# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=7 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 8 --- ## [\[Switch\]Does monthly login reward end?](https://community.gemsofwar.com/t/switch-does-monthly-login-reward-end/73979)
**Author:** [@PageNotFound](https://community.gemsofwar.com/u/PageNotFound)\ **Replies:** 5\ **Last updated:** [January 31, 2022, 2:43pm UTC](https://community.gemsofwar.com/t/switch-does-monthly-login-reward-end/73979 "2022-01-31T14:43:59Z")
I saw monthly login reward in December last year. However, when it comes to January 2022, I only see weekly login reward. Does monthly login reward end? If it has ended, when will it reopen? --- ## [Your game is not synchronized](https://community.gemsofwar.com/t/your-game-is-not-synchronized/73389)
**Author:** [@seiya1234567890](https://community.gemsofwar.com/u/seiya1234567890)\ **Replies:** 0\ **Last updated:** [December 16, 2021, 4:50pm UTC](https://community.gemsofwar.com/t/your-game-is-not-synchronized/73389 "2021-12-16T16:50:19Z")
After last update, can’t anymore easy moving on single game menu voice. I need wait the end of synchronization from single choose to other single choose. It’s RIDICULOUS also that game play in a single game lasts 10 seco… --- ## [Servers are experiencing degraded performance](https://community.gemsofwar.com/t/servers-are-experiencing-degraded-performance/71270)
**Author:** [@OneWorld](https://community.gemsofwar.com/u/OneWorld)\ **Replies:** 11\ **Last updated:** [November 25, 2021, 2:07am UTC](https://community.gemsofwar.com/t/servers-are-experiencing-degraded-performance/71270 "2021-11-25T02:07:02Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: A guild member was asking… --- ## [Guild Wars Bug](https://community.gemsofwar.com/t/guild-wars-bug/72861)
**Author:** [@kimber](https://community.gemsofwar.com/u/kimber)\ **Replies:** 1\ **Last updated:** [November 19, 2021, 10:00am UTC](https://community.gemsofwar.com/t/guild-wars-bug/72861 "2021-11-19T10:00:27Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. \*\*Descri your issue:\*\*Three of our guild member… --- ## [Can't load anything related to guild](https://community.gemsofwar.com/t/cant-load-anything-related-to-guild/72763)
**Author:** [@Blazing](https://community.gemsofwar.com/u/Blazing)\ **Replies:** 2\ **Last updated:** [November 18, 2021, 12:46am UTC](https://community.gemsofwar.com/t/cant-load-anything-related-to-guild/72763 "2021-11-18T00:46:12Z")
This is a technical issue. My game, and several others in my guild, are unable to load anything under our guild menu. This is the error that I am getting. --- ## [Stuck on main screen](https://community.gemsofwar.com/t/stuck-on-main-screen/72720)
**Author:** [@globusak](https://community.gemsofwar.com/u/globusak)\ **Replies:** 1\ **Last updated:** [November 17, 2021, 2:52am UTC](https://community.gemsofwar.com/t/stuck-on-main-screen/72720 "2021-11-17T02:52:14Z")
Hi, I logged in after about a year since last time i played and im stuck on tutorial screen with kingdom pass. If I click the button showed, it just grays out and nothing happens. Facerolling over my keyboard doesnt … --- ## [Update and googleplay](https://community.gemsofwar.com/t/update-and-googleplay/72528)
**Author:** [@danac](https://community.gemsofwar.com/u/danac)\ **Replies:** 2\ **Last updated:** [November 8, 2021, 2:55am UTC](https://community.gemsofwar.com/t/update-and-googleplay/72528 "2021-11-08T02:55:07Z")
it started with my tablet Saturday PM. the game had been fine but i had been having issues with the tablet. then suddenly it said it was unable to download some content. and that crashed the game and GooglePlay and Luan… --- ## [Where do Console players submit a ticket now?](https://community.gemsofwar.com/t/where-do-console-players-submit-a-ticket-now/13305)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 12\ **Last updated:** [October 19, 2021, 9:40pm UTC](https://community.gemsofwar.com/t/where-do-console-players-submit-a-ticket-now/13305 "2021-10-19T21:40:59Z")
505Games is out, so where do we send support tickets now? --- ## [Account problem](https://community.gemsofwar.com/t/account-problem/71954)
**Author:** [@AlexTee](https://community.gemsofwar.com/u/AlexTee)\ **Replies:** 2\ **Last updated:** [September 29, 2021, 10:44pm UTC](https://community.gemsofwar.com/t/account-problem/71954 "2021-09-29T22:44:51Z")
Good afternoon! My brother asked to go to his account and collect troops for him, I went in, did, and now I can not go back, writes: He writes: The account to which you are trying to link is unavailable due to the previo… --- ## [PC/Steam: Error 0103](https://community.gemsofwar.com/t/pc-steam-error-0103/53840)
**Author:** [@Bassrusher](https://community.gemsofwar.com/u/Bassrusher)\ **Replies:** 1\ **Last updated:** [September 3, 2021, 8:05am UTC](https://community.gemsofwar.com/t/pc-steam-error-0103/53840 "2021-09-03T08:05:43Z")
Has anyone had this error before on PC/Steam? I tried looking online and could not find anything helpful. I went through all the troubleshooting steps listed in the PC/Steam section of support…no dice. I submitted a tick… --- ## [Only one troop from epic vault](https://community.gemsofwar.com/t/only-one-troop-from-epic-vault/71509)
**Author:** [@Potemkinz](https://community.gemsofwar.com/u/Potemkinz)\ **Replies:** 2\ **Last updated:** [August 16, 2021, 5:15pm UTC](https://community.gemsofwar.com/t/only-one-troop-from-epic-vault/71509 "2021-08-16T17:15:20Z")
Describe your issue: i only receive one troop in Epic Vault reward, i thought it should be 4 copies Screenshots or video: --- ## [\[Solved\] Bounty Points multipliers don't work ... bug ? my misunderstanding?](https://community.gemsofwar.com/t/solved-bounty-points-multipliers-dont-work-bug-my-misunderstanding/71336)
**Author:** [@Laeguilas](https://community.gemsofwar.com/u/Laeguilas)\ **Replies:** 4\ **Last updated:** [August 7, 2021, 12:36am UTC](https://community.gemsofwar.com/t/solved-bounty-points-multipliers-dont-work-bug-my-misunderstanding/71336 "2021-08-07T00:36:26Z")
Hi. I am a new player. I read official guide about Bounty. OK, I set bounty troop(s), but Bounty Points x1… I played a few battle, multipliers don’t work… Is it bug ? or my misunderstanding ? Please tell me, thanks… --- ## [Controller has bugged out the whole game](https://community.gemsofwar.com/t/controller-has-bugged-out-the-whole-game/69559)
**Author:** [@VeeSPIKE](https://community.gemsofwar.com/u/VeeSPIKE)\ **Replies:** 20\ **Last updated:** [July 29, 2021, 2:42am UTC](https://community.gemsofwar.com/t/controller-has-bugged-out-the-whole-game/69559 "2021-07-29T02:42:59Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Whatever problem it is that bugs out the contro… --- ## [\[REPORTED\] Campaign Issue](https://community.gemsofwar.com/t/reported-campaign-issue/71144)
**Author:** [@ZombieGamer](https://community.gemsofwar.com/u/ZombieGamer)\ **Replies:** 5\ **Last updated:** [July 25, 2021, 11:26am UTC](https://community.gemsofwar.com/t/reported-campaign-issue/71144 "2021-07-25T11:26:50Z")
I’ve finished all campaign task for this week, and I suppose players should be at 900 stars. I somehow have 37 stars short. Can the devs help in fixing it? --- ## [BANNED or not?](https://community.gemsofwar.com/t/banned-or-not/71074)
**Author:** [@Sipalman](https://community.gemsofwar.com/u/Sipalman)\ **Replies:** 10\ **Last updated:** [July 20, 2021, 12:10pm UTC](https://community.gemsofwar.com/t/banned-or-not/71074 "2021-07-20T12:10:30Z")
Hello developers, we wanna know if \[NAME\] from our Guild Celestial Peak got banned from the game or not? EDIT: Situation got resolved. Thanks for the helpers --- ## [Game Economy Completely Broken This Event](https://community.gemsofwar.com/t/game-economy-completely-broken-this-event/70947)
**Author:** [@Oblivious](https://community.gemsofwar.com/u/Oblivious)\ **Replies:** 8\ **Last updated:** [July 16, 2021, 5:34am UTC](https://community.gemsofwar.com/t/game-economy-completely-broken-this-event/70947 "2021-07-16T05:34:45Z")
During the 15 mins Gnome-a-Palooza time, using Ironhawk deck, I was able to get more than one complete set of verses, which means I could continue with GaP non-stop. In fact, I’ve farmed hundreds of keys this way. This … --- ## [Does the server got issue?](https://community.gemsofwar.com/t/does-the-server-got-issue/70891)
**Author:** [@Potemkinz](https://community.gemsofwar.com/u/Potemkinz)\ **Replies:** 7\ **Last updated:** [July 13, 2021, 10:16am UTC](https://community.gemsofwar.com/t/does-the-server-got-issue/70891 "2021-07-13T10:16:21Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War \[please contact support here\] (https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360… --- ## [Where is the task complete amount?](https://community.gemsofwar.com/t/where-is-the-task-complete-amount/70750)
**Author:** [@MPHWIND](https://community.gemsofwar.com/u/MPHWIND)\ **Replies:** 3\ **Last updated:** [July 8, 2021, 2:53pm UTC](https://community.gemsofwar.com/t/where-is-the-task-complete-amount/70750 "2021-07-08T14:53:22Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: I was wondering how much … --- ## [Unable to change difficulty](https://community.gemsofwar.com/t/unable-to-change-difficulty/70640)
**Author:** [@Chicktastic](https://community.gemsofwar.com/u/Chicktastic)\ **Replies:** 8\ **Last updated:** [June 23, 2021, 7:02am UTC](https://community.gemsofwar.com/t/unable-to-change-difficulty/70640 "2021-06-23T07:02:28Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: I have recently returned … --- ## [Daily Incoming](https://community.gemsofwar.com/t/daily-incoming/70571)
**Author:** [@Mindmachine44](https://community.gemsofwar.com/u/Mindmachine44)\ **Replies:** 4\ **Last updated:** [June 18, 2021, 6:04pm UTC](https://community.gemsofwar.com/t/daily-incoming/70571 "2021-06-18T18:04:44Z")
The counter for the daily income has been on the spot for some time (top right). Is that a bug? --- ## [\[RESOLVED\] Cliffy is back or was he never gone?](https://community.gemsofwar.com/t/resolved-cliffy-is-back-or-was-he-never-gone/70162)
**Author:** [@Vorlon](https://community.gemsofwar.com/u/Vorlon)\ **Replies:** 3\ **Last updated:** [June 2, 2021, 7:43am UTC](https://community.gemsofwar.com/t/resolved-cliffy-is-back-or-was-he-never-gone/70162 "2021-06-02T07:43:30Z")
I got 2 cliffy errors today after a pvp match which resulted in losses in the battle log in less than 30 minutes. CLIFFY-0LMX3NRGPO and CLIFFY-0VS89YPLOC I saved the screenshots if necessary. --- ## [Nontendo Switch Canada fail update](https://community.gemsofwar.com/t/nontendo-switch-canada-fail-update/70130)
**Author:** [@Tanyae](https://community.gemsofwar.com/u/Tanyae)\ **Replies:** 2\ **Last updated:** [May 23, 2021, 1:35am UTC](https://community.gemsofwar.com/t/nontendo-switch-canada-fail-update/70130 "2021-05-23T01:35:51Z")
48h and i cant play because this message after uninstall/install… 48h et impossible de jouer. J’ai installé et désinstaller environ 10 fois… ! Nintendo Switch Canada NOTE: This is a community-drive category. A de… --- ## [Error 16: An asset has failed to download](https://community.gemsofwar.com/t/error-16-an-asset-has-failed-to-download/61194)
**Author:** [@Slaaght](https://community.gemsofwar.com/u/Slaaght)\ **Replies:** 9\ **Last updated:** [May 20, 2021, 6:09pm UTC](https://community.gemsofwar.com/t/error-16-an-asset-has-failed-to-download/61194 "2021-05-20T18:09:24Z")
Full error message is: “Error 16: An asset has failed to download. Please ensure your network connection is stable and try again.” I’m having this problem at the moment trying to launch Gems of War via Steam. It works … --- ## [Game shaking & stuttering - prevents play](https://community.gemsofwar.com/t/game-shaking-stuttering-prevents-play/69640)
**Author:** [@SgtSocks](https://community.gemsofwar.com/u/SgtSocks)\ **Replies:** 4\ **Last updated:** [April 21, 2021, 6:37pm UTC](https://community.gemsofwar.com/t/game-shaking-stuttering-prevents-play/69640 "2021-04-21T18:37:10Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Recently this has been happening a lot. I have … --- ## [Renowned faction](https://community.gemsofwar.com/t/renowned-faction/69653)
**Author:** [@mikej324](https://community.gemsofwar.com/u/mikej324)\ **Replies:** 3\ **Last updated:** [April 22, 2021, 2:05pm UTC](https://community.gemsofwar.com/t/renowned-faction/69653 "2021-04-22T14:05:45Z")
Im at level 500 on all seeing eye i beat 3 time i haven’t received any renowned since level 490 i haven’t even received the pet from this faction yet any help on why? --- ## [Help please :)](https://community.gemsofwar.com/t/help-please/69633)
**Author:** [@RRRHowever](https://community.gemsofwar.com/u/RRRHowever)\ **Replies:** 3\ **Last updated:** [April 20, 2021, 6:28am UTC](https://community.gemsofwar.com/t/help-please/69633 "2021-04-20T06:28:33Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. I put a ticket in two months ago now, number #… --- ## [Help Nintendo Switch](https://community.gemsofwar.com/t/help-nintendo-switch/69625)
**Author:** [@Help](https://community.gemsofwar.com/u/Help)\ **Replies:** 1\ **Last updated:** [April 20, 2021, 6:22am UTC](https://community.gemsofwar.com/t/help-nintendo-switch/69625 "2021-04-20T06:22:49Z")
Help error cliffy on Nintendo Switch cliffy-ZDK87N8STQ --- ## [\[BUG\] No extra turn when there should be an extra turn](https://community.gemsofwar.com/t/bug-no-extra-turn-when-there-should-be-an-extra-turn/32672)
**Author:** [@Sphinx](https://community.gemsofwar.com/u/Sphinx)\ **Replies:** 16\ **Last updated:** [April 17, 2021, 8:00pm UTC](https://community.gemsofwar.com/t/bug-no-extra-turn-when-there-should-be-an-extra-turn/32672 "2021-04-17T20:00:11Z")
What you were expecting to happen, and what actually happened? I take a 4 or 5 match and should get an extra turn. Very rarely this doesn’t work. What are the steps to make it happen again? It seems to be, when there … --- ## [Chat connetion failed](https://community.gemsofwar.com/t/chat-connetion-failed/69460)
**Author:** [@svdermant](https://community.gemsofwar.com/u/svdermant)\ **Replies:** 3\ **Last updated:** [April 8, 2021, 4:11am UTC](https://community.gemsofwar.com/t/chat-connetion-failed/69460 "2021-04-08T04:11:05Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Hello dear team. I have … --- ## [This “update” has cost me 5 sigils this FA weekend](https://community.gemsofwar.com/t/this-update-has-cost-me-5-sigils-this-fa-weekend/69329)
**Author:** [@YourMom](https://community.gemsofwar.com/u/YourMom)\ **Replies:** 22\ **Last updated:** [April 5, 2021, 11:41am UTC](https://community.gemsofwar.com/t/this-update-has-cost-me-5-sigils-this-fa-weekend/69329 "2021-04-05T11:41:47Z")
after I won a delve room, the game just shows the 6 gems loading thing, and then for NO reason, auto quit. \* 400 gems worth there, not to mention time and effort all the way to level 500. I won’t spend a dime to buy g… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=6) [Next page](https://community.gemsofwar.com/c/support/10.md?page=8)