# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=68 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 69 --- ## [Didn't receive puchase o ps4](https://community.gemsofwar.com/t/didnt-receive-puchase-o-ps4/16808)
**Author:** [@Ilirky](https://community.gemsofwar.com/u/Ilirky)\ **Replies:** 1\ **Last updated:** [December 17, 2016, 8:19pm UTC](https://community.gemsofwar.com/t/didnt-receive-puchase-o-ps4/16808 "2016-12-17T20:19:09Z")
Hi, i purchase the silent night bundle and blue arcane traitstone pack and not receive. Follow the --- ## ["Soul Raiders" event bonus is not multiplying](https://community.gemsofwar.com/t/soul-raiders-event-bonus-is-not-multiplying/16774)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 0\ **Last updated:** [December 17, 2016, 8:27am UTC](https://community.gemsofwar.com/t/soul-raiders-event-bonus-is-not-multiplying/16774 "2016-12-17T08:27:57Z")
When we use an all undead team\*, we get +20 souls bonus during Explore. But that bonus is flat. Meaning I can use a standard team and get (for example) 200 Souls or I can use an Undead team and get a total of 200 + 2… --- ## [New Account Glitches](https://community.gemsofwar.com/t/new-account-glitches/16768)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 0\ **Last updated:** [December 17, 2016, 6:12am UTC](https://community.gemsofwar.com/t/new-account-glitches/16768 "2016-12-17T06:12:10Z")
I just started a brand new account for a Let’s Play series that I am starting back up and found 2 things that I believe to be glitches, or unintended oversights. #Steam DLC Steam DLC appears to trigger for all account… --- ## [Some info is missing in guild chat (PC)](https://community.gemsofwar.com/t/some-info-is-missing-in-guild-chat-pc/16750)
**Author:** [@band1c](https://community.gemsofwar.com/u/band1c)\ **Replies:** 3\ **Last updated:** [December 17, 2016, 1:00am UTC](https://community.gemsofwar.com/t/some-info-is-missing-in-guild-chat-pc/16750 "2016-12-17T01:00:14Z")
--- ## [Connecting to the servers (new patch?)](https://community.gemsofwar.com/t/connecting-to-the-servers-new-patch/16742)
**Author:** [@Woodyjj](https://community.gemsofwar.com/u/Woodyjj)\ **Replies:** 0\ **Last updated:** [December 16, 2016, 9:28pm UTC](https://community.gemsofwar.com/t/connecting-to-the-servers-new-patch/16742 "2016-12-16T21:28:37Z")
Hi everyone just a humble player here, currently trying to play gems of war on PS4 and was wondering if anyone else like me had connection issues and having the message cannot contact server pleasure try again later? Or … --- ## [Event keys used, but without cards](https://community.gemsofwar.com/t/event-keys-used-but-without-cards/16690)
**Author:** [@PinkMooNinja](https://community.gemsofwar.com/u/PinkMooNinja)\ **Replies:** 1\ **Last updated:** [December 16, 2016, 2:08am UTC](https://community.gemsofwar.com/t/event-keys-used-but-without-cards/16690 "2016-12-16T02:08:02Z")
What you were expecting to happen, and what actually happened? I clicked to use 50 event keys, and after confirming the client crashed. When I reopened the game the keys were used but I wasn’t granted any additional tro… --- ## [Connection problems on XBox1](https://community.gemsofwar.com/t/connection-problems-on-xbox1/15463)
**Author:** [@rojo](https://community.gemsofwar.com/u/rojo)\ **Replies:** 32\ **Last updated:** [December 16, 2016, 1:29am UTC](https://community.gemsofwar.com/t/connection-problems-on-xbox1/15463 "2016-12-16T01:29:25Z")
It won’t let me get into my guild and it won’t do pvp the last 24 hours! This is Xbox one btw! --- ## [Get link account code from steam without running game on steam?](https://community.gemsofwar.com/t/get-link-account-code-from-steam-without-running-game-on-steam/16638)
**Author:** [@vidokas](https://community.gemsofwar.com/u/vidokas)\ **Replies:** 2\ **Last updated:** [December 15, 2016, 5:57am UTC](https://community.gemsofwar.com/t/get-link-account-code-from-steam-without-running-game-on-steam/16638 "2016-12-15T05:57:13Z")
Hey. Game didn’t update on android automaticaly. So I reinstalled it. Now I have fresh account on mobile. I can’t access steam (only via website) and I can’t get link account code from PC. Any way to get code withou… --- ## [Red Guild Task 7 did not give me my 7 gem keys](https://community.gemsofwar.com/t/red-guild-task-7-did-not-give-me-my-7-gem-keys/16597)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 2\ **Last updated:** [December 15, 2016, 5:29am UTC](https://community.gemsofwar.com/t/red-guild-task-7-did-not-give-me-my-7-gem-keys/16597 "2016-12-15T05:29:25Z")
What you were expecting to happen, and what actually happened? No biggy - but second time in three weeks where I get the email, open the email, accept the reward. Take a break Come back and go to the Chests to find x k… --- ## [Wolf Knight bonus damage not applying](https://community.gemsofwar.com/t/wolf-knight-bonus-damage-not-applying/8842)
**Author:** [@Kruegaron](https://community.gemsofwar.com/u/Kruegaron)\ **Replies:** 8\ **Last updated:** [December 14, 2016, 11:22pm UTC](https://community.gemsofwar.com/t/wolf-knight-bonus-damage-not-applying/8842 "2016-12-14T23:22:49Z")
What you were expecting to happen, and what actually happened? Wolf Knight does bonus 6 damage against wounded opponents. I damage opponents (eliminate armour and do at least 1 point of damage to health) with either Kn… --- ## [Enemy hero fully traited warden with spark rocket took extra turn on 4 skull match when frozen](https://community.gemsofwar.com/t/enemy-hero-fully-traited-warden-with-spark-rocket-took-extra-turn-on-4-skull-match-when-frozen/16578)
**Author:** [@Sol](https://community.gemsofwar.com/u/Sol)\ **Replies:** 8\ **Last updated:** [December 14, 2016, 9:32pm UTC](https://community.gemsofwar.com/t/enemy-hero-fully-traited-warden-with-spark-rocket-took-extra-turn-on-4-skull-match-when-frozen/16578 "2016-12-14T21:32:45Z")
What you were expecting to happen, and what actually happened? The enemy hero matched four skulls but was frozen and shouldn’t have received an extra turn. Instead the enemy took an extra turn and matched three skulls a… --- ## [Casting Queen Mab's Spell causes troop in position one to sometimes do the attack animation](https://community.gemsofwar.com/t/casting-queen-mabs-spell-causes-troop-in-position-one-to-sometimes-do-the-attack-animation/16575)
**Author:** [@Sol](https://community.gemsofwar.com/u/Sol)\ **Replies:** 1\ **Last updated:** [December 13, 2016, 6:48pm UTC](https://community.gemsofwar.com/t/casting-queen-mabs-spell-causes-troop-in-position-one-to-sometimes-do-the-attack-animation/16575 "2016-12-13T18:48:56Z")
What you were expecting to happen, and what actually happened? When casting Queen Mab’s spell it should only show her attack animation. Sometimes it adds the first troop attack animation of jumping over the board. I don… --- ## [Troop name titles and spell desc messed up](https://community.gemsofwar.com/t/troop-name-titles-and-spell-desc-messed-up/16346)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 7\ **Last updated:** [December 12, 2016, 10:10pm UTC](https://community.gemsofwar.com/t/troop-name-titles-and-spell-desc-messed-up/16346 "2016-12-12T22:10:33Z")
What you were expecting to happen, and what actually happened? Troops have no names and spell desc What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can … --- ## [Typo on card w/pic](https://community.gemsofwar.com/t/typo-on-card-w-pic/10913)
**Author:** [@Jordbrett](https://community.gemsofwar.com/u/Jordbrett)\ **Replies:** 13\ **Last updated:** [December 12, 2016, 9:42am UTC](https://community.gemsofwar.com/t/typo-on-card-w-pic/10913 "2016-12-12T09:42:04Z")
No big deal at all but figured I’d point out the typo. --- ## [Empty guild screen bug](https://community.gemsofwar.com/t/empty-guild-screen-bug/16460)
**Author:** [@Hafman](https://community.gemsofwar.com/u/Hafman)\ **Replies:** 0\ **Last updated:** [December 11, 2016, 5:33am UTC](https://community.gemsofwar.com/t/empty-guild-screen-bug/16460 "2016-12-11T05:33:49Z")
After finishing treasure hunt I pressed the “Guild” button from the map screen. “You are not in a guild” message appeared (I am in a guild), I pressed ok and pressed “Guild” button once again. Guild screen opened with on… --- ## [Daily Log-in Reward Not Working On Xbox One](https://community.gemsofwar.com/t/daily-log-in-reward-not-working-on-xbox-one/16294)
**Author:** [@thebigjay19](https://community.gemsofwar.com/u/thebigjay19)\ **Replies:** 3\ **Last updated:** [December 11, 2016, 2:29am UTC](https://community.gemsofwar.com/t/daily-log-in-reward-not-working-on-xbox-one/16294 "2016-12-11T02:29:24Z")
For the past week or so, my daily log-in reward is not working. I’m not talking about the one that comes in the mail. I’m talking about the one that you get for for starting the game, that increases with sequential daily… --- ## [Can't access forum](https://community.gemsofwar.com/t/cant-access-forum/16316)
**Author:** [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Replies:** 4\ **Last updated:** [December 9, 2016, 11:10am UTC](https://community.gemsofwar.com/t/cant-access-forum/16316 "2016-12-09T11:10:38Z")
So one of my friend have trouble accessing forum and she got error like showed in the picture below: Anyone know what happened? I really appreciate your helps. Thank you. --- ## [\[CONSOLE\] Minor Weekly Event Rollover/Reset issues](https://community.gemsofwar.com/t/console-minor-weekly-event-rollover-reset-issues/16208)
**Author:** [@Dave](https://community.gemsofwar.com/u/Dave)\ **Replies:** 2\ **Last updated:** [December 9, 2016, 2:51am UTC](https://community.gemsofwar.com/t/console-minor-weekly-event-rollover-reset-issues/16208 "2016-12-09T02:51:34Z")
Hi, I stayed up late playing Gems of War to experience what occurs during the weekly rollover while actively playing on the XBox One console. The active PvP battle gave an error window stating “The current PvP event … --- ## [Very Minor ListBox visual](https://community.gemsofwar.com/t/very-minor-listbox-visual/16367)
**Author:** [@Dave](https://community.gemsofwar.com/u/Dave)\ **Replies:** 0\ **Last updated:** [December 9, 2016, 2:23am UTC](https://community.gemsofwar.com/t/very-minor-listbox-visual/16367 "2016-12-09T02:23:51Z")
Hi, A very minor visual bug in the listbox when the number of items modulo 5 is zero and selected item is equal to 4. Best Wishes, -Dave --- ## [Can't find the GlobalChat](https://community.gemsofwar.com/t/cant-find-the-globalchat/16310)
**Author:** [@vierplusdrei](https://community.gemsofwar.com/u/vierplusdrei)\ **Replies:** 2\ **Last updated:** [December 8, 2016, 12:09am UTC](https://community.gemsofwar.com/t/cant-find-the-globalchat/16310 "2016-12-08T00:09:23Z")
Where is the global-chat on iOS Safari? --- ## [Effect name orge borge](https://community.gemsofwar.com/t/effect-name-orge-borge/16211)
**Author:** [@wskill](https://community.gemsofwar.com/u/wskill)\ **Replies:** 4\ **Last updated:** [December 7, 2016, 5:25am UTC](https://community.gemsofwar.com/t/effect-name-orge-borge/16211 "2016-12-07T05:25:42Z")
One of my teams (Lion prince, the devoted, paladin, flying lion guy) has two squares on the right side of the screen saying ‘‘effect name orge borge’’ in caps and bracketed. Making me confused of if these are effects th… --- ## [New Error Message--- For Me at least ;)](https://community.gemsofwar.com/t/new-error-message-for-me-at-least/16278)
**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\ **Replies:** 1\ **Last updated:** [December 6, 2016, 10:37pm UTC](https://community.gemsofwar.com/t/new-error-message-for-me-at-least/16278 "2016-12-06T22:37:43Z")
What you were expecting to happen, and what actually happened? I expected to level my troop. But when I clicked on the level up button (by 1 level), I received the message. What are the steps to make it happen again? … --- ## [Strange bug in ingame mail](https://community.gemsofwar.com/t/strange-bug-in-ingame-mail/16212)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 1\ **Last updated:** [December 5, 2016, 1:30pm UTC](https://community.gemsofwar.com/t/strange-bug-in-ingame-mail/16212 "2016-12-05T13:30:11Z")
What you were expecting to happen, and what actually happened? Ingame mails from a possibly player from another guild is recieved to me whenever he is doing the tasks. All empty like they should be. What are the steps… --- ## [Quest menu (RB Button) is gone](https://community.gemsofwar.com/t/quest-menu-rb-button-is-gone/15966)
**Author:** [@SonicX](https://community.gemsofwar.com/u/SonicX)\ **Replies:** 6\ **Last updated:** [December 5, 2016, 7:07am UTC](https://community.gemsofwar.com/t/quest-menu-rb-button-is-gone/15966 "2016-12-05T07:07:58Z")
Hi. First I have to apologize. I can not speak good English and have translated the text into the English with the Google translator. I hope you can still understand where my problem is. I play Gems of War on the Xbox … --- ## [Invisible Hero Visual Glitch](https://community.gemsofwar.com/t/invisible-hero-visual-glitch/16137)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 8\ **Last updated:** [December 4, 2016, 8:54pm UTC](https://community.gemsofwar.com/t/invisible-hero-visual-glitch/16137 "2016-12-04T20:54:08Z")
Not quite sure yet what triggered it, but during my stream today my hero turned invisible. It was fine on the top left on the main map menu and in the hero profile, but whenever it cast or was shown in the customization … --- ## [Didn't get guild reward for last task](https://community.gemsofwar.com/t/didnt-get-guild-reward-for-last-task/16171)
**Author:** [@Haddix](https://community.gemsofwar.com/u/Haddix)\ **Replies:** 2\ **Last updated:** [December 4, 2016, 7:11pm UTC](https://community.gemsofwar.com/t/didnt-get-guild-reward-for-last-task/16171 "2016-12-04T19:11:55Z")
When my guild completed the last guild task (was the brown task) I did not receive any rewards (should have been 40 glory keys). I have restarted the game and still nothing in the mail. It appears that at least one oth… --- ## [Server calls make Tribute icon disappear (both console AND iOS)](https://community.gemsofwar.com/t/server-calls-make-tribute-icon-disappear-both-console-and-ios/16105)
**Author:** [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Replies:** 9\ **Last updated:** [December 4, 2016, 2:05pm UTC](https://community.gemsofwar.com/t/server-calls-make-tribute-icon-disappear-both-console-and-ios/16105 "2016-12-04T14:05:05Z")
@Alpheon @Nimhain I just wanted to mention that in the past few days, I’ve noticed that if I check my in-game Mailbox or donate gold to my Guild, the flashing Tribute icon often disappears before I have a chance to clai… --- ## [Bug with Wulfgarok's devour proc (?)](https://community.gemsofwar.com/t/bug-with-wulfgaroks-devour-proc/16091)
**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\ **Replies:** 4\ **Last updated:** [December 3, 2016, 1:11pm UTC](https://community.gemsofwar.com/t/bug-with-wulfgaroks-devour-proc/16091 "2016-12-03T13:11:53Z")
What you were expecting to happen, and what actually happened? What I was expecting: To kill a troop with Wulfgarok’s spell and proc the card effect (devour) What actually happened: Wulfgarok’s spell killed the target… --- ## [Visual summoning bug](https://community.gemsofwar.com/t/visual-summoning-bug/16123)
**Author:** [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\ **Replies:** 0\ **Last updated:** [December 3, 2016, 10:46am UTC](https://community.gemsofwar.com/t/visual-summoning-bug/16123 "2016-12-03T10:46:37Z")
What you were expecting to happen, and what actually happened? Opponent with auto-summon doesn’t disappear after it’s death, if there was no vacant place. It stays (visually) on field, even if it’s non-exist in game sen… --- ## [Bug Report - Sacrificial Priest Issue - Last Resort Abhorath Rescue Denied](https://community.gemsofwar.com/t/bug-report-sacrificial-priest-issue-last-resort-abhorath-rescue-denied/11022)
**Author:** [@LegendMaker](https://community.gemsofwar.com/u/LegendMaker)\ **Replies:** 11\ **Last updated:** [November 30, 2016, 4:21pm UTC](https://community.gemsofwar.com/t/bug-report-sacrificial-priest-issue-last-resort-abhorath-rescue-denied/11022 "2016-11-30T16:21:48Z")
When I noticed this, it was happening to the AI opponent (in the Arena), but regardless, it didn’t feel quite right that the mechanic worked this way. I was since able to reproduce it in Explore mode (see screenshot belo… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=67) [Next page](https://community.gemsofwar.com/c/support/10.md?page=69)