-change-my-defenders-on-xbox-one/13636)
**Author:** [@xangiexdx](https://community.gemsofwar.com/u/xangiexdx)\ **Replies:** 8\ **Last updated:** [October 13, 2016, 8:03pm UTC](https://community.gemsofwar.com/t/unable-to-change-my-defenders-on-xbox-one/13636 "2016-10-13T20:03:02Z")
Just like I said in the title, I can’t change my Defenders in PvP. I’m on Xbox One. And I’m close to being done with this game now since the update. --- ## [Multipliers don't work](https://community.gemsofwar.com/t/multipliers-dont-work/13745)
**Author:** [@Amitiel](https://community.gemsofwar.com/u/Amitiel)\ **Replies:** 5\ **Last updated:** [October 13, 2016, 2:52pm UTC](https://community.gemsofwar.com/t/multipliers-dont-work/13745 "2016-10-13T14:52:22Z")
Hello, I don’t know if it’s written elsewhere but it seems like the multipliers won’t work. Error seen by Skylot and Napadock too. Screenshots attached below. Thank you in advance, Amitiel --- ## [Slow and laggy experience on Android](https://community.gemsofwar.com/t/slow-and-laggy-experience-on-android/13693)
**Author:** [@dennisbp](https://community.gemsofwar.com/u/dennisbp)\ **Replies:** 0\ **Last updated:** [October 12, 2016, 1:01pm UTC](https://community.gemsofwar.com/t/slow-and-laggy-experience-on-android/13693 "2016-10-12T13:01:33Z")
I have a Samsung Tab S2 with Android 6.0.1 and experiencing a very laggy and slow game. The animations are sometime stuck for a second or two. When I match gems it can take a second before any movement starts. There are… --- ## [A cap for donation to guild tasks in one time since update?](https://community.gemsofwar.com/t/a-cap-for-donation-to-guild-tasks-in-one-time-since-update/13672)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 6\ **Last updated:** [October 12, 2016, 10:27am UTC](https://community.gemsofwar.com/t/a-cap-for-donation-to-guild-tasks-in-one-time-since-update/13672 "2016-10-12T10:27:37Z")
A member of my guild donated over 1 million in one time (1.2 or 1.3) and he only received about 20 keys and gems! I received the correct award (~200 gems and ~200 keys). Could it be a prob since last update with 1 milli… --- ## [Transfer/Compensation Request](https://community.gemsofwar.com/t/transfer-compensation-request/13656)
**Author:** [@Horse\_Cosby](https://community.gemsofwar.com/u/Horse_Cosby)\ **Replies:** 5\ **Last updated:** [October 11, 2016, 10:27pm UTC](https://community.gemsofwar.com/t/transfer-compensation-request/13656 "2016-10-11T22:27:05Z")
Deleted, sorry --- ## [Investigating Chat Issues](https://community.gemsofwar.com/t/investigating-chat-issues/13524)
**Author:** [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Replies:** 10\ **Last updated:** [October 11, 2016, 9:09am UTC](https://community.gemsofwar.com/t/investigating-chat-issues/13524 "2016-10-11T09:09:07Z")
Hey Guys, We’e heard from some players that they are having difficulty connecting to either Global or Guild Chat. If you are one of these players being affected, can I please have the following information: Invite Co… --- ## [Guild Task Reappearing](https://community.gemsofwar.com/t/guild-task-reappearing/13608)
**Author:** [@MilkFedGimp](https://community.gemsofwar.com/u/MilkFedGimp)\ **Replies:** 1\ **Last updated:** [October 11, 2016, 2:10am UTC](https://community.gemsofwar.com/t/guild-task-reappearing/13608 "2016-10-11T02:10:24Z")
What you were expecting to happen, and what actually happened? Guild Task for 5 Brown Exp, 110 Gold Keys appeared again after it had been completed. Completed it again, gave the Exp but in my mailbox it said that I coul… --- ## [Error Message After Guild Task](https://community.gemsofwar.com/t/error-message-after-guild-task/1924)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 4\ **Last updated:** [October 10, 2016, 11:07pm UTC](https://community.gemsofwar.com/t/error-message-after-guild-task/1924 "2016-10-10T23:07:54Z")
What you were expecting to happen, and what actually happened? Was NOT expecting an error message when I finished the guild task. But there was one anyway! This is the typical sort that we can only get rid of by restar… --- ## [Shame to server admins. Impossible to play throughout all day](https://community.gemsofwar.com/t/shame-to-server-admins-impossible-to-play-throughout-all-day/13599)
**Author:** [@adanyeva2](https://community.gemsofwar.com/u/adanyeva2)\ **Replies:** 4\ **Last updated:** [October 10, 2016, 10:40pm UTC](https://community.gemsofwar.com/t/shame-to-server-admins-impossible-to-play-throughout-all-day/13599 "2016-10-10T22:40:04Z")
I consider myself a big videoholic. I’m 33 now and since I was 5, I’ve been playing everything that was available on my TV screen. And however, I have never, NEVER, experienced such a frustrating experience as I’m suffer… --- ## [Multiple Chat Windows Issue](https://community.gemsofwar.com/t/multiple-chat-windows-issue/13595)
**Author:** [@Jon31397](https://community.gemsofwar.com/u/Jon31397)\ **Replies:** 1\ **Last updated:** [October 10, 2016, 8:02pm UTC](https://community.gemsofwar.com/t/multiple-chat-windows-issue/13595 "2016-10-10T20:02:44Z")
There is an Issue in the Game that occurred to me two or three times by now: If (in chat) you click a players profile, click “Fight”, and then, in the battle preview window open chat again, you are perfectly well able t… --- ## [Steam Purchase did not show up in game](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581)
**Author:** [@Spiritfawn](https://community.gemsofwar.com/u/Spiritfawn)\ **Replies:** 5\ **Last updated:** [October 10, 2016, 5:32pm UTC](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581 "2016-10-10T17:32:28Z")
I purchased the $4.99 guild hero seals pack on Oct. 6 but did not get credit for it in game. I did get a receipt for purchase from Steam that it was taken from my account. Transaction ID: 595990131640\*\*\*\*\*\* Purchased:… --- ## [All my PVP battle wins are logging in as defeats](https://community.gemsofwar.com/t/all-my-pvp-battle-wins-are-logging-in-as-defeats/13578)
**Author:** [@eieu](https://community.gemsofwar.com/u/eieu)\ **Replies:** 1\ **Last updated:** [October 10, 2016, 5:30pm UTC](https://community.gemsofwar.com/t/all-my-pvp-battle-wins-are-logging-in-as-defeats/13578 "2016-10-10T17:30:58Z")
I’ve won my last four PVP battles, but there is a time out error with the server. When I check the Battle Log, the victories are logged as losses. I play on IOS. Anybody else have this issue? Sorry, didn’t see the ser… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=72) [Next page](https://community.gemsofwar.com/c/support/10.md?page=74)