# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=72 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 73 --- ## [Account not found? (SOLVED by Nimhain)](https://community.gemsofwar.com/t/account-not-found-solved-by-nimhain/14423)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 0\ **Last updated:** [October 26, 2016, 9:51pm UTC](https://community.gemsofwar.com/t/account-not-found-solved-by-nimhain/14423 "2016-10-26T21:51:06Z")
So my wife goes to play her account because she wanted to customize her avatar. Game says to update Google Play doesn’t show an update to download Uninstall and reinstall Now your system can’t find her account and we… --- ## [Minor bug with new Inquisitor](https://community.gemsofwar.com/t/minor-bug-with-new-inquisitor/14192)
**Author:** [@Paazabel](https://community.gemsofwar.com/u/Paazabel)\ **Replies:** 2\ **Last updated:** [October 27, 2016, 12:48am UTC](https://community.gemsofwar.com/t/minor-bug-with-new-inquisitor/14192 "2016-10-27T00:48:11Z")
What you were expecting to happen, and what actually happened? I was expecting 41 damage and got 36. What are the steps to make it happen again? See Zendesk ticket 16229 Do you have any screenshots or video you want … --- ## [Unable to invite my friend to guild](https://community.gemsofwar.com/t/unable-to-invite-my-friend-to-guild/14319)
**Author:** [@SirWilliams](https://community.gemsofwar.com/u/SirWilliams)\ **Replies:** 4\ **Last updated:** [October 27, 2016, 12:08am UTC](https://community.gemsofwar.com/t/unable-to-invite-my-friend-to-guild/14319 "2016-10-27T00:08:07Z")
His invite code ends with FX33 and the PS4 censors this to “F\*\*3.” I was hoping there was some way to change the code? --- ## [Wrong translation to spanish?](https://community.gemsofwar.com/t/wrong-translation-to-spanish/14425)
**Author:** [@ONOPALAVER](https://community.gemsofwar.com/u/ONOPALAVER)\ **Replies:** 1\ **Last updated:** [October 26, 2016, 11:52pm UTC](https://community.gemsofwar.com/t/wrong-translation-to-spanish/14425 "2016-10-26T23:52:22Z")
I think that humility is also with a wrong translation to Spanish. His 3rd characteristic has a mistake. And I’m not sure but Justice has the same 3rd characteristic than humility maybe is also wrong. --- ## [No guild tab at all](https://community.gemsofwar.com/t/no-guild-tab-at-all/14331)
**Author:** [@saski](https://community.gemsofwar.com/u/saski)\ **Replies:** 6\ **Last updated:** [October 26, 2016, 3:48pm UTC](https://community.gemsofwar.com/t/no-guild-tab-at-all/14331 "2016-10-26T15:48:59Z")
Made new account and there is no guild tab. Didn’t know there is some requirement to unlock it? The account is lvl 10 now. I can’t join guild I was invited too :\\ --- ## [Was there a magic debug with the update?](https://community.gemsofwar.com/t/was-there-a-magic-debug-with-the-update/14398)
**Author:** [@daveis23](https://community.gemsofwar.com/u/daveis23)\ **Replies:** 3\ **Last updated:** [October 26, 2016, 1:56pm UTC](https://community.gemsofwar.com/t/was-there-a-magic-debug-with-the-update/14398 "2016-10-26T13:56:32Z")
I’m level 188 and my hero uses summoners fury which has always done 20 damage per person. I Am a warlock class with all magic kingdoms at level ten. Since the update my magic has been reduced to 16 total and I do 16 dam… --- ## [Traits working in arena](https://community.gemsofwar.com/t/traits-working-in-arena/14400)
**Author:** [@Maxx](https://community.gemsofwar.com/u/Maxx)\ **Replies:** 0\ **Last updated:** [October 26, 2016, 1:05pm UTC](https://community.gemsofwar.com/t/traits-working-in-arena/14400 "2016-10-26T13:05:12Z")
I got Dragon Eggs in arena and twice the Baby Dragon transformed into a Dragon Soul and both times the huge trait worked. Is this a bug or are those traits allowed in arena? BTW if you ever get offered Dragon Eggs take … --- ## [\[XB1\] Windows.Xbox.Input](https://community.gemsofwar.com/t/xb1-windows-xbox-input/14393)
**Author:** [@Dave](https://community.gemsofwar.com/u/Dave)\ **Replies:** 0\ **Last updated:** [October 26, 2016, 11:03am UTC](https://community.gemsofwar.com/t/xb1-windows-xbox-input/14393 "2016-10-26T11:03:57Z")
Hi, There seems to be an intermittent issue with swapping XB1 controllers. I am able to get into a state where the UI does not respond to any input. While it is in this state if I swap the controller again (to a third c… --- ## [Guild statue bonuses, how are they applied?](https://community.gemsofwar.com/t/guild-statue-bonuses-how-are-they-applied/13132)
**Author:** [@htismaqe](https://community.gemsofwar.com/u/htismaqe)\ **Replies:** 16\ **Last updated:** [October 26, 2016, 8:40am UTC](https://community.gemsofwar.com/t/guild-statue-bonuses-how-are-they-applied/13132 "2016-10-26T08:40:33Z")
We finished blue today, which should give us all +4 armor. However, when I look at my troops in the Troops screen, I see this for example. Emperor Khorvash - 42 Armor I start a PVP match and put EK with Leader trait i… --- ## [Ps4. Guid gifts](https://community.gemsofwar.com/t/ps4-guid-gifts/14334)
**Author:** [@VLION](https://community.gemsofwar.com/u/VLION)\ **Replies:** 1\ **Last updated:** [October 25, 2016, 11:21pm UTC](https://community.gemsofwar.com/t/ps4-guid-gifts/14334 "2016-10-25T23:21:32Z")
I can not get in the menu of guild. To spin roulette of stones. I get mail (gifts) from different guilds. --- ## [Battles counting as losses on mobile](https://community.gemsofwar.com/t/battles-counting-as-losses-on-mobile/14347)
**Author:** [@lunstkeehl](https://community.gemsofwar.com/u/lunstkeehl)\ **Replies:** 0\ **Last updated:** [October 25, 2016, 8:24pm UTC](https://community.gemsofwar.com/t/battles-counting-as-losses-on-mobile/14347 "2016-10-25T20:24:48Z")
Hi to devs and everyone who made this game possible! This might sound more like a complaint rather than a bug, but still. I don’t play a lot of gems of war weekly, but I’ve been playing for more than 2 years now. Since … --- ## [Not levelling up](https://community.gemsofwar.com/t/not-levelling-up/14329)
**Author:** [@ONOPALAVER](https://community.gemsofwar.com/u/ONOPALAVER)\ **Replies:** 2\ **Last updated:** [October 25, 2016, 5:56pm UTC](https://community.gemsofwar.com/t/not-levelling-up/14329 "2016-10-25T17:56:27Z")
hi, I don´t know really when it begins, but I have already discovered that my hero is not getting levels. It stops in 1015, and something wrong is on the portrait in the world map. The level bar is overprint. Someone… --- ## [Exactly 60 turns on Treasure Hunt giving no seals](https://community.gemsofwar.com/t/exactly-60-turns-on-treasure-hunt-giving-no-seals/13081)
**Author:** [@Ognoggin](https://community.gemsofwar.com/u/Ognoggin)\ **Replies:** 3\ **Last updated:** [October 25, 2016, 11:29am UTC](https://community.gemsofwar.com/t/exactly-60-turns-on-treasure-hunt-giving-no-seals/13081 "2016-10-25T11:29:47Z")
What you were expecting to happen, and what actually happened? Expecting to get seals from achieving a 60-turn Treasue Hunt since seals rewards list says 60+ not 61+ and under 1470 total seals What are the steps to mak… --- ## [Can anyone explain this?](https://community.gemsofwar.com/t/can-anyone-explain-this/14122)
**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\ **Replies:** 11\ **Last updated:** [October 25, 2016, 8:20am UTC](https://community.gemsofwar.com/t/can-anyone-explain-this/14122 "2016-10-25T08:20:21Z")
Okay. So this is a weird one. When I was playing a PvP match, the enemy Kerberos spawn a Ghoul after I team wiped, per Gate Guardian (seen below). Now, the strange part is that I got the Ghoul to one-shot range, b… --- ## [Stranger things!](https://community.gemsofwar.com/t/stranger-things/13967)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 1\ **Last updated:** [October 25, 2016, 8:04am UTC](https://community.gemsofwar.com/t/stranger-things/13967 "2016-10-25T08:04:08Z")
Hey, I was up against Manticore-Emperor-Valk-Mab.(checking their banner of the defense team after the match was done, it was blue/yellow) In this match the enemy team was able to fill up Manticore(from 0) twice with ju… --- ## [My phone is broken (Android), how do I get to my account info so I can play on PC?](https://community.gemsofwar.com/t/my-phone-is-broken-android-how-do-i-get-to-my-account-info-so-i-can-play-on-pc/14296)
**Author:** [@Tanathos](https://community.gemsofwar.com/u/Tanathos)\ **Replies:** 6\ **Last updated:** [October 25, 2016, 1:44am UTC](https://community.gemsofwar.com/t/my-phone-is-broken-android-how-do-i-get-to-my-account-info-so-i-can-play-on-pc/14296 "2016-10-25T01:44:21Z")
my phone is broked i cant play for few days i just play on phone now i want play on pc but how can get my acc if cant get my phone back. --- ## [Crazy Druid Gate Guardian Glitch (Xbox1)](https://community.gemsofwar.com/t/crazy-druid-gate-guardian-glitch-xbox1/14252)
**Author:** [@Connors9](https://community.gemsofwar.com/u/Connors9)\ **Replies:** 1\ **Last updated:** [October 24, 2016, 11:14pm UTC](https://community.gemsofwar.com/t/crazy-druid-gate-guardian-glitch-xbox1/14252 "2016-10-24T23:14:08Z")
So this happened this morning… Anyone had this happen? Damn druids are annoying enough :smile: @Tacet I really wasn’t seeing things! --- ## [Empirina getting odd life on cast](https://community.gemsofwar.com/t/empirina-getting-odd-life-on-cast/14209)
**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\ **Replies:** 17\ **Last updated:** [October 24, 2016, 10:17am UTC](https://community.gemsofwar.com/t/empirina-getting-odd-life-on-cast/14209 "2016-10-24T10:17:12Z")
What you were expecting to happen, and what actually happened? The enemy cast empirina. I expected her to gain 11 life not 70 and 90 life. Each cast was different. She had 1 trait. But this only accured when she was the… --- ## [Chance event keys](https://community.gemsofwar.com/t/chance-event-keys/14217)
**Author:** [@ONOPALAVER](https://community.gemsofwar.com/u/ONOPALAVER)\ **Replies:** 2\ **Last updated:** [October 23, 2016, 4:27pm UTC](https://community.gemsofwar.com/t/chance-event-keys/14217 "2016-10-23T16:27:22Z")
hi, the problem is ; I open 16 event keys, not at the same time usually one by one and I get 14 holy guardians. is something wrong with the chance or is my casualty. Sorry for my English. Thanks. --- ## [Missing guide seals](https://community.gemsofwar.com/t/missing-guide-seals/14180)
**Author:** [@zezita](https://community.gemsofwar.com/u/zezita)\ **Replies:** 3\ **Last updated:** [October 23, 2016, 2:13am UTC](https://community.gemsofwar.com/t/missing-guide-seals/14180 "2016-10-23T02:13:19Z")
I been playing for a few hours an my seals don’t appear. I believe that since yesterday. --- ## [Server issues (October 10th 2016)?](https://community.gemsofwar.com/t/server-issues-october-10th-2016/13567)
**Author:** [@Darkness](https://community.gemsofwar.com/u/Darkness)\ **Replies:** 235\ **Last updated:** [October 22, 2016, 1:15pm UTC](https://community.gemsofwar.com/t/server-issues-october-10th-2016/13567 "2016-10-22T13:15:58Z")
Are we experiencing server troubles? I’m having really long load times to start the game (both through steam and on my android phone). I can’t start PVP matches on my phone (it keeps telling me to retry connecting to t… --- ## [\[XB1\] Sound Effects Loss](https://community.gemsofwar.com/t/xb1-sound-effects-loss/14174)
**Author:** [@Dave](https://community.gemsofwar.com/u/Dave)\ **Replies:** 3\ **Last updated:** [October 22, 2016, 11:42am UTC](https://community.gemsofwar.com/t/xb1-sound-effects-loss/14174 "2016-10-22T11:42:17Z")
Hi, Leaving the application running for an extended period of time results in the complete loss of sound effects.. Background music continues to play normally. I was able to able to reproduce this bug consistently over … --- ## [\[PS4\] Minor "Ranked Rewards" Bug + the Shop Issue](https://community.gemsofwar.com/t/ps4-minor-ranked-rewards-bug-the-shop-issue/14157)
**Author:** [@Avistoo](https://community.gemsofwar.com/u/Avistoo)\ **Replies:** 0\ **Last updated:** [October 21, 2016, 8:56pm UTC](https://community.gemsofwar.com/t/ps4-minor-ranked-rewards-bug-the-shop-issue/14157 "2016-10-21T20:56:12Z")
Hello, I’m new to both the forum and the game. I just signed up here, and I’m level 47 in-game. Actually, I got the game many months ago, but I stopped playing when the game got corrupted. I redownloaded and started play… --- ## [Rowanne final trait not working- sorted. My stupidity!](https://community.gemsofwar.com/t/rowanne-final-trait-not-working-sorted-my-stupidity/14138)
**Author:** [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Replies:** 4\ **Last updated:** [October 21, 2016, 7:01pm UTC](https://community.gemsofwar.com/t/rowanne-final-trait-not-working-sorted-my-stupidity/14138 "2016-10-21T19:01:19Z")
Hi, I finally got rowanne’s third trait which will recover her one armour every new turn. However, that didn’t happen. Now I do think I might be mistaking the description of the trait. ‘recover’. So once she’s damaged … --- ## [Inconsistent "on skull damage" effects through entangle](https://community.gemsofwar.com/t/inconsistent-on-skull-damage-effects-through-entangle/14058)
**Author:** [@Simon](https://community.gemsofwar.com/u/Simon)\ **Replies:** 2\ **Last updated:** [October 21, 2016, 2:03pm UTC](https://community.gemsofwar.com/t/inconsistent-on-skull-damage-effects-through-entangle/14058 "2016-10-21T14:03:54Z")
Traits that trigger on skull damage (Bullseye, Assassinate, Psion’s mana steal, Chill Touch, Aflame…) work differently from each other when the troop is entangled. Reducing their attack to 0 might cause the same inconsis… --- ## [Linked accounts - now problems with guild](https://community.gemsofwar.com/t/linked-accounts-now-problems-with-guild/14073)
**Author:** [@saski](https://community.gemsofwar.com/u/saski)\ **Replies:** 4\ **Last updated:** [October 21, 2016, 6:32am UTC](https://community.gemsofwar.com/t/linked-accounts-now-problems-with-guild/14073 "2016-10-21T06:32:10Z")
Hi! Couple of days ago I’ve linked an android account (active for some time) with PC one (freshly created). Now there are issues with guild. Donations mad from this account are not visible in the guild and what’s wors… --- ## [Gorgotha Glitch](https://community.gemsofwar.com/t/gorgotha-glitch/14125)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 6\ **Last updated:** [October 21, 2016, 5:46am UTC](https://community.gemsofwar.com/t/gorgotha-glitch/14125 "2016-10-21T05:46:46Z")
I don’t know what is going on…I have a Mythic Gorgotha with the first 2 traits…and about one out of every 8 casts of his abilities…he fills up the enemy troops and they proceed to start doing a lot of damage…and about 1 … --- ## [Thanks for everything](https://community.gemsofwar.com/t/thanks-for-everything/14055)
**Author:** [@Zag123](https://community.gemsofwar.com/u/Zag123)\ **Replies:** 0\ **Last updated:** [October 20, 2016, 12:02am UTC](https://community.gemsofwar.com/t/thanks-for-everything/14055 "2016-10-20T00:02:58Z")
I just wanna say thanks for looking into my situation and the game is awesome and the updates are fantastic --- ## [\[XB1\] Unable to change Hero Class](https://community.gemsofwar.com/t/xb1-unable-to-change-hero-class/10934)
**Author:** [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Replies:** 3\ **Last updated:** [October 19, 2016, 3:46am UTC](https://community.gemsofwar.com/t/xb1-unable-to-change-hero-class/10934 "2016-10-19T03:46:33Z")
I have noticed that I cannot actually switch Hero Classes. It claims the Class being used is not active. Whenever I unlock a new Hero Class, the newest Class is already reading “You gain these bonuses because this is y… --- ## ["The current PvP event has ended and a new one will be beginning shortly. Check back in a few minutes."](https://community.gemsofwar.com/t/the-current-pvp-event-has-ended-and-a-new-one-will-be-beginning-shortly-check-back-in-a-few-minutes/13969)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 9\ **Last updated:** [October 19, 2016, 12:45am UTC](https://community.gemsofwar.com/t/the-current-pvp-event-has-ended-and-a-new-one-will-be-beginning-shortly-check-back-in-a-few-minutes/13969 "2016-10-19T00:45:37Z")
Whenever I try to enter PvP I get this message. It’s been \[edit\] 20+ hours since weekly reset last night and I’ve been getting this message \[edit\] all day. I’ve closed and restarted the games multiple times, I’ve restar… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=71) [Next page](https://community.gemsofwar.com/c/support/10.md?page=73)